And, they call themselves "repainting specialists with minimal interruptions"...
This review is geared more towards their communicative skills than the paint job itself. We gave them a chance to fix to our satisfaction before writing this review:
They recently re-painted our apt complex. First, the color palette has turned out a beautiful outcome overall (bonus star). They used the reputable Sherwin-Williams brand. They power-washed the stucco and roof beforehand. They did not prime or add enough coats of spraying paint, both on stucco and roof, just only on some doors.
The low 1 star is the communications part. Some of us on the property had to remind the painters to touch up over the giant missing spots or cover up or clean up the sloppy splatters all over before they were hurriedly leaving for home. The work looked like some kid helping out made a mess. An employee from the leasing office had to flag down a painter on the property to point him towards the areas that needed re-painting over the splatters. A couple painters tried to enter 2 units (what about that "minimal interruptions" not to bother the tenants and think it's okay to enter with filthy paint-stained shoes?? Very awkward.) to enter the balconies to touch up instead of using the ladders and were told to use the ladder, and they did not bother to come back with the ladder (one painter told someone he would do the balconies a little later in the day but never did return). They were walking around with open buckets of paint and a roller out in the open and suppose they trip an fell and spilled paint all over the carpet, right? Another painter appeared utterly confused when we pointed at the missing spot that would take a second to paint over. It's like he didn't know no English and looked at his fellow painter like, "what?" as in what say, what want? Ugh. The owner of this company was telephoned a few times to have the painters return to finish the touch-ups, only 1, out of several areas left out, which was done during the touch-up week(s). That owner, Thomas, even mentioned that he himself would return to further touch up what his painters didn't do, and we saw none of that done. Perhaps he didn't want to make the drive up to north Phoenix from Tempe because they were pretty much done with the touch-ups in general? Maybe serve in the east valley only instead of general metro valley. I've seen some people on the property having to fix the job themselves on their own. Because there is such a thing as front-door and curb appeal.
Words travel fast on the property because painting a building is expensive and we look out for our funds to be sure they're well-spent and be happy with a clean paint job, especially since we're taking pictures to promote the new look and attract decent people to come move in on the property. Many apt complexes in metro Phoenix have been revitalizing the building exteriors with various color palettes to keep within the competition, and we like to be sure our complex outshines them all to attract business and to get people to stay with us. No one likes to do business looking at sloppy incomplete works.
To re-iterate, the exterior looks beautiful (because, as you know, a coat of any paint color can simply spruce up the former look on its own) in general minus the missing spots here & there and splatters here & there, but the communication among their staff needs improvement and they need better stamina to get the job assertively done. I am sure a lot of the fussiness and seemingly-anal commentary is due to not wanting the sloppy look to appear in photos / videos and publications when promoting the property. Remember, this is a business- not a private home. I also asked the company for the name of the new green palette (like on the paint chips) so I can pass this on to others who love the color and are, too, in the process of re-painting their exteriors, and no one knew the answer- they said they were too busy to find the file. Let's just say I am glad I don't own the building (but, I contributed with the funding). I don't think this company had the patience and understanding of having a formal relationship between clients and even homeowners / renters, when it comes to specific communications on the needs & wants when it comes to doing satisfactory work done. I think it's just a self-employment thing to them just to go around locally and sign a contract and paint and get paid for it and nothing more. Touch-ups is not hard or time-consuming and very common with all paint jobs...
In concluding, you only earned a bonus star for an overall decent job done to help bring the building back to life, but then, sorry, you were given a chance to honor on your word to earn a higher rating :( read more
