They have not delivered my ordered on 5 different occasions. They are suppose to deliver tomorrow and I told the desk they will not deliver tomorrow. They agreed. Poor customer service. read more

Bought washer and dryer about 3years ago had them delivered and dryer was not working. Called customer service they said I had to call LG. They had to bring new dryer. Wrong model did not match up with washer, basically I was told that it was here and they could not exchange for right one. Will not purchase anymore things from them. read more

Very clean well organized store very polite staff. A relaxed shopping environment. I liked the store so much I applied for a job there I just got hired. I am So grateful and proud to be a part of that team. read more

I order online pretty much everyday and Pick ups are a breeze! I often come early to browse the store more more Ideas and often Lowe's People will scramble to make sure my order gets filled fast! Always Over a Above Service! Thank you Very Much: Christine - Corey - Kaleb - Susan - Larry - Kevin - Karl - Travis - even Ed at the Guard shack who is always friendly and Everyone Else I greatly depend on on a daily basis! I hope I'm not too much high maintenance but if a sincere Thanks helps - You Got it! Corbin read more

Do not expect your orders to come when supposed to , then don't expect your orders to be delivered to the right place, and don't expect any call that they will be there shortly on day of delivery, do not expect anyone to knock on the door and then do not expect anyone to answer your call about the poor customer service. Its been over 2 hours to get an answer and still holding. Hung up and called back multiple times. Do not order from the Marion, NC Lowes!!!! I have tried to call and been on hold for over 3 hours for 3 days in a row without an answer. Finally got a corporate number and they rectified the situation but still have to give them poor customer service. read more

Lowe's Home Improvement - Phone call wait - Hardware Stores Near Me - Marion, North Carolina

Less than 2 years ago I purchased a 24volt Kobalt sprayer from Lowes in Marion, NC. I know it was less than 2 years because the product has a 10/2022 mfg. date code on it The owners manual states that it has a 5 year warranty and should there be a claim, it should be returned to the store where it was purchased with the receipt (which unfortunately I do no have). My first trip to the store I was told they had to have a authorization from Kobalt and gave me a phone number to call. After about 45 minutes on the phone with Josh and Brandon I was told that they had authorized the return and gave me a phone number that the Lowes store should call to get the number. Brandon would not give me the number! Back I went to Lowes (30 minutes each way) only to be told that the number I was given did not work and that there was a new number I would have to call, there was nothing they could do. One employee named Tinsley did work very hard to solve my problem, unfortunately he was unable to do so. Back home I went and called the new number, Tony told me he was going to do everything possible to solve my issue, after several discussions with his "supervisor" he told me to check with my bank to see if they could provide a receipt. The interesting thing is, while you are on hold, you can listen to the warranty policy which states no receipt is necessary. As a loyal 30 customer of Lowes, I am extremely disappointed that a product that was clearly less than 2 years into a 5 year warranty was not replaced. Today I bought a new dishwasher from Home Depot (and got free delivery). read more

This review is more for the delivery services of Lowes rather than the store itself. I am now going on 5 days since my refrigerator was supposed to be delivered and still no delivery. They have told me twice they rescheduled for me, both times with zero results. They get one more chance to deliver to me tomorrow or I'm canceling the order and going somewhere else. read more

I thought that lowes had a mask mandate applied by corporate. Saw maskless customers. So gross.

Did curbside pickup last week- they were super quick and friendly! All staff were wearing masks too! Thanks! I'll be back!

I rarely, if ever, leave a review for a major store. However, I must let others know how extremely pleased I was the service from the Lowe's Marion, NC. We just moved into a new home - remote location- and decided we needed to purchase a new washer/dryer. Instead of driving mile and miles from store to store, we did some on line shopping. I contacted Lowes appliances and spoke with "Chris"(?) He was extremely helpful in assisting us with our on-line (over the phone) purchase ensuring that we had all appropriate connections, hoses, etc. and was even able to schedule a delivery within 2 days! This morning I got a call saying that due to inclement weather, our delivery was going to have to be postponed for 5 days. I explained to Rachel that we were going to be leaving town again for months and asked if there was any way to get the delivery sooner. She checked with her delivery crew and was able to get our washer/dryer on the truck today! The drivers (Matt & John) called us within exactly 45 min of the arrival. Removed our old appliances and installed the new. These gentleman were so extremely polite and prompt. Thank you Lowes for a job well done!! read more

It took a week after order in store for a in home measurement. Then have to wait at least two days for them to call back if your are lucky. Totally, expect three weeks to one month to finish the whole process. IF for other flooring company, usually within one week all will be done. read more

If you want to answer your own questions while 10 or more associates (lol) stand around and talk with each other this is the place to go. If you need a lumber cart you will find those in the parking lot. If you truly need help in the lumber dept. you will find everyone outside around the corner of the building. If there was a Home Depot within 30 miles I would never step foot in this store again. read more

My wife and I suffered a fire in our home which ruined our kitchen. Our insurance company estimated the claim and let us choose the company to replace the cabinets and damaged appliances. Not knowing any better, we went with Lowes in Marion, NC. From the start, we told them this was an insurance job. The cabinets had to be prepaid before being built. We were given a "total price" for the insurance check only to find out the $917.00 sales tax was not included. Then, when we ordered the installation of the cabinets, appliances and backsplash, we were shaken down for nearly $700.00 more for the actual backsplash we had already paid to install. Once again, the insurance claim check was short due to the incompetent bumbling of the sales staff. I wouldn't consider this store for any more of my business. Charlie H. read more

Really, really like this Lowe's location. Mostly for these two reasons - 1) the employees are genuinely friendly and helpful (they are appreciative of their jobs and it shows) - 2) their garden shop in the spring/summer is awesome! They have a much broader selection and way healthier specimens than most Lowe's I've been to. It's like walking through a garden paradise. Part of this may also be attributed to the good care/maintenance the employees give the plants. Nice job guys and gals!! read more

In there yesterday and stood in the single line to checkout while 3 cashiers stood and chatted. One opened another register after seeing me glare at them. The previous day was in to buy lumber and had to go to the parking lot to get a lumber cart while 5 employees stood around with hands in their pockets. This has become the new norm for this store and frankly i'm fed up with it. I'm taking as much of my business as possible to other local hardware stores in the future . read more