My carpet installation for two bedrooms took more than seven weeks to complete. Timeline 11/5/25: Two bedrooms in our condo were measured for carpet by Lowe's. 11/6: We selected carpet and padding at Lowes Lake Park FL and placed an order. The carpet was listed as "in stock." 11/8: Email from Lowe's citing installation rescheduled to 11/11/25. 11/12: Installation was rescheduled to 11/15/15. Reason: not enough carpet was available from Lowe's of Lake Park FL. 11/15 (Sat): 3rd party installation team arrives. After removing the existing carpet from one bedroom the installer lead technician determined that the quantity of carpet was insufficient to cover the two bedrooms. He told us that the carpet would need to be reordered in full due to dye lot matching consideration. He reported this to Lowe's 3rd party installer company. 11/17 (Mon): I contacted the Lowes IST (Installation Support Team) who acknowledged that the wrong amount of carpet had been ordered - a Lowes error and mishap - and that the replacement carpet had not yet been ordered. The IST representative told me that they would call me every three business days to update the replacement order status. 11/18-11/26: IST representatives contacted me twice and informed me that the carpet had not been re-ordered and that they would address the issue with Lowes Lake Park FL. Each time no reason given as to why the reorder remained in limbo. 11/26: I spoke with yet another IST rep and said that I would stay on the phone until someone assured me that the carpet was in fact ordered. After a succession of waiting times and hand-offs, I was told that the original order needed to be cancelled, and I was asked for my Lowe's credit card number, expiration date, and security code. Of course I provided this info. Observation: If this was the administrative cause of the ongoing delays, then why did the IST representative(s) fail to drill down to the cause of the delay? Since IST does not install carpet then one would expect that something as straightforward as rectifying a wrong quantity order would be in their bailiwick. 11/26/25: We received confirmation of a new order (i.e., the replacement order). 12/18: email from Lowe's: "it's time for your installation appointment". However, no one contacted my FL representative to gain entry to the gated condo. 12/22: email from Lowe's: "Your Installation Appointment Has Been Rescheduled." 12/24: email from Lowe's: "Great News... Your Installation is complete." During my interactions with Lowe's IST, I expressed my dissatisfaction. One rep suggested that I could call the IST after the installation completion and ask for "compensation." 1/9/26: I contacted Lowe's IST and asked to discuss "compensation" for this poorly executed order fulfillment, one which delayed the re-rental of our condo. 1/13/26: An IST manager called me. She said that her notes indicated that I had asked for a 10% compensation. I replied that I had not asked for a specific amount and that I wanted to discuss the lengthy order fulfillment. She told me that the installation contract committed to an installation completion by 1/20/2026 and that the contract had been met. I said, 'forget the contract' and asked if she would be taking corrective action on the errors and lack of problem solving that led to the seven plus week process. She said that she would only discuss the contract. My Summary Lowe's is fine if nothing goes wrong. However, when something goes awry, basic problem solving and accountability are lacking. read more

After dealing with customer service on the phone I did have to update that the lady's at the counter in the store were very helpful in getting the installation fee refund. It does seem the store is at the contractors mercy when it comes to getting installs scheduled in a timely manner. read more

Lowe's is a regrettable shopping experience. The only reason I went there was to buy Craftsman hand tools but it wasn't worth it. Shop Home Depot the product is a lot better and staff actually know what a hammer is used for. read more

Mike in the appliance department was super helpful and knowledgeable. He ferreted out sales and discounts we didn't know about, and his friendliness made this visit a real pleasure. read more

