I have been a loyal Lowe's customer, but this was one of the worst customer experiences I have ever had. I paid Lowe's for same-day delivery. The delivery arrived 2 hours and 45 minutes late, and despite clear instructions to leave my order at my front door, the delivery driver left my order at the very end of my driveway next to the road. That is not a completed delivery. When I contacted the delivery company, OneRail, I spent over an hour getting the runaround. Instead of taking responsibility, I was met with rude, dismissive, and sarcastic customer service because I expected the driver to complete the delivery properly. The most disappointing part is that OneRail represents Lowe's. As the customer, I didn't choose OneRail--Lowe's did. When Lowe's contracts with a delivery company, customers reasonably expect that company to meet Lowe's standards for professionalism and service. This wasn't simply a late delivery. It was a complete breakdown in customer service from start to finish: nearly three hours late, delivery instructions ignored, my order abandoned at the end of my driveway, and no meaningful effort to correct the mistake. Lowe's needs to seriously reconsider its partnership with OneRail. Every failed OneRail delivery becomes a Lowe's customer experience, and that's exactly what happened here. If this is the level of service customers can expect from Lowe's delivery partner, people deserve to know before they pay for same-day delivery. read more

Walked into Lowe's to buy one (1) lightbulb. Left three hours later with a grill, a succulent I named "Steve," and the sudden urge to build a pergola--despite living in an apartment. The staff? Top tier. I asked a guy in a red vest where the drywall was. He didn't just tell me--this man led me, like Gandalf through the Mines of Moria. I felt safe. Enlightened. Emotionally supported. Found myself standing in the power tool aisle for 20 minutes, just... absorbing testosterone through osmosis. Pretty sure my beard grew half an inch and I temporarily understood the rules of football. Cashier told me, "Have a great day," and I believed her. Like, in my soul. read more

Unsafe conditions. I was checking out 1,000 lbs of rocks- the person checking out was trying to count how many and moved several bags which fell onto my husband's leg. While trying to help keep the stacks from falling- she toppled 3 other bags. There was no acknowledgment that she had done it. It also took her 5 attempts to count the 20 rocks. We would have happily rearranged the bags for easier counting. Extremely unsafe. read more

Absolutely the worst experience I've ever had. I honestly cannot believe this associate is allowed to work there. This is not the first time I've witnessed poor customer service from this individual, but this incident was so bad that I'm taking time out of my busy schedule to report it. I went into the store looking for galvanized hanger straps that I've purchased from Lowe's before. I asked one associate if he could help me find them. He actually tried--he looked online and seemed new--so I appreciated his effort even though he couldn't locate the item. He then asked another associate if he knew what aisle it was on. This is where everything went downhill. The second associate claimed he knew exactly what I was talking about but said the store didn't sell it. I told him I had purchased it there previously. His response was unbelievable: "If you bought it here before, you'd know where it was." My tone immediately shifted. I told him that if he didn't know where it was or wasn't willing to help, I would just find it myself. He then replied: "It's not that I don't know where it is, it's you don't know where it is." At that point, I was furious. I told him he was the rudest associate I had ever encountered and needed training. As I walked away, he added: "You're talking all that while you're walking away." I was shocked. I actually turned back and said, "I'm back--now what?" But I quickly gathered myself and realized he wasn't worth it. I let him antagonize me into almost escalating a situation that could have gotten out of hand. While I would love to say I'll never shop at this location again, that wouldn't be true. I understand good companies sometimes have bad employees. But it is the company's responsibility to ensure employees don't feel comfortable displaying this kind of unprofessional behavior. What makes this worse is that just the previous week, I asked for a manager at this same location to compliment a paint-desk employee for going above and beyond. He was the best Lowe's employee I've ever encountered. So the contrast is shocking. One very important detail: when I asked the rude associate for his name, he lied and said his name was "Byrd." When I went to the customer service desk to file a complaint, the manager and three employees all said no one by that name worked there. Once I described him (not wearing a vest or any Lowe's uniform), they chuckled like they already knew exactly who I was referring to--and were not surprised. His actual name is Carter. I will say this: the employees at the customer service desk were extremely apologetic and professional. Unfortunately, one employee like this can completely ruin the customer experience. read more

