TLDR: A very DISSAPOINTING experience right out the gate & not worth the risk. I was VERY excited about this place because I have only ever seen these types of facilities in LA or SF.  I love that they are bringing innovative healthcare to Montana. I had really high hopes that this would be very successful & a facility that I would visit often. Luvita has a very secure screening process that made me feel comfortable about trying their services.  They collect pretty robust health & history info, as well as provide consultations that are included in the price of the infusion.  I was nervous, but eager to try their Meyer's Cocktail, which promises to replenish lost nutrients, strengthen the immune system, & enhance mood.  This seems to be a nice introductory to their other micronutrient regimens. When I arrived, there was only one person there & she seemed nice at first but then she kind of had a negative or unfriendly vibe.  I couldn't really pinpoint what was going on but she seemed off, as if she wasn't excited to be there.  The facility itself is GORGEOUS!  They did a great job of decorating it to feel modern & posh. When it came to prepping my IV, unfortunately, the Nurse did not seem to know what she was doing.  It was clear from the moment I walked in that this was not a good day for her.  This was really DISTRESSING considering I was already nervous about the infusion.  I have pretty small veins in my arm that tend to disappear behind the epidermis.  I get that it's difficult to locate my vein & it's not uncommon for nurses to try both arms.  However, in this case, she tried 4 different locations & not once was she able to insert the needle correctly. At one point, she thought she got it in but the solution started to leak into my hand which was painful & she pulled the IV out right away. This is a NURSE that's a medical professional so the fact she wasn't able to put in a simple IV raised a HUGE RED FLAG.  She did express that she felt bad but she was clearly incapable of doing the ONE thing that's necessary for a safe infusion (cue the 'You had ONE job" meme). As you can imagine, this led to a very uncomfortable situation & left me feeling more distressed than before I came in.  The nurse issued a refund (which she didn't even know how to do) & I walked out totally bewildered by what just happened. I was surprised that no one ever contacted me to followup. Both parties invested a lot, so to not have someone reach out to apologize or even discuss it speaks volumes of the care they provide. Unfortunately, Luvita is putting people at risk & it doesn't seem like they really care when things go wrong. If you're hesitant about putting your health into their hands, consider this your sign not to. read more

I started seeing Ashley in May 2023. I was very clear to begin with that I was seeking out a therapist on my own and only needed help with medication management. I knew Ashley from college and saw her a total of 4 times and ended up not continuing service because Luvita had falsely told me they were in-network with my insurance when they were not. It took them 6 months from my initial appointment to get me any bill and when I finally got it I realized they were charging me for psychotherapy and a telehealth visit. Ashley would usually spend the first 10-15 minutes talking to me about my medication and then telling me the plan to continue decreasing dosage. The rest of our time was talking about personal life. She would tell me about her life endeavours and I would tell her about mine, but in no way was this psychotherapy to me. I've seen many therapists in my life and never does a therapist tell you about their plans to travel to volleyball tournaments, etc. I called Luvita and asked to speak to Billing. The lady at the front desk was very short tempered and would not connect me with someone in billing. She took down my concerns, told me she'd get Ashley's side of the story and then hung up on me without another word. Very rude and unprofessional. Later that day, I got a call from Hanna Powers, one of the owners of Luvita. She started the call off very friendly and wanted to hear my side of the story. I began to tell her my concerns and she immediately cut me off and telling me about her experience with the drug I'm on. Excuse me?? I don't care about how your body reacts to this drug, Hanna. I am the patient, and I'm telling you my experience. I began to say this to Hanna and she asked me to stop cutting her off, even though she was the one that cut me off. I could tell she was flustered and talking very fast, trying to get the call under her complete control. She would not hear me out on any of my concerns and even at one point admitted that what they were doing with billing codes could be considered fraud, but it isn't because of some excuse that made absolutely no sense involving time increments. She ended the call saying she'd look into it and get back to me. I received an email from Hanna the next day saying they would not change my billing codes, but they'd give me a 20% discount out of a gesture of good will. All I wanted was for them to not charge me for the psychotherapy that I had not received. In the meantime, I was doing research on my own into the issue and also working with my insurance company to see how they could help. They eventually informed me that they would like to speak with Luvita themselves and that Luvita had been reached out to by them but never received any response. I emailed the billing lady that Hanna connected me to weeks earlier and asked that she reach out to my insurance. I never heard from Luvita again. 5 days after I sent that email to Amber in billing, I received a notice from collections about my bill. All of this happened 35 days after I got my initial bill and it took them 6 months to get me any bill. They were charging me $420 for every appointment over zoom that really only took 10-15 minutes of Ashley's time. This is not an honest company. I caught Hanna in multiple lies. She would respond by cutting off communication with me and directing me elsewhere. In the end, I had to file a fraud investigation through my insurance and that is still ongoing. While I did not receive the care I had hoped for from Ashley, I believe that the much larger problem in this instance is with how the company is being ran by Hanna. It is very surprising to see their plethora of 5-star reviews. If you do still choose Luvita, please be very careful and ask them outright how much they are charging for services and what they are billing you for from the start. I hope this never happens to anyone else. It has cost me thousands more in getting help from my therapist and other healthcare providers when I backslid to the point of severe depression and suicidal thoughts. read more

