Extremely Disappointed! Poor Communication & Customer Service I ordered a large quantity of interior doors for a commercial building through Lowe's on July 22, 2026. At the time of purchase, I was given a scheduled delivery date of August 22, 2026, with a delivery window of 8:00 AM-8:00 PM. On August 19 at 9:11 AM, I received a text from Lowe's confirming the scheduled delivery. Based on that confirmation, I made arrangements and had a crew on-site specifically to receive and handle this order. August 22 came and went NO CALL and NO SHOW. What makes this situation even more frustrating is the complete lack of communication afterward. I have now called more than six times trying to get an explanation as to what happened, why the delivery was missed, and when I can expect the doors I paid for. It is now August 24, and despite repeated attempts to speak with management at the Starkville Lowe's location, I have yet to receive a return call. For a commercial project, scheduling matters. I arranged labor and planned work around a delivery date that Lowe's confirmed in writing. A missed delivery is frustrating enough, but failing to notify the customer and then refusing to return repeated calls is unacceptable. I am simply asking for accountability, communication, and a clear resolution. At minimum, management should contact me, explain what happened, provide a firm delivery date, and address the inconvenience and additional costs caused by having a crew waiting on a delivery that never arrived. This experience has been extremely disappointing and is not the level of service I expected from Lowe's. I read more

After spending over 30 minutes w/the new obnoxious AI phone tree (which when asking for a specialist in flooring, it began listing *all* available vinyl flooring), when I did get a person, they then put me on hold twice, the second time keeping me waiting for another 10 minutes. When asking for something quite simple -- that some flooring might be shipped from the Jackson store, the "team leader" on this stuff proceeded to explain in ridiculous detail what makes that hard on their end. When one has expressed frustration at having one's time wasted, it would behoove sales associates to answer with concise, direct answers. Very bad experience. read more

The absolut worst place to purchase anything! 2nd major appliance ordered and the 2nd time delivery was delayed by almost a week or more. If you can't walk out the store with it, don't buy it! read more

I finally got a call from the manager, he surprised me. He was cool about the situation and the turkeys he had working in customer service. Who were a joke. But he handled his business, refunded me 4 the dents. Which I accepted and apologized 4 his crew. That's all I wanted as a customer, 2 b not ignored. He bandage the situation. Thank You. read more

Lowe's Home Improvement - Electric Range Lowe's Starkville #2519 delivered . Stick with Home Depot! - Nurseries & Gardening Near Me - Starkville, Mississippi

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Went here because I've been doing some home renovations and employees have been super helpful with any questions I've had (And any returns I've made because I bought the wrong thing!) and never made me feel dumb for it. Every interaction was a kind one. Thank you guys! read more

Very poorly managed. The only registers open right now are self service and there is a massive line at the customer service desk, but there seem to be plenty of employees milling about. This has been a pattern in the past year. read more

The customer service in paint department is horrible!! I asked the man for help and he tells me where to go when I went to him again for further assistance he had attitude and stated I said where the item was located!! If you don't want to work then quit your job is to help the customers!!!! read more

The worst Lowes I have ever been in. Every isle you went down was cluttered. This picture at the front of the store says it all. Starkville Lowes you need a makeover or new management. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Starkville, Mississippi

I was worried when I saw the reviews, but I couldn't pick up the appliances myself so I went ahead and placed my order. When I called to check on the order prior to it's arrival, customer service was very respectful and friendly. I got a call before my order was delivered, and it was delivered the same day and time I was promised, the 2 delivery guys were friendly, and they set up my new range for me. I am very satisfied so far, and will order from Lowe's delivery again, and trust that the guys from Starkville Lowe's will get it here safely. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Starkville, Mississippi

I have called the garden center 8 times and no one answers the phone. I called customer service and they hung up on me. I called back and they connected me to the garden center even after I told them that no one would answer the phones and guess what happened? No one answered the phone again. So can you tell me, Lowe's Store Manager, why do you have a complicated phone directory if none of you will answer the phone?! Such inconsiderate stores do not deserve my business. I'll go to Tractor Supply and I suggest everyone else does too. read more

My family and I tried to buy a refrigerator today, and we were offered the Lowe's credit card for the extra 10% off. When we got up to the register none of the employees knew how to give us the 10% we were promised after signing up for the credit card and we left the store without the refrigerator. The employees were unhelpful and arrogant and it was a major disappointment. read more

Terrible customer service! First the delivery of our washer dryer was pushed back 5 days for some reason. They call to say delivery will be the next day. On a hunch, my wife calls that morning. Turns out not only will delivery not be today, but the machines aren't even in the US yet. They would be in Geogia maybe by the end of the week. I was dumb enough to buy another (more expensive) model because we needed it. This is not to mention the rude appliance lady at the store. All around an awful experience. read more

Driving between JC Penneys tonight headed West, when this older lady on the Lowes Forklift gives me a gestures facially like I am doing something wrong, and I braked and asked whats her problem and she asnwers back, WE ALL HAVE TO BE CAREFUL, huh? I asked for her name with no response, so I circled back to the store, had a manager named Steve come out and do really nothing but to take my name down to the GM , Matt. Starkville and MIssissippi wonders alway why the State of Mississippi is so low paying and #50 just about everything across the board nationally, it is this kind of attitdue this forklift driver has and much more. I am going to let, Matt, the GM have it as he should have trained this Lady how to drive a forklift, no lights on this late at night and then chatting with another car while she has a load of palllets on the forks. Real safety involved here and that is the fault of the store GM, Matt. Take this lady of the forks and I am calling in a complaint to OSHA about this performance. read more

We needed carpet and custom blinds installed. We made a total of 5 trips to Lowe's (1 hr away) and encountered issues and untrained employees at each visit. We were told we had to sign a contract in person for the blinds, and that we could come in Saturday anytime before 6. Upon arrival on Saturday, we were told there was no one working that could help us and come back Monday. Two different employees called the shift manager, Stephen, and both times he refused to speak to us. read more

If I could give a zero I would. This is the most miss managed store I have ever seen. It took them over a month to get a quote on a basic countertop. They kept saying it was due to their fax machine not working, but they have at least 3 in the store. Most of the workers are more concerned with gossiping and hanging out than with helping customers. Very disappointed and I will be trying to avoid at all cost from now on. read more

I sat at the garden center for 21 minutes with no one coming to assist me with the purchase of 2 swivel/ rocker chairs. I left with no one asking if they could help me. Horrible none service. I guess I'll go online and order them from somewhere else read more