Leaving this outstanding review for a well deserved employee named Mariah! From the moment I was acknowledged, I felt truly valued and supported. Mariah kindly showed me where the item I was shopping for would be found. After checking out, she went above and beyond to help me properly secure two 50 lbs bags of cow manure to ensure it would not ruin the inside of my vehicle. It's truly the smallest acts of kindness and going above and beyond that makes Lowe's worth visiting. Thank you Mariah in Garden Department! read more

I want to let anyone know ahead of time that Lowes does have large bathrooms, for men, and woman but these are located in the very back of the store, and this can be a problem for disabled individuals because it's a very long walk. Just a heads up. I even asked a Lowe's team member if the store had anymore bathrooms and she said no but she wishes they did. I love this Lowe's Home Improvement store. My family and I went to this store today and we were shopping for supplies to make a Koi pond in our front yard. Lowe's is basically a giant one stop shop for anything related to home improvement, home repair, and this includes anything you might need for your lawn and garden. They even sell some pet toys! They also sell sheds at Lowes. My mom even found a tiny adorable cactus that she just had to have here at Lowe's. If you have trouble with coming out to the store for any reason, you are covered because Lowe's offers same day delivery options and they also allow you to place orders online and then schedule a pickup at one of their stores. If you've never been to a Lowe's Home Improvement store before I definitely recommend you checking them out. They are really a great value for the Brevard County area of Florida. Lowe's is such a great value to all of their customers who live in the Space Coast area of Florida. And the friendly, kind, nice, helpful, knowledgeable, and funny team members that work at Lowe's always add that extra special touch that makes every trip to Lowe's a pleasurable and productive experience for their customers. read more

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Surprisingly, Lowes differs from location to location. With staff and stock. This Lowes was well-staffed and had few customers. The staff were helpful and seemed happy to answer questions. No ducking customers. I found what we needed, They stayed and helped as opposed to pointing and telling you the aisle and walking away. They seemed to want to help you find what you needed and were pleased when you did. Some prices are way lower than Home Depot you have to have shopped and know each product. i.e. Kitchen cabinet door handles were 1-2 dollars less expensive each. Cameras with motion-detector flood lights were almost half off, Other things like kitchen appliance packages were less at Home Depot. I like the selection, quality, and style of the items there. The same is true with the Garden Department. A better variety of choices. read more

We went to Lowe's to find out how much or what tile and what laminate we were looking for we came across Marco, very polite, very professional, and he was very knowledgeable. We walked around with him, showed him what we were looking at, and then he told us that when it would be wet that it would be very slippery and then he said I have a good idea. I have this in my home we walked over and saw outdoor carpet and we liked how it felt and he also said that he had that in his house if it wasn't for Marco, I believe we would've gotten the wrong product and we would've had people sliding all over in our back porch, so I'd like to thank Marco for helping us out, especially with his experience and getting us what we needed for Our Back Court, Marco needs to be promoted. Immediately. You guys need more people like Marco. read more

I love going to Lowe's in Rockledge. The employees are very helpful. I especially enjoy looking at all the variety of plants.

Customer service is seriously lacking at your Rockledge Florida location. I went up front and asked for assistance in the outdoor lighting department. I heard it being announced on the overhead speaker. Aisle 10. My son and I stood in the aisle for 15 minutes waiting for someone to show up. No one ever did so we left. While walking out we saw several employees walking around looking at their phones. It wasn't busy in the store by any means so I am very disappointed in this experience. Next time I will go elsewhere. The days of customer service are over!! read more

The worst store ! Go to melbourne or titusville. Constant issues every time I get an order online.

I just wanted to share my recent experience at Lowe's Rockledge because it was quite upsetting. On November 25th, 2025, we purchased a double sink bathroom vanity -- the "ARIEL Cambridge 61-in White Undermount Double Sink Bathroom Vanity with Pure White Quartz Top" -- during a Black Friday sale. We also picked up $900 worth of tiles, thinking we were getting a great deal at $765. However, when we opened the well-taped box at home, we found that one of the sinks was missing! We reached out to customer service and spoke with Jessica and Shawn, but they were anything but helpful. They were unfriendly and at times even came off as passive-aggressive. To make matters worse, they insisted that because it was a Black Friday deal, we weren't entitled to any missing parts. There was nothing mentioned on the package that parts might be missing; how were we supposed to know? Afterward, we managed to get the contact information for Ariel Bath, but they can't send the missing sink without the purchase order and order number, which Lowe's has refused to provide. So, in the end, that so-called "deal" ended up costing us an extra $85 for missing parts. This level of customer service honestly felt more like something you'd expect from a temporary online seller in an exotic country rather than a reputable store like Lowe's. It feels like false advertising to claim they are a "top-quality" retailer. We're definitely going to explore other shopping options moving forward. read more

