I purchased one too many items and instead of ne havto come back to return it at another time. The young man in the garden center just loaded one of my items in my car and wrote on my receipt that I only needed one. I went to customer service and a lady by the name of Elaina checked out an elderly man and he didn't hear her say that she was returning the refund back to his credit card, he walked away then came back to ask her where was his money? She rudely replied to him in with a very snappy response... that's what I said I was returning it to your card. He replied he was wanting the cash. "Elania rudely replied" ain't nothing I can do about it now. She then answered the phone, someone was asking about a lumber order and if she could take it over the phone. Her exact were let me try transferring you again after arguing with them in front of customers. (Load enough for me to hear.) as she transfered the call she said and I quote "I'm not F*c*lng taking it!" I attached a picture of her name tag. If she is in any type of management position, a supervisor needs to have a discussion with her about what is appropriate language and what is not appropriate language to use in front of customers. I will be calling the local store to speak with a manager. I sincerely hope something will be done about her language. Completely unprofessional!! I am in the Lufkin store almost weekly and this was a first for me. read more

Lowe's Home Improvement - Name tag of Lufkin Lowe's Employee using inappropriate language in front of customers at customer service center. 5/9/2021 @ 11:54 am - Nurseries & Gardening Near Me - Lufkin, Texas

My friend, Dorothy Allen, age 80, and is a disabled, after 30 years, decided to replace the carpet in her bedroom. She went with her daughter to Lowe's in Lufkin, found the carpet that she liked, obtained a quote, and scheduled a time to have it done, which was last week. She worked diligently to move everything out of her large bedroom and closet. When the 2 men came to install it, she was told that they were going to charge her an additional $400, and would not do the job until she paid the additional amount. She had spent days working to get everything out of the room so that the carpet could be laid. Be careful about going to Lowe's and getting carpet or anything. Shame on Lowe's for taking advantage of her and not communicating with her prior to the scheduled work. read more

BEWARE: If you plan to buy carpet from Lowe's, please be careful to guard against fraudulent charges at the time they lay your carpet! When they came to my home to lay carpet, my extra bedroom, the living room, and the dining room were packed with everything that had been removed from my bedroom. As soon as the men from Lowe's started pulling up the old carpet, Lowe's called me to REQUIRE an additional $400 because my carpet smelled too bad, and it was "dangerous" to remove! That was an absolute lie! My bedroom carpet was old, but it did not smell at all! I even asked the opinion of two nurses who come to my home to treat a problem I have with my leg. They have to sit on the floor every time they come, so they would have been aware of any smell. They couldn't believe it and said there was no smell at all ever. But I was an easy target, and I paid them. They pulled up the old carpet in about 45 minutes and threw each rolled up piece across their shoulders to take it outside. They did not wear gloves or any covering on their arms or neck to protect themselves from this "dangerous" carpet. The next day I called the manager at the local store, as well as a supervisor at the corporate office. I received no help or refund. Since I hate being cheated, I will be a good Home Depot customer from now on! read more

After much helpful service they refused to accept the return of a ten dollar plumbing item that we purchased, knowing that one of the two items would be redundant. Since I don't do a lot of home maintenance it was a few weeks before I needed to go Lowe's, not making a special trip just to do the ten dollar return. Turns out a few weeks was two weeks past whatever their deadline is. So I'm stuck with a ten dollar paper weight. Back to their competitor, literally closer to our home, until they inevitably screw up again. Ironically enough in the two weeks since Lowe's turned us away, we've spent over $100 in three trips to Home Depot read more

Terrible service. Went to purchase a weed eater. The one I wanted was locked in a cage so I needed an associate. I walked to the front of the store and customer service paged for help over the PA system. Nobody showed so after 10 minutes of waiting I went back to the customer service desk and she paged someone again. Still no help. It should not be this difficult to buy something. AND 3 people at the customer service desk with no line...maybe not a responsibility for them BUT service the customer! Sad to have to beg for someone to sell you a product. Poor service is what makes the Amazon monster grow. read more

