Kenny, Pam, Christine and Ron were great this morning! Had a mower on clearance that showed out of stock for the store online for clearance but we found one in store and they sold it for the online price matched to their store! read more

Unable to get service in the appliance store Music volume in store is so loud you cannot talk to a customer rep. Records an average of 65 dB. read more

They sell USED refrigerators, passing them off as new. We bought a refrigerator a week ago and has not worked since day one Lowe's would not help with our troubleshooting so we called Samsung directly. We found out that it was under somebody else's name already with an existing issue. unbelievably bad customer service. Even worse products. We need help and don't know where to go to actually resolve this. read more

DO NOT buy your appliances here. Lowe's will SCAM you. Bought a dishwasher. Delivered damaged two times. Numerous calls later. Even have an email that a refund was issued. Refund was never issued, and LOWES is now lying and making up stories saying item not reported in time well if it wasn't reported in time then why do I have correspondence saying they will resolve and issue a refund? LIARS. SCAMMERS. Refused to resolve even though I have proof and they created false entries in their system to get out of issuing refund. read more

Service was great. Clean and well ordered. The item I wanted was in stock, with choices. Luis helped us find what we needed. (Wood chisel.)Dallas was also very helpful in Garden Center. read more

This is a pretty basic Lowe's, I've gone to pick stuff up and have left realizing I needed to just go and order it online because it wasn't available in store. But I keep going back for various home improvement needs because it's convenient and the staff is normally pretty helpful. read more

Crystal was absolutely amazing even though we had to buy a $800 washer made the experience way worth it thanks so much for your kindness and it was so quick you have a wonderful kind employee read more

Don't buy carpet here!!! I ordered carpet to be installed at my house. There is a piano on wheels in the living room that needed to be moved. The original installer agreed to move the piano. By the time my carpet arrived, Lowes changed installers. The new installers would not move the piano, therefore I had to get a refund. Lowes did NOT honor their contract. I will never shop at Lowes again. read more

Their key machines don't work. I have not only a jammed key stuck in my front door, but it's also broken off. And the day previously it took 15 mins just for someone to pick up the phone. Home Depot is a million times better than this place, save yourself time and money and don't go here, go to Home Depot... read more

Lowe's Home Improvement - Exhibit A: jammed and broken key... - Hardware Stores Near Me - Orange Park, Florida

Service is getting worse every day. They don't have a single checkout open, watch you check out yourself and then demand to see the receipt when the alarm goes off walking out the door. Either staff the registers, or lose the attitude when your inventory control systems send off false alarms. Once I can write off to a surly employee; Second time my wife marked it up to Not enough staff. This is the third time. That's management that doesn't care. I'm done with these people. From now on, it's Amazon for stuff I don't need right away and Ace for anything I need immediately. Ace may be more expensive but at least they don't treat the customers like a inconvenient interruption in their day. Lowes in general has really dropped the ball on customer service, but this store is hands-down the worst I've been to in a long time. read more

Bought a grill here and they were offering free delivery and assembly. The lady pulled our grill so the wouldn't sell it. I paid for it and the set me up for a Friday delivery. Sent me a reminder on Wednesday for Friday delivery. Friday comes and no delivery. I call and was told the were on back order. I said no the lady pulled the grill, I seen it. Well they sent it to a location closer to you for assembly and delivery. Where is it then. We don't know but your best bet is to refund your money and find a store where it's in stock. It was in stock here when I bought it. Yea it happens. Wtf kind of customer service is that. Then he says I can make sure to comp delivery. I said you have a sign that says free delivery on orders over $398. My grill was over that. Well they charged for delivery. Another wtf,because I was told it was free delivery. This place is a joke. When I told the manager my waited all day at home for a delivery he said yea um sorry. I'm livid. Worst customer service and customer satisfaction ever. read more

This is the closest home improvement store to our home so we end up here quite a bit during home projects. I must say I prefer their competitor but sometimes it's not timely to make that drive. My biggest complaint here is lack of customer service. You have to go hunting for people and several times we've been sent to the wrong area or told that it's not their department so they don't have an answer to our query. I would expect an employee to try to find an answer and not just leave us still looking for an item or an answer. Prices are pretty standard with other home improvement stores, it's just the lack of helpfulness that sends me elsewhere. read more

