What a relaxing and soothing experience I had at SENA Spa. I highly recommend getting the head spa…read moretreatment here. It was one hour of bliss that included a hand, shoulder and neck massage. They also blow dry your hair after and do a scalp analysis. The staff was so kind and accommodating, I would come back here again to try their other treatments.

The spa was difficult to find. After stepping into a crowded, dark elevator, so tiny I could not…read moresee the elevator panel, I chose Floor 12. No Sena Spa on 12. I thought I had been taken in by bots on the internet claiming the place was great. I emailed. I texted. Apparently there is a floor "12A," the button for which I could not see in the crowded elevator. (This is probably a very old NYC building, where sometimes the 13th floor was not labeled as such because of the superstition behind #13 being unlucky.) (12A wasn'tg any luckier for me, sorry to say.) Finally found it, and another customer came right behind me. Receptionist was on the phone. No one to greet you otherwise. Customer behind me tried to push in ahead of me, but I stood my ground and waited for the receptionist to get off of the phone. We were now 7 minutes into my appointment, and I was miffed that there was no one else to take care of you. The pictures on the internet are very misleading. The space is TINY. Receptionist looks towards a clinician blowing dry someone's hair, when I indicate the Skinceuticals facial I had booked. Oh no. She's not done. In a very disorganized fashion, after I had specifically requested someone very gentle for my facial, a random clinician was recruited to do my treatment. She opened the door, and the room had another client in it, on another bed, with a barely a 1.5 feet in between the two beds, a curtain strung between. You have to be kidding me. You want me to pay (with tip) $200+ for a facial and you can't give me a private room? This was infuriating. By the way, the customer who had flown in behind me was taken first and given the private room. For what service, I don't know, but I was first. It was too much. Now we're 16 minutes into my appointment time. When I complained that (1) the person behind me was taken first ("Oh, your appointments were at the same time" -- I shot back "I don't care about that. I was here first.") and (2) she was given a private room, the receptionist said she would ask the clinician in the private room to switch. Fuhgeddaboutit. I asked for a refund. To her credit, the receptionist didn't argue. She refunded my $50 deposit and I left. This is what happens when people who claim to be professionals let their appointments run late, and don't apologize. And when customer expectations for a $200 service are dashed completely by being offered to SHARE a room for an expensive treatment, when you want to talk about difficulties you have with your skin, problem areas, PRIVATELY -- not so that the client and practioner next to you can hear what you're saying. If you don't care about privacy, lateness, lack of professional courtesy, chaos because no manager is on site, I invite you to try this place. I was disgusted and had traveled over an hour to get there. NOT WORTH IT.

Amazing experience. There was a special for 2 for $128 so I took a girlfriend with me. Would come…read moreback.

This was a very unique experience. The space is very clean and the staff is very friendly and…read moreaccommodating. I had their $80 treatment, which is relatively inexpensive for what spas charge in NYC. The scalp cleansing is intense which felt good at time, at other, a bit rough. The shampoo is a bit strong, my hair felt extremely dry afterwards. Overall, I would recommend this spot if your expectations are in check.

I got the one hour head spa with shampoo It's usually 70…read morebut they're having a promotion for 50 till March 31st The "booths" are semi private so it could be a reason the prices are so reasonable especially in Manhattan The head spa comes with head and neck and hand massage and the shampoo. Love love the waterfall thing they use. Overall it's super refreshing. The massage could have been a tad better but it's my fault for not communicating that to them. Will do ne g time! They do end with a blow dry (no styling just the blow dry) which is perfect. I'll be returning :)

Saw this spot posted on Instagram and I'm so pleased to have come here for my first ever hair spa…read moretreatment. The spot is discreetly located in 3rd floor of a building. It's quiet and no fuzz and most importantly clean. The ladies gave us neck massages and several shampoos/hair wash. Very thorough and incredible feeling + results. Look forward to coming again!

Perfect spa in an unbeatable location. Crazy hot sauna and a great steam room, cold plunge, and hot…read moretub. Can't forget the great massages either! The renovations are looking great - I love the new locker room. Can't wait to come back and see this place in all its new glory.

Been going to a lot of spas in the city and Great Jones Spa is honestly one of the best. Got the…read morehydrafacial done last week and my skin has not stopped glowing since - the esthetician actually walked me through what she was doing at each step, not rushing at all. Locker room alone is worth the visit, it's beautifully designed, felt more like a boutique hotel than a spa changing room. And everything was spotless, towels stacked perfectly, no clutter anywhere, you can tell they take cleanliness seriously. Left feeling completely relaxed and already booked my next appointment. Highly recommend if you're looking for a proper self care day in NYC.

Had a good experience here and I truly haven't feel so relaxed and refreshed in a while. It was a…read moregreat 60 minutes of my weekend The whole place was nice and clean so I felt very comfortable. Would recommend!