I had bought mulch bags and top soil bags.I had told the Cashier ,Nancy at Garden center,my lawnman will pick up the20 bags of mulch and 3 bags of top soil .In the interim,my sister was admitted in ICU for 3 weeks and Died.After the funeral ,I went to Lowe's to pick up the merchandise and the customer service informed me that the merchandise was not available.I gave them the copy of my receipt,they said ,they have to check their camera,that I didn't pick it up on the same day .I said,I am not lying and either refund the money or give the merchandise.After personaL meeting with manager and several calls,the Manager Kyle was very rude and didn't understand that I have lost a sister and I was taking care of her in ICU He bluntly told me that his camera will go as far as 8/22/2025 and I had bought the goods on 8/17/2025 . He refused to return the money or give merchandise and didn't understand that I was in Orlando ,taking care of my sister,who died and I was busy with funeral. It appears that Lowe's are horrible in keeping customers money and mistreating the customer, and insensitive to customers circumstances. This is terrible conduct towards customers. read more

Quoted policy... unless you buy on a MyLowes card washers/dryers must be returned in 48hrs. "It's a benefit"...a benefit to who? Not the customer. I am a vendor to Lowe's and their pricing schedule just went up permanently. No one has the ability to take care of the customer. Not even the managers. Josh, Shawn as managers it is not your fault, it is Lowe's. Every time I train, every franchise I visit, this is the premier example of what not to do. The loyalty of a 30 year relationship was bartered away in an instant of quoting policy and not taking care of a customer. Thank you for the great teaching example. read more

Had a grill assembled and delivered with all three burner pipes not attached to the propane. The propane was just flowing into the cavity behind the controls when I turned it on. This degree of negligence is dangerous. Do not shop at this store. read more

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Absolutemy horrible customer service! We bought a refrigerator and the warranty only covers 48 hours after delivery!!!! My 84 YRO mother has had to endure losing her food 3 times! Lowe's doesn't care and Frigidaire doesn't care. Service has fixed it 3 times and now it's not working again. it was delivered March 7th!!!!! I will never buy from Lowe's again! That store is out of business in my mind! read more

I met Robert today, your assistant mgr while trying to return a broken Kobalt tool. He refused to listen to me, was condescending and eventually kicked me out because he was giving me info that was conflicting to what I was given by kobalt and the corporate office. I sincerely was trying to explain how the item he wanted to replace my item with wasnt the same thing and he eventually said "I didn't sell it to you so I'm not replacing it so goodbye". From there he kept yelling "goodbye" and "leave my store" over and over like a condescending child. I have a broken universal connect weed eater attachment and he kept initiating I need to bring the motor which wa sold separately and he would give me a whole unit NOT the disconnecting part. This is the 3rd time I've gone round about with your store. He's extremely condescending and rude and extremely arrogant. Bold strategy when a Home Depot is about to show up 2 miles down the road. I just got off the phone with Mowes customer service who confirmed Robert has no idea what he is talking about. The same thing happened about 3 yrs ago with a mower that wouldnt start. Training would do you clowns well. The Home Depot around the corner and the ACE on Stadium is a very welcomed edition. Get a clue. read more

I love the convenience of this location. I am a frequent customer. Place is never too busy. I use the app to find items and the app is always right on the money. read more

5 Stars for employee Ladajah (La Day Jah--unsure of spelling) who helped me find an item in the store. Zero stars for the other employees that ignored me and did not seem to understand that customers are the source of their paychecks. read more

This is the worst Lowes customer service I have experienced in 30+ years (and I am a previous employee). My son is moving from California to Rockledge. 2 weeks ago we ordered appliances to be delivered, and set the delivery date for March 6. The home we purchased in Rockledge isn't occupied yet, as it is a new build, so we had to ask a friend to meet the delivery. We were supposed to receive a call yesterday informing us of a delivery window. When we didn't receive the call, I called at 5 am from California. 1+ hours later, I actually spoke to the manager of the store, who told me the delivery had been pushed to April 13, but we had not been notified. I am currently getting ready to hop in my truck and drive my son, his 100+ lb dog, and a trailer full of his belongings from California to Florida. The manager at this Lowes told me "Too bad, you're out of luck, we're out of stock!" When I asked why the appliances weren't set aside and earmarked for my delivery, he stated "That's not the way this industry works. The appliances were in stock when you ordered them, but now they're not." He was extremely rude and unprofessional, and obviously couldn't care less about the customers and community that he is supposed to be servicing. He never offered any type of solution or alternative to the 6 week delivery delay. He told me that he was retired from the auto parts industry (which seems about right). I told him he should have stayed retired, and cancelled my order, at which point he hung up on me. read more