On February 19 I went to Lowe's with my father. My father has a Lowe's credit card and has made several large purchases with this company. Recently, my father's dishwasher broke. And being that he is 80 years old and a little hard of hearing, I went with him to help him pick out the dishwasher. He was happy with the purchase experience. And we both left believing that we found a great dishwasher. He put the dishwasher and the installation fees on his Lowe's credit card. It was explained to us that on February 22, my father would receive the dishwasher and it would be installed. He had 30 days from the purchase date to return the dishwasher for a full refund because he bought this unit on his Lowe's Home Improvement credit card. I called to follow up on the delivery a week later to see how my father was enjoying his new dishwasher. He let me know that they delivered it but did not install it. I asked why he let the delivery guy leave without installation and he told me it was another company that did the installation. However, while we were in the Lowe's store with the purchase, Nicole F called and verified that there was a installation date available for February 22. On February 29, I called Lowe's to find out why the dishwasher had not been installed yet. This is 10 days after purchase. Lowes could not find a date for installation scheduled. So they put me through to the installation company. The installation company scheduled him for March 8. I begged that they make it sooner. My father has a hand tremor and it is dangerous for him to hand wash glass every day. I returned to my fathers house on March 7 to find that the dishwasher is still in the box with the additional hoses that he purchased. It is sitting in his kitchen in a 700 ft.² trailer. He paid over $600 for this dishwasher plus installation. I was fully prepared for the dishwasher to be installed on the eighth. However, the installer was a no call no show. I returned to my fathers house on March 9. We went to Lowe's in Lufkin. The customer service agent gave my father a telephone with the installation company on the phone. The installation company promised that they would call my father back with a date for installation. The installation company did not call my father back. Two hours later we had to call them. I called through Lowes customer service. Lowes customer service tried to get off the phone to let me deal with the installation company directly. I asked Lowes customer service to stay on the line and they did. This service representative from the installation company wanted to give my dad a reschedule for March 22. My father was in his home the entire day of March 8 waiting for installation. After telling the installation company with Lowe's on the line that March 22 was more than a month from the purchase date and we paid for installation, they agreed to look for a date that was sooner. They scheduled us for March 10 and sent us a text message verifying the time and day of March 10 between 2 and 5 PM. Again, the installation service was a no call no show. We paid for the service. My father will likely pay interest for the service. And Lowe's gets to put all of that in their pocket. This is fraud. When you sell something to a customer that you cannot fulfill on, this is fraud. This installation company with whom Lowe's works is a fraudulent company. I would like to know that Lowe's would do the right thing and take care of my father and reimburse him for all installation costs and rectify the situation ASAP. Even if it takes sending their district manager to my dad's home. We should not have to call, beg, and waste our gas money on going back to the store to collect on something that he already purchased. I am now embarrassed to say that we did business with Lowe's. We both feel swindled. For my father to return the unit and start his search over again comes with physical pain and exhaustion. Praying this company does the right thing. read more

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Had an order for 868.81 was told it would be delivered on Tuesday the 22nd I waited the entire day waiting on a call or a text from the delivery people but not anything not a word. gave them a call now they say it is to be delivered on the 29th. Not happy with Lowes at this point. read more

I would give 0 Stars!!!! Called this morning about returning this piece of crab mover!!! Was told we could return it. Had family bring our trailer 100miles --To be told No!!!! When you show up with it!!!! I am going to HOME DEPOT from now on!!!!! read more

Lowe's Home Improvement - Crappy mower in front of Lowes!!! - Nurseries & Gardening Near Me - Lufkin, Texas

The store has ran down hill... went in today and bought some tile for a project, after getting home I realized they over charged me, so I went back to the store and customer service couldn't seem to figure out what to do, and stated "we don't have enough staff so the girl that might know will be here in a few minutes, she's working outside right now" no problem.... An ASM by the name of James walks by, I ask him for help and show him the clear picture of his shelf with the proper item number and price and he says "the price has changed, I'm not refunding you" I explained that it's not my fault they changed the price and not the signage, but it is only fair that I pay what is advertised and he laughs.... Claims the store manager is off sick, can't believe they let somebody like that run an operation such as lowes..... read more

Lowe's Home Improvement - Price advertised. Yet they charged me $1.19... that adds up when one box has 45 tiles... - Nurseries & Gardening Near Me - Lufkin, Texas

