As a person who comes from a place that has no local hospitals (the nearest is an hour away, and…read morethat's a country hospital, so it's pretty small), the HUGENESS of the place baffled me at first. The inpatient food isn't bad, especially the puddings, but they only have a two week menu. I'd recommend a jacket potato, and avoid the sandwiches. (sounds silly but when you spend a lot of time In hospital you need to know these things.) Everybody here is supportive and will try their best to keep you in the know about what and why is happening. I have never sat there with an alarm bleeping for more than five mins. This is a fantastic achievement by the busy staff who will do everything to keep you comfortable. I would recommend this place to anyone who doesn't like hospitals, this place knows you don't want to be there, and ensures that your visit will be as short as possible without you having to come back too soon.

The first thing to note about this hospital is that it is huge. If you go through the main…read moreentrance, it's like an airport or train station. There's loads of glass and space, it's very bright. There's a Costa Coffee, a WH Smiths and a cafe right by the doors as well as a handy information desk. Outside is also a fruit and veg stall that's great value for money. The hospital is well sign posted, so you can easily find what department you're looking for. Outpatients has colour coded chairs in the waiting areas so you know where to sit. There are also staff that are very friendly and willing to help you if you need it. The hospital is well served by public transport, with buses to Halesowen, Solihull, Birmingham and West Brom as well as being a couple of minutes walk from University station on the cross city line. There is a car park but it's very expensive. There are disabled spaces by the main entrance but there aren't many of them and the road can get very busy with cars and buses. A couple of years ago I broke my ankle (the "most spectacular broken ankle" according to the doctor in A&E) and was taken here. I was seen quickly by the doctors in A&E and x-rays were done fast as was the setting off the bones and the plaster cast. It took about two hours all together (I think, I was still very drunk at the time). I had to spend a week in hospital before surgery. The wards were clean and the nurses were friendly. The surgeon who fixed my ankle explained the procedure and was very helpful. Now there were some issues with my stay. Firstly, the food is awful. I found myself getting my husband to take me down to Costa to buy panini's in the evening. Secondly, I found the doctors who looked at my ankle talked over me. They would come in, have a poke around and then leave without saying a word to me. Thirdly, the date of my surgery kept changing, which is very frustrating when you just want to go home. Fourthly, I was given crutches but not shown how to use them so the first time I tried to take myself to the bathroom I lost my balance and tried to steady myself with my broken ankle. I've been back regularly since being discharged as an outpatient and for physiotherapy. I've been well looked after and received great care from the staff that I've seen.

The ambulance couldn't have been more professional and caring. No waiting at A & E they were all…read moremarvellous and I'm so grateful to them all. Thank you.

Having only lived in Gloucester for a couple of years I can't speak for the entire hospital as I…read morehave only personally seen a small part of it. I had my baby here in December 2006 and it was a fantastic experience. The midwives were amazing and they did everything in their power to ensure that we stuck to my birth plan. I ended up having a waterbirth in the delivery suite (sadly the birth unit was shut for Christmas!) and it was everything I had dreamed that it would be. The aftercare was excellent and the wards were relaxed and friendly. I've also made three trips to the out of hours doctor, once for myself and once for each of my children. There's often a long wait, but the waiting room as fairly comfortable and there are plenty of toys for the little ones. It's certainly a lot better maintained than some of the hospitals I've been to.

Lovely hospital I visit about once every 3 months so I can see changes as I go in for check ups,…read morethis hospital is wonderful because it has what it needs to be one; friendly staff, clean and a relaxed atmosphere (maybe not in A+E on Friday nights). Waiting times aren't a real problem not too long! The coffee shop is reasonably priced and run by polite+considerate volunteers, which you don't see everyday!

My 88 year old mum in law was admitted to the acute medical unit and was transferred to ward 14 the…read morenight before her discharge. My husband and I couldn't fault the care she received. The staff in both areas were really caring and attentive even though it was clear to see how busy they were. We were kept informed every step of the way and no question was treated as a silly question. Lovely staff.

