service the service sufficed, with some highlights being a self-checkout attendant opening a second group of monitors when the first four got busy, and the self-checkout attendants interacting with customers by offering polite greetings and salutations. that said, i'd prefer an option of at least one open cashier lane, to promote the option of asking a question, such as about return policy. selection the store offers a variety of trimmer line options, including in a .095 size and .080 size, of which i'd got the latter. and although the weedeater i was borrowing, for which i'd not been able to find direction for trimmer string size, looked to be built for a smaller, .065 or so size trimmer, i've removed the line from one spindle and put it on the weedeater, a process in which i'd noticed increased ease by cutting the line in half and putting it on only one half of the weedeater spindle head. value the value was good, with the trimmer line being in a 3 pack improving the value for the particular product. nonetheless, i'm of the opinion the store can benefit from improving advertisement of its return policy, by ensuring a cashier lane is always open to facilitate customer questions or including the return policy directly on the receipt. read more

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We came in to look for a few specific items and were very disappointed, that none of it was in stock, and that we had to go to another location to find it. When you are on a time crunch, and there are no associates within the range of you to ask questions, it becomes a little disheartening(During the holiday season, it would be great not to have to press a button for help and be greeted with a smile and have questions answered when you step in the door and not have to hunt people down to get answers). read more

We sat in the appliance section for 45min ringing their bell, waiting for an attendant! We could hear the announcement on the intercom! We even went & requested service at the front desk but nobody showed up! We left & went to HOME DEPOT!! We had an attendant serving us in 2 minutes! We had our appliance paid & delivery scheduled in 5 minutes! LOWES lost a Large CASH SALE because they couldn't bother to serve a customer! Do better Lowe's!!! read more

if I could give minus stars I would. The customer service rep was one of the rudest people I have ever encountered. I have always had good experiences with Lowe's but the one on Yale ave. is a joke. I had to go to corporate to get the problem solved and they said it should have never happened. I will never go back to that store again read more

Title: Beware Lowe's Customer Service - My $450 Mistake I recently purchased a 300 lb sink and vanity from Lowe's online. When it was delivered to the basement of my high-rise condo, my plumbers and I opened the box to install it and found it was broken in half. I called Lowe's immediately, expecting them to make it right. Instead, I was told that to exchange or return it, I would need to bring the 300 lb broken vanity back to the nearest Lowe's myself. I explained that I am an older single woman, my car isn't large enough, and the item was delivered damaged through no fault of mine. Their response: "That's not our problem." Because the plumbers were already there with a truck, I panicked and asked them to return it for me. This cost me $450 between their service call and transportation. When I shared my story on Facebook and filed complaints with the Better Business Bureau and Attorney General's consumer protection office, Lowe's called me and offered a $150 gift card for my inconvenience. I declined because I believe this isn't about me being compensated -- it's about Lowe's fixing their policies so other customers aren't treated this way. For contrast: the very next day, Amazon delivered a new vanity to my condo, carried it into my unit, and assured me that if there was any problem at all, they would pick it up the next day and replace it. It was less expensive than Lowe's, arrived in perfect condition, and the service was exceptional. The difference in customer service is night and day. Lowe's left me stranded with a broken product and an unfair bill; Amazon gave me peace of mind. I am sharing my story to warn others: if you buy something large and heavy from Lowe's, know that if it arrives damaged, you may be left paying the price -- literally. read more

I always enjoy shopping at Lowes, but today was at the Tulsa Midtown store. was going buy a new lawnmower and a few other things. No employee was found around this area. many employees just standing around other parts of the store. Asked 3 for assistance and all said that's not my department but I'll get someone for you. Waited 30 minutes before leaving with no assistance at all. I'll buy elsewhere. read more

I've always loved Lowes. BUT....my latest experience has caused me to write my FIRST yelp review to possible warn others. I placed a order to be delievered 10 days ago and Lowes of Tulsa Midtown. It was scheduled origionally for the next day and then rescheduled 4 times. I talked to the managers on Fri and was 'guaranteed' delivery today Monday (10 days later) and once again...no show. They told me they only have one driver and he was sick for 10 days?????? They lost me trust.....and business! read more

Looking for a Husband = come here haha I mean help building stuff, lots of men walking around that will offer to help find what you need and their not even workers haha. Love these stores can look all day at lights and bathroom fixtures and kitchen cabinets. Large selection from pricing low to high end. Workers are around for help and they will help load heavy items as well. They helped me find the wood I needed and had good advice for my build I'm doing. Didn't make me feel intimidated by being a woman, as some places can be. Lots of spring plants coming!!! Run!!!!!!!!!!! read more

