Friendly employees when it comes to to people with disabilities for people Working there read more

Came in to purchase a new mailbox a few weeks back. Went into this store thinking that I knew where they were and I was wrong. I ventured about for a bit, looking at the aisle signs to try and direct myself. After a few minutes I gave up and asked someone that was working in the blinds section. And in typical fashion what I was looking for was right behind me and an aisle after I gave up. I got to looking at the displays and decided on the one I wanted. Took it to the front and paid. I didn't think much of it until I got home that day and pulled it out of my vehicle. I should have paid closer attention when I was purchasing it. The way the box was taped shut could have been a clue as to why it hadn't been purchased before I picked it up. Once I noticed the taping of the box, I investigated. Upon opening up the box I received a damaged product. Either it was damaged at the store or someone returned it as damaged and they ended up putting it back out on the floor rather than claiming it out. So that meant that I had to make a return myself on a damaged mailbox. That will be covered in another review for a different location. read more

Dear Lowe's....8 out of 10 times we have good experiences at your Somerset PA location. Today on the other hand you failed miserably. We bought three pieces of OSB last night and asked to have it cut for today. Main reason being we knew it would take awhile for someone to cut it. We go back today at 4 PM and are now leaving at 6:20PM from your store. Not because we were shopping more, but because we were neglected by the four different individuals we talked to. Over two hours??? We could have lived with even and hour. Most people would have caused a scene. Even when Customer Service was talked to....we got the comment...Oh we didn't even know you were here? Wait what? This is just piss poor. Doesn't customer service exist at all anymore? When there are so many choices of places to buy things from and you know your prices aren't the best. Doesn't loyalty matter? To survive in the business world you need to do better and have great customer service or people don't come back and they tell their friends and family and they talk about it on social media and their podcasts and radio shows and blogs...etc. Do better for the small town people. read more

can get most (but not all) of what I need here during yearly visits to Somerset area. Besides Tractor Supply, it's the only place I can go for stuff. No Home Depot or Ace for miles would give this Lowes 4 stars except for their mistakes in guiding me to apply for a Lowes credit card during 2022 visit to Somerset Last year a clerk at this store applied for a Lowes credit card for me at check-out and mis-entered some info. Lowes rejected my application. my credit worthiness is nearly perfect, so I tried again later when got home to Florida; but found my name is mud with their credit card folks. Will not try that again. So use Visa and let them pay the fee read more

My fiancee and I were in this store (Somerset, Pa.) This afternoon to buy multiple items. We each bought "discounted" paint which was Zinsser primer. I asked what the retail price was and the sales rep quoted that it was near $73.92 a gallon and we were getting an amazing deal at 20 each so we each purchased one. She was a very nice person and I dont blame her. While checking out a manager had to put his code in at the register and told us this was an amazing deal we were getting. I also dont blame him. We got home and found out the 73.92 was for four cans and we actually paid more than retail. I called and talked to Store manager Wendy who gave me a complete run around! Told me she saw 73.92 online and I told her to look again, thats for 4 cans. She was overly defensive the entire call telling me they priced it at what was close to other primers. I told her no, we instead of getting it at a clearance price we paid more than retail and were told it was 73.92 a can. She told me they dont even sell it there and I responded I just bought it there. She was huffy and said she can discount to 18 something a can then. I told her that was not acceptable because we were mis-lead, it was on "clearance", and I did not like how she was talking to me. She then yelled "fine what do you want them for" i replied 10 each and she said fine!! And promptly hung up on me. DO NOT HAVE PEOPLE AS MANAGERS THAT CANT BE NICE AND REASONABLE. She is obviously not cut out to be a store manager.I really pray this conversation was recorded. read more

