Great service! Would recommend for great customer service. Love the small town experience

Just had my car in to take care of a couple of Ford recalls. I did not ask for any other service, but when they notified me that it was complete, they had rotated the tires and changed the oil and filter and we're going to charge me for the service. I had just in the last week had both an oil change and tires rotated in preparation for an upcoming trip. They ended up not charging me, but after I returned home and was reading through what they had done, I found that they had put the wrong weight oil in my car. When I called them about it they said it was ok to use a 5W30 weight in my car even though my manual specifically calls for 5W20 and does not say anything about allowable alternative weights. I now will have to perform another oil change to correct it. Neadless to say I will never again use their service department or buy a car from them. read more

I bought a vehicle from Lubbers and I somehow screwed up the model or something and paid about $4000 over what it was worth. For my next vehicle I went back and told them about that and tried to get a deal on my next vehicle and they weren't interested. They are only interested in selling you a vehicle if they can absolutely put it to you. The fact that they would overcharge me that much on my first vehicle and then not negotiate on the next one tells you all you need to know about them. 100% do not recommend! read more

Lubbers in Cheney, Kansas was the easiest car dealership to make a car purchase from. I emailed Derek Tanner while searching for my last car. We had just visited a dealership in another town after telling them just what we were looking for an our budget. That dealership sent us packing saying will never find a dealership to meet our terms. Well we did, in the next town over. I wanted to drive back to the previous dealership in our new car just to show him. Derek had everything arranged, the paperwork, and our new car in the showroom. We drove it a few blocks and signed the pre-arranged paperwork. We weren't even there an hour before we drove off with our new car. We checked with him this time as we search for our new car. They don't have one like we are looking for, but he has still been a lot of help in our search. He told us how to qualify for the military discount which we did before at this dealership. Lubbers also bought my previous car as a fair trade-in. We just drove 8-hour round-trip to an out-of-state dealership in Aurora, Missouri only to leave without a car after they changed the terms on us. I sure hope Lubbers can locate a car for us where we know they stand by agreed upon terms. There's no place like home (well close to home). read more

The salesman didn't ask or acknowledge my wife. Truck we were test driving died after 1/2 mile had to have the sales guy pick us up

Just purchased a 2011 Ford Fiesta SE from Joe Erdman at Lubbers. I couldnt be happier! I am a pretty picky, inquisitive, and impatient car buyer. Joe kept his cool, and ended up getting me into a great new car. My payments went down significantly as I had previously taken advantage of the services from FinanceCo which is the in house bank for Lubbers. I had credit issues, and they took care of me.. Now I am financed through GM and rebuilding my credit, thanks to Lubbers. read more

I purchased a new Tahoe from Lubbers Chevrolet last month. Mike Hayes was my sales representative and I had a great experience working with Mike on details of my purchase. I am in California and Mike worked very hard to get my new Tahoe transported to California. I would highly recommend Mike and Lubbers Chevrolet as a first class dealership with excellent customer care. Kevin read more

Awesome salesman... great customer service!!! car deal done and out the door in 2hrs tops... best car buying experience ever... Highly recommend these guys read more

I live 200 miles away. i called Mike Hayes told him i dont want to waste time or money. He called me back 2 hours later had me all setup. Before I knew it my girlfriend had called them and she even got approved and we dont have good credit. Once we pulled up at the lot they had both of us out of there in our 2 new vechiles less than 2 hours. I super recommened Lubbers to anybody looking for a car. Give them my name Arthur King so i can get the referral ;) read more

Got my new Buick from the Hutch lot. Had an A/C problem that needed attention. Cheney took care of me. They had an awesome little waiting room and when it was discovered it would take a couple hours to fix they gave me the keys to a new Chevy and called me when it mine was done. Very friendly, great service. Didn't cost me a dime to fix my new car. Yes it was under warranty but a lot of dealers make things difficult. Not Lubbers. Second car from them and I will buy more. Guaranteed approval, they helped me build my credit. A++++ read more

Where other dealerships made us feel like our business didnt matter if we didnt have flawless credit and deep pockets, Lubbers was set to help us get a reliable vehicle that also will build our credit. Unlike buy here pay here, we are not going be stuck with impossible interest rates or pay 3x the value of the car. Will get all of our vehicles from Lubbers! read more

After being a customer for 30 plus years I am no longer going to lubbers. Have Bought 100,000 of dollars of autos from them. Bought a new auto in 14. After asking to fix the noise they said they did. They got upset after I told them I got a second look from another shop. They told me to buy my next auto from them. They did not fix my vehicle correctly and got very rude when they found out the tire store down the road has a better macanic than them. The owner would not return my call. I have never been treated so horrible from ANY business. I can't stress enough to BEWARE OF LUBBERS. They will tell you what you want to hear even if they don't fix it. They were extreamly rude and condescending. read more

On 11/6 I called to make a car payment. I was told that the device they have placed on my vehicle was sending them alerts and they need to check it out. I was also asked if I was having trouble with my car. The only concern I mentioned was that sometimes when I push on the gas pedal it almost seems like it doesn't want to go. Female on the line said no, we are looking for electrical problems, such as lights or anything along that line. I then responded by saying nothing like that has happened at this point. She said when I get a chance to take off please bring the car in for them to check it out. No cost to me. The next day I went to roll down my window to order food and my window would not roll back up. This led me to believe this was the issue she was referring to as well as they were aware of an issue on my car. Monday I took my car in only to have to pay $107.50 due to a switch wasn't working and that's why my window would not roll up. I'm upset because I feel they were already aware of this issue otherwise why would she ask if I was having problems with my vehicle. Also I have only had this car 3mos on the dot when I spoke to her about the car. read more

Pet Peave for the day. Driving all the way to Lubbers in Cheney to get your free oil change, and being told there would be a two and a half hour wait, when I was led to believe at the time of the sale that (while you wait, was referring to 30 minutes to an hour.) Sorry, That time frame was not in my plans. I asked them to please check the nitrogen in my tires. (my low tire pressure warning light came on, (on the way out), Took them 5 minutes to find a tire gauge. Had to remind them twice it was nitrogen, not air. After, thanked the mechanic, went to the salesman, and told him he didn't have to worry about selling us another vehicle, I was going back to Mel Hambleton. Went to Mel Hambleton, was in and out in an hour, and its Saturday.! .In closing, The service department at Lubbers is the worst maintained and organized service department that I have ever set foot in. Poorly lit, poorly organized, and dirty. I would not recommend anyone take their vehicle to this business, (unless it was your worst enemy). read more

Warning! Even if a car is listed on line at their Cheney lot, 20 miles West of Wichita, it may very well be somewhere else. Better call first. In my case, it was located at their East lot in Andover. read more

two cars in a row have have been lemons we are back at lubbers every month for repairs that all happen not to be covered under warranty after only a few months read more