I cannot believe I am writing a review for a home improvement store, but this needs to be said. Time and again I have shopped at this Lowe's simply because it was convenient, but convenience is no longer enough. Finding an employee to help is nearly impossible. Even more frustrating, the aisles are frequently blocked off, and it always seems to be the one aisle where the item I need is located. The garden center also leaves a lot to be desired. The selection and overall appearance have steadily declined, making it hardly worth the trip. After giving this location chance after chance, I have finally reached my limit. I can say with confidence that I will no longer be stepping foot inside this store. There are too many other retailers that make it easier to shop and actually value their customers' time. read more

Noticed I have not updated my review for a few years! Hubby wanted to buy a few things and found Lowe's more accommodating. He pre payed for, a new dishwasher, and a stand up freezer. He was stoked with his purchases, and how the man he dealt with helped him. read more

If I could give 0 stars... Absolutely AWFUL, atrocious and unprofessional. We literally have bought 10s of thousands in appliances from Lowes over the years. They delivered two (2) fridges to one of our rentals, plus washer, dryer and range. Now one of the fridges broke. Ordered a new one. TWO (2) days in a row the delivery (who barely speaks ANY English) gives us a tale that they "cannot get there". We had the whole HOUSE built with cement trucks, backhoes etc delivered there - yet Lowes cannot deliver an appliance (having delivered half a dozen of them to SAME address before)? This is total and utter BULL. They hire some lowest bidder to do deliveries (which are by the way paid now - used to be free delivery for appliances over $499) AND their flunkies still REFUSE to deliver. The driver won't listen or understand the directions and just claims that "cannot get there" because Google supposedly told him so. Save yourself time and aggravation and NEVER buy from Sevierville Lowes if you can help it. Use local store instead. read more

We've been building a custom home in the area and needed multiple products. I ordered some 8' lumber pieces for delivery so I would damage my vehicle. Received order updates daily for five days that my order was delayed. Lowes uses gig drivers for a lot of their online orders and none of the gig drivers that accepted the order looked to see what they were picking up and couldn't accommodate the lumber in their vehicle. I had to pick it up myself. Purchased a Frigidaire 20 CF freezer. First two came with bent doors. Took over a month to get one that wasn't damaged with multiple calls to the store and an email to the CEO which prompted marginal assistance from the corporate executive escalation team. Ordered a 100' 4" drain pipe. Received a week ago in a highly damaged condition. They sent someone out with a replacement but said we didn't answer the door but then admitted they didn't have a gate code and didn't come to the door. They then sent a 50' pipe out which we wouldn't accept. Have continued to promise a new undamaged pipe every day for almost a week and then advised at 9pm tonight that our delivery was again delayed. We've talked to managers including Renee that didn't seem to care about the delays. We also ordered 700 retaining wall bricks that were supposed to be here a week ago. First attempt to deliver was this morning but heavy rain last night didn't allow for a forklift to deliver to our property. Not holding our breaths that they will deliver next Monday as rescheduled. The store needs a management team and a culture that puts the needs of the customer first and provides quality service in a timely manner. Home Depot is across the street which I've started to use after spending over $30,000 with Lowes on our new home. Just not motivated to go back to Lowes. read more

The Lowe's store in Sevierville, TN, has the best employees! I had an issue with delivery from Lowe's on an item, but I wanted to purchase another item, and I didn't want Lowe's delivery service to deliver it. The store manager, Tim Richmer, got together with the appliance manager, Gary Nail, and the sales representative, Russell Johnson. They had the wine cooler delivered to my house and removed the old one. Russell brought it in his personal truck and took the old one away. I strongly recommend Russell and Gary in the appliance department, and the store manager Tim, who take care of their customers. read more

Back again. This time we were looking at 1 quart poinsettias, but no prices were on them and we could find no one to help us. We looked at kitchen counter tops. We saw them online, but could not find them in the store to look at the colors. We need a new coach light, so we looked at those and found one we liked. When we order the counter tops online, we'll add the coach light to the order. We took pictures so we won't forget! read more

