they literally hung up the phone in the middle of a sentence. rude and unhelpful. don't go here

Very quick turn around time and she is always friendly. I've been using her for over a year now.

Lucy showed complete disrespect, unprofessionalism, and disregard to me. She was asked to make alterations to four pairs of pants and the alterations were done incorrectly. When I tried to tell her this was not my request, she became upset and belligerent. She showed no customer service or even an attempt to listen and make any corrections to my concerns. Lucy has very poor communication and people skills. She seemed to be having a stressful day, and she took it out on her customers. read more

Just want everyone to know Lucy moved across the street and slightly east. I wish I had more work to give her!

Lucy was very helpful in helping me take my measurements last minute. She is very sweet and accommodating and her prices are very good. I highly recommend. read more

Brought my daughters emerald green prom dress here 2 weeks in advance. Dress just needed hemming. It was ready in a week the sewing was fine but the thread color was aqua blue and stood out. I wish she would've called to tell us she didn't have the thread color so we could've brought her the matching color but she took it upon herself. Her price was $40 for the hemming (no slip or extra fabric under.) pricing was fair. read more

Lucy is excellent. Her work is always perfect. She gives her opinion on fit and is always right.

Lucy is amazing! Super funny, Nice And definitely reliable. She can do Any fix!! Shes amazinggggg!!! shes my go too

Lucy does good work but is very expensive. Twenty dollars to shorten hems on women's pants. Twenty two dollars to shorten sleeves on a jacket by 1 inch. read more

Very nice women and quick service . I like because it was a small shop and work done on premises.She was helpful and patient. I found new taylor read more

A lot of the negative comments, notice, are about those who have called and made a judgment based off their phone call. Sad because her line of work is 5-star worthy. And when you actually get to meet her, she's a very nice lady! I'm tiny, so all my clothes need a lot of work. I bring her 15 pieces at a time. Not only are they done quickly (a week or less for that kind of work and that much of work), but each and everyone of those pieces become my new favorite piece of wardrobe; they look and fit great on me. All thanks to her. Oh... and her prices, are the best I've come by. Thank goodness because I just have too much clothes I need to alter. I'm so happy I've found her. read more

Been coming to Lucy for more than ten (10) years at her Sunny Isles location and now the NMB location currently. She is an amazing tailor who works hard to satisfy the customer and does great work. I can't tell you how many suits she tailored perfectly for me or how many pants she's hemmed or repaired holes. You won't go wrong by being your items to her and you will find very reasonable prices for the quality work she does. read more

She is very knowledgeable and well-versed in her craft. I've been here twice and Lucy was able to make perfect alterations to my garments. She works fast and her prices are more than reasonable. read more

Lucy is by far the best professional tailor I have come across. She tailored 3 expensive Sport coats for me at a very reasonable price within 4 days. She is extremely pleasant. Lucy is proficient at redoing the collars od mens jacket's that have been removed due to Shatnez for those person's requiring this. I just dropped off a pair of pants by her to fix which will be ready the next business day. Look no further. read more

Best tailor there is in all of the land. She's fast, and is the best at what she does, AND SUPER AFFORDABLE. If you don't like how something came out she hears you out and doesn't mind fixing it at all. Been going to her for a while now and the service has been exceptional every single time. She's so good cause she's been doing her job for 20+ years. Thanks Lucy- Fabien read more

I was treated so bad by Lucy. I just wanted to quote something and it was like i was doing something bad just for asking how much would be to sew a brand label to a tshirt. She is upset or mad or not in the mood but thats her business she would learn how to treat customers with respect! Don't recommend to come here at all!!! read more

Lucy has been my tailor for 22 years she is not only exceptional at what she does but she made for me a mink Teddy bear from my grandmother's coat when she passed away. It's now a family heirloom and its treasured forever. Highly recommend Lucy! read more

Wow horrible customer service. I am Russian native and when I called I could tell the owner is either Russian or Eastern decent. Sadly very rude ! I called because i have a baby and toddler so I wouldn't have to drive and waste time. I asked the cost of mens dress pants to be tailored in length. I was going to bring in about 5 to 7 pairs. I got a rude response the type where why are you calling and bothering me? Im defiantly going to look for a different tailor. read more

Lucy is a great person. Very responsible for her commitments. If she tell you that your clothes will be ready in 4 days, it means that she will finish your job in 3 days... Thank you, Lucy read more

This woman is an absolute SAINT! I have been in Miami for 10 years looking for someone who could do a great job on my VERY DIFFICULT "PROJECTS" and she is a master at her craft. I call them "Projects" because I bring her everything from difficult fabrics, From which I wish to turn from regular clothes into one of a kind pieces, and she does it all with ease. She asks the right questions, takes her time making notes and measurements, does everything in a timely manner, and charges very reasonable price. Not to mention, she is a total sweetheart. I love this woman and I have kept her a secret because I don't want everyone and their mom to go there, but she does deserve lots of business and success so I will give her a great review. read more

The guy above me has no clue.... this is the best tailor shop I have ever been to. Shes quick, does the job right the first time around and doesnt charge out the ying yang. She has done all of my expensive jeans from true religions to hudsons and has done amazing. I highly recommend the place. read more

Lucy does amazing alterations! She has literally remade dresses for me that were 2-3 sizes to big for me! There is nothing that she cannot do! I highly recommend her :) read more

I'm writing this review now after just dropping off a dress for the Marine Corp birthday ball (which is in 3 days, I'm the worst). I called ahead to ask if it would be possible to have it taken in a bit and be ready by Friday, she told me sure, if you come right now. So I sped on over! It took me all of five minutes to put the dress on, have her mark it, and for me to be out the door. She will tell you the price upfront and when I verified that I'd have the dress by Friday she smiled and said yes, because you came in so early. I thanked her profusely! Last year my tailor took a week to do a simple adjustment. Lucy also has my boyfriend's uniform, which she took extensive care in making sure she knew exactly how everything needed to be placed. We'll pick everything up on Friday and I'll update about the results! read more

This is my second time here. She does great work reasonable prices and fast service.