Worst Customer Service. Ordered 2 items that showed available for delivery next day. One item showed up, the second did not. Should have been on the same truck. When I asked , I was told that it was coming on a different truck a little later that same afternoon. That evening after 5pm I checked my order status... delivery is now scheduled for tomorrow. I called the NORFOLK VA #1065 store to ask where my item was. The CS told me it was not her problem... that they use a 3rd party delivery group out of Richmond and they could do nothing about it. When I asked for more info, she hung up on me. Frustrated to say the least. Status on the website showed my item would be delivered between 2 - 6 pm. At 7:30 I called the NORFOLK VA STORE #1065. After listening to the phone ring for over 10 min someone finally answered. I explained I was missing an item that was supposed to be delivered by now. I gave the order # and was told they could not give me status because the Transport Mgr had left for the day. Apparently no one else has the magical keys to the Transport Kingdom. When I asked to speak to the STORE #1065 manager on duty, I was told they don't have one.... she goes home at 5pm. When I asked to cancel the order, the CS said she couldn't figure out how to do that . I asked again for a Manager....she hung up on me. Over the last year I would estimate that our family may have spent more than $7,000 in the Lowes of my area for various projects. Bathroom replacements, new metal fence for the backyard, appliances, landscaping products.....a lot of different stuff. Little concerns always happen.... crooked boards... a couple of bags of already hardened concrete...slightly bent metal fence gate.....short count on mulch bags.... all little annoying but not deal breakers. But this total disregard for any form of Customer Service or satisfaction is a deal breaker for sure. Why would I keep spending my hard earned cash with a company that doesn't care to make sure their customers are treated fairly or with a little dignity? read more

The time was the height of the beginning of the pandemic. One of my best friend's lifelong friends, who was my age & had my same health problems, went shopping & became one of the first Virginia Beach Covid victims. So being in numerous high risk categories, no way was I going inside anywhere. We were in that early summer heat wave & if I couldn't go anywhere, I at least wanted to sit on the deck with the dogs. Shopping online for a large commercial fan to combat the heat, I found the perfect one at Lowe's. I could order online & have curbside pickup at the store. That was important since it was massively heavy. In the past I had bought numerous appliances & such from Lowe's. My now defunct business had done warranty work for them. So I knew they sold quality products. I placed the order & waited. My excitement was evident when I received a notification that the store had it ready for Pickup. I let the back seat of my SUV down and headed to the store, thinking it would be a relatively quick turnaround to return home. Boy, was I wrong!! I pulled into the loading zone & let them know I was there. Then I waited, and waited, and waited. Finally I called the store's customer service desk and the person answering wasn't nice. I was told to pull into a pickup parking space and wait. That I did, then waited, waited and waited. Calling the customer service desk again I was rudely told that he had customers. In a defeated voice I said "But I'm a customer too." It didn't seem to matter. It was very hot. I had no water and was completely miserable. I started watching the clock. The wait time had already passed 90 minutes. Finally in tears I called again and begged him to bring my order. "Please, please! I'm a senior citizen, in bad health & a longtime Lowe's customer." When someone finally brought out my fan box it took a little over 5 minutes from the time he walked out the store door to the time he went back inside. But I was a wreck. The experience was so traumatic that's it's taken 2 years to write the review. I'll never shop at this Lowe's again. I've started buying my new appliances from a competitor. read more

Ad a home owner I come to Lowe's often to purchase many items for my home improvement projects and my gardening needs. The prices are pretty average, inventory can be a hit or miss and service is sub par. When you need help on the floor most employees are no where to be found and when you do find one they advise they will call for help or may get a finger, pointing you to a random direction. . The service is somewhat better in the paint department. The check out process has become more and more impersonal and most times you stand on a line and then are pointed to self check out. On a positive note, there is plenty of parking, they always have soil and normally have a good variety of plants and pretty flowers! They are currently have a HUGE SALE and many plants and fall flower pots 50% off. read more