I purchased a White Cabinet online and when I opened the box there was no back to the cabinet. I called and spoke to someone in Customer Service and she told me that I would have to return it to the store. I explained that the box was in pieces because that was the only way I could get all of the parts out of the box. I asked to speak with a manager and he told me the same thing. You have to bring the cabinet back to the store. I am 73 years old and I could not return it because it was to heavy to lift all I wanted was the back. of the cabinet. I will never buy anything from Lowes every again. I will go to another company. read more

The store itself is fine, but don't ever have anything delivered. I wish today was the first time I've had an issue with these people, but unfortunately it is not. We were given a delivery window of 10am to noon. At 1215 I called the delivery number because we had yet to see a truck and had not received a phone call stating that anything had changed. I was informed that THE TRUCK DIDN'T EVEN LEAVE THE STORE UNTIL 1130!!! Come on, Lowe's. People are forced to plan their day around the delivery schedule that YOU promise. If something changes, you owe it to your customers to call them and inform them of the change. Now we are forced to cancel what we had planned for this afternoon (in addition to the plans we ALREADY cancelled to accommodate the delivery) because NOBODY at your store thought it was important enough to call some customers. And let's be honest here. Someone purchasing something that requires delivery ha already spent a good deal of money. Probably not the customer you want to alienate. I know, I know. It isn't REALLY your fault. As it was explained to me, you have a 3rd party that schedules your deliveries for you. But for anyone with any sense of logic that may read this: in what world does it make sense to insert someone that does not work for Lowe's between a sale at a Lowe's store and a delivery carried out by Lowe's employees in a Lowe's truck? Am I the only one that feels this might lead to a disconnect between the store and its customers? We shouldn't have even had to wait until today. You have signage ALL OVER you Appliance Department that states "Free Next Day Delivery". We made our purchase on Friday morning just after the store opened and were told that there were no deliveries available the next day and that we would have to wait until Sunday to replace our broken oven (which was a Lowe's purchase). Fix your delivery service. The Middleburg or Old St. Augustine Rd stores may not do it any better, but I won't give your store the ability to screw things up again. Update: Nobody from the store ever bothered to reach out to even apologize. Now here we are a few weeks later with another customer service fumble. Never again, Lowe's of Orange Park. Never again. read more

Lowe's Home Improvement - Hardware Stores Near Me - Orange Park, Florida

Lowe's of Orange Park Florida: Customer friendly with convenient location! Brian in the Lumber Department is professional, friendly, and enthusiastic in his customer service. I needed a good price and a custom cut dimension on a finished piece of plywood. He went straight to work, found me a great price and cut the dimensions with dead-on accuracy! Only 1 thing needs a tweak on Lowe's quality - the saw blade of their cutting station should have been changed because my newly cut edge was badly burred. This was finished wood they cut and it deserved a nice clean cut edge. The cashier down front went out of his way to expedite my purchase and send me on my way cuz the sky was about to drop buckets of rain. Lol. Thank you. Product: 5/5 stars Price: 5/5 stars Lumber rep: 6/5 stars ! Cutting Station: 3.5/5 stars Cashier: 5/5 stars Parking lot: 5/5 stars Location: 5/5 stars Way to go Lowe's of Orange Park Florida !! read more

Orange Park Lowe's 2285 Kingsley Ave Orange Park, FL store #1897 The worst customer service in history! Stood there for over 30 minutes trying to buy a smoker and could not get anyone to help. On 9/16/2020, from 6:40 P.M. to 7:10 P.M. with the enunciator calling for help to the generators and no help. Four employees ignored me and walked by. Unbelievable, how does a store not want to sell a $400 smoker. I will not be back ever! I recommend you go elsewhere too. read more

I purchased a refrigerator Friday the 1st , they charged my account that day. We picked the fridge up a few hours later. And then yesterday exactly 1 week later they charge me again. And are giving me different stories and not returning my money removed from my account. read more

