Brought my daughter in for a consult and service to get her hair done for her Gr 12 grad photos. Had emailed Rees 2 inspiration photos a month prior to this and was told one looked like a color starting at $70 and the one looked like a root melt starting at $180. During the consultation with Rees a plan was made for proceeding with service. 2 weeks later we confirmed the appt but was told Rees was sick and had a different stylist to step in. My daughter had platinum blond hair and we explained to the new gal that she wanted low lights to give depth & dimension but absolutely no brown tones and no silver or ashy colors.
2 hrs later my daughter had the color washed out and was very upset because her hair was not at all what she asked for. The fronts and tips on the bottom at the back were all silver grey and the lowlights all throughout her hair were brown. The stylist then proceeded to add a toner to remove the silver. It still wasn't enough as her whole hair appeared dirty blond and washed out looking. My daughter was devastated. I explained she wanted the blond look that she had when we arrived but just a minimal lowlight refresh .. The stylist then added yet another toner and brightened up her hair a touch more but after 5 painful hrs, my daughter said it was ok just to get out of there but really wasn't happy. She felt her hair was ruined. Then came the bill. Now remember I was originally quoted "starting at $180" and I figured it would be abit more with all the hassles but I did not expect it to be DOUBLE.. plus a tip. They expected me to pay $444 for a complete disaster!! The stylist called Rees and had me chat with her but after being spoken down to rudely and not listening to anything I had to say, I figured a review warning everyone else would be better than trying to reason with her. So I paid the bill but I'll never be back!! So here's a GIANT warning that if you go there, get them to repeat back what your wishes are and be sure to confirm what you're paying ahead of time or plan to get ripped off!! read more