TLC is the best in their business in Rochester, bar none. I chanced upon them after a…read morerecommendation from a friend. I was shopping for four bathroom vanity tops, as well as countertops for our entire kitchen, including an 11 foot island. I was expecting to be able to afford lowest quality granite, because at other stores who saw our plan, this is what I was told was in our budget. What I came away with at TLC was gorgeous, top quality, glowing quartz in every location above, and also as a fireplace surround as well. I am thrilled and stunned by the beauty of our new counters ever time I see them in our home. If I had stopped short of a visit to TLC, for the next 20 years I would be looking at something second best instead--and I would have paid more for it. Not only does TLC sell top quality product at very low prices, but they are also wonderful to work with. You really can't find a better guy than Mike. He's at the top of his field with good relationships with suppliers near and far. He spent hours helping me narrow my choices and showcasing products that might appeal. He really searched to find what I was looking for, and his integrity is palpable. Julie is a color expert. With so many undertones in stone, there's lots of space to make a mistake. She not only helped select our counter tops, but helped me choose paint that would compliment our decisions when I reappeared a few days later with paint chips. We more than benefitted from her decades of experience. After so much thoughtfulness and so many careful decisions, I was out of town for the actual install. What met my eyes upon return stopped me in my tracks: precision perfection. I can't believe how gorgeous every single detail was. At TLC they know how to knock the ball out of the park. In a city as small as a Rochester, it's a surprise to me that this business isn't better known, and that so many people are paying more and receiving so much less, even just a few blocks away. For this reason, I felt like a detailed review was in order. Thanks you so much Mike and Julie for the stunning counter tops and for the hours service helping us get from A to B. When it comes to TLC surfaces, the only thing more beautiful than our new sparkling quartz tops is the integrity, quality, and care with which this business is run.

We had a very expensive counter exotic stone quartzite installed, we feel that the installers were…read morenot skilled enough to install our counter, Mike should have supervised the work, and did not. Our seams are horrible not smooth, counter was not installed level, which is no reason for this, since our home is newer. This created a problem with the install of the cook-top. Black-splash which was the same as the counter was not what we choose, we had one piece, they broke it, so they came with 3 unmatched pieces, after disputing this they took it back and did two pieces. We really should have had one piece, like designed and paid for. When they came to install the backsplash we werent home, they used white cocking did a horrible job cocking this and of course it doesn't match. Guess what you can purchase colored cocking to match! We have silicon on our counter, which needs to be cleaned up, and I now get t figure this out. All concerned were shared with the owner Mike, he did come back and paint only one seam so it will match better, this did help. However I guess there is nothing you can do now about the crooked uneven seams and about it not being leveled. We will purchase color cocking and re-do their cocking job to match very expensive high grade quartzite. Our advise to all is If your spending a lot for your counters stone; granite, quartzite (exotic stone) then spend the money for a better installer. If your doing a bathroom or small counter kitchen then TLC will do fine.

Great service and attention to detail!…read more Quality products, Delta and Bertch... We have remodeled two bathrooms and felt the quality products at reasonable prices.

The sales assoicate at Gerhards in Rochester was very helpful in identifying multiple options for…read morekitchen and bathroom faucets to fit my needs and the showroom was really nice. I ended up purchasing my particular Delta faucets elsewhere and installing them on my own, but I know that plumbers prefer purchasing from a plumbing supply store like Gerhards. They definitely excel at offering options for high-end/specialty projects. I appreciate Gerhards being able to directly serve customers and plumbers alike.

Dave originally did the tile in our kitchen, so we were thrilled to have him back for our bathroom…read moreproject. The tile work turned out amazing--just as expected. He's super responsive and was quick to get started. Would definitely hire him again!

From the owner: I’m an independent flooring contractor with 25 year in the field. I’m different than what most…read morestores provide. I’ve done schooling to increase my knowledge and understanding of the products and methods for installation. I’m insured to do new, remodel, commercial and residential. For tile will single source your material to provide a manufacture warranty lasting long into future. I accept all credit cards and offer financing.

Really cool store with various products for the home. I took time to browse around the store and…read morewas intrigued by kitchen tools, cocktail recipe books, cookbooks, glassware, candles, dinnerware, clothing and much more. The store is bright and organized. Easy to access without the clutter. Carol who was working behind the counter was friendly and informative. I asked if the items could be purchased online and she provided me with the qr code and advised that if there was something I saw there but not online I could always contact the store to purchase and have shipped.

My first impression of this store was Oolala ! So many beautiful items displayed to drool on and…read moreput on a wish list. My adult son and I pickled out a couple items that I thought I wanted to purchase for our friends that helped us with writing my husband's Caring-bridge . I made an effort to return 2 days later before my husband was discharged from St. Mary's and I went in to purchase an item and have it wrapped and the sales person said she was alone and she would not be able to wrap it for me. I understand. She maybe could have asked if I could come back in a bit? I said that I understood but could she maybe put the wrap in the bag so I could wrap the gift my self and she said "no" we have a certain standard to our wrapping. "Ok." I said. I did not then need the item. We drove home from our Mayo visit and I bought the item on line and wrapped it myself last night. I would have preferred to have purchased it there at the store and have had a nice experience..

This company truly cares. We had Paul help us with a bathroom remodel and we could not be happier…read more He did an excellent job. Paul was professional, on time, and the quality of the work was outstanding. Everything turned out exactly how we hoped. The office gal (Connie) was so sweet and professional. Their name totally represents who they are!

Broken, old water heater ... 1st Class Plumber made the Frustration Disappear! $400 less than a…read morecompetitor. Fast service. Plumber arrived ahead of time...Great!! Honest. Straight forward. Fair. Installation was A+ (as evaluated by a retired plumber.) And they allowed me to pay off the bill in 3 installments. I am a return customer!

Randy, Danielle and the team at Appliance Village are great!! I love buying local and the customer…read moreservice is great. They also service all appliances purchased from them. We bought our stove from Appliance Village, they know their products and are easy to talk to.

They fixed my oven, they did a good job but was hoping it wouldn't have been so expensive. I should…read morejust use the microwave more!