Sometimes it needs to be said... "Carry each other's…read moreburdens, and in this way you will fulfill the law of Christ." -- Galatians 6:2 When our granddaughter, recently passed, I reached out to a funeral home close to our church -- one I had referred several families to over the years. One I've done several funerals in. I reached out to the owner himself, someone I thought knew me and actually cared. His response? He passed me to a sales rep, who simply emailed me a pricing sheet. Wow. But when I contacted Lucas Funeral Home, the response could not have been more different. The receptionist, recognizing the pain I was in, reached out to the owner, Jim Lucas Sr. Still recovering from surgery, he came in person to meet with me and my son. He hugged us, he wept with us, and he -- along with Doug Jones and Melissa Robinson -- cared for my son, daughter-in-law, and precious granddaughter with dignity and compassion. That's the difference: being treated like a number versus being treated like a soul. So thank you, Jim Lucas Sr., Karen Smith, Bobby Lucas, Doug Jones, and Melissa Robinson -- for showing the love of Christ in the hardest moment of my life. I won't forget you. Pastor Jay Bruner Center Point Church North Richland Hills Texas

We attended a wonderful service at Lucas this past weekend. The staff handled everything…read moreprofessionally... considering all the COVID restrictions. As we entered, our temps were taken, which made people feel comfortable about gathering. Often, given family dynamics, events like this can sometimes cause contention. In spite of this, The staff at Lucas, managed a very well coordinated event, and do so in a beautiful facility.

The staff is so kind, caring and supportive!! Helped with…read moredecisions that were very difficult. William and Clomer showed empathy! They both really cared and it wasn't just a job. William gave me recommendations and suggestions for making my husband's celebration warm and special. We used their Reverend Cox and he awesome. The experience and expenses were very good when I was full of disbelief. I would recommend Biggers Funeral to my family, friends and anyone in my circumstance. Cindy Owings-Phillippi

All of the people who work here are some of the most Beautiful I've ever met. They all have taken…read morecare of my family like they were their own. Truly amazing service!! Love, Scotty Rand

This funeral home handled the services for our dear friend, Billie Brownlee. They did a great job…read morein every respect. To begin with, Billie looked like she was asleep in her final resting place....especially important considering how sick she had been. The casket was beautiful, the visitation was nice and respectful and the graveside service was perfect overall...again, especially considering it was done at 1:00 pm on a hot day. Everything was handled professionally. I know the family and all her friends appreciated this wonderful send-off to such a sweet lady. Condolences to all her family and friends!

I would have not chosen this as the funeral home to handle my father's cremation and service had I…read morebeen able to have a say in it. Due to extraneous circumstances around my father's passing, the family member that was in state, was out of the country when he passed and there were delays in the family being notified that were out of state. The hospice he was at called this particular place to pick up my father. I wish I would have been able to intervene sooner. The level of professionalism just wasn't at any level I would call professional. The representative that we dealt with belonged on a used car lot, and not a reputable one. I really don't want to hear about stripper funerals when I am picking out urns and planning a service. He kept telling us the wrong amount for what was due after the initial costs of the cremation, etc. A check was written the day of the service for a remaining balance and then almost a month later, we were informed that we owed them the amount we were repeatedly told was already taken care of. I had asked my in town relative when I was in TX what the deal was, so I could handle it out of my father's accounts if needed, they didn't have the answers, so I relied on a proper accounting from the funeral home. Basically, it had to come out of pocket when a month ago it could have been taken care of in a different way that we no longer had access to. It was all paid, it was just basic misinformation, miscommunication, lameness on their part throughout the whole process. They found a reverend even though I had request that they did not, who just happened to be the reverend of the used car sales man funeral guy. My father's pastor was out of the country and I figured, better to have none then someone who did not know or care about him. The Stand in reverend they found used the wrong name of my father's mother even after I had asked him to read what I had written about my father seeing as he didn't even know him. That is always great during a memorial service, especially when you are paying this person, oh I mean "tipping" them and they basically refuse to read what you prepared then say the wrong name. After receiving the Death Certificate, I realize why he used the wrong name of my father's mother, because it was also wrong on the death certificate. It is not the name listed on my father's birth certificate. Another fail. He also told us the obituary had already been run, we did not even get a copy or link to it. But, it now ends up, they never ran the obit even after charging us for it. So, they are going to run it this Friday, a month after the funeral. Another epic fail on their part. I called the funeral director, Lee, to talk to him about this, to express my overall dissatisfaction. He came out of the gate funky; like he was put out that I would even try to have a conversation with him about anything I was unhappy with. I was cut off, over talked, disrespected and hung up on. I have a feeling that a lot of more mature "gentlemen" in Texas are old school and do not know how to discuss business with a woman respectfully. I was told that it was his "right" to continue to interrupt me. Great. I was told that what I was telling him was 100% wrong and when I asked if his accounting was 100% right, he said "absolutely". I really hadn't even been able to say a full two sentences at this point. Then, he started lighting in to me about the length of time that they had to hold my father and issues he evidently had about my sister being out of the country and not having access to reliable communication methods. He actually told me she could have sent a TELEGRAM. OK. Right. Because that is such a preferred method of communication. I am sure they charged us for the time my father was there, generously, and also it was almost impossible for me to get a timely call back when I did get in the mix and start dealing with them. The location is also in a industrial-ish, not so nice area with nothing around it but hospitals. Not nice at all. The overall appearance of the funeral home is tacky. Plastic columns and plants. I would not recommend them, at all. It was a clown show at best.