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Mike (asst mgr) and Terri redeemed my previously terrible Lowe's experiences, offering fantastic customer service and empathetic care. I'm a bargain shopper that does extensive prep and research ahead of store visits. On July 5th, I was on a mission to buy a grill, desperate to re-enter my family's good graces from punting the task too long. I discovered 2 commercial grade Char-Broil floor models that weren't showing up online, retail $450 each. One had severe physical damage, the other was missing 2 ceramic grates and the lower right door. Opportunity was knocking. When I asked Terri if I can buy a floor model, she said it's not even showing up in their internal system so I'd need manager approval. Enter Mike! Me: "can I buy a floor model?" Mike: "sure" Me: "can I do the work of grabbing grates/door from the damaged grill and installing on this one?" Mike: "sure, I'll help you!" Me: "since it's a floor model that's seen wear, is it possible to receive a discount?" Mike: "you bet - how's say 40% off sound?" Even though I had to order the drip tray and ir grill scraper from Char-Broil's website, Mike and Terri helped our family celebrate July 4th (ish) in grand grilled food fashion while saving cash. A customer leaving with me even offered to help load the grill in my van; had to go back into Lowe's to borrow a screwdriver for removing the left counter section so it would fit. read more

Lowe's Home Improvement - Hardware Stores Near Me - Norfolk, Virginia

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This review was for an over the phone transaction that my contractor later picked up. This was my first time using this Lowes in over 5 years. I called Lowes with the specific item needed to order. The appliance staff confirmed the item was in stock. There was some confusion on if the microwave unit was counter, or built in. I paid by credit card. My contractor picked up the unit that was prepared for him. However the unit was not correct and returned on the spot. Everything was handled professionally and credit applied. I would say this transaction was A OK to better. 3+ rounding down. read more

Ugh. Not improved one bit. Is there a zero star option? First, this was an online order. And the site stated there may be a small delay in gathering the stuff; no problem, I wasn't working the project immediately anyway. Six days later, I got notification it was ready for pick up. Tried using the curbside pick-up. The number once transferred rang unanswered looping back to the menu eventually. I repeated this several times using the option 2 as told on the recording and also using the sequence described on the sign. Neither worked any better. And I am suspect that is often the case judging from no one else in the curbside spots still with the cars. I gave up and went inside. There is no effective social distancing; the typical door monitor was a vacant post and the store was very full. The staff... more than half were not masked or had the mask under their chins. Customer service desk looked up my order and curtly told me it was ready at lawn and garden. Lawn and garden's first response was telling me I needed to go to customer service because they had no orders. Looking at my papers, she then asked if I had paid ... DUH,,, lady you are holding the receipt for the online order. After about 20 minutes, she returned stating they'd be right up (translation is another 15 minutes). My guess is the stuff was never pulled. Eventually the forklift brought a pallet up and loaded it. After all this, and trying to keep all the engagements light hearted, I got home to find they'd shorted me on the pavers. I know I should go back and get a refund or the pavers. But for $5, I don't think its worth the time or aggrevation of dealing with that branch again. 0 stars - customer service 0 stars - social distancing/COVID protection 0 stars - response time 0 stars - ability to count 4 stars - price read more

Lowe's Home Improvement - Not so much. No answers when calling. - Hardware Stores Near Me - Norfolk, Virginia

When you say you're going to do something, then do it!! I'm a very domestic man and I love outside work. I finally got my potting soil, bags of it at that. This quarantine has allowed me some to make some major improvements in my home and outside in the hard. Lowe's is always good and clean to me. The workers are helpful and the checkout process lasted maybe 45 seconds. Never disappointing read more

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Store is absolute TRASH!!! Curbside pickup TRASH!!! Waited for over 55 minutes, missed another appointment, and was refused a refund for my time that was WASTED! called the store MULTIPLE times with no answer. it was so bad, someone from the paint department had to bring my stuff out. Because of this experience, I now pass Lowe's and go straight to Home Depot. read more

I love Lowes. They never disappoint. Found everything I needed - and then some! Today our cashier, Juvetta made our shopping experience even more pleasant. She was very personable, friendly and patient. She helped my Husband sign up for his military discount and didn't mind waiting while he did so. We had several questions on our trip today, and we received good advice. Especially in the lighting area. The guys over there helped us out alot. We just hung up our new lights and we are really pleased! We will definitely be returning there. read more

I would give zero stars if I could. Came up here on a Monday after work to purchase a washer and dryer set, imagine my surprise when the ONLY employee working in that department was on dinner break! They sent over this guy from the outdoor living section and all he could do was tell us if the items were in stock! Not his fault he was nice but he did not know this section. There was another customer wanting to buy a dryer and another couple that left after no one was there to assist. I told my husband that I was going up front to let management know. When I went up front there were at least 8 employees "hanging" out and one girl was stretching like gymnastics! No one cared about us so we left and spent our $2000 at Home Depot! They gladly accepted our business! We will never visit Lowes again this was outrageous! read more

