waterworks came out next day after I called. They were on time called ahead to verify that I would…read morebe home. Bryan the service tech was very polite and knowledgeable about my plumbing issues. I would highly recommend Bryan and. the waterworks crew for any of your plumbing problems. Thank you so very much

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Really nice couple . Felt totally at ease and also felt I was not being gouged 100% recommend them…read more. Roy is hilarious perhaps without even knowing which is awesome . Work was done quick and very neatly !! ( yes, Roy I saw u wipe the water up ) thank you so very much

Roy and Lisa are great people very honest, knowledgeable and hard working. We had a drain line…read morebetween the house and septic tank that had frozen. Roy worked diligently to clear the solid ice with his different tools. I would highly recommend Jett It to honestly handle any of your plumbing needs. Thanks again Roy and Lisa

John was great! Very patient and detailed with my older parents. John ran a new line upstairs for…read moremain floor plumbing to a washer dryer combo. He was clean and tidy and gave mom and dad a rundown of all steps. He went above and beyond and installed the actual unit once all the work got done. I appreciated the communication and pics he sent to me!

John came in and absolutely saved the day! We had Hoover Plumbing over to help us clear out a…read morekitchen sink drain backup in our 3 year old house. They supposedly ran 75ft of cable to snake it - only to tell us it couldn't be unblocked with just a snake and we needed to do a $1500 jet power flush. I felt like they were giving us the run around, so I gave John a call - he came in personally on his day off and was able to power through the blockage with his cable. That's it! No add ons, or extras! John and his team are absolutely our primary plumbers from here on out, no question!

I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

Oh man, thank God for these guys. My friend's sewer was backing up in her basement, and she thought…read moreit was because her youngest had flushed butt wipes. Chris came out next day and snaked the drain all the way out to the road, and it ran clear. The cost for the Visit and the clean out was very reasonable! Chris suggested that if it happened again, she should have them come out and look with the camera. He thought maybe it was an old sewer cap that had fallen down there and was blocking the line. Sure enough, a couple weeks later, the sewer backed up again. So today (next day service), Arthur came out and sent a camera down.... they were right! it was an old sewer cap blocking the line! There's no real way to get it out easily, But Arthur managed, using a magnet. Immediately the sewer drained! so hopefully that is the end of that problem. the cost for today's visit was again incredibly reasonable. Good guys. Fast work. Well trained and knowledgeable! Very fair price! Highly recommend!

Ok so tried to get something on clearance and turns out they want 400 bucks to send something from…read moremichigan to nj which is nuts granted it's large but I've never seen shipping costs that high and I've had doors sent via shipping. that's trying to make money on shipping things don't bother.

They could not be more rude and in my opinion criminal. Contacted them after having difficulty…read morewith their website and was greeted by some of the rudest people ever, in their office as well as their owner Robert Sherwood who apparently owns Sherwood Landscaping of Almont, Michigan also. I wanted to buy American made so I persisted and I then tried to place the order online going to each item separately and putting them in the cart having opened each item in it's own tab and by the time I was finished wasting my time and went to check out they tried to charge me $345.00 shipping on $330.00 of product. If this isn't criminal I don't know what is. They sell on Amazon and an item, one of the ones I had in my cart, they have on their website for $45.00 they sell on Amazon for $80.00, this is how they cover the Prime so called free shipping since they sell and fulfill their own products. Seems like they have a decent product but they are driving people to their competition, even if their competition is China made they are 1/4 the cost. Good products which are difficult to purchase and rude people does not foster someone wanting to do business with them. Sadly I get the impression that they simply don't care.

They did an awesome job snaking out and re-piping our sump pump…read more Overflow pipe on the side of our home. Quick, efficient, knowledgeable, and very professional. Would definitely use them again!

Very impressed w the efficiency and professionalism of the company and especially Michael B the…read moreawesome gentleman they sent out to fix our issue. We've had issues in the past finding plumbers w experience w older homes. Michael had a group of pros at his disposal to inquire and get to the heart of the issue. Would highly recommend to any of my neighbors in Grosse Pointe!

Great service and excellent customer service. Would highly recommend them. The quality of their…read moreservice was outstanding

We had a backup. Main line to the city hook up. I call Delta. Nice enough on the phone. Available…read morefor same day service . I ask how they charge. I'm thinking hourly? Service call? Flat fee for snaking up to 100'? The dude tells me they charge "by the job" Huh? That's not happening. You're not coming to my house, doing a job and making up the price after. I called 3 others. Quotes between $199 and $300. Hired Main Drain in Berkley. $200 for the snake. $100 for a camera. Exactly what they quoted on the initial call. They came , did their job, fixed the problem and left the place clean.