Took my 2025 Sequoia here to have its 20,000 mile car care service. I had the pleasure of working with Devin as my service advisor. He was knowledgeable, polite, professional, and fast. I appreciated him and will be coming back. Thank you Devin! read more

Everything was great until check out and I was informed about future service's that are due. Just for 4 service the complete cost would be over a $1000.00 That was enough to ruin my day! These included Transmission, Coolant, Cabin air filter, and Engine air filter, SERVICES. This was all for my 2018 Toyota Camry 2.5L Which has been an excellent car! read more

This location charged me $199 to install new lightbulbs in my headlights. I was already at the location with my vehicle getting a routine maintenance done. I've installed new bulbs in my car before and it takes me about 20 minutes max. And I am not a professional mechanic. This place is a complete rip off. read more

When I arrived the interior of the building had a foul smell, a bit like sulfur or rotten eggs. It was localized to the service desks. Customer service at this location is less than ideal. When politely asked for a status update, the staff appear to act as if this request was a hardship. One staff member on the service department responded with a sigh asking if someone else could give me the status update. Apparently, operating a keyboard to look my name up on the list is extremely difficult. Another staffer replied that because I had arrived early for the appointment, they will not attempt to squeeze me in any earlier. Yet another told me to direct all inquiries to another desk, as it was simply not his responsibility. The vehicle is still sitting in the lot three hours after I arrived, unserviced. While stepping out for sone fresh air, I was followed by another staffer, who asked why I was here. When I informed him that my vehicle was being serviced, he left. I can't tell if he saw me as a security risk or water to sell me a vehicle, however, it did make me feel uncomfortable. read more

This place is a complete joke. We bought a new car here and it was supposed to include the sealant. They forgot to do it then charged us when we brought it back. Then they "forgot" to give us our second key and we made two trips when they said it was here but it wasn't either time. We also scheduled a maintenance appointment but when we got here they couldn't find a record of it. Horrible customer service and horrible dealership. read more

This week, I purchased my 2nd vehicle from Lum's. Used the same salesman, Brad, for the transaction. Brad is professional, knowledgeable, and personable. The sale was an enjoyable experience and a positive one. It was again good to leave with a memorable and positive experience. I highly recommend him. G Heintz 9/14/2024 read more

poor customer service had my 2024 Tacoma in for a broken upper strut mount the truck had 10k miles on it the truck was their for 3.5 weeks and was never fixed they said they were waiting on Toyota to ok the repair had truck towed out to a repair shop and truck was fixed in 4 days with the factory part read more

apparently they have a new system for service. Went in for an oil change today. simple enough. The technician said the company paid a lot for the new program so the experience is more personable or something. after checking in with the first guy I drove up and sat there for 10 min then a different guy came and said he was helping my technician and did the walk around. Then pointed out my service advisor. After waiting 45 minutes which is ok not great but ok. The advisor whom I still hadn't met called my name. I went up to him and he asked me if I read the report in the text he sent me and I said no. said the speel of what my car needed and then kind of rudely said if you would've looked at the text you would know. um no thank you. I've been going there for 6 years for my oil changed and this is my first experience with the new system for better customer service and I say NOPE it was better before. read more

Check engine light on four months after I bought the car took it in for service and they told me they can't fix it and to take it to the Volkswagen dealship to get it fixed. Would have never bought a thing from you guys if I would have known. You sold me a bad car twice then won't fix it. Predatory sales tactics. read more

We have worked with Ralph and Eric on a few purchases. They are both relaxed and personable. Never felt and pressure to buy and they took care of us after the sale, which, in my opinion, is everything! Service department is top notch as well. read more

Tried calling service department for 2 days... I got a hold of someone in the afternoon on the first day but he wouldn't schedule me...He asked me to call back the next day to schedule service... Same story no answer.. I called sales to make sure I had the right phone number. Let them know I couldn't get ahold of anyone they let me know they are on the other side of the building... He offered to write down a note... As I said. No that's okay. He hung up... I was going to ask if coming in person was a better idea... But given he hung up mid sentence... I scheduled an appointment at beaverton toyota in about 5 minutes... I have taken my vehicle once before where they didn't write down I needed an oil change... I had to get it done elsewhere as I had a few thousand miles I was putting on the vehicle. Generally I only write reviews if the service is completely terrible consitently... I'll never give Lum's any business. read more

Had car serviced yesterday to replace shark fin. Technician was horrible. Trashed interior of car and did not seal the antenna to car. The technician never came out to address concerns with me about what needed to be done to properly afix part to car. If this part was put on so poorly, I hope the oil change will not be a problem. The "service representative was poor also. Coldly says go to a body shop we can't fix this and then charges me $500 for a poor job. They NEVER answer the phone either. I'll never go back! read more