Is it me or does anyone else get happy when they smell fresh cut lumber? Well I will admit that I am that guy who will walk around a hardware store for hours and only buy a box of bolts. My wife hates it when we have to go get anything from Lowes because I become a kid on Christmas Day. I was very pleased with the customer service I received. Every associate I encountered was knowledgeable in their particular area which was great. I never had to purchase a brand new washer/dryer set in my life but Gary help me narrow my choices down to chose the right one. I also ended up buying a lawn mower and a patio furniture set. I also received great service in these departments as well. The store service was excellent and delivery went smooth as well. The morning of delivery there was a minor hiccup but Dana squared it away for us without us having to return to the store. With all questions, changes and "oh wait I want theses also", we never seem like we were a burden. This made a great shopping adventure in my book. read more

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Bought mulch stuff is on sale for two dollars a bag got 10 bags at home all the bags Dis-colored mulch only opened 1 bag. Simply wanted to exchange the mulch or a different brand that wasn't discolored. Had to speak with three managers finally the general manager of the store Joel before that was authorized. Went back 30 minutes later to get another load of mulch to finish the rest of the house general manager had gone home and even though I had a receipt if they price matched it everybody refuse to do the price match so now I have to go back early in the morning it will be my third trip to try to find a general manager to override mulch at a cost of an extra dollar a bag on 10 bags absolutely ridiculous. Spoke with the head cashier she said she couldn't do hope with the assistance of Illinois for Judy she said she couldn't do and try to speak with the garden manager he told me to wait a few minutes if you'll be right back 20 minutes later he left me standing there in the garden center. This will be the last time I shop at the store going to go to Home Depot for now on better customer service I hope. read more

Lowe's Home Improvement - Hardware Stores Near Me - Orange Park, Florida

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Store itself is nice, sometimes hard to find items. Customer service and return situation makes you feel like a idiot if you've never done it before. The "exit" door is the entrance to the return desk. So if you have to do a simple exchange, you go and return the item first, THEN you go shopping for the item you just had returned and hopefully you'll find the right one. The employee at the Returns station may or may not be nice. The lady I got made me feel like a idiot, paper waster and a completely incompetent human. A simple, "This is how returns/exchanges work." Would have sufficed. But instead I was made to feel that I wasted paper, time, and that I should not come back. read more

Worse customer service I've ever had. And I HIGHLY discourage anyone from using their curbside pickup. They are unorganized and do not know how to manage this option. I waited in curbside for over 30 minutes. Called back into the store and was told they are still looking for my item. (In a rude tone, I must add!) Then she hung up on me. (If this pandemic was not going on, I would have walked into the store to raise hell!) And.... WTF! HOW IS IT POSSIBLE THAT YOU CAN'T FIND MY ORDER. An item that I ordered on April 4th and just got the email for pickup yesterday. I'm sticking to The Home Depot! They are more organized and friendly. read more

This is like every other Lowes, which has everything you could need to improve or worked on Holmes. This Lowes was clean and looks like well-maintained. All the shelves seem to be fully stocked. But I was looking for some help and had trouble finding an employee (plumbing). The employee that I finally found was very helpful but had no expertise in plumbing because they worked in electrical. They didn't have anybody available for the plumbing area that day. read more

I was shopping for a DeWalt reciprocating saw. When I went to Lowes on Oldfield Crossing, they were out of the item, however the associate searched his phone and showed me that the Lowes Orange Park store had 5 of the units. I took a pix of his screen showing 5 units. Then I drove to the Orange Park store despite the traffic. When I got there there were no associates near the tools section, so I asked customer service. They found the person in charge of tools who checked his phone and said they had zero units. I showed him the screenshot from the other store showing they should have 5 units, and he replied "Well the computer doesn't always know what's in inventory." Really? Isn't that the purpose of a point of sale system? I eventually found the item at a Home Depot, but that will be the last time I ever use the Lowes Orange Park store! read more

Very poor customer service. Employee seem like they're too busy to help you with anything. That is if you can find an employee to help you. Store seems very understaffed. In the staff that is there is hanging around the service desk hanging out and talking. You have to interrupt them of their conversation with nothing to do with their job to get any help. It has been like this several times that I have visited this location. It is the worst Lowes that I have ever been to. I will not ever visit this location again. If any location. read more