This store is staffed with rude, incompetent people from the store manager down to the customer service desk. I asked 4 separate times to speak to a manager before one appeared, and he was on the muscle to defend his personnel from the start of our conversation. The Indian Harbor Beach store manager resolved my issue within 3 minutes of me describing the problem. Rockledge's manager refused to tell me his name (which I've learned from another store's manager is Tommy), and was rude and sarcastic to my wife and me. Life is too short to deal further with such people. For this store's information, a return can be refunded to the original credit card even if the card was compromised and replaced. They simply refund to the original card and the credit card company reconciles the account numbers. I had the refund on my account under my new card number (which replaced the lost card) the very next day. Not any problem at all, which I tried to explain to the store personnel in Rockledge. They were too busy telling me the could not do anything to listen. read more

the worst service of any Lowe's in the area waiting over 17days for a order 4 30x80 bi fold doors i wonder are they going out of business

I was waiting to get paint, and an older couple with MAGA hats came to pick up paint and the guy working at the paint was giving them a hard time and had them go back to their car to get their order number, he said he "doesn't want help anyone who supports a traitor." All he had to do is search by name, but he didn't want to go out of his way. After they left, he was also saying very disturbing things about them and others who support Trump. This happened on 10/14/23 at about 1 PM-he needs to be FIRED!! read more

Poor customer service. I ordered patio furniture from the store. Delivery day was a window from 8:30-12:30. No delivery! Called Lowes about every hour to check status of delivery. No one could help me. Still waiting to hear from manager. Took off of work just to have furniture delivered. So far.....no furniture! It's 4:30! read more

I guess I should apologize to the staff at this store for interrupting their social discussion time when I needed assistance. When I asked for help I was advised the one woman would be with me in a few minutes. A few minutes later (after their discussion had completed), she walked over acting like she was doing me a favor in giving me her time. Worst Customer Service!! I will buy product at another store. You lost this sale. read more

It's the last resort for me to go to, the people that work there are extremely rude I hate even walking through those doors they act like they are doing a favor to answer a question!! read more

The customer service culture of this store is terrible. It starts with the manager Will, he doesn't value customers therfore the store takes on his values. The mills doors and windows section is by far the worst. They gave me a quote and for two weeks I have been trying to move forward with the purchase only to be hung up on and told they "are swamped." Someone please fix this store. read more

As incompetent as a store can be. Impossible to contact by phone. I bought a grill there after the sales person promised me the last grill was mine and then he gave me a specific date and time it would be delivered. Luckily I went in the day before delivery was due where I was then told by their customer service that the assembled grill promised to me was given to another customer. A new grill would be delivered from Orlando ! When I inquired when the delivery would take place because I was promised an afternoon delivery (as no one is home otherwise) they couldn't promise that. Lied about the available grill, lied about the delivery time, gave me back my money and guaranteed I will never support this circus again. read more

Dear Lowe's employees, Please please please... if you do not know the answer to a question PLEASE just say you don't know the answer. Don't, like what happened today, send that person to another isle or part of the store to "get them away from you". And please when they return to your section telling you that's not where that part is... don't tell them I was right behind you to show you where that part is and then admit you don't know where that part is after walking me around the store. I came in to pick up 2 items for my fence. I was sent from one isle to another but 3 different employees and after 25 mins of this back and forth I left with nothing but frustration (and still without any knowledge of where the 2nd part could be) Signed another Lowe's CC holder/Veteran After reading this stores reviews... it seem like this is the norm read more

As well as everyone else is saying I work very close to this particular store , I needed to buy some equipment, and I asked two employees for help and was given a rude attitude by both as if they didn't want to be talked to or helped , until finally a older gentleman asked me if I was having trouble finding something. Point is if you don't like your job then don't do it read more

Save your time and go anywhere but here. Employees literally will avoid helping you, managers will give you attitude. No one cares here. Not sure how it's still open. read more

Over the past 3 years, me and my husband have gone there for certain items... we have never received good knowledgeable service from any one... Well today 1/23/21 was the WORST service of salespeople without any knowledge to help us. Such a shame. And they did not show any compassion that they did not know or show that they even cared. read more

