Lana was great. She was available to sit within a week of my business trip, was very responsive and…read morecommunicative, and followed all the special feeding instructions needed to take care of my cat. A+

I can't believe how fortunate I was to have found Lana's Kitty Care services. Even though she…read moreprimarily cares for felines, she agreed to care for my 109 lbs German Shepherd baby. She's been amazing with him. Lana D. is dependable, responsible, kind and affectionate with him. She's also helped me out a couple of times by boarding my Shepherd with short notice. She was amazing with him. He never had so much fun and attention. I was afraid he wouldn't want to come back home. What a relief to find someone that is so loving with my precious baby. I'm very confident leaving him with Lana for any period of time. She sent photos and text messages during my time away. Lana is very competent and caring. I think I'll get a cat!

It's taken me way too long to write this!…read more Stephanie is great!! I hired her after reading the great reviews here. She is professional and takes really great care of our fur babies. While I was away, she sent me photos and videos of my kitty who seemed happy and relaxed! Also - as a sweet surprise, I received an adorable personalized Christmas card with a photo of my Marley on it! Super thoughtful. I highly recommend Stephanie for any of your pet sitting needs.

I don't know what rating to give because after filling out all the forms and setting up an…read moreappointment we were ghosted. To be fair, Stephanie did let us know she would have to reschedule due to illness but it's been over a month. I honestly hope she is ok but I've reached out a couple of times to no avail. It may not be her fault at all but based on the radio silence I cannot recommend. Now I'm in a serious jam with no ready alternatives. Too bad.

I reached out to Laura after our two bonded cats (6+ years) became aggressive towards each other…read moreafter seeing a cat outside our window. I was distraught and frustrated and not entirely sure that "Dr. Google" was providing me with good advice. That's when I did a search and found Laura. From the beginning, Laura was patient and kind. More importantly, she provided me with resources that I had not located on my own. She was responsive to my emails and communications, too, and I felt supported. The good news is that my cats are back to being "friends" again. The bad news for those of you reading this who are going through "displaced aggression" is that it takes time to get to this happy ending. But don't take my word for it - reach out to Laura and get your own advice. It's well worth it!

Our kitty Gemma stayed with Laura for 12 days while we were traveling. Laura did an amazing job…read more We were extremely satisfied. Gemma had a large room with a nice size screened window (secure) that she could look out of and that made her happy. We are definitely planning on using Laura's cat sitting services whenever we need a cat sitter.

Jessy has been a great resource for our puppy, Olive! Her board‑and‑train is just what we needed…read more Jessy gave us updates with photos daily. When Olive came home, she was calmer and more focused. We will continue to build off her recommendations and guide that was provided to us at the end of the stay. Totally recommend!

We have used Jessy for years. She walks our Joffrey 2 times a week sometimes more. Jessy is very…read morereliable this gives me peace of mind knowing our dog won't be left without a walk. Jessy is very trustworthy and very easy to work with. We couldn't be happier with the service she provides for our family. I highly recommend her for your dog

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

Everything goes well here. This is my Golden Retriever Remington's favorite place to play! Safe,…read moreclean, and we love everyone. I have recommended them to 3 neighbors who love it also!

I'm posting this now after reflecting on my dog's daycare history over the years, as this was the…read moreonly facility where we had a negative experience. Several years ago, I brought my dog here for daycare. During one drop-off, as I was about to drive off, he was able to bolt out of the facility and ran across the parking lot (in the dark!). Thankfully, a passerby caught him quickly and he was not injured, but this raised serious concerns about supervision and containment during handoff. After that incident, I continued bringing him back to use up pre-paid passes. From that point on, he always refused to leave the car-which made me concerned. Staff later told me he had developed a humping habit and said that if it continued, he would not be able to return. This was difficult to reconcile with what we experienced elsewhere. After we finished our passes, we used another daycare in Beaverton, where he had no issues. Since then, we've moved states a few times and gone to multiple other daycares in different locations, and he has consistently done well without any behavioral concerns. I understand that staff and policies can change over time, so this may not reflect the current operation. However, I think it's important to share past experiences related to safety and how dogs are handled following a stressful incident.

My sweet four-legged fur-kid is a little anxiously neurotic. But---she is also sweet, goofy, and…read morelovable! Dara was awesome about meeting at our house beforehand to build a relationship with our really anxious dog before my husband & I left for our trip. Dara's patience and understanding is great and I love the way she interacts with my dog. She is incredibly thoughtful and always sends us updates on our a little lady while we are out of town. It took a lot for me to trust someone to watch our little quirky fur-kid, but Dara has definitely earned my trust!

From the owner: Your Pup’s New Best Friend!…read more I'm the human who shows up with treats, belly rubs, and a zest for walks! Whether your dog is a zoomie champion, or maybe a sniff-every-tree explorer, or perhaps a slow-and-steady stroller, I’ll make sure their walk is the best part of their day. Perhaps your pup just needs a mid-day check-in and playtime indoors. We can do that! We have snuggles galore waiting to be shared with every pup we meet! Think of me as their pup playtime buddy (and your peace of mind). At D's Personalized Pet Care we put your animal first! With over 15 years of experience training, caring & volunteering for a variety of animal businesses and non- profits we love & care for your pup while you are away.

Dependable, caring, and trustworthy. Judy loves animals and when we get home from a trip we always…read moreknow Pinot was well cared for while we were away. We receive text message updates and pictures of a happy kitty. Our kitty obviously misses us when we are away, but we know Judy will be there everyday and play with her.

Judy has been watching our two senior cats for years and I would highly recommend her services…read more It's comforting to know they are in good hands, and I appreciate that she's a licensed and insured pet sitter! Judy works with my grumpy old cat and finds ways to ensure she'll take her medicine which I greatly appreciate. She'll also take out trash, water plants, or help with other small tasks as needed. She also sends daily updates which provides me assurance and relief that everything is ok back home. My cats are my kids! Judy also doesn't charge extra for key pick up which is an added bonus.

We couldn't be happier with the care they've given Marley and Charlie on their walks. We have two…read morestrong, excited dogs that definitely aren't the easiest to walk, and they've been so patient, reliable, and willing to work with them. It gives us so much peace of mind knowing our pups are getting great care while we're busy at work. They are also super communicative and we love the photos and updates we get after the walks. We highly recommend them to anyone looking for a trustworthy dog walker!

We hired Petsitter Portland for an overnight sitter while we were out of town for the weekend. The…read morefirst night, our sitter was a no-show. I only found out the next morning when I reviewed our front door camera footage and realized our dog had been alone since 7pm the night before. I had to leave a note in the app before anyone reached out to us. When the owner finally called to apologize, I asked why we weren't contacted as soon as the issue came up. His response was, "we're not open during those hours." I'm still not sure what that means for a pet care company. If you're taking responsibility for someone's pet overnight, there is no "closed." To his credit, the owner stepped in personally to cover the rest of the wknd, but by that point the damage was done. Our dog had been alone for over 12 hours. I don't even want to think about what would have happened if we didn't have exterior cameras or happen to check them that morning. We got lucky, and we shouldn't have had to be. The whole situation was incredibly stressful and affected our entire trip. The owner comped the one night, but charged full price for the rest of the wknd. Honestly, given everything that happened, I would have expected the whole stay to be taken care of. If you need a sitter you can count on, especially for overnight stays, I'd look elsewhere. Peace of mind is the whole point, and we didn't have it.