At one of the most difficult times in your life, having a compassionate and professional funeral…read moreservice provider can make all the difference. We recently lost my daughter's father, and the staff at Brown's made it a bearable experience. Kristen provided unmatched personal service throughout the whole process. We chose cremation and a private viewing with no service at the present time. The pricing was affordable and the care was unmatched. My niece who is a former funeral director recommended Brown's to us and we wouldn't have gone anywhere else. I would also like to thank Laura for her kindness and her personal touch.

We met with Jonathan today to make arrangements for my mother. He was knowledgeable, kind, and…read morenever pushy. He truly respected our preferences and made a difficult process much easier. The pricing also seemed very fair. We're grateful for his help.

Very professional and knowledgeable. Discussed advanced planning for funeral needs. Mrs Mulkey was…read morea help with managing our wishes.

Tiffany is the best! She took care of everything for us and never said no. She just found a way to…read moremake it happen. She helped us through a very difficult time. We will be forever grateful to Tiffany and Mulkey Mason.

I'm about 9 1/2 years late on posting this review, but I saw someone on Facebook mention Wade…read moreFuneral Home and it brought back a bittersweet memory. Wade took care of my dad after he passed in February of 2016. As requested, my dad was to be buried a few hours away in central Texas. They loaded him up in their SUV and we started the long trek to the burial site. I had horrible anxiety at the time about driving long-distance on the highway so they accommodated me by taking the beautiful scenic route through the backroads which was such a comfort to me. And funny story: my mom (my dad's ex wife) got pulled over 5 minutes into the drive for expired registration. My dad was a prankster so I know he would've gotten a laugh out of this. The Wade SUV pulled over and went to speak with the police officer and asked him to let her go because this was a funeral procession for a loved one. They did let her go with a warning but it was so kind-natured of them to intervene for the family in mourning. They seemed very protective of us. Would highly recommend them.

my family asked Me to write the obituary and be responsible…read morefor getting copies. Kevin at Wade funeral told me he could do all of that for me Well he did the part of taking my credit card and charge my it well over a thousand dollars. But he "forgot" to get any of the papers - even though I stressed to him Many times how important that was. I was coming in from out of town so I really needed to be sure to get the copies. When I arrived to Dallas, I sent an email to Kevin which was ignored so I drove over to Wade Funeral where Kevin was no where to be found and no one knew anything. So I sent another email that got ignored. Finally when I'm called again, I was told no copies Of the obituary were available because he forgot. Isn't this his job? Now I wish I would have placed the obituary myself and ordered the number of papers I needed directly from the paper and I advise you so that. Because now I don't have what my Family asked of me. And Kevin and Wade's Funeral Home don't care and will not make it right.

Kelly and her team at Lucas funeral home in Grapevine did an amazing job and completely went above…read moreand beyond our expectation, They truly showed us compassion and care for my family when we buried my mom today, they made the whole process as easy and painless as possible for us, and the response time on any questions we had was super fast! Kelly you are my hero! Thank you from the bottom of our hearts! the Holden Family.

Kelly Mobley handle my sister's funeral in very professional and empathetic way. She made the…read moreprocess as pleasant as possible under the circumstances. We are most grateful.

Bradley was absolutely amazing and caring!! He listened to our concerns and came up with…read morerecommendation that not only fit our budget but were at the highest level of service and respect for what my family was going through. He had everything prepared in advance of our arrival for the service, he explained everything and was very empathetic and understanding. He went out of his way to ensure this emotional time was as stress free as possible. No-one wants to have to face a passing of a loved one, but Bradley helps make this experience as painless as possible. Even the follow up after the service was amazing.

Barb Was Absolutely Amazing! She Was So Meticulous And Took Care Of Every Single Detail Of My…read moreMom's( my best friend) Funeral Arrangements! Cecil Dalton The Funeral Director Was So Empathetic And Kind! It Made A Very Difficult Situation Much Easier!