Ordered a delivery for same day delivery yesterday- of course it didn't come- had no info given so I called in- woman said there's no info and she has no idea if it will be delivered today or not. I canceled the order. Will use Home Depot instead. Ridiculous. read more

To Whom It May Concern, This letter is submitted anonymously on behalf of concerned current and former employees at Lowe's Store #1580. It serves as a public call for accountability and reform in response to persistent and deeply troubling conditions within this workplace. Employees have endured a toxic and unsafe environment where basic standards of safety, professionalism, and respect are routinely ignored. The most serious concerns include: * Chronic understaffing: Employees are routinely expected to cover entire departments alone, including high-demand areas like Lumber and Lawn & Garden. This creates overwhelming workloads and leaves both staff and customers at risk. * Hazardous conditions: Internal temperatures have reached dangerous levels due to malfunctioning infrastructure, with reports of customers and employees showing signs of heat exhaustion. Store-level management has been denied control over air conditioning, allegedly due to corporate restrictions. * Workplace discrimination: Female managers are consistently undermined and subjected to inappropriate behavior. Leadership has failed to uphold a respectful and inclusive environment, allowing gender-based hostility to go unchecked. * Failure to protect employees: A female assistant store manager was physically assaulted by a co-worker. Despite clear video evidence, the aggressor remains employed. In a disturbing reversal, the victim was placed on leave and subjected to investigation, raising concerns of favoritism and retaliation. * Unethical conduct and favoritism: Multiple employees report that select individuals, believed to be personally connected to store leadership, are shielded from consequences for serious violations--including misuse of power equipment, inappropriate sexual conduct on store premises, and repeated insubordination. * Lack of corporate response: Repeated complaints to HR and leadership have been met with silence or deflection. The company's apparent hostility toward unionization efforts further underscores its unwillingness to embrace meaningful accountability. We are calling on Lowe's corporate leadership to take immediate, visible corrective action, beginning with a transparent review of the treatment of the assaulted assistant manager and a comprehensive response to the broader pattern of misconduct and unsafe conditions. If no steps are taken, this letter will be shared widely with the public, legal counsel will be engaged, and a broader effort will be launched to expose the systemic failures within Lowe's corporate and local leadership. We ask Lowe's to demonstrate the values it claims to represent--not only to its customers but to the people who keep its stores running every day. Sincerely, Concerned Employees of Lowe's Store #1580 Name withheld for protection against retaliation read more

The Lowe's at 15th and Yale in Tulsa is Absolutely, positively, the single worst Lowe's in the country. Went in to get five 1x4's cut for bed slats. Had someone called three times to come help with the custom cutting. Finally asked for a manager and the wood was finally cut at exactly an hour waiting in the store. The manager, Emerson, was about as flat affect as you can ever imagine anyone being. It was clear that he was not board-certified in cutting.. service just doesn't get much worse than this. read more

The Lowes at 71st is very clean and well organized. There are people around who are happy to assist. (The one on 21st and Yale on the other hand is very dirty, boxes blocking aisles, the air is so dirty I had allergy problems and some asthma, and there is no one around to help you.) read more

Need more staff! I've had to help workers do there job multiple times, not because they couldn't but because there's insufficient staff. Decent amount of stuff here though. read more

hello! I am still waiting for my refund at the Lowe's on 71st street we had a flooring install done it was a mess, from them coming out to do the measurements to who they got to do the job. No one took care of it that was our first install project in our new home and now they have made it a nightmare I have called in contacted them for my refund to be put back on my Lowe's credit card it don't make any sense. I'm going to continue to leave a post until they take care of it . Terrible customer service and the managers are included. Everyine was telling me and my husband they would call us back or take care of it. They did nothing read more

I have been to 5 Lowe's today trying to get all the PVC piping I need for a project. Overall- I like Lowe's- with at least as a much as enthusiasm a non-handy woman can muster up. Of the 5 Lowe's I have visited this was the most challenging to scurry up someone with a ladder to get a box down for me. The best Lowe's was the one by the mall. read more

Lowe's Home Improvement - Pella - Hardware Stores Near Me - Tulsa, Oklahoma

Terrible experience from the manager to customer service. They make it extremely difficult to purchase a door (after they measure it has to be bought in person??) and the manager was so rude and unhelpful. He clearly doesn't understand the etiquette of saying a simple "hello,0 the humanness of saying "I apologize you've been standing here waiting for assistance for 45 minutes" and how to do simple service recovery. Acknowledgment and awareness goes a long way. Off to Home Depot. read more