We are at the end of a nightmare week of trying to purchase a new washer/dryer. We purchased the floor model for a discount which looked perfect- easy right? Nope. We had to wait 3 days for the first delivery window. That delivery was cancelled because the store never communicated with the driver that they were to be transporting the floor model so when they were loading up they couldn't locate our stuff. Appt rescheduled for the next day. W/D delivered and installed. They left & with the first load we tried to run, water starts gushing from underneath. We have to wait another TWO days for a repair appt. That was today. After getting the confirmation text with our window we waited all day. No one ever showed up. Spent an hour trying to call the store only to be hung up on multiple times after waiting on hold for a crazy amount of time. I can't even say it's just this store that is bad. Lowe's is just terrible. Ordered the matching pedestals online because they were out of stock in the store. The first set arrived dented and damaged. We refused delivery. Had to wait another day for a new set to be delivered and installed. Had to call Lowe's corporate and even they couldn't get in touch with the store today. Corporate offered to reschedule the repair but we'd have to wait another 4 days for an appointment. I said no thank you and scheduled everything to be picked up for a refund. Already located a new W/D set at BrandSmart that I will pick up tomorrow. The customer service and logistics at Lowe's is seriously broken. Skip them and save yourself the headache. read more

Worst customer service experience ever! After 6 weeks of waiting for a prehung door to be delivered, I was told to contact the manufacturer. It was deemed lost, and took them another week to reorder. It was expedited by the manufacturer, but Lowe's set it for pickup, instead of delivery as originally ordered. No notifications, 0 communication, and absolutely no care, urgency, or concern from Lowe's. I called when the door arrived at the store (thanks again to the manufacturer who notified me of the delivery date) and was told to come pick up. Waited 40 minutes for some to acknowledge me and go investigate where my door was before bringing it out. All and all, 8 weeks of waiting, phone calls, emails, project delays, frustration... all for a single prehung interior door. A truly abysmal experience! Avoid this store at all costs! read more

If I could give zero stars, I would. I came in to get information on cabinets for a home renovation and the customer service I experienced was terrible. Not sure management would be too happy about sending away a potential customer looking to purchase a significant amount of materials and products. Thank you for your terrible attitude and poor customer service skills, Cendie. After I spoke with you I went to Home Depot and what a different experience. Happy to say I will be moving forward with them for my home renovations. read more

First time is a Lowes store. Came to buy a significant amount of costly appliances. A very friendly store employee said: "Sorry sir, we don't have anyone in appliances today." On a positive note, the three people I encountered at the store were very courteous. All that's needed now is for management to get their s@!$ strait to help the customers that will return--I will not be one of them. read more

They really have just the worst customer service. They act like they're on the defensive if you try to make a return. They've updated their policy recently and you can't even get store credit for something that's stocked on the shelf in original unopened package if you don't have a receipt or the credit card you used. I would never make a big purchase here. So much better at HD. read more

Just want to say Thank You to Shirelle who was super helpful to me when I was looking for a new washer / dryer among other appliance. She is a star! 5 in fact. Ended up purchasing them at another location due to inventory but was sold by her knowledge and general info on the different machines / features. read more

We bought a Samsung refrigerator. That is absolutely fabulous. We even got it on sale with another $250 rebate from the company. The sales person was excellent. Very helpful in making sure that we got everything that we should have. The installation was very smooth, great place to purchase items read more

I would give it one star. I ordered and it took me a week, and then it was delayed for another week by the last minute. When they receive packet from ups and let's me wait a day for pick up. This is not professional and if they have a 0 star rating, I will give them band the business. read more

Horrible customer service. Had a question and the young lady that was assisting me had put me on hold. After 15 + minutes of waiting. I'm sure she wasn't interested in assisting me. This store in Northlake location is always pretty dead compared to Home Depot. Now I know I should stick to Home Depot. 0 stars. read more