Lowes as company is trash with no true customer service or care on how their products last. We had a privacy fence installed by them. A fence rated for 30 years is falling apart less than 2 years. With posts coming out of the ground and the lock mechanism falling apart. I was advised by Lowe's to just hire a local handy man to fix the crappy job the installers did. They made $32 billion in gross profit in 2022. But can't send someone to fix a portion of the fence they installed. Trash products, trash customer experience and trash employees with no compassion. Shop at Home Depot. read more

Waited a month for DW to come in! Only to discover, it's been sitting in the store for a week. No call!!!! So now we need an installer. No worries Lowes sets us with one! 4 months later it's still at lowes an were getting ready to return it. We've been lied too! Put out waiting for people to come to our house, no call no show. An this was a very expensive Bosch dishwasher! I'm so sad, I really wanted this. read more

Okay, we've been here twice. The first time we went to return the incorrect light bulbs my husband bought. We were ignored for 25 minutes as I watched the middle aged female employee rudely help the elderly gentleman in front of me- that was, she was rude until he mentioned where he worked. Then she was trying to get application information so she could apply to his workplace instead. After she helped him, she walked away from the desk and never came back to help us. No eye contact, no "I'll be right back". The other women at costumer service were all on the phone for the entire 25 min wait. We ended up keeping the incorrect light bulbs. The second time we went to Lowe's, the cashier was incredibly rude. (I was born and raised in Connecticut, so rude doesn't usually phase me. But dang she was on another level). The lady working the paint desk wouldn't stop trying to up sell everything after I told her many times I just bought a house and don't have money for the top of the line. I'm sure this is common protocol and she is just following orders. But it makes the shopping trip pretty drawn out when I have to explain several times that I don't have the money, nor do I want the most expensive paint & accessories on the market. They still get a star for having a Dominics outside, though! read more

I will never set foot in another Lowes. My wife purchased a deck for me when I retired from the Air Force. The deck was made by Trex, she made that choice because of the low maintenance. The deck looked great at first, until we start noticing the boards started warping and falling off. We contacted Trex to see if they would honor the warranty. We sent pictures of the damage, Trex said the warranty was void due to the fact that the deck was installed improperly. Apparently the contractor Lowes hired used nails instead of the required hardware. He basically used cheaper materials and pocketed the difference. Obviously Lowes doesn't vet their contractors before they use them. Lowes gave us the runaround for months before deciding not to repair our deck. read more

GE Profile Dishwasher with Lowes Protection Plus. Eight repair visits and dishwasher still broke. Lowes refuses to buy back per warranty three visits and we buy back. Lowes Protection Plus is a fraud! Lowes store 0709 4708 Portsmouth BLVD. Chesapeake, VA 23321 Manager Chad useless read more

Awful service rude woman with a name of 3 letters. Ask for drill and another person had to get her we told them we were in a rush and she slow walked all the way there. And stoped to have a conversation. Never come here awful service read more

We waited for over an hour for assistance after talking to multiple employees up front asking for someone to help us with a lawn mower since it was at the very top of the shelves. One employee told us that the manager is out of the building so it might be a little while. So i guess the manager is the only person that can help customers here. read more

It seems like every time I place an on-line order and go to pick it up, they either can't find the order or the item they give me is the wrong one. The girls at customer service desk have a very nonchalant attitude and frankly don't seem to care to provide thoughtful service. They are slow and have an uncaring attitude. Customer service in most places is not what it used to be. Very unfortunate. read more

Lowe's is a retail home improvement and appliance stores that caters an extensive easy construction and affordable products. I actually like this branch.The entire store looks amazing, it is neat, clean and well displayed merchandise. I've been here a couple of times and always find the things that I wanted. Its a huge place and you better know what exactly you need. The staff will politely direct you to the exact location of the product. If you're not so sure I suggest to ask an assistance and don't assume that they will come to you. I'm not too crazy with the selection of the products however the store have something that they could offer that other competitors don't have. In my recent visit, I bought some wooden shelves and toilet bowl seat. I am very well satisfied of the products. In fact, it fits perfectly well and looks amazing. Love the way it is. I have no complaint with regards to the customer service. I thought the staff is polite and helpful. They're also knowledgeable and leads you to the right department. Probably not my favourite brand but I like to browse and check out the store if I need something. read more

