We have used Janaina's Cleaning Services twice. Once at a 3 bedroom 2 bath apartment we were moving…read moreinto (where the new landlord handed it over super dirty) and second at a tiny studio I was moving out of. At the new apartment, they did an ok job and missed a couple locations (the half bathroom, medicine cabinets, and laundry area) but we were satisfied enough because we just wanted to unbox our things and move in already. We still had to clean the microwave and stove further the next day though. So we tried their services a second time for my studio I was moving out of since my landlord was extremely nit picky about everything she wanted cleaned so I can get my substantially big deposit back. The landlord gave me a list that I wrote out for the cleaning staff and I really emphasized that my landlord was super picky and would be checking this list. Mind you it was not a long list; it was less than 10 items. I trusted their expertise but when I came back to inspect the work the following second day, there was so many items from the list done at half effort and some missed entirely. This studio was a small unit of 400 sq ft or less that was rarely lived in. I had already started cleaning so they could do the detailed work my landlord requested. For such a small space that was empty, I expected a more thorough and thoughtful approach to their clean. Unfortunately they failed to meet expectations. There was still dirt and small debris beside the stove and dishwasher on the floor. See my photo of the corner of the stove. The toilet lid and seat and sides of the bowl were not cleaned at all! See my photo of one of the several crusty yellow stains on the bottom of the toilet seat. The written list I left for the staff asked for the baseboards and under the bathroom vanity to be cleaned and some baseboards were cleaned and others were not. See my photo of the baseboard with splatter. Under the vanity was on the list not cleaned at all. See the photo with my yellow microfiber cloth where I even got sand and small debris from under the vanity. There was multiple shoe stains on the floors among other stains on the floors. On top of all this they were roughly 45 minutes late to clean. At the 15 minute mark past the scheduled time, we tried rescheduling because we were busy with moving. I paid $180 for a low quality clean of a tiny studio that I had to go back and clean again in order to get my deposit back. The value and quality were not there to justify this price. We were offered a discount on the next cleaning but after trying their service twice and being disappointed twice, that doesn't sound adequate. TBH I wasn't planning to write a review but then business owner asked us to take down my photos and that didn't seem honest or transparent. Their excuse was also that since it was a last minute accommodation to clean that's why they sent subpar cleaning staff. We tried rescheduling because they were late so they could have offered better cleaning staff at a later time?? And why hire and keep cleaning staff that provides subpar work?? And what about responsible scheduling: if you know you can't provide a proper service then don't accept the customer. This is a staple in tailoring or custom artwork or any service based businesses... and it should be here too. TLDR; The two stars bonus is for their ability to accommodate cleaning on short notice which is great! So if you need a quick basic clean that misses a couple of spots they got you covered, but if you need something more detailed they'll flop. EDIT: No where did I ask for a refund in any communication with this business. I'm changing this to 1 star due to the business's response saying that we didn't try contacting when we did and for trying to attack my person.

Jana in person came to assess the work needed to clean my rental apartment. She estimated that it…read morewould be 6 hours of cleaning. We communicated by text and told me that she would send her best team to clean. I was not disappointed. Every area that we discussed were cleaned. Appliances were cleaned inside and out (refrigerator, stove, oven and microwave). The apartment has wall moldings and built-in cabinets and drawers and they were dusted and cleaned. I texted her about additional areas of cleaning, paying attention to corners and baseboards, windows and sills and her team covered those areas, especially the interiors and exteriors of all the windows, and the carpet on the stairs and hallway. She sent pictures of their work when her team finished. I paid $550 for six hours of a very good job. I would use her service again.

Decided to choose Buttercup Cleaning after comparing many different options for a post move out…read morecleaning - they were the most affordable and Jorge + his team did an amazing job!! It took a couple of hours, and they also helped dispose of some trash and stuff inside the place. Really appreciate how professional they were, and they brought their own supplies.

We had an amazing experience with Buttercup Cleaning!…read more After finishing a basement remodel (2 bed, 1 bath), the space was extremely dusty and honestly overwhelming to tackle ourselves. Jorge came in and absolutely crushed it. He was thorough, detail-oriented, and didn't miss a single spot -- from floors to corners to all the fine dust that settles everywhere after construction. By the time he was done, the entire basement felt fresh, spotless, and truly move-in ready. You can tell he takes pride in his work. Highly recommend Buttercup Cleaning!

The team did an amazing job for deep cleaning. They were thorough and on time. Highly recommend…read moretheir service.