Normally i am happy with Lowes in lake part fl#720, but this may have been the last time i order anything from Lowes. To start with on 3/5 I went to the tool department in lowes lake park to purchase a cable cutter, the employee told me not in stock which is common for lake park, I told him Pompano beach most likely would have in stock but he never even offered to check it out and have it sent up to lake Park. So the next day i check the item in the pompano store and it was in stock so i called the main lowes numbe the guy i spoke to did not know if the pompano store coud sent it up to lake park so it put me on hold for about 10 minutes maybe less came back and said NO. SoI then I call lake park and ordered the part, I was told 5 day delivery on 3/11. On 3/11 I checked my email several tiimes and only got NOTHING, CALLED THE STORE AND WAS TOLD " ON IT'S WAY" whicjh does not help me at all. On it's way could be tomorrow or 5 days from now. Finally late afternoon i call #7290 and my first call was on hold afor about 20 minutes then someone from flooring picked up. So i gave up called back and was put on hold again. This time after about 10-15 minutes someone picked up and said they had mad an error and i was being charged for a box of the item i ordered even though i ordered on one. when i exoplaned thet to the girl in a rather nasty voice she hung, ended up it took me 50 minutes and 5 calls to get someone to tell me it was on the dock sdelived by fed x. She made arrangements for me to pick the item up the next morning at 6 . When i got up at 4 this morning I checked my email to see if the had been received, the item in thier system it still showed in tranisit, so i wait until 6 and called the store I was told it was still in transit so i had to explain to the lady that that was incorrect so she checked and found out it was a locked box at customer service i told her i would be there a t 7 to pick it up. I got there a 655 and had to while the girl loaded cash into her register and then another lady took me t another area and using my cell phone she unlocked the lock box and gave me my tool. All this too k about 20 minutes I figured that being i had already talk to someone and told them i would be there at 7 they would have the order ready for me at the desk, but that is not what happened. So based on the entire process of purchasing one tool i have deided I wiill never order anything from store #720 again. I feel the service starting with the tool associate was poorly handled and i hate when a company does not give me good service and in this case it was not good from start to fineish The girl that placed the order for me was the same girl that was able to locate the item in receiving, she was the only person in the entire process that did the job well enough to earn the title."she is a keeper". I can't remember her name other than it started with a T and ended in ha. She was the only person who seemed to know what was going on oin the store. At this point ace and home depot are being consider for my future business. I do a lot of business with Lowes and have spent over $3000 in the past 4 months. Most times i am happy with them but this time i am very disappointed in the entire process. It was like they were all new employees and did they not care about customer satisfaction. read more

i'm giving them one review because i cannot give them zero i am and have been in the construction development real estate investment industry for over 42 years What these make of stores have doneis ruin the small merchant that would give us good service good quality and fair prices Which had offered our company a substantial discount was discovered to have not been putting in those discounts but instead use creative accounting to make us think we were getting them Years later they tried to talk me back in and I actually needed a refrigerator from my own house and they talked me into a Samsung French door refrigerator which among many other things is impossible to clean without having to disassemble parts that take an hour or more Worst of all the price that they offer to give me wasn't given and I noticed this on the invoice and got back to the manager who was temporarily there and I forget his name it was Oakland Park FL and the man had a Roman name like Magnus but it was not Magnus He then says to me well I'm sorry I can't fix thatbut come into the store and he'll give me a discount on something else Like all of you I am busy and I don't have time for games and I certainly I'm not gonna go in there and start giving them large purchases again when they're pulling tricks and he was not ready to give me the money back that they overcharged or even a credit for that amount if I did not buy much more Trump may not be the favorite of many but let's look at this carefully isn't this a fraud what Lowe's did here and they do it every day read more