She is very rude in calling a dress that i wanted altered ugly. She said that the dress was ugly and that i shouldnt waste money on having it fixed. you are a TAILOR. NOT a fashion critic. Stay in your lane and do your job. Nobody asked for your unsolicited opinions. and this is not the first time she was rude... the first time she was rude to me over the phone and in person but i gave her the benefit of the doubt because i thought she was having a bad day. this was the 3rd strike. i will definitely not be giving my money to someone who doesnt even care to be professional. So many other reviewers have said she was rude. shes going to be out of business soon if she doesnt have an attitude adjustment. read more

Brought in a sports suit they had it fixed up in less than an hour. It was a great job and trust me I put this suit through its passes.

I find Lucy about 10 years ago,she is a magician with the needle,that lady will fix everything to the original way and if is not to look good she will tell you right in the spot,excellent service and excellent prices.Tania read more

Lucy is the greatest. Her skills are second to none. She is awesome. I took her 3 suits and it's like they were custom made to fit me. While in there one of my buttons on my blazer came loose and she fixed it right then and there and no cost. She is the best. read more

Lucy was great and helpful. I had a dress I needed her to alter and make a shawl for a wedding and she exceeded my expectations. Great work and would recommend. I will be back! read more

Called in advance to make an appointment on one of my few early afternoons off. She said "no appointments, just come in before 4:30", which I did. I came before 4:30 and she told me when she said "before 4:30" she didn't mean 5 minutes before (she said this rudely as she pulled out a phone to show me the time - which was 4:15 on her wall clock but 4:23 on her phone). Look I get it, everyone hates when you come right before close but then say so when I call ahead to make an appointment. Taking my business elsewhere, plenty of other tailors in this area and no time for poor customer service. read more

I have been going to Lucy's for over 5 years. She is an excellent seamstress. I call her a miracle worker, because she has altered garments for me that were like new once she finished. She is also very honest. I've asked her to alter things and she has told me no, because it didn't need altering. I will always go to Lucy and always recommend her to every one. read more

I brought Lucy four pair of button fly geans. She put zippers instead of a button fly. When the work was completed , You could not tell that there had ever been buttons in the pants. The work was professionally done. Lucy knows exactly what she is doing . she is that good. read more

I had an extremely oversized suit that I needed to fit exactly to my body. I decided to try Lucy because of her positive reviews on Yelp. Those reviews were true! Lucy did an amazing job on my suit, it looks like it hasn't been altered at all. It looks perfect. No imperfections! She was also very quick, I told her the day I wanted my suit to be completed by and it was done by that day. She has great hours of operations so she is very flexible. Sheiks also very affordable. I got my suit jacket fitted and my pants fitted and added buttons to my jacket for 44 dollars. I think she only takes cash. read more

I unfortunately cannot give a star to this tailor shop but this site is forcing me to put a rating. I called only to inquire if i would be able to bring a dress in to be looked at and possibly altered and Lucy was very rude in responding. I understand that you are tired and you need to vacation but that is none of my business. I thought to get clothing items altered you need the actual person there along with the item to get a measurement so you can decide if you can do the job or not. This is the first time I'm calling your shop to possibly bring business and you (Lucy) act like I know your life story. The only thing that i really needed to be told was you are closing your shop on wednesday for a few days and if I needed the dress looked at please come before 4:30 so i can determine if the job will be too big or not. That's all. NOT "I have been working on prom dresses for 2 weeks straight and i need a vacation. People have been bringing their prom dresses in early and not waiting until the last minute" Really Lucy. I'm glad you know my life story to determine that i waited until the last minute or in fact had the ability to get this dress in a timely manner. Lucy you need to take classes that teach you how to talk with customers,or potential customers. You can't just RUN a business. I only wanted to bring my teenage daughter in along with the dress to possibly get altered. If the job would have been too big because you would not have time to do it because you are closing on wednesday that is PERFECTLY UNDERSTANDABLE. !! read more

There is nothing Lucy can't fix - I highly recommend her for any type of clothing alteration! I have taken a wide range of items to her - pants, dresses, shirts, and even belly dance costumes. She's so great and her prices are reasonable too. Very nice lady and awesome at what she does. read more

Worst tailor shop I have ever been to. Lucy ruined 4 dresses of mine that needed hemming and refused to fix them. She is rude, incompetent and even made derogatory remarks about the size of my chest and hips while she was measuring me. She will never see me or my friends there after my horrible experience. read more

Lucy is very good and provides excellent service. She has much experience and prices are reasonable.

Love this shop. I've brought in suits and pants for alterations of all sorts. They're fast and do nice work. Decent prices. Despite what some have said, store hours are posted and usually seem to be open at those hours. read more

I live in 3 cities but I only have my clothes altered at Lucy's -- she is absolutely a genius. She's honest, direct, talented, fairly priced and timely. read more

I have a very nice skirt, which was too large and required alteration. Ms. Lucy was very professional and did a great job taking care of the skirt. She even made suggestions about the best top to wear with the skirt. She completed the work in a very timely manner and the price was affordable. I wholeheartedly recommend this establishment to anyone in need of alterations. read more