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You're local neighborhood Lowe's, what can I say? It's a home improvement department store and there's Home Depot right across from it. It's always clean, easy to find and the associates are always helpful and friendly. We've purchased bunch of things in bulk for the business and always gotten some sort of a discount or a good deal, however, we've had an issue before. Last year, we started renovating our business and we ordered and paid everything including the floor titles and wood. When our constructors were ready to install, we waited weeks for our order to come in or someone to notify us..nobody ever did. My husband and I personally went back to the store to get some answers. Once we got a chance to speak with customer service associate, they told us the tiles and wood were out of stock and they would be happy to refund us. That's good, but our issue was, WHY DIDN'T ANYONE REACHED OUT SOONER AND TOLD US IT WAS OUT OF STOCK?! If that was the deal, we've would've gotten our money back sooner and went somewhere else and saved that much time! You know?! We looked and drove from store to store to find similar flooring, but it was too expensive or just didn't have enough to cover the ground. Eventually, we found a place in Knoxville, and even though it was WAY expensive, we were hopeful we found it! If Lowe's would've notified us sooner, we would've saved $$$. Very upset with this experience. read more

Lowe's Home Improvement - Lowe's Home Improvement 610 Winfield Dunn Pkwy, Sevierville, TN 37863 (865) 453 - 3115 - Hardware Stores Near Me - Sevierville, Tennessee

My husband and I came in today for the first time this afternoon and the lady working out in the garden area was super friendly and super helpful ! The plants we bought were beautiful and reasonably priced - I highly recommend this amazing establishment as the prices are reasonably priced and the employee out in lawn and garden was super sweet ! read more

Bought a washing machine at Lowe's in sevierville tn. We set up delivery time for 4 pm on Tuesday. Got a text on Monday delivery times was scheduled 10:30-2:30. They also supplied an 800 number if there was a problem with the time. Called the number was suppose to be on hold 30 minutes an hour later still on hold. I called sevierville location and spoke to Shawntal in customer service She gave us a local number that she said to call Tuesday morning and the number was for the delivery man. Big lie. It was another automated number. In no way could we get in touch with delivery man. My husband missed a day of work due to this and they came to deliver around 11:30. Very bad customer service read more

My husband and I went into the Lowes at 610 Winfield Dunn Parkway in Sevierville TN. We were in the market for a new washer and dryer and the Memorial Day Sale was ending today. Since it was to be a sizeable purchase we asked about the possibilty of being approved for a 24 month no interest loan. (We have done this before and it is possible). We first looked in the appliance department to see what model we wanted and to ask the sales associate there about the possible extension of the loan term. There was no associate to be found so we went to the "service" desk to ask our question. We spoke to a young man who had NO IDEA what we were talking about. He then called someone from the appliance department. We waited about 10 minutes for the associate to come to speak to us. When that person never appeared we asked if there was a credit manager or someone else we could speak to. The service desk associate called someone that he identified as an assistant manager. That person came up and, also, had no idea what we were asking and offered 6 month no interest financing or longer term at 9.99%. The assistant manager made no effort to find out if what we were asking for was available. We then took ourselves to the Home Depot located just across the street, spoke to a very knowledgeable sales associate who immediately knew what we were asking for. She called and got us the 24 month no interest financing and made the sale. Moral of the story, if you want customer service on a major purchase, go to Home Depot. read more

Home improvement store that usually has what I need. A few times I worked on plumbing in my house and almost always found what was needed to get it done. Good nursery supply also sells what I need. Tools are well stocked and most departments are also. Service is always good and prices are reasonable. 2 years ago we purchased a utv which has been a good deal. read more

Tried to return something under $100 that was over 90 days and the manager wouldn't override it. I just had left Home Depot with a large purchase over $500 and they did an override with in store credit. DO NOT USE THIS LOWES!!! read more

