This office does have billing issues by charging more than what the insurance says, they also show…read morediscrimination against certain people. My husband and I made appointments and I called 12 hours in advance to cancel then they told me that I didn't call even after showing them my call log. They also stated my husband came in late for an appointment which they have a 15 minute grace period he was 4 minutes late they tried to turn him away, they then stated that he missed several appointments which they charge for but he has a zero balance which clearly shows he hasn't been late. The service that has been shown to us is very appalling and it clearly shows discrimination. We are paying for a service, we are not asking for charity work and that's how we have been treated.

StoneCreek Dental Care has been by far my favorite dentist office that I've ever experienced!! I…read morehad a small dental emergency(root canal) and without ever going there before (&with no insurance), they got me in very quickly! They were willing to except me that day, NEAR closing time!! The entire staff is always super friendly, it's a pleasure to talk to them on the phone & it's even nicer in person! I've been back a few times since then for the fillings, my cap and then my final crown today!(: She did a wonderful job matching the color (I smoke heavily & drink wayyy too much coffee so that's my fault lol), but she did an amazing job fitting in in as well! It's sitting comfortably & painlessly!(: Dr.Grimes saved my smile!!! I would recommend this place to anyone & I am making it my new regular one!!(:

This was my first visit there and I would recommend this location to anyone. They were friendly and…read morewelcoming. Great experience! I will definitely be going back they were professional and I felt like I had always been a patient.

I chose this dental office because of it great reviews and has been established in birmingham over…read more35yrs. I have fell victim to black women isn't regarded as educated. Our medical needs is not taken serious. I am been force to get a bridge which I decide I would like to get my partial instead. Its about the money with them because the dentist and his assistant keep saying you get a refund. Ok i get a refund if i owe them less or the partial cost less. Its the what comfortable to me and what I can handle day to day. I been lied to I talk to three others dental office Its only take a week for a partial to come back I know I had one. The dentist said I got to wait two weeks for my gum to heal not true. When I got my other partial that dentist wanted my gum where he extracted my tooth out to mold/heal with the gum. So that a lie I can get a partial Its be back in a week. This dentist trying to force me to get the bridge cause of the money. The dentist want that money. Is this 1826 where being black i can't change my mind or have no rights to change my mind

I have been a patient at Inverness family dentistry for years. Recently , I needed a crown and I…read morehad to get a root canal prior, which used up the cap on my dental insurance. When I went back to Inverness to get my crown, they told me that I was now an uninsured patient. They bumped up the cost to get the crown by 45%. In addition, I have been noticing at Inverness of a reduction in quality of care and the response on this crown cost was unacceptable. I canceled all my appointments with Inverness and sought the care of another dentist who is using insured rates to charge me for my crown.

No one loves the dentist, but at this office the doctors and staff make it not terrible. Everyone…read moreis kind, and the doctors are very conservative on their treatment. Would recommend them to anyone.

I had a very disappointing experience as a new patient at this dental office. When I scheduled my…read moreappointment several months in advance, I was specifically told that my existing X-rays would be acceptable for my visit. However, after arriving for my appointment, I was informed that my X-rays were "not sufficient" and that the office would need to perform their own X-rays before treatment could continue. After speaking with the office manager, who explained that new X-rays were necessary for proper treatment, I agreed. Before the X-rays were taken, I requested a lead vest with a thyroid collar, which is standard safety practice in dental offices. The hygienist placed a vest on me, but I immediately noticed that it was damaged in several areas. The cracks and worn sections clearly compromised the integrity of the protective shielding. I politely expressed concern about the condition of the vest and requested a safe, undamaged replacement. I was then told that this was the only thyroid-collar vest they had available. I even asked whether two vests could be layered for additional protection and peace of mind, but instead of addressing my concerns professionally, the office ultimately wanted me to leave. As a patient, I do not believe it is unreasonable to expect basic radiation safety equipment to be maintained in proper condition. I also do not appreciate being told one thing before my appointment and then being pressured into additional imaging once I arrived. Overall, the experience left me feeling dismissed and uncomfortable rather than cared for as a patient.

