On Sept. 9 around lunch time, I visited the Lumberton store to purchase 2 Harry Potter Door Mats, for which the website said they had 4 of. They were not located in the Halloween section. When I went to customer service to ask for help, there were 3 ladies standing talking trash about another employee. They saw me standing there but continued to talk. When they finally decided to address me, I ask the young lady to search for what I was looking for. She told me that The Items were on Isle 5, bay 16. They were no where to be found when I went to this location. 2 of the previous ladies that had been grouped up talking before, were standing at the end of the isle still talking about an employee. I interrupted and asked them to help me find this item. We proceeded down the isle and they realize that the item is on top of the highest shelf and told me it could not be gotten down. She said that there was no one there certified to drive the forklift to get it down. I asked what was I suppose to do. They both said they didn't know. I told them I would order it for pickup, to which they both said Well there you go. I placed the order standing in the isle with them. I told them it said it would be ready in 3 hours. I left. As the day went on, no update on the order.
On Sept. 10 I called Lowes to check on the order at 9:08am. The young lady said they had been short staffed and she would have it pulled in 15 minutes. About 2 hours later, I got the message that my order was ready. I went to Lowes around 1pm for pickup. When I arrived, the young lady brought me 2 Nightmare before Christmas door mats. I told her they were not what I ordered and showed her my online order with the 2 Harry Potter mats. She told me all the mats had the same Item number, regardless of character and they did not have the harry potter. I said then why does it show 4 harry potter mats and how did you know to pull the nightmare before Christmas ones, if they all have the same item number? She showed me on her phone that hers showed a different mat with then same item number. I asked for the manager. The manager came over and I explained the situation to her. She in turn showed me her phone with a completely different door mat character, again with the same item number. I said so how did you guys know what to pull if they all have the same item number. She told me that they had taken down the box from the very top and that was all that was in it. But if I wanted her to take it down again for me to look through it to pick something else she would. I told her I wanted the box taken back down so that I could see for myself. They proceeded to have someone bring the forklift. In the mean time the girl from pickup came and told me they were canceling my online order because they had found the harry potter mats and they did have a different item number, so I would have to check them out at the register. Mind you the box had not been taken down yet, so how she knew they were in there, I don't know. Because remember, they said they had already taken the box down to get the other mats, and put it backup on the shelf. When the forklift brought the box down, the manager asked me how many I wanted and I told her 2 (I should have gotten them all). She brought me the mats and I checked out and left.
These ladies flat out lied to my face and thought I was stupid enough to just take their word for something. I guess when I ask for the box to be brought back down (the one they had already been in), they figured they better fix it somehow. There is something quite fishy about this whole situation and this Lowes in general, because its not the first issues I have had there. I have also been informed that Lowes had to move a manger from the Laurinburg store to get things straightened out in the Lumberton store. I would drive to Fayetteville's Home Depot before I shop at Lowes again. This is a shame and disgrace. Hire better people, please!!!! read more