Wow! My wife broke her foot in California about 3 months ago and despite having having Blue Cross/…read moreBlue Shield insurance at frightening cost every cost every month we were unable to get anything done to start the healing process without paying in cash(100%) ourselves (which we did). In England we go to the Doc who wants to start the process with an X-ray at this hospital. My wife calls at 3pm hoping to make an appointment for next week. The response? Come on in right now if you can make it by 4:30 - which of course we did! The staff were GREAT, warm and friendly with a sense of humor and positive attitude. X-ray done and results sent to the Doc and we will discuss with him Monday. It was strange for us to get all of this done quickly without the US BS about checking insurance before you even walk in, then co-pays and everything else before you leave. Here you just leave focused on getting well. Was it free? Yes! Do they care about you? yes! The only money leaving my pocket was for parking the car! Fellow Brits - appreciate what you have in the NHS - it is AWESOME Review Number 6 2018

I had to get a follow-up eye pressure test to clear me for flying, and so came here initially on a…read moreSaturday to the A&E, where the staff were super nice and directed me back to the main hospital where the eye clinic is located in Ward 9. However when went to the eye clinic was informed they closed at noon on Saturday and while I could be admitted, I was looking at a 4-5 hr wait. The staff at reception instead suggested I should return back on Monday before 8:30am, as waiting times then would be less. So according, my brother dropped me off and I got there at 8:20-ish and was given nos 14. Got called an hour later and my information for registration was provided. Then back in line, when was called a second time and described to a nurse what happened. Then back to waiting, but this time in another space. Finally another nurse came out, examined my eye, said she wanted the Doctor to look at it, and back to waiting I went. Finally the Doctor came, said my eye was clearing up nicely and eye pressure was as it should be. I asked if could get a copy of my notes, as them would see a follow up optometrist in Amsterdam and then waited another 30 minutes after which an officious receptionist staff refused my request cause referral letters can only be addressed to a local GP, and I didn't have one! Whew - my experience here was so different (in a bad way) from Bristol Eye Hospital! Longer wait time of around 4 hrs and then they wouldn't make s photocopy of my notes! Not very pleased but at the same time grateful got my eyes checked and everything was fine. Yelp 176/ 2019

I enjoyed going there as a volunteer patient last year and previous years, helping the medical…read morestudents with their examinations. I also helped with the tea trolley rounds on Mondays. They have some nice cakes in the shop there.

Had our first baby here and the staff was amazingread more

Visited A and E with a friend recently. Was shocked at the fact that I had to pay £1.20 for…read moreparking, seems to be taking advantage of the ill. Staff were helpful and treated my friend with concern. The hospital itself seemed clean, tidy and well kept. The doctors explained tests with great detail to put their patients mind at rest.

on the 5.02.19,i had to visit the miu, at the prince Philip,i was on holiday from London visiting…read morefamily, had a bad fall and broke 4 bones in my shoulder, the care I got at pph was amazing, the staff were fantastic, everyone that I came across was so caring, which when you are in so much pain goes a long way. thank you all so much for your help yours sincerely Jacqueline Hastings

Late Friday evening (about 11-40 pm) Tricia (my wife) and I arrived at the hospital having driven…read moredown from Swindon after receiving the news that Tricia's elder sister was not expected to be present by the morning. We were greeted at A & E by Linda who went above and beyond what I felt was her duty by escorting us to the lifts that would take us to Level 3. (Later I had an interesting chat with Linda about Pandy). At Level 3 we encountered Shelley, who like Linda was extremely helpful, and took us to the side-ward where Shirley was (and also Shirley's other sister and her husband. Immediately Tricia and I were offered tea or coffee. I was different and inquired about squash! It wasn't long before Shelley came back with coffee for my wife (Tricia) and squash for myself!! Shelley also asked if Tricia's younger sister (Diane) and her husband (Mike) wanted more tea - Shelley had also provided Diane and Mike with toast which was very much appreciated. We were then left alone. Later, when Shirley passed away (about 12-25 a.m. on the saturday morning), Shelley plus other staff (who we also apprecated) came into the side-ward, checked Shirley's condition, and clearly understood how we felt. One of the staff (I'm no good on names!) went through with us the procedure of what would happen next which was very much appreciated. After about 20 minutes we left to go to Blackwood (where Mike and Diane) lived. On behalf of my wife, Diane and Mike, and myself, I'd like to express our appreciation for the devoted care that the staff on Tretower Ward (not forgetting many others - too much to name even if we knew their names - who were involved in the care of Shirley) whilst she was at your hospital. Every blessing and success in your vacations, Ken Mumford - Swindon.

My mother has been staying at this hospital because it is the only one near us. She's been in for 2…read moreweeks and they've forgot her lunch multiple times, I don't think this is acceptable for such a busy place.

My partner, ages 69, was treated for terminal care without our knowledge, instead of acute care as…read moreshould have been the case. Without us knowing a Do Not Attempt Resuscitate order was put in his records. This is a disgraceful place and a death trap. The hospital also had the temerity to maintain my partner had had an operation. He had not had an operation. He died in terrible distress there and it is unforgivable. The hospital killed him with their terminal drugs and took away his time.

It's a hospital…read more The sick people are sick, and the others are not sick. So I guess it does what it says it does. It's a bit of a labyrinth, but I don't go that often.