I live about an hour south of this dealership. I made an appointment for 9:00 a.m. for an oil change, and to have my rear hatch checked out. The day before my appointment, I received a confirmation text for my appointment but it said 10:30 a.m. instead of 9. I didn't have a chance that day to call them, but I did call as soon as they open at 8:00 a.m. on the day of my appointment. In 3 attempts I was unable to get through to confirm the time change. Each time I got a message that no one was available to take my call. So I left at 9:30 to drive to Warrenton. Upon arrival, I was informed that I had missed my appointment (which as it turns out 9:00 was the correct time). The person I spoke to said that I had two appointments - one for the oil change and a separate one for the hatch. Nothing about this was mentioned when I made the original appointment. I was told that they could check out the hatch, but that I would need to schedule the oil change for another day. This made no sense. If I had 2 appointment, why weren't two texts sent? And why do I need two appointments for a single visit? The net effect is that I drove an hour each way for nothing. It's a longer drive, but in the future I will go back to the Toyota dealer in Hillsboro where I have previously received great service. read more

Toyota gives free service for 2 years when you buy a new vehicle. This is set up to get you in the habit of going to the dealer for work and future money for the company. I look forward to a free car wash and vacuum, which is something I can't get at a generic mechanic. If Lum's is not going to provide that service, why would I bother? They said their washer was 15 years old and hard to get parts. Well, I suggest you spend some of your millions in profits to upgrade your machine because there are probably other older folks like me who will go elsewhere. The WA peninsula is full of retirees who don't want to wash their own cars, and are willing to drive to OR for full service. read more

My wife and I recently purchased a new car from Lum's Toyota. Lum's was recommended to us through the Costco car buyer's program. We found the entire experience with Lum's pleasant and straightforward. Our sales associate Alex Reed was exceptional. No game playing, everything was as promised. The price was very fair and competitive. Since we live in Portland, most of the purchase process was by phone, text, and email. Without exception, this is the best new car buying experience that my wife and I have ever had. It was certainly worth the 2-hour drive to the coast! read more

If any service/warranty disputes arise, Nate Whisnant is a great advocate.

I just bought my 3rd vehicle from Lum's. My salesman, Chris, was amazing to work with! The price of my 2020 Toyota Highlander Hybrid Platinum edition was less than the 2019 versions where I live. And to make things even better? And they actually drove nearly 5 hours to deliver my car to me! I could not be happier with their service! I will be a Lum's customer for many years to come. read more

I inherited a vehicle that was sold to my Boss' 76 year old wife who had a revoked license and suffered from Dementia (because she had a licensed driver with her). Although they put her husband's name on the loan as well, he did not give permission and had no idea of the purchase until after the fact. I ended up being the only person that drove the car regularly. They sold her every warranty and platinum care extra. It was a showroom limited model for the sticker price of around $32,000. Ending up being a $42,000 wih all the extras. The calipers froze up and I tried to address it right away. I was sent away and told nothing was wrong. It was hardly ever driven so five years later when it became my car it only had 25,000 miles. I had personally brought it in for every service without fail. I drove it with great care. I took it in again because the breaks were acting up. By this time I not only had to deal with the pads, but needed new rotors calipers etc. The platinum warranty would not cover anything but the caliper part cost. I had to pay the labor and all other parts despite it being fallout from an issue I had tried to address when it happened (I did not know it was the calipers until the breaks went out). I've personally purchased 3 cars from them. My mother 5 cars and my grandparents were loyal customers for at least 30 years who bought new cars every few years. I was treated with absolutely no respect and the finance person was extremely rude and basically looked down her nose at me and applied lotion to her hands the entire time I was in her office (instead of bothering to look up any information on my issue or even trying to verify I had brought it in previously). NEVER AGAIN! I AM ASHAMED I EVER GAVE THEM MY BUSINESS AND SO WOULD MY GRANDPARENTS BE. read more

I just took my car in for my first service. When I arrived they were ready for my car. I was in and out in 46 minutes. The waiting room is comfy, they have water popcorn as well as items for sale to snack on. I was extremely happy with how quick every thing was. Also Nick Brown ( the guy at the service desk ) was totally pleasant. The only down side, and I am not even sure this is a down side is, I am use to having my car washed and vacuumed when I have it serviced. It was pouring rain today so I see the skip in not washing, but we live at the coast so a lot of dirt accumulated. But that my not be a service that offer so no harm no foul. I walked out super happy anyway! read more