The care was thorough, intentional, friendly, but not over the top. The hygenist actively engaged…read moreme in conversation about my concerns, pain, etc. It had a positive welcoming vibe.

Spoke to UAB before making a appointment was told 180 for X-rays 60 for cleaning, our insurance…read morecovers100% preventative maintenance anyway my son whose new to this paid before insurance was ran then the person told my son she'd refund the 98. He paid, anyway today he went in to get his teeth cleaned, they went over what was quoted, and they didn't file his insurance which they should have done that first time, I spoke to Jules A who said she was the coordinator in Dothan, anyway i told her that I never received the refund and why is the charge even there, she said no insurance wason file, but wait! Why not, I even called that day to the CSM with BCBS who stated they'll pay 100% now Jules was trying to twist what I just said, she's like you said they told you they paid, I said no they said they will. That's your job to file, she replied it's mine. Look that's crazy, I don't have that ability to file for their service, I'll tell you what if she was working for me I'd already have her fired her actions are costing them customer. My son called said they filed and it's paid for, but I still haven't seen any money back! Thinking I'll call my bank and file a fraud charge

Clumsy, inconsiderate, and unprofessional. You are there for them to practice on you. And, the few…read morestudents I had to deal with were not good at all. The last one would laugh and humm like it was all a joke. It's a terrible experience to have someone like that working on your teeth for hours. They need better supervision. They will mess up your teeth and charge you for it. That is exactly what happened to me. Would not recommend.

I'm always excited to go to my dentist's office and see Dr. Marter. The staff is very professional…read moreand kind. Super easy location and you will be in and out in no time. The guys take really good care of me. I always appreciate their suggestions on my dental care so set an appointment today you will not be disappointed

This establishment is not very satisfactory. I choose to go there because it is within walking…read moredistance from my workplace. Their primary focus seems to be on profit rather than patient care. The dentist does not pay attention to your concerns and hurries you in and out. I believe this is a widespread issue in healthcare today. Consider visiting a non-corporate dentist. You will likely be more satisfied, as they genuinely care for their patients, unlike this facility. Last year, I had eight cavities filled by them, only to later see a new dentist who informed me that I had no cavities, and they had drilled into perfectly healthy teeth. I returned to discuss my TMJ issues, but she rushed me through the appointment. She mentioned sending me to physical therapy, but I expressed my preference for injections, to which she replied that she would refer me to a TMJ specialist. When I contacted them, I was told that Naos PT does not provide injections and does not accept my insurance, despite my dentist claiming otherwise. I have decided not to return to this place, and it frustrates me how little they seem to care.

Dr Webb is absolutely wonderful! She is a perfectionist and pays close attention to detail, which…read moreis what you want in a cosmetic dentist. She is impressively gentle when she gives shots and somehow they aren't very painful. She cares about her patients and is so personable and kind. She's THE BEST!!!

Beware of benefit verification. According to the office manager they are under "no obligation" to…read moretell pateimts if their dentists are in or out of network after providing your isurance card. They stay silent until services are rendered then balance bill for higher rates. What an unethical way to treat pateints!

Dr. Hughes is great and very knowledgeable He takes time to explain what's going on with your…read moredental health and whatever procedures he is performing or that need to be performed. He has very reasonable prices as well.

I so wanted to love this dentist! (It is close by my house so very convenient.... The dentist Dr…read moreJim was my dentist. I went to this location for crowns, cleanings, & cavities. I kept thinking that maybe Dr Jim was having a bad day,... I was hoping that my next visit would be a much better experience. Sadly, each time I was there, He lacked professionalism beyond words. There were times that as I'm getting worked on, he had the dental assistant in tears. She "wasn't holding the tools right", or he snapped at her for not being fast enough, & there were times he grabbed her hand aggressively to put the tool where he wanted it. It was very awkward witnessing this as I'm laying back in the dentist chair, all of this going on above me just inches from my face. Not to mention, feeling embarrassed for the dental assistant. The work I had done also had me returning after my new crown fell off after only a few days. I finally changed dentists and am so glad I did! I know that the dental assistant no longer works there and I pray that she is working elsewhere, where she is being respected and appreciated! THE WORST EXPERIENCE EVER!