I'd went and purchased a water pump last night and found out I didn't really need it. I took it back right away this morning. Still in the box unopened, the Clerk gave me a run around and called her supervisor to check if the box was not tampered with they claim . A waste of 15 mins. A total waste of 45 minutes to return an item. This a second time for me to return an item to Lowes both times were unpleasant and irritating Then after I went to get some pumping fittings . The associate in pumping was very helpful and knowledgable. Once I was done, there was large line up at only cashier was working the self-serve tills . I went to three of the self- serve none were working . There were no other tills opens I went over to customer service to ask if they could open a till where I waited for a few mins watching three clerks there that were goofing around a computer a giggling. Being ignored and looking a the line up getting bigger on the one till . I set the items down on the counter and walked out . Piss poor customer service and a lack of Cashers on duty , during their busy season read more

I have shopped at Lowe's previously for toilets, which is why I went there again this time. The man I dealt with initially ('Larry') provided some of the best customer service I have ever received, however, everything that happened afterward undermined and erased that initial experience. I purchased a Pfister Fullerton toilet which, upon installation, did not work properly. Irritating, but I contacted a professional plumber to see if there was something he could remedy. He came over, looked at the toilet and informed me that there was a flaw in the design of a specific part which meant the toilet would not work. He suggested I return the toilet to the store and get a different one. Upon removing the nonfunctioning toilet and packing it up and returning it to the store, I went to the 'Returns' desk. A scowling woman there asked what I was looking for, and when I told her I needed to return the broken toilet, she informed me it would be a 20 minute wait for someone from plumbing to come help me. I waited. Then, this other guy (whose name I never got) came over from the plumbing department and brusquely asked what I needed. He took a look at the toilet, asked if I had installed it, and when I told him I did and it didn't work, he told me there was nothing he could do, and that I should call Pfister. He even went a step further and told me that it was against the law for Lowe's to take back a toilet 'once it's been installed' (this is a lie). He refused to help facilitate the return or refund in any way, and was incredibly rude. The store itself is poorly stocked for such a large building. Employees that I have dealt with there, with the glittering exception of Larry, have been officious, incompetent and rude. Apologies to Larry, who hopefully will leave the company for greener pastures, as the operation Lowe's is running in Regina is awful. I will not be going back, and will gladly tell anyone I know to do the same. Go to Home Depot, Rona, Canadian Tire, Home Hardware, Co-Op, or anywhere else at all. Avoid Lowe's. read more