Once again, this office manager, Miss Jessica S, review response only proves my point: she is…read moreUnprofessional, Rude, and Obnoxious.
She did not empathize, apologize, or offer an explanation as to why Dr Esmaeli could not call me even after there was an initial clinical assessment & consult done in his office and before I sought care out of state. Instead, I was quoted office rules by Jessica S. So I suppose according to Miss Jessica's understanding of the medical care delivery system is that a surgeon's only responsibility is "to cut," but he's not required to speak to a client? I have worked alongside neurosurgeons, cardiothoracic surgeons, and vascular surgeons who were more conscientious of complex medical cases and engaged in open conversations with patients to ensure the patients' needs were addressed appropriately and to ensure the best outcomes. I also owned 2 medical practices and I am well aware of business practices and office procedures. My NYC orthopedic surgeon spoke to me with respect, before surgery, in preop, and after my procedure. After my surgery in NY, I offered Miss Jessica the opportunity to correct my bad perception of her office's conduct and mishandling of my case, by having a face-to-face conversation with her. I told her that I would not write a review as long as she gave me an apology on behalf of her surgeon for what had occurred. She didn't even bat an eyelash but instead called me entitled, to my face. Now that I have written a review, she is doubling down on her initial response to me and is STILL calling me entitled in her rebuttal: "being a medical professional....( does not give one), leverage to demand special access or exceptions to office procedures," are her words.
This is absolutely appalling and is another endeavor to disrespect me, disregard, and dismiss my health status. It is also an attempt to make my health concerns seem insignificant and trivial. Let's forget that I hold a doctorate, can make my own medical assessments and then evaluate the context of my argument. I asked for a simple phone call from the surgeon as to why my 2nd consult was abruptly canceled before I was forced to seek care out of state about an urgent medical issue. I never got that phone call. My review is about the unprofessional conduct and inappropriate treatment of a client by the staff of a medical practice because of out-of-network medical insurance. Her rebuttal is about defending her elusive and dismissive behavior. I wasn't dealing with a multi-specialty complex with 500 offices and doctors, I was dealing with a small medical office. If this wasn't about payment for services then what is this about? Please answer the question, Jessica. Jessica S should not be the custodian or gatekeeper for medical service access because she is insensitive and uninformed. Studies show rigid gatekeeping policies can hamper timely diagnosis and treatment, permit disease progression, and influence poorer health outcomes. Her lack of emotional intelligence and her need to be right are narcissistic and block any healthy attempt at a resolution. At this point, the only thing I can advise her is to receive etiquette training, to seek introspection, and to recalibrate her broken moral compass.