Worse customer service. Came to get a refrigerator was told one price, rented me a insulated and came back just to find out they would not honor that. What a new low. No honor. How can a company this big fail so much?! read more

I need my head examined to use Lowe's again for an installation. I wanted a LoBoy hot water heater on a stand. I talked to the plumbing guy about the LoBoy, that they had the 9year warranty in stock, not the 12 year. After repeated calls to get the estimate, I finally got it and agreed to the work. Then I was contacted to see if I went by another name, they had two orders with my phone number. I went back to the store to stop the work order and get a refund after all the calls and differing Information from 3 people, I them I didn't trust them to do what I wanted, that on inspecting the bill, there wasn't a stand listed. The Lowe's rep said the stand was like nails, they didn't charge for individual items. He gave me a 20% discount for all the problems I had encountered. AirCo showed up with a standard hot water heater and no stand. I was sick of fighting, so I told them to install it. I will never use their installation services again. After this episode, I am pretty disgusted with many employees talking to each other and ignoring me. The paint department has a button to push for help. I stood there 5 minutes watching 2 employees talk personal business. I used the button and they asked if I needed help. 1 of the employees had looked at me the whole time, while talking to the other employee. In my opinion, employees should suspend personal conversations when a customer approaches them. read more

Lowe's in Tulsa & FS is HORRIBLE! I've never seen anything like. You can't get anyone on the phone. Getting help in the store is a no go.....it goes on and on. Horrible management, horrible customer service. Waiting on a cabinet to get in. No one knows anything and they aren't about to put them selves out and track it. Says it's arrived but isn't in the warehouse. This has been going on since November! I can't imagine they will keep their doors open if they are doing this to other consumers/builders. Take your business to someone who cares!! read more

not good at all I waited in curbside pick up for over 45 for 2 two pieces of plywood. I asked if I could get them my self and they said no I had to wait for them like wth just mark it as pick u. will definitely be or from home depot next time read more

IF your call is answered, NO one will pick-up once you're transferred to whatever department. No one knows what they're doing. Had to actually drive to the store just to talk to a "manager" about a botched appliance delivery that they have yet to figure out. It's been 6 weeks. Might have to drive back again, just to actually be able to speak to someone. The phone will ring for several minutes, until you hear someone pickup and slam the phone back down to hang up. I used to hate Home Depot, but at least they know what they're doing. At least they answer the phone. read more

Their adds talk about dad repairing things but when you go there they only want to deal with contractors. Can't get any help and they don't care. Very disappointing. read more

My wife and I went in looking for a tissue holder stone. We asked three employees: either they did not know it would not try to find out, Were too busy having personal conversations or would give us complicated directions instead of just walking us to the aisle. This was Undoubtedly the worst experience I've had in a Lowe's Home Improvement. Btw I am disabled vet and ONLY shop here because this is the store closest to my home. I will be going to Home Depot which is further away, but has much better service! read more

I stood at the paint desk for ten minutes before this dude acknowledged me with a passing "I'll be with you in just a second." I wish this place wasn't closest to my house because I'll for sure be driving out of my way to avoid it now. It probably takes just as long to drive somewhere else as it does to stand at the paint counter. read more

I wanted to paint my front door blue. Did I end up purchasing a groupon for a paint job in my spare bedroom after failing? Well, ya. But I wanted to paint my door blue, and do it myself. The paint section staff is kind, patient and helpful. I walked in with a color in mind and they spent the 1:1 time with me on a busy Saturday afternoon explaining to me the process and what I needed to execute product blue door. There is a rainbow of every shade of color to find your perfect hue and in various brands, too. I didn't spend much time in other parts of the store but I obviously recommend the paint department! read more

Last week I wrote a review after a disappointing visit to get some new indoor plants at Home Depot. This weekend, I thought I would try my luck at Lowe's. Wow. If you are looking for indoor plants and great customer service, this home improvement store needs to be your first stop. I got help in finding the exact plant I wanted, and the woman at the cash register offered some advice for keeping them alive (so I will hopefully have less replacement trips to make). read more