The only reason it even gets one star is because of a worker that was very good to us after everything that happened. We bought a 4 piece appliance set and grill. It took us an hour and half to get checked out because there were issues with the order. We were told by staff that we would get free delivery and installation. We asked several times about the install. The workers checking us out were very nice, so we were patient. We were told that delivery was going to be that Saturday, however, when we called Friday, we were told it would be delivered on Tuesday. I had to take a day off of work now for this delivery. We got a phone call on Monday that the microwave we ordered was on back order and they have no clue when it will come in and the stove that we ordered won't be able to be delivered till Saturday. We asked if there was a different microwave that is comparable, and she said yes but we would have to pay another $50.00 because the only thing she could do was split the different. the delivery persons came to the house with ONLY the fridge and dishwasher. We were expecting our grill as well, we have not been able to cook now for a week.... When we found this out we called the local Lowes to ask why our grill was not delivered and explained that we were unhappy, and we also asked why they were not doing the install. She was so rude and confrontational that it made me very comfortable and not want to deal with Lowes again. She told us she had nothing to do with her order so she doesn't know anything but there are two different receipts and that's why its on two different trucks. This is a lie we have one receipt which is attached. I tried to explain this and she just got mean and said well the cord for the dishwasher is not even there today so they couldn't install it anyway. So, not only is all of our stuff that we have been waiting for not here but now the dishwasher cord will not be here till Saturday. Again, I asked is she could just price match the microwave for all of the troubles we are having, and she said not absolutely she can only split it so we have to pay $50.00 more..... but she would see if she had a grill at the store assembled and we could go pick it up. To continue that day. There were two delivery persons one was younger and very nice the other was older and extremely rude and in a very big hurry, apparently, we were the last delivery of the day for them. They ruined our trim around both of our doors. and ruined our front door. They bent the track on our sliding door from slamming it open and closed. Got black fingerprints all over our house. Dented and scratched our new fridge. Left the dishwasher in our kitchen in the box. Broke our kitchen cabinet after being told they were going to break it and to stop. The older delivery man slammed our fridge into the space breaking the wall.... After they left we took photos of everything and then the department head called us back. She said she did not have any assembled, but she would give us the floor model, at this point I said we are on our way up to Lowes because we are furious about this issue and the damage from the delivery and we need to talk about it. She said okay, whatever you want to do. We get to the store and wait about 25 minutes for someone to come talk to us apparently the department head told everyone we were coming and told them her story and that we didn't need help, so no one wanted to hear us. We will say we delt with a man, who was professional. He listened and told us he would work on something and had us take the floor model of the grill with a discount since it was floor model. We did not want to take a floor model because we wanted it delivered but we were at the point of we don't want to ever deal with Lowes again. When we returned home, our entire kitchen was flooded. The delivery people had broken the waterline behind the fridge when they slammed it in. It took us hours to clean up the mess and our water bill is going to be outrageous. We had to call a plumber which cost us a lot and we had no water for a full day..... Another day I have lost wages because I now have to have a plumber come and repair the line. Needless to say we will never buy appliances from Lowes again. They need to stop using third party companies and hire some persons who actually give a crap about their customers. We are not talking about pennies here we are talking about thousands of dollars that were spent and we were treated like trash. The man that we spoke to at the end was great and he is the only reason this gets a star. He should be your department head not that woman she should be fired. read more

I used the online ordering on my cellphone, and a young man came out to help me. I had ordered a few 2X12's, but made the mistake of driving my daughter's Kia Soul to the pickup. The planks ended up not fitting in my backseat. The man, Maguire, I think, suggested that we open the windows, and lay them horizontally so they stuck out. This worked, and I was so glad to be able to take my planks home! I did keep hitting stop signs on my way home, but I did do right for less! Thanks Maguire! read more

Recently I had a string of bad luck with a few ceiling fans that I had to return. The ladies at the customer service center were understanding and didn't give me any issues about the returns. Thanks. read more

I bought a few things my husband needed today and the cashier, Lisa made it difficult. Unfriendly, expressionless, and cold. Before I got to her line, I heard someone yelling at an employee, and it sounded like her voice when she talked to me. She was less than pleasant while ringing me up. I try to be forgiving and accept that people have bad days but she was so rude. Customer service is lacking. read more

Decent location with acceptable staff. The reality is the Lowe's doesn't really seem to place a premium on hiring staff with a lot of department-specific knowledge. You have to go to Home Depot for that but their nearest store is a long way away. The store was clean. You could actually find staff members to point you in the right direction. Unfortunately, the checkout process was pretty painful. read more

I went to this Lowe's to get stain for a deck. I waited for over 10 minutes with a paint sample swatch in my hand while 2 employees were too busy talking to wait on me. I'm not sure why they thought I was standing at the paint counter. So I went to Tractor Supply and bought paint, rollers and brushes. read more

My carpet was installed on 07-02-2020 and NOTHING has been done to resolve the issue to date! They are now saying that I need to pay for removal and re-installation of carpet that their installer gouged (at least a 12 inch gouged piece that was then glued down so I would not notice). The regional manager never even read the reports from the 2 inspectors that came to view the install problems (which also includes not attaching the carpet to the tack strip, not installing padding in some areas, gouging the paint off the baseboards and smearing glue on the baseboard, and there was an item left under the carpet that you can feel and hear when you step on it). The carpet is grey and turns brown when you walk on it (like muddy footprints), but Mohawk said that's just a characteristic of the carpet! read more

I have shopped and returned items for years at Lowes. Today I went to return a item (unopened) with a receipt. I was told that they would not take it back since it had been more than 90 days. I pointed out that this is an item that they still carry (have for years) and they can easily resell it. It was not on my receipt that there was a 'no return policy past 90 days'. Yes, I was over 30 days past their policy. They have lost me as a customer. They blamed the policy on "corporate"...I ask to speak to a manager, but just got another staff person in customer service. So over a $20 item, I will spend my money at Home Depot in the future. read more

" OUTSTANDING CUSTOMER SERVICE ". I have shopped @ the somerset location for over a decade. the quality of the products are excellent. the prices are reasonable.the associates have always been very helpful. Special thanks to Lisa & Tim. they went above & beyond to assist me . I appreciate it very much. thankyou. read more