Lowe's Home Improvement - Hardware Stores Near Me - Norfolk, Virginia

Little to no communication for services, the manager did not return my call when requested (it was already hard communicating with a manager, the front desk was rather evasive when I asked to speak with one.). Needless to say 10 minutes has passed, after waiting 25 to speak with a manager already, and still no manager. It is 06Nov, I still no call and I have called Lowes 2 more times but have not spoken to anyone in flooring. read more

Come in knowing what you want. Most people here aren't really helpful coming up with ideas. They are knowledgeable within their own departments but forget it if you're trying to do interdepartment projects. They have a hot dog stand outside! I've always wanted to try... read more

Lowe's Home Improvement - Hardware Stores Near Me - Norfolk, Virginia

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You have to know what you're looking for and do shopping before you get here. On average the staff ID friendly and helpful. I always check the online site and compare it to other stores before I come to shop. I have found that home furnishings, lighting, and garden supplies are the cheapest here. The rest of the merchandise is a toss up if it will be cheaper here or at other stores. read more

Lowe's Home Improvement - Eat while shopping. - Hardware Stores Near Me - Norfolk, Virginia

bought a patio door and screen, paid for installation. The installer did a great job but the communications from Lowe's was horrible. On the day of install we found out the screen was not in, door was installed and for a month and many calls we were told that the screen was at multiple locations, and they would get it tomorrow, over and over we heard empty promises until they stop answering calls. After I emailed Paul and expressed, I was going higher, I get a response with phone number to call customer services. Customer Services ordered the screen over a month after the original install. Over 20 calls were made by us on this issue (5 to Customer Service). Screen finally installed yesterday 2 1/2 months later. Much more trouble than it is worth. Again, not the installer but Lowe's, the run around and promises and total lack of customer service was unacceptable. Over 3k paid for this kind of frustration, NEVER AGAIN LOWES. Norfolk Lowes read more

They treat their employees terrible here! Don't care about the working conditions. They fire their hard working employees just to get more of a bonus that came their way! Pathetic if you ask me! Not to mention one of their "supervisors" was on the phone constantly outside. Tried to get his attention, but just walked past me like I didn't exist! Well let just say they lost my business! Just had Home Depot put my hardwood floors in! They get 5 stars for me! read more

To whom this may concern, I am very appalled at the service I have received at the Military Highway Lowes in Norfolk Virginia. I have been a dedicated customer to this location for at least 5 years because of your dedication to military families. (My husband is active duty military) We ordered new wood floors and carpet on June 13th. We were told it should arrive within 2 or 3 weeks. This week I called Monday to find out the status. I hear that boxes containing my wood floors were delivered without labels so they had to "Search the entire store but were thankfully able to find it" but they could deliver the whole wood flooring shipment to our home to get it acclimated while we waited for the carpet to arrive Wednesday. They delivered the wood floors yesterday but we find out several boxes are still missing. Not to mention the quarter round is still MIA.   I was supposed to receive a callback Thursday morning to verify the carpet was received where I ended up calling to find out they still didn't know where it was. I found out this morning from the vendor, it was still being made this week and was just completed today and will be on the shipment truck to Norfolk in 7-9 business days.  I was prepared to cancel the carpet order for a similar carpet on Monday but the Norfolk store was INSISTENT that it was arriving this Wednesday.  So we have part of our wood flooring at our house, the carpet isn't going to be shipped until Monday, and the quarter round is still missing.  On top of all of this I have asked over 2 dozen times, please call me! My husband is working at the hospital with patients and cannot be interrupted. He does not know what is going on and it will be difficult to contact him. After a week and a half, the MOD last night finally made sure that my number was in there because they continued to call my husband, he was forced to leave a patient to answer a phone just to tell them to call me. I told the guys and made very CLEAR to call the property manager to be there for the delivery. I repeated her name and number not once but twice!!!!! I do not know if there is sexism, if they are illiterate or just refuse to be of help to me.  They texted once again, my husband that the wood flooring was being delivered to the house in 10 minutes. Again he had to frantically leave a patient to call me to call the property manager to be there in 5 minutes (we currently live in Alexandria!!!).   I am deeply troubled by the work from your employees and am prepared to not only never shop at Lowes again but spread the word throughout the military community about how terrible your service is towards military customers.  We have purchased countless bags of mulch, seed, half a dozen large appliances, had our fence installed and now we thought we could entrust our floors for our entire 2 story 4 room rental with you but we were clearly very wrong!!! I am not your employee but this week I should have been paid as one for all of the work I put in trying to track my $16,141.06 purchase with you.  If my problems are not resolved soon I will be posting this all over our military affiliated social media and telling all of our friends and families and their friends and families never to use Lowes again.  I look forward to hearing from you, Angela project No 634115127 project No 634345885 Edit: our floors were finally installed today almost a month after we placed our order. I had to call Corporate to get the ball rolling. Was supposed to receive a call back from District Manager because my problems were supposedly high priority I never received my call The lowes called me today to tell me they still had no idea where my quarter round was and are working on the claim to refund me since we decided June 27th we would refund because we would prefer the white quarter round we already have Well, they found the quarter round. Since there is zero communication with their installers, neither the store nor Corporate knew that the quarter round was delivered to the installers. The installers installed it today, despite me telling every Lowes flooring employee, manager and corporate we didnt want it anymore and are getting refunded for it. I cannot express enough how much I did not want that quarter round there. And oh by the way, we had been missing the transition strips since June 27th, yea, the installers had that too, and not sure why they said we needed it since we have an open concept. Those are getting returned too. Lowes, your service is beyond terrible. read more