You know what's not fun when shopping for appliances? Guessing what's in stock. After going through 4 separate selections of washer and dryers the novelty of this Guessing game got really old. I watched four different couples leave in frustration because whatever stove, washer/dryer combo or fridge they wanted just wasn't in stocks or deliverable within any kind of reasonable time frame. We followed suite and spent our 2000$ budget at home depot instead. Start putting in stock or out of stock signs so you're not wasting customers time. read more

I do not recommend!! Terrible customer service No knowledge of what they sale To get an order picked up its an act of congress!! One phone call can be directed to 5 different people who are all clueless. Don't even try and look for someone in a specific department because you will never find them!! Horrible experience! read more

Terrible customer service & even worse management. Be prepared for long hold time if you call the store. Then be prepared to walk all over the store just to find an associate who will be unable to assist you. It's unbelievable. I called the store yesterday to see if there sold 8 x 19 100 grit sandpaper. The operator put me on hold & NO ONE responded to twice. While still on hold, I drove to the store, went to that dept & no associate was around. When the operator came back on the line, I asked for the manager. When he answered, I did inform him that I had a very long hold time. He didn't apologize but he did ask me what he could help me with. I told him I was looking for 8 x 19 100 grit sandpaper. He said 'they went to see if we carried that type of sandpaper here, that's why the hold time was so long'. I responded with 'your response is interesting considering you're the only person I've been able to speak with in your store to express what I was actually looking for; therefore, I do not believe that anyone was "looking" to see if you carried this product'. There was silence. Then I did advise him that the hold time was so long that I'm actually inside the store & cannot find a single sales associate to help. He did advise me which aisle to find the sandpaper in & met me there just to say "yeah, we just don't sell that size here". No apologies for lying to me. From now on, I'll only use Lowe's if I want poor service and/or poor management. read more

This place is dangerous my mom had to go to the hospital after tripping over a steel cable in the front that locks down the lawn mowers and just today i saw their dunbar money man trip over the same cable ans spilled their money read more

99% of the time the staff is super helpful. Not as many options as in a bigger city though. The sales are unpredictable. One week something is 1000 and the next it's 700 and then 1100. I've had no issues with returns. Most returns were manufacturing defects or me not screening good enough before I bought something read more

My washing machine died and my wife told me to purchase another one. So on Sunday the 27th I drove to the Lufkin, TX Lowes buy a new one. My wife wanted a simple one, no buttons but dials. So I found a GE model which was $499 on sale for $449. The guy who was on duty said that you had one in inventory. The one in inventory was a return and the tag stated that the reason it was returned was because the previous purchaser "did not like it." Its was also $50 less than the price of a new unit, so great. I purchased it and drove home to Groveton TX, 35 miles away, installed it and ran a load of water to clean it out. It was broken, made horrible noises so I drained it and reloaded it and drove back 35 miles to Lowes to return it. I located the original salesperson in the appliance department, which by the way did everything right and was very helpful ( I did not get his name), and explained the situation. I asked him if he could exchange the one I bought for the floor model or get a discount on another model. He said that he did not have that authority but he would call the manager on duty. I was put in contact with Randy, who was the only MOD on Sunday, I did not get his last name, and I retold my story to him. Automatically I could tell he was unsympathetic to my cause. He verbalized to me that he couldn't exchange the machine and that he could only give me 10% off of the retail price on the floor model. I tried to reiterate the fact that I only purchased the item because it supposed to be in working condition and that I drove 70 miles round trip to get it and return it and his response is that "I am lucky that I am even able to return it because that's what you get with scratch and dent items." I said "ok and have a good evening." I then had the purchase refunded on my Lowes card and went to Home Depot and bought another washing machine. Randy is the reason that Lowes lost a sale yesterday and will the reason I seek alternate sources of materials. As long as I am complaining about Lowes, why is there always a wait to check out? Now that I think about it there has never been a time that I did not have to wait. read more

Ordered a gas range, they said was in stock, and it has been over a MONTH and no range. No phone calls...NO CUSTOMER SERVICE at all. I highly recommend you pass on this store. read more