They completely botched my lawn mower service order AND charged me for it. It started with the curt and cold Customer Service representative who insisted on putting my order under my ex-husband's name and number despite him not having any connection to this mower. I was informed the service company to which Lowe's outsources its equipment repairs would pick up my mower on Monday, call me with an estimate and return the mower the following Monday. Weeks passed with no contact. I called the CS representative to check in. She tries to contact the service company several times to no avail. After several phone calls with her, she gives me their direct line. They never pick up for me either. I then try multiple times to reach the Service manager at Lowe's. I'm transferred, hung up on, disconnected over and over. I leave message after message with him. Over a month later I find out my mower is at Lowe's....NOT because they called me, but because I called them. They had, in fact, called MY EX-HUSBAND even though I'd given MY name and number to multiple employees associated with this order multiple times! I paid $120 initially and an additional $65 upon pick up. I returned home to finally mow my lawn with MY mower (not my neighbor's, who had generously loaned me hers for the past 4 weeks) AND IT WAS NOT REPAIRED! The starter was still broken! For the past two weeks I have called customer service, Anthony and the store manager almost daily AND they fail to return my calls and resolve the issue. I will NEVER shop at Lowe's again. read more

My wife and I want to have new floors installed as well as doing a complete remodel of our master bath. On Sunday 9-24-2017 we visited the Lowes at 15th and Yale. Some friends of mine used them and their work looks great. We found a floor we liked then went to look at bathroom vanities. We ended up speaking to an associate named Rick Teague. He was extremely helpful towards us and he could see we already picked out several of the things we wanted. I explained we are getting the floor done first. So since we had a good idea about what we wanted he suggested we make an appt. with a woman named Francis. Because we needed a installation price for the new floor he explained to us that one of their contractors would accompany Francis to get final measurements for the flooring so that we could fianlize and get the ball rolling on it and she would go over different ideas with us so that once the floor is done we can get started on the bathroom. Apparently not! Francis called this evening to confirm our appt. for tomorrow except that while speaking with her she informed me the this was supposed to be an in store appt. She also informed me that she couldn't give me a final price for the flooring as she is just the "Designer" who offers suggestions of different products Lowes sells. She even said we misunderstood. What???? What happened to customer service? We already know what we want so why do we need her? To steer us towards designs that she prefers? We were looking at spending $8000.00 to $10,000.00 for these two projects but Lowes has some training issues to solve before I'll even consider using them in the future. And to prove I'm not exaggerating if anyone at this Lowes location wants to. Look up quote #94643259. Kevin Prince was the associate who gave me the quote for the flooring read more

My advice: do NOT order anything online and ship to store. If you do, budget at least an hour to pick up your online order. What is going on, Lowe's? Used to be a great store, but employees are in a terrible mood and processes are just embarrassing. Come on managers - step it up! Don't let your employees text on the job and ignore customers. read more

The store layout is easy to navigate, clean, and has clear signage. And most of all, the reps out on the floor are friendly and very helpful! I was looking for a particular Christmas tree, but could not locate the brand. Barron, at the Day St./Moreno Valley store, helped me look and then we realized it was only available online. The store stocked a different brand, same size and similar style, but a little bit out of my price point. Darn! I had a bit of a drive and was kind of disappointed that I would be going home empty handed, but I resigned to go home and order the tree. I didn't go home empty handed! Barron was awesome and offered to match the online price for the similar tree! This was such a huge help! Thank you, Barron and thank you Lowes! read more

We needed paint to match the color that had been in the house since the year 2000. The color on the sample ( from another store) had been discontinued but we decided to take a chance at the Lowes at 15th and Yale. Al was the person helping us in the paint department and he was excellent in asking all the right questions and making small alterations. We took the paint home and tried it on the paint we were trying to touch up. It was a WOW! A perfect match! So you can see where we buy our paint! read more

I think I like Lowe's better than......you know who.....I believe their products are better quality, have better selections, and from my experience, the help is more knowledgeable. Having said that, am I going to boycott the other? No! Especially when it's less than a mile from my house. read more

Best Lowe's experience ever!!! Shermita L in flooring took incredible care of us. To say she went above and beyond is an understatement! Wow! Just wow! This is now my new favorite Lowe's! read more

The customer service at this location is terrible. I've been in there a few times to purchase items for the home. Each time there has been an issue with using my credit card. They are using a verifone device that for some reason never reads my card. I use this card at all other stores with no issue. Today I waited for ten minutes at the self checkout it have someone come manually enter my card. No one showed so off to a store I know can use my card and give good service! read more

The staff is extremely knowledgeable and helpful even if they don't work in a department they help you or find a coworker who can. Everyone is willing to spend extra time with you telling you how to complete your project and is excited to help you with anything from building a porch to painting or simple task like setting up a garden or lighting. I found that store manager and assistant managers are always there and much like the employees are very helpful. It really seems like everyone at this store really lives help you get your home repaired or teach you how to make it better for you. read more