The antenna broke off on my 2011 Dodge Durango, the Parts Department order me a new one. When I picked it up the gentleman from the Parts Department offered to put it on for me. Unfortunately there was a piece of the screw stuck in the antenna receiver end. He took me to the Service Department advised them I needed to be scheduled with them to have the broken screw removed and the antenna installed. The service technician advised me they could not remove the small piece of broken screw and would need to order the part that the antenna screwed into at a cost of about $150 and it would take two hours to install. I believe shoptime is about $135 per hour. For a total cost of approximately $450 not including the antenna which I already purchased for $25 and change. When I questioned the need to make such an expensive replacement and inquired as to why they could not just remove the screw the tech in the Service department indicated this was not possible. I told the service tech to hold and returned to the parts counter and spoke with them. He stated I could try to remove the broken screw myself but if unsuccessful the antenna unit may need to be replaced as suggested by the service tech. Here is my complaint before asking me to spend $450 why could someone in service not try to remove the screw? I have found through past experience Lum's service department to be rather expensive. I was quoted over $700 to replace the sway bar in this vehicle and that it would take 6 weeks to get the parts. I took it to another repair shop, had an appointment the next week and the cost was about $260. I could share additional situations that are similar but I don't think anyone is ready to read a dissertation. I sometimes think I am getting the expensive end of the stick and am not sure if it is because I am a woman and over 60. The end result of the antenna saga is my brother-in-law use his pocket knife and in about 5 minutes had the piece of broken screw removed and I installed my antenna. Sure beats paying $450. I really appreciated the parts department's suggestion. I did not appreciate the negative responses from the service department. I asked twice why they could not remove the broken piece and install the antenna and was told that that could not be done. That was all reasoning I was given. See pictures of the broken antenna piece. My opinion be very care when working with their service departmen. read more

Lum's Toyota - Removed this broken end of the antenna. - Car Dealers Near Me - Warrenton, Oregon

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Upon arriving for my 9 am appointment in service department...and one greeted me in the garage. I sat there waiting for an attendant to acknowledge me or instruct me to check in inside...nothing from no one. I went inside to inquire what the process for my appointment is, on check in was brief and not very personable. It was not as though being to busy was the issue. I was assured on the phone that my brake check with the specialty service attendant would take about an hour. We will see read more

Ruin my chances of getting a car told me that they didn't have to run my credit in order to see if I can get the car first got home and they had I told him my wife was under deployment and ask him if I should wait until I was able to get a hold of her. He said no it wouldn't be a problem turns out it is a problem huge problem thanks lums for screw me over read more

Truck broke down and they said it would be a week and a half before they could even look at it. I'd give them zero if I could.

The guy in the express service Center was honest and didn't try to sell me anything I didn't need. As a traveling nurse from Florida this is very rare. I always go in and tell them this is what I want and before you do anything you will let me know what you think needs to be fixed then give me a price estimate. He estimated $80 and when I was checking out he said I quoted you $39 too much. Honest place to get your car serviced. I would definitely go back. read more

Definitely a 5 star dealership! We came almost 100 miles from Portland area to buy a new car from Lum's. No dealer in the Portland area could find the model and color we were looking for, Lum's managed to secure a car on the production line at the factory that was destined for Idaho. Not only was every aspect of our purchase transaction perfect, for a minimal fee (unreasonably minimal in my opinion) they handled all the paperwork (titling, license, etc.) for us to sell our existing car to our niece and gave her the same white glove treatment like she was buying the car from them, not us. That was a Godsend since DMV offices are closed due to the pandemic. In every aspect, our dealings with Lum's were handled efficiently and courteously. Great people to do business with. read more

Worst oil change service and customer service experience. Stay away from this place. I will update my review with full details later.

Horrible service department watch out for their scams. I went in to get an electrical issue fixed and they called me back 20 minutes after I left the dealership to ask what I came in to get fixed after I had already explained to them prior to bringing my car in, and again when I handed them the keys. They then tried to scam me to buy a new key saying my current key was shaved and falls out of the ignition, after listening to incompetent workers that were lying to my face, I then went to a locksmith in Seaside who told me my keys were in very good condition and that it was in fact the ignition that needed to be replaced. read more

I am traveling for 2 months from Illinois. I called Lums toyota in warrenton, oregon on a Saturday asking if they could possibly fit me in as my car needed 5000 mile maintenance. They took me right away and were wonderful. Great staff and service! read more

A fantastic experience at Lum's. Purchased a 4-Runner and couldn't have been more happy w the whole experience. Thanks Brad, Michelle and Lori. Thanks to all. read more