I am extremely disappointed and upset with the service I received today at Soapy Joe's. Before…read moreentering the wash tunnel, I clearly signaled to the attendant to spray the front and back of my vehicle. He looked directly at me but did not respond or pause the process to assist. At that moment, my driver's window was rolled down about three-quarters of the way. Because he did not stop the wash, he rushed to hand me the air freshener, and water immediately sprayed into my vehicle--spraying my pants, shirt, face, steering wheel, and driver's seat.
As a long-time customer, I have never experienced anything like this. The lack of attention and disregard for basic customer service is unacceptable. Unfortunately, this incident has made me unwilling to return.
Given the circumstances, I respectfully request a refund for today's wash.