I have been in and out of offices relating to mental health for over two decades. In all my years of working with mental health professionals, rarely has there been any that are as comforting and supportive as those at Luvita. I actively look forward to going in for my infusions because I know that I can be completely open and vulnerable and that they will give me the support I need as I work through my trauma and mental health challenges. I have found it extremely difficult to find mental health professionals who make you feel like they genuinely care about your well-being and that it is not just a job for them, or they just want to prescribe medication and hope for the best. Doing these infusions can be a vulnerable experience, but knowing that when it's over I would have the team at Luvita there to support me, answer any questions or concerns I have and make sure I am doing OK, made each infusion a positive experience. Even if the infusion brought up something intense or traumatic, I could remind myself that once it was over, I could lean on them to help me understand why I was feeling that way and how the Ketamine is helping me heal and gain a better understanding of what I was experiencing. I have never enjoyed giving blood, having IV's or getting shots. At no point did I feel uncomfortable with the nurse's ability to get the IV setup to begin my infusion. If it was a bad experience, I likely would go into each subsequent infusion with immense anxiety about having the IV started, but I never felt any sort of negative association when the IV was being applied. Over the course of my 30+ years of mental health struggles, virtually none of the mental health professionals I have worked with have stood out in my mind as genuinely wonderful people who I will likely never forget having met. The sheer level of positivity I felt each time I stepped foot into Luvita was infectious and made me sad each time I left because I felt so comfortable being around these wonderful people. I felt like no matter what I was going through, how vulnerable or down I felt, I could talk to them and they would take a genuine interest and provide me with feedback, advice or suggestions on how I can deal with each situation. They were always happy to provide as much detail about every step of the process as I wanted and there was no question they would not answer in-depth. I would actively try to come up with as many thought provoking questions as possible in order to gain a better understanding for my own comfort as well as just the sheer enjoyment I would have when speaking with them regardless of the subject matter. Now that my round of infusions are over, it makes me immensely sad that outside of a few possible 'booster' infusions over the next several months, I will not get to see the folks at Luvita multiple days per week. No matter how bad of a day I had, I always looked forward to being in their presence to help lift my spirits. How each person may react to Ketamine or interpret what they experience or feel afterwards is different. But I can't think of anything different Luvita could have done to improve my experience. I think that for what these infusions may bring about for each person, you would be hard pressed to find a more suitable environment for venturing on a mental health journey such as this. The people I met at Luvita will forever remain in my mind for the positive experience they provided me and the hope they have given me for a brighter mental health future. They have given me hope that there are actually mental health professionals out there who are capable of caring about each person they see as if they were more than just a patient. Thank you to the team at Luvita for exceeding my expectations in every way and giving me positive experiences that I will hold onto forever. read more

My experience with Luvita was amazing. From my first phone call to my last infusion I was always treated with kindness and compassion. I would strongly recommend anyone fighting with their mental health to reach out to them. read more

Very compassionate, friendly, and knowledgeable staff. Their facility is very comfortable and modern. They also use the most up to date research and technology for their ketamine infusions. I have been to other similar facilities in Montana and this by far is the best experience I've had. read more

I have struggled my whole life with ADHD. My previous provider thought my symptoms were more consistent with depression and anxiety and I was treated accordingly, but the medication never really helped. After being treated with the wrong medications for the wrong diagnosis for multiple years without any improvement, Jen finally took the time to listen and perform a thorough evaluation. Now that I have been properly diagnosed, my life has transformed, and I am finally able to enjoy my life and get the treatment I have needed all of these years. It has been nothing short of life changing. Jen treated me with kindness and respect, it felt so nice to finally be heard. Her office staff were professional and the environment was clean and welcoming. If you are interested in being listened to, properly diagnosed and treated with the utmost respect, I would definitely recommended seeking care at Luvita. read more

You will find Montana's most knowledgeable, compassionate, and clinically informed mental health providers at Luvita. If you want the best care for yourself or your loved one, make an appointment here!!!!! Also, I have more than one family member who is now a client of Luvita, and my family comes from a medical background. My dad and brother are MDs, and my brother also has his Ph.D. They have also had treatments at Luvita, and based on their knowledge of the medical field, one could say that they are experts on medical practices and etiquette, and both have stated that Luvita is one of the best private practices they have experienced in their bedside manner and expertise (including putting in an IV). Therefore I am compelled to stress the importance of not basing any decision on whether or not you receive services from Luvita on a review that once again makes comparisons to Montana and California as though they have something in common! read more