Lowes is the worst store ever. Three different Lowes told me three different things. I had my order canceled by them twice... I went in to order a door, and they advised me to order it online and have it delivered. So I did that. A few days later, a Lowes in Lake Park called me and said they wouldn't deliver it because they have a 50 mile range, and they were 62 miles away. So they canceled it and told me that this store in Vero should have ordered it and had it sent to their store. So I go to the Vero store again in person and speak to customer service. They did actually try to help me this time, and the man went out of his way to go to the back and look online. They finally came to a solution to outsource it and have it delivered from another Lowes. I paid in person? They took my money immediately. And yesterday I had confirmation that they were delivering the door from the other Lowes. This morning I get a call from aLowes in Sebring, which is apparently 90 miles away.... and they said they can't deliver to me for obvious reasons, I guess? I'm getting the run around. The guy from the Sebring Lowes said that they could and should have ordered it from my store, and that the Lake Park people should have delivered it and that the range is 70 miles, not 50. I call and try to speak with the Lake Park Lowes, and I'm on hold for almost 20 minutes. They picked up and just put me on hold. Now I'm out $600.00 and told I have to wait 7-14 business days for that back?! Are you kidding me?! I'm beyond angry, and can't afford to just not have $600! I HATE this company. read more

This location is set back off Northlake Blvd with an address on Congress Ave. The home improvement store is known of selling hardware, garden supplies painting mix services, appliances, and many other household products & services. Prior to writing this review, I had read some of the reviews and many of them were quite negative. I have shopped and have only experienced garden supply department. Most of visits required assistance from the department employees and the staff was always helpful and courteous. read more

Never use this place! Customer service is horrible! I ordered a refrigerator. Ice maker was sold separately Delivered on Friday by 2 guys that don't even speak English??? So I had to call the manager because they wouldn't hook up the ice maker. The manager said that they don't do that WTH? He said that I would have to hire a plumber!!!!!! I've never purchased from Lowe's before and I certainly won't do that again. And the refrigerator is leaking already!! Run from this place. read more

This particular location is a big box store with employees who make me feel like I'm in a mom & pop specialty store. The staff is knowledgeable, responsive and friendly - and I mean friendly to the point of remembering me from visit to visit. From appliances (delivered within 24 hours) to paint, mouldings, lighting and the great garden center, the selections are vast and suit my needs. I choose to shop at this store whenever possible and definitely prefer Lowe's to the competition down the street. read more

Customer service reps at the front of the store in Lake Park, Lowe's are disrespectful to customers and treating me as an intruder and hanging up the phone on me multiple times; this is to be reported to your #lowes Management about your rude and disrespectful employees Nic and Candace. I spoke with Kerry your supervisor who still did not resolve the problem for 2 days I paid for my products to be delivered on Sunday and Kerry rescheduled for today Monday. However promises and scheduled delivery never occurred and no one showed up between 8am-12pm today. This is appalling behavior of your Lowe's employees and below the belt treatment. I cannot believe you are still in business by mistreating and turning away customers. read more

They have such a great gardening section I love it! There's always something when I go here that I buy and enjoy putting in my green house or garden depending on size. Awesome helpful staff convenient location. read more

The Lowe's on Congress had the best gardening center in the area for flowers. The prices increased dramatically during Covid, but have started to return somewhat to normal, except trellises, which skyrocketed. Shop at Meyers for landscaping plants and stone and sod. Home Depot around corner has different varieties of plants than Lowes. read more

Horrible customer service. Waited in the return counter 15 minutes with two people ahead of me. The the return woman did not even service me in a courteous manner. Very rude. This was in the afternoon on May 4th. read more

Horrible customer service from Lowes Tampa Palms . Went in and bought a Washer, Dryer and Dishwasher. Washer was delivered but not working. When I called I spoke with some who said that they would send me another one . I asked for a compensation but was told that I had to take delivery of the exchange first. When I received the exchange , I called the store to find out about the compensation. Then every time I called I was on hold for over 45 minutes .Went to the store and they offered $25 and was told they are really not supposed to do this .They never put the money back to my credit card called to follow up again and was put on hold for over 10 minutes every time . Finally I got upset and said DO NOT PUT ME ON HOLD !! Got with the assistant manager and going to get the cash in my hands. VERY POOR CUSTOMER SERVICE!! IT'S LIKE NO ONE CARES ANYMORE!! read more

Thx Terry for helping me choose a branch cutter that I could use myself.

