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    lululemon

    2.6 (14 reviews)
    Closed • 11:00 am - 6:00 pm

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    Couldn't be exchanged! Don't shop here!
    Lizzy K.

    I just had the WORST experience at Lululemon Partridge Creek (Clinton Township, MI) this was my first (and will be my only) time with this brand. I first get added to the waitlist which is 40 minutes. I am told I will get a text 15 minutes before my appointment time. (So I should get a text in 25 minutes.) I got the confirmation text of my place on the wait list. After 45 minutes and still not getting the 15 minute before text, I decide to walk back to the store. I told the girl I was added to the wait list 45 minutes ago and haven't gotten the text. She asks my name and then tells me to go in anyway. This made me feel like a jerk since other people were standing there waiting. It was just sloppy. So I finally get in the store to exchange a pair of pants for something else. I am told I cannot exchange the pants because they were on sale when purchased. So even though I have a gift receipt and a brand new pair of pants with tags in the bag etc. and the receipt says they will happily exchange or take a return of any item with tags and receipt, I am told no. There are also dozens of pairs of the exact same pants five feet from the counter that are not on sale they're not being discontinued etc nothing. Perfectly fine "ABC Casual" pants for $128.00. No one could make any exception or anything. I even told them this was my first experience in a lululemon. I was excited to see what they were all about. I am so disappointed! I'm honestly shocked. I can't believe anyone shops here and is happy with their policies. Please look into this and feel free to contact me this is crazy!

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    9 months ago

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    2 years ago

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    2 years ago

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    5 years ago

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    Photo of Olivia C.
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    3 years ago

    Staff was very helpful and polite!! Sam was so great to work with! Got exactly what I needed and left happy!

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    5 years ago

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    3 years ago

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    3 years ago

    Good customer service and quality products with reasonable prices towards the consumer

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    6 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    6 years ago

    Great staff and very patient. Helped me with every question and helped me picked the best outfits.

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    6 years ago

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