I cannot begin to express how wonderful and accommodating this location is!…read more My husband has been up here for 4 weeks on business. We came up here to join him when we were evacuated for the hurricane with our 4 kids, 2 dogs and 2 cats. The hotel has a no pet policy, but they made an exception due to the evacuations. The housekeeping has gone the extra mile to double check to see which of our rooms ( we have adjoining rooms) the animals are in so the pets don't escape and they can still clean. They even leave extra towels for us :) The housekeeping has maintained the facility so well while it is filled with linemen and evacuees. Everything has been so clean! The breakfast area has stayed stocked and they have rotated the hot breakfast selections so we've had plenty of options and haven't gotten bored. My kids especially love the cheese omelets, crispy bacon, pancake station and of course, the Cinnabon station! The front desk has been super helpful and has gone the extra mile to make sure we had everything we've needed. This location has far exceeded my expectations and has been a wonderful refuge for our family during the storm!

In February 2024, I spent 3 nights at this hotel. After the 1st night, I noticed a red very itchy…read morespot on my leg. I was busy and thought nothing of it. By the time I checked out, I had several red marks spread to other parts of my body and I was itching. 48 hours after I checked out, I contacted the hotel as I was experiencing intense itching with red marks still all over my body, and they informed me that my room had bed bugs. I asked for even a partial refund, which they refused to give me. All they offered to do was to reimburse me for an "ointment" prescribed by my doctor for the severe itching. I contacted the manager to discuss the cost to exterminate my home, but I did not hear back from anyone. This was a terrible experience followed by very poor customer service. Unfortunately, I gave this hotel a good review before I found out I spent 3 days and nights with bed bugs.

I had mixed feelings about this place, but it was more good than bad…read more The worst thing was the fire alarm. It literally went off while I was in the bath tub, then it would not stop. Apparently this is a known, rare issue and it happens during steamy showers and such. Since they couldn't stop it they moved my room. Another unfortunate thing is their business computer for guests has an outdated browser and it wouldn't let me login to Dropbox.com. That was the only thing I needed to do too. The people working at this hotel are nice and friendly. The laundry room is top notch. The hotel and rooms were very clean, tidy, roomy and cozy.

As a frequent Hilton traveler, this Hampton by Hilton location was disappointing. I had booked a…read moreking suite, and when I got into bed around 11:30 p.m., I discovered the bed was broken. I ended up sleeping--or trying to sleep--in a "V" shape for the night. The front desk did move me to another room the following morning, which I appreciated, but they were unable to keep me in the same room category. I was traveling with a colleague who is a Silver member (I am Diamond). At check-in, the front desk attendant stated that complimentary waters were only available for Gold and higher members. This was awkward and inconsistent with my experience at virtually every other Hilton property, where Silver members are also offered water. Overall, this property has some opportunities for improvement, particularly in room maintenance and consistency with Hilton Honors benefits.

Stayed for our annual Christmas tree purchase. The desk staff were very friendly. The room was…read moreclean. The bed is like a rock. My back sure feels it this morning. No coffee in the room. Why put a coffee maker in the room but no coffee itself? Overall, not a bad stay.

The room we were given had a strange musty smell- like it had at one time been a smoking room and…read moresome tobacco smoke odor lingered. Later we noticed evidence of past flooding on the lower rooms of the property in general. As other reviewer mentioned, a coffee maker was found in the room but no coffee or supplies are provided. We didn't feel it was that horrible though as there is an excellent coffee shop right next door and also a Big Lots store just steps away where you can find most anything that you need. The window curtain/shade in our room was torn and tattered. We had to climb on the table in the room to re-secure it to the rod so it could be partially closed. It was impossible to fully close the curtain for privacy (see photo). We ended up using a part of a newspaper to block the hole in the curtain. The desk and chair in the room was comfortable and easy to adjust. Entertainment consisted of a relatively new HD TV and a clock radio with no display dim control. None of the AC outlets in the room were easy to access and there were no USB power outlets like found in most inns that were either built or remodeled since 2010. I can't think of another inn or hotel that we have stayed in that is this lacking in access to power for device chargers, etc. The room doors are exposed to the parking lot and are hardly soundproofed so it seems like you are camping out instead of staying at a hotel. Actually it was worse than camping out because generally when camping you don't hear roaring motors, slamming doors and people screaming at each other from the top floor to the parking lot until the wee hours of the morning. We were not impressed by the "complementary" breakfast items and ordered at the nearby McDonalds instead.

We have stayed at several Red Roof Inns because they allow dogs. This is the cleanest nicest one…read moreyet. There is two grassy areas for the dogs and a decent breakfast for you.

This motel is one of the nicest red roof inns we've been to…read more Very clean. Staff was amazing. They were so helpful to us. TV is awesome has Roku so we had spectrum news and netflix. I highly recommend and we'll be back. Thank you wilkesboro for a great vacation.

This is a rustic area where you can escape from the hustle and bustle of work life. It is nothing…read morefancy so if you want glamorous accommodation this place is not for you. We have stayed here several times and visited the local wineries and surrounding restaurants and shops. Highly recommend the Mexican Cantina next to Grandfather Winery.

We have been coming to Swiss Mountain Village since the 1980's. This year, we had some technical…read moreissues in our cabin and Vivian was incredibly helpful. She came to help as soon as we called. She was very friendly and knowledgeable. She made our annual stay even more enjoyable. Thank you, Vivian!

Horrible! My husband and I stayed there one time. I think it's one of those places that rent by the…read morehour. Never again will I stay at this awful place.

Amazing time. Best of both worlds everyone felt like family. The staff too care of everything all…read moreI had to do was ride in and relax. Ahhhhhh

Filthy place and incredibly rude. I will never return to this place, it's nothing like it was.read more