I cannot explain the level of customer service and follow through from this location. I had ordered from Lowe's.com and my delivery showed up completely damaged. I flip homes, So everything is time sensitive. I called this location and GEORGE, the manager, walked me through the process of returning and re issuing me new products. He even called me, excited, when they came in early! Talk about customer service! Thank you so much for making this seamless. I will NO doubt continue to shop this location because of him. read more

I have been trying to resolve issues with Lowes Installation services for months. In October of 2022, I purchased a front door (arrived damaged and still not successfully installed as of this writing) and approximately 500' of 6' tall fencing. As I'm sure you can imagine, this was a significant purchase. I have made over 50 phone calls and sent/received over 280 emails trying to resolve the ongoing issues. I can't even begin to count the hours I have spent on this. I have been passed from the sales rep, Installation Support, to Executive Customer Service to now the Claims Department. After hours and hours of time and numerous phone calls to the Installation Team, I contacted the sales rep and store manager numerous times as required by the contract, with absolutely no response. Executive Support then got involved and they gave me excuses for over 3 months, but assured me the Executive Team was reviewing my issues. I sent a request for arbitration in March, and the Claims Department didn't even contact me until late May. Then the Claims Department keeps stating me they don't have any details of my request and what the issues are! The arbitration request still hasn't been filed! recently asked for the Claims Supervisor to call me, and he still hasn't called me (5 days later). Commitments/ Assurances were made that were not done. Things that were specifically stated in the contract that weren't done --- therefore costing me several thousand extra dollars. Damages incurred were also several thousands of dollars. I still have two pallets of fencing that need to be picked up and credited because of significant excess material in my backyard, again valued at thousands of dollars. The delay in products being received is one thing, but the installers (subcontracted ) took months to even schedule an installation date, months after the materials arrived. Then, dealing with a damaged door after it sitting in the Lowes warehouse for months, took another 4 months to receive. Now the replacement is sitting in the Lowes warehouse (again) waiting to be installed. Lowes put the blame on the subs and the subs put the blame on Lowes. Every time you called the Installation Team, I received a different answer. The installer for my door was changed after the installer came out to review the project. I was informed the installer suddenly no longer worked for Lowes. I went through Lowes, because they are a major company, and I felt they would be reliable, the sales rep was awesome (until I signed the contract) and I could finance the project. I began paying for the products as soon as the contracts were signed, over six months ago, and the issues are still ongoing. ** Warning ** DO NOT USE LOWES FOR ANY INSTALLATION SERVICES. . read more

If you have read any of my reviews you will know how I feel about home improvement stores. I have been extremely critical of the orange store to be exact. So coming in here there my expectations are on the low side and I'll admit Lowe's has set a standard. I have come here several times and not once have I ever not had an employee try and help me. You can find an employee to answer questions or help you find what your looking for. I spent the greater part of of a hour in the plumbing department and the employee spent a great deal of time helping me solve my complex multi connection project. I haven't had a time I've not found what I'm looking for. I am a Vet and they give a discount to us without any hassle. I have experienced major issues at the orange one when trying to get the Vet discount. If you are looking for any home items this should be you first and only stop. Lowe's has made a customer for life out of me. read more

Lowe's Home Improvement - Store front - Hardware Stores Near Me - Sevierville, Tennessee

I got here 2 hours before the store closed. After leaving work and going to get a trailer, there was no one that could help me get 60 landscape blocks. The lady told me the pro desk closes at 5:00 and she didn't have anyone working outside or anyone that could load them with a forklift. I guess I can take a day off sometime soon and come back by. read more

It seems like Lowe's is losing their luster. Very seldom do you get a "Hi, can I help you find an item?". Tracking down an employee to help is a chore at times. Now, Andi in the paint dept is a total gem. I had the pleasure of getting her assistance twice this past weekend. She greeted me with a smile and said, "Hi, what can I help you with?" One item I needed wasn't on the shelf and was stored up high beyond reach. She didn't flinch when I asked for help. Really liked her customer service and "can do" attitude. read more

