I've been shopping here for the last 6 months as it's the closest supply store to new home. I've had pretty good outcomes so far, most everything I've needed has been in stock but there has been a couple times when it wasn't or this location simply didn't carry an item I was looking for. I've found most staff to be polite and offer to help me without having to search for them or ask first. Michelle in plumbing really saved the day when searching for transition pieces. She knew exactly what was needed & where it was located. Staff in electrical have been very helpful as well. Prices are pretty standard for all stores so this location is no different. Product lines are consistent as well. I have no complaints about this store. I've never had a bad experience here. Returns are inevitable when you're unfitting old homes and CS Desk staff have always been polite and accommodating with me. I'll keep shopping here until my projects are completed. read more

I like this Lowe's store. The folks working here are more focused on positive customer service experience than I've experienced at many other big box stores. The reason for 4 stars instead of 5 is that they do not sell pet food like their sister store in Elkin. Today I purchased 15 large bags of garden soil for my raised beds. The gentlemen that loaded the bags into the truck were awesome...and very quick. The only thing that would have made this trip perfect would be if they would have followed me home and unloaded them for me...in the garden. read more

Nice customer staff,good easy to find products ,, well made appliances ,your helpful hardware store

I bought a Kobalt branded, wood-handled mattock last weekend to replace an old wood-handled pick I had for 20 years that finally broke. They didn't have any with fiberglass handles. I used the mattock today and broke the handle right in half. Wow, okay. Two hits on a fairly weak rock. Lowes customer service took it back with no question, and I was able to pick up a fiberglass handled pick. The lady at the customer service station was chatty and friendly. I've had similar experiences here. It's good to know that someone can take care of business in a friendly manner in these trying retail times. read more

Horrible customer service today. I spoke to customer service about my mobile order charging me 3 duplicate charges. The associate asked me a few questions (she thought I had 3 different orders) I politely said, "no, I was charged 3 extra times for the same order." She said, "hold on. Putting you on hold." I sat on hold for 30 minutes. No answer so I hung up. In those 30 minutes my wife clocked out from her job, drove to Lowe's, picked up the mobile order, asked the customer service associate about the duplicate charges. It sounded to me like the associate just didn't care. She handed my wife the receipt and said, "See you only paid once." Well, my bank account states otherwise. My wife isn't as confrontational as I am so she didn't press the issue. I ended up hanging up, and that's what lead me here. There's a couple good associates there, but the bulk of the store sucks. read more

once again I head to the store on a item that shows in stock only to be told they can't find it and ultimately its out of stock! Lowe's inventory is crazy bad. I had one employee tell me where to look and I had already tried that but he had just hollered and some knew and I didn't get much help. location on app is so far off it's laughable. I sold my stock a few years ago because of the issues I have had. read more

I didn't get my Military discount at the Mt. Airy which is OK but when I question and ask Why not I was told at the customer service desk that the veterans administration determined what we could get discounts on. I understand that that Lowes doesn't have to give discounts and that's ok' it's just that the customer service right out lied the VA does do that for that reason I suggested that vets go to another hardware that doesn't lie. I wouldn't have bought what I bought today because I wouldn't have saved 30dollars. SO!!! please do trust this store. read more

Great place to shop! I work in customer service and understand the concept of the customer is not always right! I really feel bad for some of the staff that have to deal with some of the people that come in there. I witnessed a handful of rude and ignorant shoppers being just awful and rude to the staff there, no wonder people quit their jobs. They have a great selection of garden supplies and seasonal items (the staff out there was very helpful). A young gentleman (Rick) was so helpful in plumbing. He took the time to help me find what I needed, explained what I needed to do and was very nice. The cashiers at check out were also extremely friendly and nice while I was checking out. read more

DO NOT BUY a product from this store that is installed by them (they sub the contractors). I bought 2 toilets to be installed by them. Paid $1,070 in advance. The contractor went to the store this morning and they couldn't find the order or my name!!! I drove 2 hours to my condo on Groud Hog Mountain to be there for the installation. Totally inept service at Lowes in Mount Airy. They basically stole $1,070 from me. BUYER BE WARE!!! read more

Lowe's is no longer able to retain employees. The ones that do have just do not have the experience and have not been afforded the training to be of any value (not their fault). This is why products run out of stock and aren't reordered, shipment receipts are stacked in aisles or garden center instead of organized on shelves and nobody can answer questions that customers might have. They don't even staff checkout anymore or answer incoming calls. Lowe's mostly relies on contractors who hire subcontractors. Whether it's product assembly, delivery, installation, repair or anything that is not packaged from its manufacturer in retail packaging, Lowe's has no direct involvement. And, when an issue arises (and it surely will) Lowe's will point the finger at those independent contractors. Lowe's is on the short list to become the next Sears - gone. read more

I purchased a house in August. The dishwasher allowed for two loads, but then quit working. I called Lowe's and scheduled for maintenance. Someone came out, said they needed to order a part and would call when it came in. Two weeks later still no call. When I called to find out whay happened thru said no appointment had ever Bern made. I scheduled again for someone to come out which happened this morning. He was able to fix it quickly and effectively. The people at Lowe'salways have a difficult time keeping appointment times straight. Uncalled for. read more

Worst service ever! Ordered online, got there for curbside pick up waited 10-15 minutes, someone comes without order asked for my name. 15 minutes later came and told me I had to go around back to pick up my order, and gave me the invoice. Get around back and no one seems interested in helping. Had to go inside defeating the whole purpose of curbside pick up. This was like starting over. I am done with this Lowe's!!! Never had a online order work without problems! Drove to the Galax, VA store one week before ( Mt. Airy didn't have what I needed in stock) drove up to spot, they got my order and I was gone in five minutes!!! read more

Always good customer service when I go here. Sometimes it is difficult to locate help though. Michelle is super friendly. I can almost always find what I need too. read more

Very bad. Gave only 1 because it was the lowest I could give. Cashiers talk back to customers, charge customers for products the have purchased at other store, and have no idea that rolled up metal should not be bent and needs to be rolled back. Gap between knowledge of product between cashier and management. Very very poor. Cashier in garden dept. on 10/25/2019 at 6 pm did this. Terrible to me as a customer. The manager at this time re-checked my purchases and threw my Edison Light Bulbs (circular filament around $12 a bulb) into my cart as he checked them out. Then he threw the metal that was tied in a circle in the cart and it hit the floor and bent. I demanded and got replacements for these products. He never said sorry or even a word to me. Very rude. I demanded a discount and got 10%. The loaders and depart. heads are super but the check out staff are terrible. The manager or who ever he was acted as if I bothered him and I was not important to as a customer. I spent over $200. Now, I will go to another store for my supplies and tell everyone about my experience. Does no good to call the complaint office of Lowes. Upset and poor read more

Fine if you want a hammer or some light bulbs, but go anywhere else for installations. Too many subcontractors, no one manages your project, no one accountable. Beyond disappointing. read more