Very disappointing that Lowe's allows customers to bring their large (non-service) dogs into the store! During my visit this morning, there were at least 4 dogs (over 60 lbs.) in the store. I'm allergic to dogs! And my son, who was bitten by a neighbor's dog, is terrified of large dogs! This was an awful experience! Lowes needs to re-examine their policy on allowing pets (non-service) dogs into the store!! read more

Lowe's is my go to for all of my hardware, paint, appliances. Most recently I got an ice maker kit. Bought the wrong one first, was easily traded for the correct model. I don't always buy from Lowe's, but because they mostly have what I need, at the right price, I often do. I have renovated 3 homes, with help from Lowe's. read more

We purchased a Samsung refrigerator in June 2023. The delivery service forgot to take a piece off the fridge, causing the doors to never shut properly and he didn't even properly align the doors or remove any plastic or anything from the inside. They tried delivering two other fridges after that, but they were both broken. We purchased a brand new washer and dryer from Lowe's. The delivery service did not hook the hose up to the drain line, they actually left the drain hose wrapped securely to the washing machine. Before the delivery service left, they ran our washing machine. Over an hour later, one of our children noticed our downstairs was flooding. We ran fans, use the shop vac and cleaned up the entire mess ourselves. The very next day we walk into the laundry room, and all we smelled was natural gas. They did not even hook up the gas line properly. It was leaking, and when my husband moved the dryer, the dryer hose fell out that wasn't even installed properly either. Lowes has done absolutely nothing. I reported it to corporate and even Lowe's in Rockledge The actual store itself said we should be compensated and they filed a claim for us. Nobody from the Rockledge store has called us back like we were told. Nobody from corporate has called us back and the email I have sent to one managers at the Rockledge store has not even responded. Their delivery service floods our downstairs. We have video of everything and there could've been a gas explosion. If you purchase something from Lowe's, do not expect them to make the situation right, do not expect to be compensated, and do not expect corporate or the store to care. It has been months and we've heard absolutely nothing. I am so glad that we were able to clean up the entire flood and that my husband is experienced with natural gas lines and was able to fix it before the situation worsened. I could not imagine if this would've happened to a disabled person or the elderly because this type of negligence could've been catastrophic. read more

Bought a $3000 fridge from Lowe's about a month ago. The bill came but the fridge is still MIA with no delivery date in sight. So next time you need an expensive appliance for your home. Maybe think about giving Home Depot or Best Buy a try instead of Lowes. read more

So I have had my ups and downs with Lowes in the past but of late they have been really getting it right, so a long story short I ordered a Pit Boss Smoker, Lowes did an excellent job delivering it and it was a snap to assemble. The Associate Chris was a sincere pleasure to work with and was totally ready to answer any questions I had. I would highly recommend doing business with the Rockledge store. read more

The staff at the store is routinely rude, condescending and does their best to avoid customers. Surprisingly, some of the worst are the cashiers. I go to the store because it's less than a 1/2 mile from my house and that is the only reason. The customer service employees are not knowledgeable, often times Show their frustration and complain out loud about the management and other employs, roll their eyes or walk away when asked questions on times if confronted can answer the questions being asked anyway. Nora up front is a prime example of everything a customer service employee should not be. And I believe for the entire 5 years that I've been going to the store she has been there and has never once had a different attitude. Her attitude is hostile, aggresive and annoyed every single time. read more

Have bought many items from this store. We are happy with the products and service provided by their employees and contractors. Will keep coming back. We also like walking around the store to plan our next project. Sometimes they beat Home Depot prices and sometimes they don't but the 10% discount can factor in too. read more

We enjoy going here because they recognize Military people. I love that about this company! We went there today to get some paint for our front door and we had a gentleman named Keith to help us out. I gave him a good laugh because I had a tiny paint chip from our front door but he said that was enough to get a color match. He was very understanding that we had to get as close as possible because we live in a townhome community. He did a sample and showed up and it was spot on. He was very nice and knowledgable about the types of paints for the front door and we took all his recommendations. Now we when we went to check out there was an employee writing stuff down with the drink cooler and she didn't even turn around to us to even let us know she wanted us to go to another register. All she did was POINT, seriously? Because she didn't say anything we didn't know we had to go to another register so when it was our turn to check out the cashier pointed to that lady and said: "she wants you to go to another register." Really? Why? So we didn't put up a fuss and went over to the other lane. The lady that checked us out had a sling and was very sweet. Being nice honestly goes a long way but I guess not everyone realizes that. Oh well. read more