What make it worse is that they email you several time asking for your feedback and i've answered accordingly and justifiably in a very negative way, there is no reply whatsoever. As if it doesn't matter to them how horrific a customer who dropped 50k in a 4 month period was treated in this store. So now I'm DONE with Lowe's. Its all about Home Depot now for this guy. read more

I love our lowes, especially Heather at self check out. She is amazing also helpful. Even on busy and bad days. She away smiles. She goes beyond the call of duty. When she doesn't see me in a few. She says she misses me. She is one of my favorite employees. I manage 6 homes and always doing some sort of contruction. Also love when we see her. read more

If I could give this Lowes zero starts i would There is one person working and 6 people standing around. When I ask for help, I get passed around. Ordered a fridge. Couldn't get anyone to help me confirm delivery. Still waiting, no delivery yet. Old fridge pulled out, I guess all my food will spoil. read more

BEWARE RENTAL CABIN OWNERS! It has been a nightmare trying to have a new washer and dryer delivered and installed at my rental cabin. I was told when I purchased the unit that no one would have to be present during the delivery and installation but was then later informed by their third party delivery company that was not the case. Absolutely no customer service to help me get the issue resolved from Lowe's or the delivery company. I even paid someone to stay at the cabin during the delivery time frame and they still didn't get it delivered. Do yourself a favor and just use Blalocks in Sevierville. Wish I would have known about them before I wasted two weeks of my life dealing with Lowe's. read more

went in store Tuesday 1/18 and purchased a slightly damaged appliance paid for it and scheduled pick up for Friday 1/21 after 2. I was told on Tuesday that delivery for mark down items was not available. I hired a moving crew for the day with an hourly rate I went to the dallas highway store to retrieve the appliance and was told to wait until after the department head Phillip helped another customer after 40 minutes I was assisted. And he could not find my transaction good thing I had the receipt once receipt was in hand he stated he would be right back after 30 minutes I went to the front to ask for a manager the manager was called I returned to appliances 38 minutes went by I returned to the front asked again for a manager he was paged over head and I returned to appliances the after 24 minutes an employee walked by and I asked again for management or corporates number she informed me that she did not know the manager I spoke of but would go into the office and see if someone was there she came out and informed me the manager I was looking for " just went to lunch and would not be back for a hour " shortly after phill returned and told me I need to stop asking for a manager and it corporate and wait that he is trying to remedy my issue the fridge had been sold and was gone. He and a manager ako walked off and went to find another fridge he came to me and offered a fridge that looked like it had been hit by a car I asked him why he would think I would take that being that the condition of the fridge I purchased was minor he said well that's all we have I asked if we could see what was in stock new and discount that I also made him aware that I was not hoping to get the same 50% as the damaged one but something reasonable I was shot down and informed that this was not an option and told this is all we have or a refund. Very disappointed at the customer service I asked for the store number and both their is numbers cause I would be filing a report and was told " I am not giving you anything use my name " in a aggressive manner being that I am a women and these were two men I left the store with no resolve to ensure my safety read more

Lowe's Home Improvement - Hardware Stores Near Me - Sevierville, Tennessee

So let me start out by saying this is the worst Lowes that I have ever been. I understand that help is hard to come by. But when u do have help. We'll help us out. My husband served in the military. Here's the problem I don't understand why you can't get a military discount when you show proper ID Home Depot takes it. No problem when ur at Lowes you have to down load the app, blah blah blah. If u don't have the app sorry no discount. Which we have the app but every time he has to download the new iOS some how he looses the Lowes app. U should be more accommodating to the people who shop at ur store. It's obvious that you really don't care by the looks of ur store. No one is shopping at ur store because the lack of customer service. U guys suck and I am taking all of my business to Home Depot. Costumer friendly and if u forget ur military discount on ur phone the except ur ID give it a try u might get more costumers read more

Buying garden supplies. Good choice of plants. Bought two trailers of pine straw and the employees loaded it for me. Outdoor center is great. Not much help inside read more