Ordered blinds (special order) from location as I have done in the past, always a chore because no one typically knows how to use computer back in the department. Get phone call that my order has arrived at store. I come in, I am greeted by CIARA at the service desk. Tell her I am here to pick up order I did in store which were shutters. She doesn't know how to look up order. Has to ask other associate. She then is instructed by the other associate to look me up on system by phone number. She then asked what did I order....shutters like I already told you. But I get it, just a small time guy spending 3 grand on blinds and not some big contractor spending millions so I guess you get what you pay for.... Oh it just got better. Here you go sir, sign here. Well there supposed to be 3 boxes and you have brought me just 2....nobody cares about attention to details these days. read more

Don't waste your time here. Went to look at cabinets no one was there to help. Ask for help the guy came and gave this long excuse why he couldn't help us. This place is horrible. There's only two cabinet men and only one was working and he was a true ass. Did not want to help at all. Went to the Front and asked to talk to a manager. And the lady said there's no one here is there something that I can help you with and I told her the situation and then she gave me this big long excuse nothing was resolved. read more

Big thanks to Bill in the garden center/Christmas tree tent for his help today! Had a great time chatting, so helpful, and happy birthday to Debbie! They made our day. read more

Can I give 0 stars? I ordered a dishwasher back in May. They finally got around to installing it on June 10. The dishwasher had several dents and they were supposed to replace it. After a few calls, I finally got a confirmation that they would be here between 3 and 6. Another day off work, but oh well. it was a NO SHOW. After nearly an hour on hold, I hung up an called again. This time I asked for a manager. The manager said she would look into it and call me right back. Guess what...she didn't . I will NEVER order from LOWE's again. read more

I went in a couple days ago looking for an exterior paint for my house. I went to the front desk in the paint department and a WONDERFUL gentleman named Julian assisted me. I was looking at the Sherman William's Weather Shield brand, he informed me of the price which was a little out of my price range. I told him and he said that it shouldn't be a problem and informed me to come back tomorrow that way it would be discounted to $9!! He made the paint and left it on the shelf for me. It's awesome that there are associates that are willing to help out the customers! read more

We purchased a washer one year ago from lowes and also purchased a 3 year extended warranty. The washer went out over a week ago and we have had not luck getting the warranty department to call us or email us back. We tried the first two days calling at night and spoke to two different individuals who could not understand English very well and after trying for over 45 min on each call we hung up frustrated. We called the store and the guy in appliances helped my wife during the day reach someone there and they filed a claim on a three way call. 48 hours has passed and not a word. My wife called again and was on hold over an hour and finally hung up. I went to the local store in orange park and they tried on the phone only to have hang up after 15 min of being on hold. I spoke with the store manager Robby And he said it was pretty much out of their hands after 6 months. He did say he would send a complaint to corporate. As much as I hate to say this I would not recommend purchasing appliances from lowes as you do not get the support from lowes. We have purchased many items over the years. My next step will have to be the better business bureau. read more

I am so annoyed with Lowe's, I ordered a vanity top from Lowe's was told it would take 3-4 weeks. After about 3 weeks I finally get a phone call that my vanity top is in and later that day I drove to Lowe's to pickup the top. After waiting 45 minutes for them to bring the top to the front of the store, I'm told they can't find it. They then question if I received notification that the top was in, I confirmed I had received a phone call and also pulled up the status while waiting which showed the vanity top was at Lowe's in Orange Park. They asked me to wait just a little while longer because they had one more place to look. Finally after waiting almost an hour they say they can't find it but will have it delivered the next day at their expense. I was told I would receive a phone call the next morning to confirm a delivery time, so I have been hanging around the house all day waiting for a phone call or delivery, the delivery never came as promised. So I called again the next day since again I did not receive a call with delivery time, I was told it was scheduled for delivery but for some reason it wasn't placed on the truck and was told I would receive a call back, which I did about 5 hours later. The first call I was told the driver was loading the vanity top on the truck and would be headed to my house in about 10 minutes. It's almost laughable the service was so bad but after again the delivery did not happen. I received another call and was told they were having mechanical problems and would call back, they did not call back as agreed. However surprisingly I received a call the next day Saturday from the manager again saying the truck would be headed to my house in about 10 minutes. After so many broken promises I had my doubts but they finally delivered. Totally unacceptable service, wasted two days waiting for delivery. read more