Very helpful and friendly. Excellent and very attentive service in remedying a mistake made in assembling a pricey gas grill. These folks made everything a Lowe's guy for now on. read more

HORRIBLE CUSTOMER SERVICE- take the time to read because this is so unacceptable: I ordered a pendant light online and it arrived shattered. I decided to take it back to my local Lowes which is 30min from my house in order to avoid the shipping hassle. When doing the return, I point out to the salesperson that during my online order, there was a promo for $50 off $250 or more and that discount was split among my purchase so approx $6 was credited toward this pendant. Before he completed the return I expressed that that discount should (obviously) be applied toward this replacement pendant. So he finished the transaction reassuring me. When he went to reorder, he tried to charge me shipping and no discount! However, the damaged pendant is MY INCONVENIENCE and I'm having to pay MORE!?!? So I had them call the store manager. After 30 minutes of explaining and trying to find a solution, including me calling customer care over the phone, they decided to transfer one from a nearby store (they didn't have it of course) and then I could pick it up. But I live 30 minutes away which is why I shopped online to begin with so I tell them they must ship it to me, I can't drive an hour again for this. They agree to ship it and cover the charge so it ends up even. Fast forward 6+ weeks: no pendant. I call- someone picks up after approx 20 rings. They are able to look up the purchase and tell me I must speak with Delivery and transfer me (at my work, we would've spoken to Delivery for them and called back or something). This is about 30min into my call and I get disconnected. A week later I decide to try again and AGAIN- the phone rings at least 20 times before Customer Service answers. What happened to at least answering and then putting someone on hold!? AGAIN the girl transfers me around, is of no help to me. Never get another person after that during my 15 min of ringing and transferring. So I call back and request a store manager- it rings about 40 times before I hang up. I then try the 1-800 number and she puts me on hold for 15 minutes before I finally give up. What the HECK happened to customer service!?!? It wasn't MY fault that the pendant arrived shattered. I shouldn't be charged extra- that's obvious. When reordered, my pendant should ARRIVE. Within a MONTH. I still don't have any idea where my order or $80 is. I can't get ahold of anyone within the company that's helpful. I will never shop at Lowes again and I highly recommend you think twice about paying a few extra dollars elsewhere for better service. I expect a response from the store because unless I go in there, very disgruntled, I don't see how I'm going to resolve this over the phone. At least 3 hours of my life has been wasted on this. Unbelievable. read more

One star is generous Went to purchase a refrigerator only because my home warranty made me (I have had several issues with them before) it was set to deliver between 130-530. No one ever came or called. I called them the following morning and they said they would TRY to deliver today... they are not worthy or any stars. It's a shame read more

If I could give a negative star review, I would. NEVER use this place. Customer service is the worst we've ever experienced. Purchased a washer and dryer to be delivered. 18 days later they couldn't find a dryer for our order. We received a phone call the night before delivery that said there was a problem and then we got cut off. We immediately called the number back and were put on hold for over 20 minutes. Thought we were in some loop that they never get back to so we hung up and called again. On hold for 12 minutes and then they picked up the phone and hung up. This morning we called again for the 3rd time and were told we would have to go to the store and cancel the order--what??. We went to the store and the "head cashier/manager" told us she was the manager and would have to call the Boynton Beach Store for some reason and cancel our order. She dialed some numbers, immediately pretended to speak to somebody on the other end and then told us it was cancelled. The refund still has not appeared on our account and we just got a call from the delivery service stating that they just wanted to give us a heads up that they were still looking for a dryer for our order. I told him it was cancelled and he said it didn't show that it was cancelled and I needed to call the store. What a joke--laziest, worthless employees we've ever dealt with at the Lowe's in Lake Park, FL. We went to Home Depot and got what we wanted--even at a better price. Stay away from Lowes. read more