A great store for home rennovation. Come here for supplies, hardware, tools, etc if you know what you need and know where it is. Stay away from big ticket items that require assistance from staff. I came here to buy a garden tiller not long ago and there was nothing in stock- where the mobile app said there would be 5 in stock. And no one was around to help. Guess I'll just take my $500 somewhere else. But points to that old fellow, Chuck that works there. That is the one person in the store that can tell you just about anything you need to know and go out of his way to help you find it. Too bad he wasn't there when I needed a tiller. read more

Helpful staff. A little tired of Checking their website to make sure they have a product in stock and arriving at the store to find they don't. read more

I had a plumber come to the house and said I needed a new toilet because it stopped flushing all together it wasn't even clogged.Bought a toilet from lowes in October . Didn't last a year and the toilet was jacked up. Was told by the customer service to call the company of the toilet and see if they can send me a toilet .Ig I'm suppose to poop in a bucket. The toilet had a 5 year warranty and I was also told they no longer sell that toilet in store and that even if I was to buy it online they would charge me 65$ to ship it.. All this was from the customer service number then I decided to just call the store and was transferred to some rude smart ass I don't remember his name he was acting dumb if I tell u I want my toilet replaced that's not hard to understand. He said I should come in and see if we could work something out after acting all confused and nonchalant and dull otp. I won't be back nor will I waste my time on a maybe. Now I have to go get a new toilet from Home Depot. read more

Lowes was my preferred store to shop for construction/ home improvements! A couple of weeks ago, the lock to my front door froze. I had purchased the Kwickset lock about 6 months earlier from Lowes. Kwickset has a lifetime warrany on their locks. I attempted to return the lock to Lowes at 15th Street and Yale. I was told that I would have to get with Kwickset and have them issue me a new one. I asked for a manager and the associate called for a manager. However, you could tell from the associates facial expressions that the manager really didn't want to handle it and he was told to look for another manager. His last sentence on the phone was "oh ok I think I see her." That manager came to over and asked what she could do for me. I explained the issue with the lock and she cut me short in mid sentence and said you will have to deal with Kwickset but we are calling them for you. I explained at other retailers, they would swap it out and again I was cut short--- "we are calling them for you or you can call them yourself." They called Kwickset and then they put me on the phone with them. After talking with Kwickset at Lowes, Kwickset said they would replace it but they needed to send it to me, that would take 5 business days----THIS IS MY FRONT DOOR WE ARE TALKING ABOUT, not locking my front door a week doesn't sit well with me. I left Lowes and went to Home Depot on 71st. I asked to talk to a manager there. I explained to him that I had purchased this Kwickset lock at Lowes and it froze up. I tried to return it, and they would not swap it out. If I buy a lock from you and have this issue will you swap it out. He asked me if I had the lock with me and I stated that it was in my car. He told me to bring it to him and he would swap it out because Home Depot carries Kwickset and yes it has a lifetime warranty but more importantly, its the right thing to do. I contacted Chris Waller, the District Manager for the Tulsa Area, at Lowes in Broken Arrow a day or 2 later. He said he was disappointed with how the situation was handled but "since I was already taken care of by Home Depot, there really wasn't much he could do for me." He didn't try to offer me a gift card or any incentive to want to shop at Lowes as every other good retail establishment would. I know because I was a Manager at a large warehouse club for many years and that's how we lessened the sting of a bad experience. It gives the customer a reason to give your establishment another chance to have a positive experience. I have shopped at Lowes for a long time and have/had a Lowes credit card but after my conversation with Mr. Waller, I cut up! Really, Lowes.....where do you think I am going to shop from here on, the place that says they have great customer service or the place that actually provides GREAT customer service and proves it by walking the walk!. read more

Don't ever pick Lowe's to install anything you buy. I bought a new bathroom vanity and sink because the old cabinet is falling apart and the old pipes are corroded and broken. I decided to let them install it thinking it would be less hassle, especially since I know nothing about plumbing. Bad mistake! They want you to buy all the parts upfront, when you have no idea what you even need, and then it's wait for a plumber to call to come out and measure, wait for the plumber to tell Lowe's what you need, wait for Lowe's to work up a quote, (they already told me a price!), wait for Lowe's to contact the plumber, wait for the plumber to call to set an appointment...I could have called a plumber myself and had it done 3 times faster and with 3 times less hassle! Heck, I probably could have fumbled my way through it and done it faster than them, even with the 5 trips I would have to make back and forth for parts. read more