I needed help with deep cleaning the kitchen, pantry and bathroom at my dad's house. He is elderly…read moreand doesn't see too well anymore. It has taken a while to get him to agree that he needed help with cleaning around the house. He says the dirt doesn't bother him, but I said I can't keep coming over unless it is clean. Having daughter's company wins! After reaching out to several services, Ana's was the one who got back to me. I had texted what I needed and when, and Debora replied to me their availability and what to expect. Basically, the cleaning crew would come and assess the job and provide an estimate. If the rate was acceptable they would begin cleaning immediately. Maria and Rosa worked for four hours, a total of 8 man hours. I am so grateful at how much they got done, it would have taken me more than two days to do what they did. Maria was the lead of this team. She speaks some Spanish but her first language is Brazilian Portuguese. We were able to communicate pretty well using Google Translate. I am working toward decluttering the rest of the house (a daunting task as dad is a bit of a hoarder) and will be reaching out to Ana's Cleaning Service again in the future. And maybe I can learn a little bit of their language, too!

They were wonderful! I will definitely call them again as I was very pleased and they are so nice…read morealso.

Nina's Cleaning Service did an amazing job! The house looks spotless and refreshed. They were…read moreprofessional, thorough, and paid attention to details. Communication was excellent from start to finish -- quick responses and clear updates. Highly recommend!

Requested Alves cleaning this week for a deep clean in our apartment - 2br/2ba, about 1200 sq feet…read more Their website is quite nice and I really enjoyed the professionalism in the scheduling interface - and, even though I made a mistake when I set up the appointment, they were able to fix it manually right away without issues. Cleaners arrived 10 minutes into the 2 hour window we were given and went right to work - they were super quiet, inobtrusive, and thorough. Apartment was sparkling when they were done - even one of the bedrooms where we forgot to pick up the clutter beforehand was thoroughly cleaned and organized by the time they left (approx 3 hours for deep clean). They did an amazing job and, even though we intended it to be a one-off event, we've scheduled recurring monthly cleans with Alves now. Yelp and text message communication was on point - not instant, but prompt, and always thoughtful and thorough.

These guys are really the best. I've been using them every few months for a deep clean. They are…read morealways punctual within the arrival window, and do a very thorough impressive cleaning of the whole house. I routinely check other companies' prices and Alves is still the most affordable, too, based on what I see. I highly recommend them.

Fast, good value, and got through some real tough grease left in our appliances by the previous…read moreowner.

Really disappointing experience…read more First, it appears this business no longer actually operates in San Francisco and instead refers or sends work to friends/family connected with the business. We used them for house cleaning about 4-5 times. We originally had Wednesdays scheduled, then switched to Mondays. Then, completely out of nowhere, they simply stopped showing up. I texted the person coordinating our cleanings three separate times and received no response. I then contacted another person associated with the business, who replied and said she would follow up with her nephew. After that, nothing. That was by far the most frustrating part: no cancellation, no explanation, no response -- they just ghosted us. It was also disappointing because every time we hire a new cleaner, there is time involved in showing them the house, explaining what needs to be done, and establishing a routine. After doing that with this team, it ended up feeling like a complete waste of our time. We also experienced a change in pricing from what was discussed during the initial walkthrough, which added to the frustration. With young kids, we rely on having dependable help and can't easily absorb a cleaner simply not showing up. I understand if a business can no longer accommodate a client, but sending a simple message is the bare minimum. The lack of communication was extremely unprofessional.

Scheduling with James was super easy and he responded right away. Martha and her team arrived about…read more10 minutes early so that she could take a look at the house and we agreed on what she could clean within my budget, we agreed they would deep clean the master bathroom and kitchen. It was a tough job, and they were excellent. The master bathroom and kitchen are both really big, and nothing had been professionally cleaned since the start of COVID six years ago. I keep things pretty tidy, but cleaning is hard, and there was definitely a good amount of accumulated grime. Martha and her team left everything absolutely spotless. I particularly appreciated the straightforward communication about what could get done, the willingness to work within my budget, and the ease of scheduling. James and Martha both speak excellent English, so it was very easy to explain what I needed done. Highly recommend working with these guys!

Although traffic caused their late arrival they adjusted their end time to allow for their planned…read more3 hours. They finished all planned cleaning in the alloted time.

Richyelle's cleaning service is wonderful, professional, thorough and kind. We used this service…read morefor the first time yesterday and are so happy with the results and fast turnaround time from our initial reach out. We will definitely be repeat customers! I also really appreciate that the cleaning supplies were not overly strong and left our home smelling clean and wonderful!

They have cleaned my house for many years and have always been thorough and worked as a team very…read morequickly