The pivotal point of attending a three-day seminar with Dianne Durkin as part of my MBA studies at Plymouth State University, was realizing I was not what I perceived myself to be as a supervisor. I took the class because I needed to learn how to deal with two employees who were having performance issues - the seminar provided me with concrete, results-driven management style directions and made me realize that my management was as much a problem as my staff.
"The class ended on Sunday - and by Tuesday I had the HR escort those two employees out of the building. The change has been tremendous in this 271-bed hospital which provides both in and out-patient services -- it is paradise here now. The internal change within me as a supervisor has changed everything around me. The staff takes me more seriously because I have established authority. I am respected - and employees respect each other. This has transformed the workplace to a 100 percent positive workplace - free of any negative behaviors. read more