This store seems mismanaged. I walked in, picked out my own appliances with no help, and it took me another 90 minutes to pay for them and get out. I then needed to call the store for a follow-up question and can get no one to answer the phones - customer service, appliance - no one. Tried multiple times. So now I called Lowe's national customer service and I have been on hold for over 15 minutes while THEY try to contact someone at the store. Still waiting... Not a good look for Lowe's. read more

If I could leave zero stars I absolutely would. We were there tonight and went to the only lane open to check out. The man in front of us had over 80 items that needed to be counted. It clearly was going to take some time but as we were second we assumed it would move quickly. We weren't sure what was wrong but as the minutes ticked by and the line grew we all began to look around for another associate. Our checker requested that another employee open a line but she replied (loudly and rudely) that she "didn't have money". After 10 full minutes the line had grown to 12 customers behind us (14 total) and other employees showed up only to argue with the man in front about his method of payment but say they still refused to open an additional register. At 17 minutes (remember we were second in line so it hasn't moved) they still hadn't opened a line, George the manager had "other things to do", employees continued to show up and argue, but no one seemed interested in the now 15, FIFTEEN, customers standing in the Walmart-esque single line begging to pay for merchandise. They could have suspended the transaction, opened self-checkout, or have done literally ANYTHING other than the nothing they were currently doing. At this point with the situation just dragging on with arguing, and no resolve, we simply told the latest employee who'd showed up to do nothing that we were done. We shoved our cart to the side, walked out, drive to Home Depot, and purchased our items and an additional $1600 worth of tile. read more

I had a great experience in the garden center this last visit. My friend and I met the happiest woman in the world, whom was watering the plants. (Who doesn't love getting to help things grow?) She helped us with planter selection, and find the right kind of potting soil for our needs. Other than that, this is a typical Lowe's with all the usual stuff. Running errands is so much nicer when you run into happy souls. read more

If I could leave zero stars they deserve that. Every manager from the GM to the Assistant Store managers only care about money. They will lie, lie, lie and never deliver on any promises made. They will blame Covid for everything but I had same problems with them long before pandemic started. Never any employees around to help and when you do get help it's someone from another area who doesn't know what they are doing and tells you wrong info If you are a cabin owner I suggest giving business elsewhere. You will destroy your rental business by using Lowes .The contractors they use are incompetent. The sales people don't know what they talk about and if you go to manager with problem you get no help. GM told me the appliance warranty was not his stores problem and walked away. Warranty company sent out service tech four times that never showed and never even called to cancel. Every time I got automated call night before telling me they'd be there between 12:00 -4:00 so I spent 16 hours total waiting for service techs who never showed up Warranty company tells me to go into the store and talk to manager and he will help fix problem This is fraud. GM, who has white hair and names think starts with a T, refused to call warranty company and got rude with me. Run across the street to Orange guys or support your local Ace store. Avoid Lowes like a sneezing Covid patient. read more

Update-Spoke with manager Candace, who was amazing, and she took care of everything! While some of the staff needs customer service training their managers are top notch at this location! read more

If you order anything for delivery and are thinking about Lowes forget it. I went to the store on Friday and bought a new appliance for delivery Monday. Got the confirm delivery call Sunday night. Monday no delivery. I call the store told sorry Tuesday delivery. No call Monday night. No delivery Tuesday. I call the store again. We might think about it Wednesday. I call the store Wednesday morning and was told I would be contacted back shortly and still have not been contacted again. I only bought from Lowes because of the delivery time frame. Never more read more

Terrible customer service. I purchased a refrigerator in Cincinnati to be delivered out of the Sevierville store to a chalet in Gatlinburg. The delivery guys called the wrong number to verify delivery and were told by the person they called that they had not purchased a refrigerator. Instead of double checking the number, they cancelled the order and refunded the refrigerator. Meanwhile, I drove 350 miles to meet the delivery truck, only to find out there is no refrigerator. I was told by management that there was nothing they could do except have me repurchase the refrigerator and reschedule delivery. I explained I was unable to be in town the next day for delivery and was told there was nothing they could do. The manager then proceeded to hang up on me. Horrible service. Extremely disappointing. read more