Came to H&K for a birthday appointment and chose the scalp massage, facial and back massage…read moretreatment for about 2 hours and 15 mins. The place is so beautiful from the moment you step in! I got Lily as my therapist. When I say it was the best treatment I've ever had, I'm not joking. It was incredible!! Every step and every treatment was fantastic. While I didn't sign up for the membership, I'll definitely be back for more when im back in NYC!! Thank you Lily!

Great massage at a great price. Conveniently located on 14th St. I think this spot is…read moreunderappreciated relative to other comparable venues in the area. Service is knowledgeable and friendly with straightforward prices. Would definitely return.

Very friendly, accommodated my Saturday walk in, and unglued my shoulder from my ear . thank youread more

A friend of mine recommended this place for years..... yes years! I finally made an appt to go. I…read moretook a mental health from work and decided to go. I opted for a 60 minute Korean scrub plus 30 min massage. It was great. Grace was amazing and id definitely book her again. You have to be okay with being naked, there is no way around it. They provide you with a locker, slippers, disposable panties and robe. But in the room, you will only be in your disposable panties. For the scrub, I chose medium pressure and it was perfect. The hardest part was having the mask on, because water gets thrown on you and you are trying to breathe through a wet mask lol. The Korean scrub removes dead skin. Your body will be soft and supple after. The massage happened after the scrub. And after that, Grace showered me. The whole experience was amazing, and I definitely recommend. Can't wait to go again soon.

I booked the 60 minute signature massage and it was decent. Nothing amazing, but relaxing…read morenonetheless. This place is clean and simple, definitely no frills. The staff is kind but the service is pretty bare bones. My masseuse didn't ask if there were any areas I wanted to focus on, or what pressure I preferred, she just got to work. Which is fine, but I feel like for a very similar price you can get a better service. In a pinch this place works great, but I definitely wouldn't go out of my way to come here.

I had such a wonderfully relaxing and much needed experience at Lumora. I booked the First Time…read moreVisit Himalayan Salt Stone Purification Massage and Bali Scalp Waterfall Ritual back to back. It was my first time but I will be back because it was such a paradise in the middle of the hustle and bustle of the city. The massage was definitely a mix of lymphatic and massage which I LOVED because I knew the toxins were being massaged out of my body while the knots that had formed from sitting at my desk were being unknotted. I felt great and super relaxed. Then I moved to the comfiest spa chair for my scalp ritual where Susan thoroughly washed my hair with so much care, I never want to wash my own hair again. These treatments were followed by a tea service with a sweet treat in their lounge area which just felt like an oasis in the city. I didn't feel rushed at all, it was such a calm environment I didn't want to leave.

The space is beautiful, and the staff was kind and attentive. But at nearly $300, this has got to…read morebe one of the most bizarre and disappointing spa experiences I've ever had. I booked the 90-minute Himalayan Salt Stone Ritual and many basic spa expectations were not met: body parts were not always re-draped after being massaged, techniques used on one side were not repeated on the other, and much of the treatment felt like quick rubbing/grabbing rather than intentional massage strokes. The room was also a bit uncomfortable. Temperature-wise it was pretty warm, and the face cradle was really small, so there were times where I felt hot and claustrophobic. The music also stopped about halfway through the massage, and I could hear muffled subway rumbling intermittently since we were underground. Now, for probably the worst part of this experience. My therapist didn't speak English, which is completely fine, but the spa had no effective way for me to communicate basic and expected requests at a spa like adjusting pressure. The receptionist had to come in and translate, but remained in the room for a while in case more translation was needed (it wasn't lol). This made it difficult to relax because she was just watching the massage, chatting with the therapist, and asking me questions about my life. She also suddenly pulled my underwear down to expose my WHOLE BUTT while the therapist massaged my back?? Usually, underwear is lowered only slightly during a massage -- but regardless, why is the receptionist touching me at all??? She also commented on my figure unnecessarily which was super unprofessional. And even after all that, the pressure briefly became too hard before returning to far too light for the rest of the massage. At checkout, no one asked for feedback. Instead, I was told (unprompted) that because I selected "medium pressure" on my intake form, they assumed I was inexperienced with massages and thus intentionally gave me a gentler treatment. They essentially blamed ME for the pressure being too light...? I was then recommended a different therapist for next time, and insinuated she was more experienced. I found this excuse confusing and problematic: how does preferring medium pressure suggest that I don't get massages often, and why would that mean I should receive light pressure or a less experienced therapist instead? I've had many massages across NYC at all price points, and this is the only place where requesting more/less pressure one time became such a strange ordeal. Given the luxury price tag, I expected a near perfect experience. Unfortunately, it didn't even meet the standards of an average massage, and more importantly, fell short of basic standards of comfort and professionalism.