This has to be one of the worst of worst stores Lowes has in their system. If I am like most Big Box hardware store shoppers when I walk in, I have a good idea of what I need, but sometimes I need some additional information, help or reassurance I am correct. So, I track down a sales associate and quickly figure out that they neither care nor just do not know their products. My most recent visit was for (12 bags) landscape rock, (6 bags) mulch and (2 bags) garden soil. 1st- no carts available 2nd- found two associates who seem to be engaged in a non-work-related discussion (one of the two was sitting on the exact type of cart that I needed) 3rd= they both seemed annoyed that I was asking for help to get a cart 4th- one offered a solution that I could go around the store get the item numbers I needed come back up and she would help me ( I realized that this was just to move me along) 5th- got the item numbers returned up front and then was told to go outside and find a cart so I could get my items (she even pointed at a cart that was so small that I no way could fit my needs on it and then goy extremely upset with me when I said no way it would work) 6th- I said I was going up to customer service for assistance and started off in that direction, she ran past me and arrived at the customer service desk before I did 7th-when I arrived at customer service desk, she was huddled with other associates who looked over their shoulders at me. 8th- I was ignored by the suddenly then busy associate's 9th I left store without any purchases. Sad. read more

Horrible customer service especially Chris the manager on duty. If you have an issue he gets defensive and makes excuses, does not listen to issue to try and resolve. Ive had numerous issues with delivery of vanities purchased. Chris from delivering was helping us and had us pick out replacements. We went to another store, picked them out and spoke to him. We never heard from him again and now no one at the store knows what we are taking about. Horrible management!! read more

This Lowe's is not taking the safety of their customers and employees seriously. As I was being checked out earlier today the man ringing me up was talking to one of his coworkers saying that he was afraid he had got Covid, because one of his coworkers he "was working close with" tested positive. A manager nearby told him to stop talking about it in front of customers, and did not say anything about any precautions they may be taking to keep myself and other customers safe. Any employees that were in contact with that employee should have been quarantined, no questions asked. They should not be putting customers at risk for profit. Not to mention that the employee who discussed being in contact with covid in front of me continuously did not have his mask on correctly. I am afraid for the numerous elderly customers I see here on a daily basis. read more

Another Wish there was a ZERO STARS OPTION! I went to Lowe's to purchase a mini refrigerator. While there, a lowes worker at the front of the store talked me into opening a lowes credit card with the promise of $30 off on purchases over $50 or $100 off if I spent $600 or more. Such a deal! Who would refuse that? So off I go and open a lowes credit card account. The refrigerator I wanted was $179 and not on sale. I figured it's a good deal since I'll now get $30 off. The lady that talked me into the credit card kept talking up the better savings deal when $600 was spent so we then decided to look at washers. We decided to purchase a new washer and made sure to select one to bring the total purchase to $600 thereby giving us the $100 off instead of $30 off. They had several lessor cost items but then we would not meet the spending requirement so we selected a higher priced item. Since the refrigerator I wanted was only available at the Rockledge, FL store, we decided to buy everything at the same time, and off we go to the Rockledge store to make our purchases. When we get to the Rockledge store, they have the refrigerator ready and put aside for us. Good sign! We then select a washer costly enough to bring the total over $600. When we get to the check out, the cashier was less than competent and had multiple issues bringing the appliance order up. She barely knew her way around the register. She eventually had to call a supervisor for help. The supervisor arrives and takes over for the cashier, corrects her mistakes, and brings up the appliance transaction. Supervisor then leaves and I give the cashier the temporary credit card authorization and the $30/100 dollar off coupon. Again, total cluster. She scans the temporary credit slip & coupon multiple times and the transaction does not total. She again calls over the supervisor who fixes her mistakes and tells her to never make multiple scans because it will lock up the account. The supervisor clears everything, then scans my temporary credit slip and coupon. The screen shows a message "coupon previously redeemed, take coupon from customer" yet still NO discount is applied to the total. The supervisor then says we're ineligible for the savings because the items are on sale. The refrigerator is not on sale... No where on the coupon does it say sale items prohibited. The supervisor says it must be somewhere in the 'small print' and that lowes does not give these discounts with sale items. I then tell her what about the $30 mini frig? It was full price and if that were the case, why didn't the system just authorize the $30 discount? I reminded her that the cashier had made so many initial mistakes maybe this was why the coupon did not go through? Now I don't even get the $30 off for the mini-frig which was full price? We were ultimately able to use the 10% military discount but If I'd have known they were going to do this I would never have opened an account to begin with. They used deceptive sales practices to get me to sign up for their credit card. I would have most certainly selected a cheaper washer to keep down the costs, and since they kept my coupon I still don't have an opportunity for the savings should I make a qualifying purchase greater than $50/$600! Lesson learned: Stick with Home Depot. They don't lie to their customers! read more