Purchased a Dewalt sander. Came home, plugged it in, it would not spin.. came back to store, asked for the replacement, she said it is looks old and rusty!!! She pissed me off. Brand new dewalt sander with an aluminum air intake old and rusty... WTF? Was she blind? Rusty aluminum.... Smart ass expert... Gross. read more

If I could provide less than one star, I would. The most difficult company to contact, good luck speaking with a person!!! Just spent two hours on the phone with Lowe's credit card services, got nowhere...the credit card services are NOT secure. If I have to buy it at Lowe's, I'd rather live without it. read more

Virtually everyone we met here had the enthusiasm of a brick wall. My only reasoning for giving them more than one star is due to the helpfulness of one of the employees at the loading dock in the rear. I was looking for a fridge sized box they were willing to part with, and he not only had one to give, but brought it up for me. read more

Worst customer service ever! Went into store yesterday looking for windchimes .talked to 3 different people all 3 people didn't know if they had them or where they were. So I left... went to the location online and found there were 4 in stock at the store! Ordered online and went with curbside pick up the next day..Sat in my car for 15 minutes calling them nobody answered.. Went inside and there was literally one couple ahead of me.. I asked to see a store manager and they said there was no manager in store that day but I actually ended up talking to a store manager and told her my issue & she apologized .. ! Worst bunch of ppl Working there ever!! read more

Worst customer service ever. Called to check on a delivery and got transferred all around. Call dropped/disconnected by an assocaite 5 times! Really?? read more

Bought a Freezer as a gift for our daughter & son in law on November 25. Arranged for delivery for Saturday, December 23 8-12 am the day we purchased. Two days before delivery, I learned there was a complication with the delivery. So why do I give them four stars? Because of Alfred on of the store managers! He jump through hoops to make it right. The delivery was delayed but it got there. Alfred went to extraordinary measures to make sure that this Christmas gift was delivered as promised. Yes, people make mistakes and sometimes Because They don't care who it inconveniences. So I hold the underlings responsible for this potential Christmas disappointment. But Alfred who was kind, compassionate, and went out of his way to make sure the freezer got to its proper destination stuck with it! Thank you Alfred! You made this Christmas gift so special. read more

WORST EXPERIENCE OF MY LIFE! We purchased a brand new sliding glass door for $6,000 and had it installed on 4/30. It is now 6/21 and STILL CANNOT OPEN OUR SLIDING GLASS DOORS. They sent the doors with a stripped screw on the track which made the door useless. We have called constantly getting a different answer each time. They finally have admitted to dropping the ball but continue to tell us that it will be "Fixed next week" and they will give us a call and we have not heard anything. We have had to go into the store to finally get any attention to this matter but still no luck. A coworker of mine is having the same experience. Please do yourself a favor and do not purchase any services through this store. They are absolutely horrific to work with and take no responsibility. read more

Customer service is terrible and they do not keep track of orders at all shop somewhere else. There help is lost most of the time. Would rate 0 stars if possible. read more

This review concerns salesperson representing LG Washer and Dryers and misrepresentation of LG products specifically LG Washer top loader known to have defective water pumps and LG tech told us so that LG knows about this failure and does not stand behind product warranty or out of warranty Other people who purchased LG has same issue where water pump cracked and didn't push water out to drain Spoke With LG even provided receipt. They don't care they breakdown 1-3 years. Don't waste your time or money on LG appliances Read reviews and post and DO NOT BUU read more

Customer service is awful here. You have one individual working in the gardening area. The same Items marked differently in two different locations. And a person in your customer service area who is more interested in ordering food online than assisting customers. And she's too lazy too confirm a price. You were about to lose a sale tonight. I worked retail as an associate & management & that was unacceptable. read more

Beware: Very poor customer service by Alfred & Chris the store managers. They purposely give you the run around until your outside the strict 30 day policy and then after they haven't returned your calls they respond with I'm sorry but it's over 30 days there's nothing I can do. Do yourself a favor and go to Home Depot down the street. read more