Nearly absent customer service. calls ring forever, then are disconnected. You get transferred back and forth without anyone stepping up to help. I bought fridge. it was delivered on a Sunday after several delays. Starting day of delivery it was making a loud alarm noise . Took me 3 days and numerous calls, being put on hold, and being disconnected. Finally spoke to someone who said there's a 48 hour window to notify Lowes. after that it's on the manufacturer. I told him reason my call was delayed was because no one at Lowes would answer phone. He said" Sorry about that ". and informed me again that I was past the 48 hr window and Lowes was not able to assist. read more

I visited the Norfolk location on Saturday and received NO customer service. Surprisingly the store was not busy. I had a simple question about location of their lighting and asked 3 different employees as they passed by if they could help. All 3 said no but would have someone paged, which they did. After 20 minutes of waiting and no one coming to help I left the store. No wonder people order everything online now. read more

Please don't try and reach an associate. Not going to happen. I tried three different times of the day and I laid the phone down and came back 30 minutes later and still no associate. With so many people looking for jobs it seems like nobody wants to answer questions or in my case, sell me a stovetop. The internet is of no use either. It would not allow me to change my incorrect zip code to order the item online. I give up. read more

The worst customer service. Worse care for customers. Good luck trying to buy any appliances. Don't come here.

Nobody has any idea what is going on in this place. If they do have an idea about what is going on, they have a garbage attitude about it. If you didn't want to work today, then don't show up to work. Place is a total joke. Why bother coming here when Home Depot is right down the street? What really set me off on this particular trip was blonde guy named Don in customer service made fun of my name to one of his co workers. Funny how this guy works in Customer service? GOOD LUCK! read more

I'd already sworn off lowes on Holland road in Virginia Beach and after this i am done with them in general. I need a washer. That's it. Not an appliance washer. The type of washer that goes on a bolt. Something that would take me 30 seconds to grab and go and be out. I pulled up to the store at 7:57 and saw that they close at 8. I don't like to be that last minute customer, but I also knew I'd be exceptionally quick. Too bad for me they had a guy standing at the door holding it closed. I didn't walk away because they were still supposed to be open for 2 more minutes by the time I got to the door. He looked annoyed and opened the door enough to talk to me and says "whatchu need bro?" I pulled the washer I needed to match out of my pocket and I said "I need a couple of these" and he says "nah we don't sell washers that look like that" and goes to close the doors again. Top notch, that. read more

I don't do a lot of each UH your own project, but I went to the Lowe's trying to figure out how to do some stuff with PVC piping. But they have to type, so I probably should give them a at least one star. However, none of the people in the store were interested in helping me. The customer service desk made a announcement over the loudspeaker asking for some help, a couple of workers in the store radiod for help when I approached them, but none of them tried to ACTUALLY help. Or find the actual person who knew the answer. What a wasted half hour. And by the way it was in the middle of the day, there were some customers, but there were a lot of people working there just standing around. read more