Do NOT have anything installed through Lowes. They just want a cut they do not back it up. They could care less if the work (roof) is installed correctly. Had it done through them thinking a big company like that would stand behind it. No! When I called they totally brushed me off. They will never get my a dime of my business again! read more

It's a nicer store then most. They carry a certain wall hanging system that Homeless don't. The one store had something similar but this one had what I needed. The folks inside seem happy to be there. You don't see n hear that much these days. read more

Why would anyone shop here? Go to Home Depot or Ace Hardware. They truly believe because their store looks neater and cleaner that they are better. News Flash! You have to treat people with respect and have good customer service for your business to thrive. This place was clean but the service was very poor. Employees didn't have any knowledge on where anything was. read more

I am a local contractor that has used this location for years. Actual usefulness and varied subject knowledge can be found in the staff. Great for calling ahead and having orders pulled for you. read more

Awesome customer service. Awesome Big Green Bissell, they rent these for carpet cleaning, I use this for rug cleaning, it rocks!

It's difficult to sum up such an extremely frustrating experience, but I'll try my best. The initial agreement with Lowe's was that our cork flooring install would likely be completed prior to our move-in date to our new home. Instead, on move-in day, we were met with a partially completed kitchen floor due to running out of flooring, visible gold underlayment along the edges of various areas due to such jagged cuts, and two improperly installed areas that clearly needed to be redone. When we finally gathered the fortitude to call Lowe's to finish the job, we were told the original subcontractors were let go due to their ineptitude. The new subcontractors assessed the situation and agreed to finishing the job and redoing the two areas with original installation issues. Unfortunately, the one issue required the entire living room/dining room floor to be ripped up in order to have a leveling compound added. This resulted in our large living space turning into a sea of mud that would not dry for a week, which would have been much longer had I not finally lost my patience; only then did they suddenly came up with a quick fix. When the job was finally completed, almost a year later I might add, instead of relief, we were faced with lost wages due to my not being able to work from home many days due to the continued work or failed attempts at work, the costs of having to eat out for many meals which we typically avoid, the stress of it all of course particularly on our young children, and most importantly, the fact that the new crew sawed all boards inside our house without our knowledge or consent. When the job was completed, we were met with thick piles of dust throughout all the floors and on all countertops, and it literally took a month or more to clean dust from all the cupboards, etc. Unfortunately, we also learned at our next a/c maintenance appointment that our secondary air cleaner had died and that our air ducts needed cleaning; both were fine at our last appointment so logic would say that the extreme amounts of saw dust caused the issues. The cost? Over 1K for a new air unit and about 700 for duct cleaning. I should also add that the two issues that were "redone" only have new issues - the living room floor now has a very large bubble and the hall area has a visible gap between floorboards. We decided we'd personally rather live with the issues than deal with Lowe's any further. The basic message is this - spend a few "extra" dollars to go with another contractor, not a subcontractor through Lowe's! read more

Okay so I went got a cactus for my nephew and the flower was dead that's completely fine until my nephew saw this white thing dripping from it and on further inspection it was hot glue holding flower together so I took it back got a refund when I showed the customer service woman she said " what the fuck" it was completely inappropriate I let it slide and went to get a new cactus just to find they all were super glued so I picked something completely different went back to same lady and as talking to a coworker right in front of me said " all my customers have been idiots today I need a brandy" that was completely inappropriate terrible service read more

A gentleman named Steve helped us with our clothes washer and dryer purchase. He was wonderful. So knowledgable and helpful

You would think a home improvement store would be better maintained. The men's toilet was so loose from the floor and wall, it was like pooping on a see saw. Sorry Larry, I think I will poop at the Home Depot from now on. read more