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Lowe's Home Improvement

2.4 (72 reviews)
Open 6:00 am - 10:00 pm
Updated 3 weeks ago

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The gap on the right side under the stove
Laura R.

We had purchased a lot of appliances in the past for our rental houses and things were great. Now we are trying to purchase a stovetop and oven for $3000 for our own house. On August 1 the installer came and installed the stovetop and it's too small. You can see the ceiling from underneath on the sides. They also didn't hook the electric part up correctly, didn't have all the equipment, and we had to give them electric tape and wire nuts, and it has been left open. Not very professional. I can't use it at all, am afraid to even set anything on it because it will break. It's turned off at the fuse box. They sent out another guy who was supposed to remeasure and he agreed that this is not safe, nor is it code, said he was going to fix it and got in his truck and left. That was August 15 and now it's the 25th and no phone call, nothing. I went to the store and told them I want my money back. They are trying to make me jump through hoops and we will see if the install company will call again like they promised. They used to be good, I don't know what happened. I still don't have a stovetop I can use. I am fuming. How long should I have to go with no stove and they have my $3000? I can't even set anything on there for fear of it breaking. The weight of the underside will also pull down on the bottom and break the glass without me touching it. That's what the last guy said before he got in his truck and left. The manager is trying to do something now but it's too little, too late. Two stars for they used to be good, but if they keep doing things like this they will put themselves out of business. They wanted me to email the pictures but I can't and they won't take them by text so I guess I will post them here. Oh well... ********************************************* It's September 2 and I had to get my money back and go elsewhere to purchase my appliances. Today Lowe's was supposed to come and take this cooktop and the guy who came out refused to even touch it so what do I do now?? They never return any calls, they don't care that I'm left like this. I want my money back and for them to take the cooktop like they were supposed to today. Do I have to go to court? This is so messed up. Don't get any doors either, the company they had (Elite) is going out of business and they can't find another company. There was another customer trying to get all the hardware so his doors can be installed and they just gave him a shoulder shrug and told him they didn't know what to tell him. That company installed some doors for me last year and did a fantastic job. I don't know what is going on over there. They need new management or something. I had to take away one of the two stars because they have taken my money and I'm dealing with this still. I have called them 14 times up to now and it's a waste of my time.

Abigail O.

The people here are really helpful. They usually have everything we need. There was an occasion that they didn't and it was a simple trip to the Pro Desk and they ordered it no problem. We have been here almost every single day of the week. We've purchased washer and dryers from here and when the washer went array, it was so EASY to have them send someone out to fix it.

This is how a complete set is suppose to look

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3 years ago

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1 year ago

I felt like I was being harassment by the employees and I don't think that's the right way to treat your customers

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Review Highlights - Lowe's Home Improvement

There was an occasion that they didn't and it was a simple trip to the Pro Desk and they ordered it no problem.

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Great Lakes Ace - Needed Velcro...

Great Lakes Ace

4.3(6 reviews)
4.9 mi
$$

I grew up going to Ace Hardware stores as a kid, as there wasn't big box stores close to use like…read moreHome Depot or Lowe's as a kid. I remember the smell of the place and it was a combination of fertilizer, flowers and hardware. As an adult, I go from time to time because I don't always have the patience to wander through big box stores for simple, small ticket items. I prefer this Ace Hardware for a few reasons. For starters, they are bigger than most. Not the newest or greatest, but nice none the less. They also have a small but fabulous outdoor garden center with ample flowers, pots and other accessories for your home. The staff here is friendly and helpful. If I have questions, they are quick to help me with finding an item, getting a price check or just helping me in general. This store does offer extra services as well. I think they do phone screen repairs, key cutting, along with other services as well. Plus, the parking here is great, and it's easy in, easy out. Thank you Ace for making life easy! Even through you aren't as close to me as I would like, your store is clean, organized, well stocked and the staff is super friendly.

I've been a customer of this location's hardware store for almost two decades. I'm not sure when…read morethey became Ace hardware but ever since they have been enormously helpful, thoughtful, and honest. Honest. If they can find it, they'll find it. Find it, they'll tell you where you can get it.

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Great Lakes Ace

Great Lakes Ace

4.2(6 reviews)
12.4 mi
$$

This ACE Hardware location and the staff really make this location special. I've stopped in three…read moretimes in the last two weeks and they've gone above and beyond to help me and give me helpful tips on the project that I'm working on. There advice and know how helped me get the right parts that I need to complete the jobs. This Ace location has everything you could ever need for your home-improvement projects. The isles are marked well and really helps shorten your time in the store. They have a nice parking lot with plenty of parking space. The inside is white glove clean and staffed well. I can recommend this Ace Hardware location with a 5 star rating. I would go out of my way to go here and give them my business. It honestly reminds me of s mom and pop old school location. Give them a try and be ready to be impressed.

My local Ace Hardware Store has been consistently dependable, friendly, and helpful whenever I'm…read morelooking for something, even if I'm not quite sure what it is. So when I am out and about and find that I need something, I usually check to see if there is an Ace Hardware nearby; and that's how I ended up in this one. We had just put a property under contract to buy and the owner only had one key. We needed at least one spare to put into a lock box hung on the door and drove over here to have one made. It was easy to find and as I went in I was greeted and asked if I needed help finding anything. I asked to get a copy of the key made and was directed to where the machine was and quickly had the spare key made, paid for, and in my hand as I left the store...all in under five minutes. And the best part was the key they made for me fit and worked! As with my local Ace, they were helpful and friendly and quickly got me on my way.

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Entrance

Lowe's Home Improvement - hardware - Updated May 2026

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