Went to buy a live Christmas tree here and was very disappointed with the service I NEVER received. I picked out my tree and put it on the cart, went to the gentleman in the outdoor garden department and asked for his assistance and he said he was busy but he would call for someone else. I thanked him and waited. This was at 2:10. At 2:30 I decided enough was enough and went to find someone myself. I have worked retail and I understand what it is like in retail but this is unacceptable. I spoke with a lady in the indoor garden department and she said the man outside was the only person who could help me. I decided to wait longer, trying to be patient, but by 2:50 I was done. I decided since I had already fought traffic to come out here to get a tree I was leaving with a tree. I took the tree out front and checked out. Of course they only had one line open with five employees standing by the other lanes. Again, whatever. Thanks for nothing Sevierville Lowe's Store, definitely won't be buying anything from you again! read more

This store is a joke !!! No customer service.. I purchased all of my appliances here and have a Samsung washing machine that is on recall and get no help from them or Lowes.. Call Corporate Lowes and raise hell till you get answers that satisfy you.. Home Depot has my busimess from now on .. read more

1 person working the check outs and 4 or 5 wandering around and the line has 8 people waiting to be checked out! NO Management in sight! Worst run Lowes I've ever been in. I've been in many Lowes in many states and never saw a worse one than this one! The best part is they don't care! read more

Just a heads up if you buy something from Lowe's don't expect them to stand behind their merchandise. Purchased a brand new expensive refrigerator for my house uncovered it once it was in the house and there is a dent on it and rust and Lowes will do nothing about it. Not only will they do nothing about it I received two different stories from the main office and from the Sevierville location. Quality does not exist nor does customer service at their store! There was also a sticker that completed COVERED the dent until it was taken off! read more

I will not be doing business with this location ever again. They just delivered $10,000.00 of flooring and accessories to the parking lot of my condo. The driver said it was not his job to bring it in the home. I called the delivery manager and he said flatbed drivers do not deliver inside. He offered to send help tomorrow morning. When I asked how the products would hold up in the thunderstorms predicted for today, he said he wasn't aware of that prediction. My advise is find another store...customer service at this location is pitiful!!!!! read more

No customer service! Asked two sales people in garden shop about fencing. One said he didn't know and didn't offer to find the answer. The other person said he didn't know and suggested I look for some one outside. Went across the street to home depot. They had same product answered my questions and I purchased the fence from them. I'll never go back to Lowes. read more

This is perhaps the worst Lowes in the world!!!! I spend greater than 10k per year at multiple Lowes in other states. Every trip to the Lowes in tn is a nightmare. No customer service. They are just lazy and nasty. Tonight brought a plant to checkout. No bar code but price was on label. Employee said I could not have it. She could not look up the code or product. She finally went to get code. Wrote on her hand. It was wrong She said sorry you have to leave the 50 dollar plant here!!!!!!! I cant believe this place stays open. read more

I have shopped the Lowe's store in Sevierville, Tn. for approximately 4 yrs. now with much delight. Prices are high every where ,so we won't go there. The staff in this store has always been more than happy to assist me with whatever my need may be, including returns. I have complimented them personally on several occasions, I was in the store after Black Friday with a request, which they could not help me with. That being said, the associate was more than willing help me resolve this request and came to my assistance in a dept. that she was not so familiar. She had another gentlemen asking about tools and satisfied his needs. She answered her phone (store business) then turned to me. Her name is Patti and I have encountered her on several trips to Lowes. I like to commend a employee when I can. She is always cheerful, goes out her way to help and does it in a very professional way. She is just one of the many employees that have helped along the way. Thanks Patti for being a kind and caring individual and a great asset to Lowes. Keep up the good work. S.Wolfe p.s. I bought another tool with her help. read more