We had a warranty repair on our Jeep Grand Cherokee this week. I can honestly say that the people at Lucas Smith, Festus Mo. are nothing but nice people and our experience was seamless. Zach, our repair coordinator and the Service Manager earned 5 stars with their communications, courtesy, and professionalism. They took extra steps to take physical care of our automobile during the entire process and completed the work on time as promised. They earned our business going forward. Great Job and thank you! Sincerely, Roger and Dana Beavers​ read more

I purchased a used vehicle from these guys and when I test drove I noticed a wobble in the steering wheel when braking also a whining coming from somewhere about 2300 rpm and front tires were low on tread. I mentioned these issues to my sales which notified the manager. I was told by the manager that 4 different mechanics looked at it and it was just the tires. That didn't sit well with me as it only happened during breaking. I was also told they would work with me on the tires as there wasn't much h tread left. After calling and leaving a message for the manager to call me back I decided to just make an appointment which I was correct about the shaking steering wheel. It was a warped front rotor and after not feeling like they did their due diligence I started looking more into the vehicle. They claimed all the fluids were changed and anything that needed attention is fixed or replaced. I open up my air box just to find the air filter had leaves in it and the filter was extremely dirty. I was then told they couldn't check transmission fluid as it's a closed system but I feel like the humming and whining is coming from their or the alternator but again have not heard back from management after leaving 3 call back messages and one email. I also told them I was pre approved through a certain bank but come to find out they ran my credit again through their dealership which dropped my credit score a little bit. I don't know why they would have when I already was approved but I guess they have their reasons. They take it used cars and resell them without evening doing the maintenance they require. Both my wipers were in horrible shape but only one was falling apart so that's the one they ended up replacing. I'm still worried I spend $26k for a vehicle with transmission issues or a alternator that's going out. The belt looks like the original one and has a brown rust like color so yes I'm a bit upset for the amount of money I spent. I understand it's not new but for a $26k vehicle things should be addressed. I'm leaving this review because of multiple failed attempts to have management call me back. I trusted that they would keep their word and do what they claimed they do to used vehicles so if you buy a used vehicle from these people I highly recommend taking it to another dealer or mechanic to have it looked over. My sales man did his job but failed me on making sure these issues were addressed the right way. Be careful and hopefully you don't go through what I did. read more

Took in my van due to a message that came up on my council and heated seats not working. Diagnosed with a faulty module for the message and a broken wire causing the heated seat problem. Got the van back after repair with the same error message on the council. Our passenger seat will not move forward due to a piece that I assume clips somewhere but was left loose under the seat. Van also reeked of cigarettes. Down $250 for repair and returned with more problems than we started with. read more

Lucas Smith Chrysler Dodge Jeep - Loose piece under seat - Auto Repair Near Me - Festus, Missouri

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See Bobby R review from over 2 years ago. Mopar coupons linked to dealer through Mopar app not accepted. These same Mopar coupons can be accessed directly from the dealership website. Service department still refused. Contacting Chrysler and Mopar did not resolve the issue for me. read more

Lucas Smith Chrysler Dodge Jeep - Auto Repair Near Me - Festus, Missouri

Service Department is seriously lacking Check engine light was on. Took my car in. When I asked what was wrong with my car - it was just a stored code nothing to worry about. Uh, every code is a stored code. What was the problem. We just replaced the oil filter, you're good go. Why did you have to replace the oil filter when I was in here a month ago for an oil change. Well sometimes you just have to do that. Sometimes I just have to td take my business elsewhere read more

Service dept has nice staff but terrible manager. Brought in van for an oil change, prompted by a coupon on lucassmithdodge.net. Service Manager said he would not honor coupon, even though it was on their website. "Chrysler must have out it on there, but I didn't". After a bit of back and forth, he said "I guess I will honor it", but I didn't want him to begrudgingly take my business. Spoke to the GM, who confirmed that they do not control the coupons. But my point is it is THEIR website, and they have chosen to be a Chrsyler dealership; part of that deal is honoring the coupons that ''Chrysler must have put up there" and not patronizing me when I hold you to an advertised rate. (Copied from my Google Review) read more

We just purchased our second new vehicle from Lucas Smith with Pete Chinetti. All of the staff are professional, courteous and respectful. The service department has just been amazing to work with throughout the years for our routine maintenance which thankfully is all we've needed. Pete and Jackie help make the buying process a pleasant and easy experience. No haggle no hassle. read more

I just had an absolutely terrible experience with this dealership and would recommend finding a car elsewhere. The sales person sold the vehicle out from under us while we were working with them on a deal. There was zero transparency from the sales person or sales manager that the vehicle was actively being purchased by another customer. Absolutely unprofessional, sneaky, and underhanded. read more

I was told my car was ready to be picked up but 1 of my 2 keys can't be reprogrammed after they have fixed my car. I spoke to Rick the service manager and he told me he was not going to buy me a new key but I could for $175. I told him the 2 keys were working when I dropped it off I want them still working. He told me he doesn't know for sure if both really were working before hand and that many customer lie! Then said if I keep having a problem that he'll charge me 20 extra hour of labor on my car!! read more

They have fixed my truck numerous times and have caught things that I missed personally just doing general maintenance. They have been very courteous and well mannered as well prices are a bit higher but that's because it's a dealership which I don't mind paying read more

First time dealing with this dealership, they did a great job helping me trade in my disabled truck on a new Ram. Will definitely recommend to family and friends, and return if I ever need another vehicle in the future. read more

I went into the dealership on Saturday afternoon to look at a new Jeep Cherokee, no one would assist me. The old drunk looking guy whom I assumed was a sales person of some sort was lazy and very condescending when I asked for assistance. So I left and won't be back. read more

This dealership has the worst service department and service manager. They could use training in phone etiquette as well. They were extremely rude on the phone as well as condescending. I have been telling everyone I can not to take their car there for service. Lots of other places with better manners and more friendly staff. read more

Absolutely the worst service department in the area. Can't even be trusted to do a oil change. I went in for an oil change and was told it would take about 45 minutes. An hour and a half later it still had not been even started. Wishing I would have never bought my truck from there. read more

Absolutely, without a doubt, the worst service managers I have ever dealt with. They don't even honor scheduled service appointments. Dropped our car off before 8am for a "Scheduled" service for a safety recall and by 2pm they hadn't even touched it. Rick proceeded to be smart mouth with my wife about it too. Will not patronize this dealership anymore. read more

While the sales staff and receptionists are exceptional, the service dept is as bad as it gets. They did not fix what was covered under warranty yet fixed what wld cost cash. The service manger and employee, rick and Dan both ganged up and yelled at me (a woman alone) because their shortcomings were apparent. The manager literally called me out of my name. My family and I have owned at least 10 Chryslers. I have only owned Chryslers. I will buy another Chrysler next year, but not from here only because of how I have been consistently treated by their service staff. The managers response was "I'm fine with that". Very clear how they feel about their customers. Tsk tsk read more