We went through Lowe's to have hardwood and carpet installed. First we were told they would have to order the wood and they had the carpet in the store already. A week and a half later they give us install dates for the wood on a separate day from the carpet. My husband had to pick up the wood himself and take it to the house. The day the wood installer came he immediately noticed we were missing the transition pieces. So my husband went to Lowe's to pick them up and the customer service there said my husband was lying and was given all the pieces the day prior. Finally they went to take a look in the back and said someone fat fingered something and those pieces were sent to the installers office, which never arrived. So now we have an unfinished dining room and who knows when we will get it finished. Next we had our carpet install date. We were told multiple times that the carpet had arrived (they did have to order it). One hour before the installer was supposed to be there, Lowe's called us and informed us our carpet was indeed not there, and were told we could get carpet that was more expensive for free. That changed quickly from free to paying "half" the cost to upgrade the carpet they never ordered. I will never go through Lowe's to do any home improvement projects ever again. read more

I really don't hate or love this location but here we go.. I have visited this Lowe's for a few different things like light bulbs, grilling supplies, bathroom hardware, you name it. I've always kinda just helped myself or I'll have my husband with me if I don't know something and if we both don't know we kinda just figure it out on our own because we don't feel like going to look for anyone to help us. Customer service here isn't the best and from the outside lookin in, it seems that they may be understaffed. The lines have been long a few times that I've visited... longer waits in comparison to their competitors. Anyway, I come here when my favorite hardware store doesn't have what I need. read more

I went to Lowes (Norfolk location) yesterday to purchase a Wagner Control Pro 130 Electric Stationary Airless Paint Sprayer.  It was listed online at a discounted price of $219.00.  The site indicated there were two sprayers available for in-store purchase. I couldn't find that model on the shelf, so I solicited help from an associate at the paint counter.  I gave him the item number (listed online), and he went to the back of the store, where they store incoming shipments, to check.  He returned after 15 minutes and said he couldn't find any.  He also revealed that they had received 4 of the sprayers several days ago, but he was unable to locate them.  I asked if he thought they were stuck on a pallet somewhere, and hadn't been released for purchase.  He didn't know.  I asked if I could purchase one for pickup later, at the sale price.  He didn't know.  I asked if he could check the Battlefield store, to see if they had that model. He checked, and informed me they had 4 sprayers at that location.  I thanked him, and went to the Battlefield store......I encountered the exact same problem.  Well, not to be outdone, I went home determined to make the purchase online.  Well, whattaya know! Pickup is available (that didn't work). Shipping is unavailable.  But, I could have it delivered to my house for $79.00.  I probably spent that driving from store to store, and waiting for the associates to come with nothing. Lowes, may I make a suggestion?  Wait until the item is available to the public, before hanging out the 'for sale' sign.  It was quite a frustrating day. read more

Lowe's Home Improvement - Online advertising - Hardware Stores Near Me - Norfolk, Virginia

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My oh my....ok. Lets start at the beginning. Our top load washer went kaput after about 10 years. As always we did our research, visited SEVERAL stores looking for the right replacement and after about two weeks of searching we settled on a GE Washer from Lowes. The Good: Excellent price, friendly staff (Ill get back to that later) The Bad: Where to begin. When we purchased the washer, we made sure to update our address in their system, but for some reason the third party company used for delivery NEVER got the corrected information. Our washer was scheduled to be delivered to an address that was over 10 years old! It was later discovered that the "friendly" associate that sold us the washer never corrected our information. Next, on the day of delivery, (Saturday) NO WASHER!!!! I called the delivery company and was told that when their driver arrived at the store that morning, there was NO WASHER for him to pick up! I immediately went to the store. I spoke with the two managers on duty and they assured me that the mistake was that of the delivery company and not theirs (Yeah, ok).I did , however, receive a discount on my purchase for the inconvenience. I was ASSURED that we would be taken care of FIRST THING the next day. I called Sunday morning to make sure that our item was scheduled for deIivery. (I must admit that by this point I had NO CONFIDENCE in the staff at this location.) I was assured ONCE AGAIN that it was and would be on the way shortly. Our washer arrived at 730pm (Sunday night) This was a really frustrating experience and I doubt I will ever use your delivery service again. You MUST do better if you want to keep your customers. read more