Lowe's Home Improvement

Going to this Ace Hardware is like time traveling back to the 1980s or 90s. From the outdated cash…read moreregister to their outdated inventory its kind of bazaar. Whatever they didn't sell from 20 years ago is still sitting on the shelf, like outdated telephone jacks and other random merchandise. It is one of the larger Aces I have been to and everything is very spread out and open. Not a lot of foot traffic on the day I was there, in fact I was the only one there and the employees seemed bored and tried to be helpful but couldn't actually help with what I came in for. They do make keys there and their system is different from the other major chains so if you are having a tough time getting a copy they might can help you out. This business seems to have some major pet peeve about cell phones as their were 2 NO cell phone signs posted on the front door and then another one posted at the register. Looks like they had a bad batch of customers on their phone and could not get over it haha. If u plan on running in and making a purchase under 10$ then you should bring cash as their sign at the register posts that purchases under 10 should not be run on credit. So there you have it.

Very helpful with a sillcock washer issue. Worked with me until a suitable washer was found…read more Glad I found this hardware store as I am new to Johnson City. Will return!!

Harbor Freight Tools

3.3(4 reviews)

2.3 mi

This place is great, harbor freight has been a staple in my life for years they have reasonably…read morepriced items and a decent return policy. I have noticed, and employees have confirmed, to avoid the "harbor freight" brand items the quality is not so great. But their old Chicago brand stuff work great I've had several hand tools for almost 15 years that still work. Not sure what they've switch to these days. Great selection of items they never disappoint. They've added power washer stuff now too which is a very fun project to get into. I see someone with a 1 star review, but I can't say I'm surprised by the way that person gives Every business they encounter a 1 star review...sad how some people are here just to vent their frustration and not give local businesses a fair and impartial review. Check this place out for yourself to see the truth in the middle. My only concern with this location is the employees are not always so friendly and will actively avoid customers lol. So your best bet to getting assistance is asking the cashier. Oh they have great starter tools that are plug in, in case you're looking for good quality tool that won't break the bank. Once you're in a better financial space upgrade as needed...Wires are inconvenient but it helps to have the right tool. Good Luck.

They have cheaply made products. They close early instead of when they are supposed to close. The…read moreservice is horrible. If I could have chosen 0 stars but not an option. The prices are not that great for cheap items. Stay away from all these stores.

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Northern Tool + Equipment

1.5(2 reviews)

3.5 mi

I have been building my shop around Northern tool equipment. Today I went to exchange a single 916…read morewrench, and they wouldn't do it! They told me to go back and get the other 31 wrenches and they would give me an entire set. How stupid is that? I've never heard of anything so they've lost my business for good heading over to Harbor freight!

The store was very unorganized and most of what I was looking for was not even priced or not even…read morein stock.

The Home Depot

1.7(27 reviews)

4.3 mi

Great store with better lumber then the local competition. Very friendly and always ready to help.read more

I will never again order an online order at this location. I ordered 20 bags of topsoil to go. I…read moregot a text and email in the morning saying that my order was ready to go. I had pickup set for 2pm and when I got there they told me to drive around to the garden center. My order was not ready.. I wasn't in a rush so no biggie. The guy who got my order was an angry bird. It was about 25 minutes to get my order from start to finish. He wheeled over 10 bags on one cart, not saying a word to me. Im a disabled veteran with back issues and I guess he assumed I was going to load it up myself. When he came over with the 2nd cart he let out a loud sign of anger. He loaded up the first amount and I opened the doors to my back seats so he could load the rest in the backseat for me. He broke my rear dashcam and didn't say a word to me, so sorry no nothing. I forgot to put that part on my survey I got after the fact. He loaded up the back seta huffing and buffing. The kind of huffing and puffing as to say screw you, you should be doing this. People pay for pickup for different reasons. This is his JOB. if he doesn't like his job he should do something else. After he was done, he didn't close any doors, I said thank you and he didn't say a word to me. He wouldn't acknowledge me at any time during the transaction, just stormed off in a huffy. On the survey it asked if you wanted a store manager to contact you and I said yes, but no one ever contacted me.

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Lowe's Home Improvement

2.3(9 reviews)

3.8 mi

This store is definitely the better compared to the other Lowe's in Johnson City in pretty much…read moreevery aspect. The store is always busy but the flow of traffic always moves smoothly and fairly quickly. The staff here, for the most part, are knowledgeable and helpful with any assistance you may require. The store seems to always keep their shelves full and are quick to restock on items if they do happen to get sold out. They also give a Veterans Discount for all the men and women who happen to shop there that served for the country. I'm not a vet myself but I find the fact that they do that very admirable. I recommend shopping here and if you are trying to decide on which one is better in Johnson City you definitely will want this store.

As a contractor, the sales people up front act like you're a problem when they have to speak to…read moreyou. Most of them have been there forever and hate their job it seems.

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Habitat ReStores

4.0(1 review)

4.8 mi

This store just opened last month and they're bound to do well in this area…read more They are already stocked with a wide assortment of building supplies. When we visited last week, they had bath and kitchen cabinets, furniture, appliances, light fixtures, sinks and toilets, windows, siding, doors galore, flooring, and all sorts of paint, screws, nails, and much more. They had a section with furniture and a small assortment of kids toys and books. They had an idea area near the restrooms, and in it there was a shelf with hundreds of craft books. Mostly quilting when I was there, each for $2.00 or less. Staff was friendly and helpful.

Modern Supply

5.0(1 review)

2.0 mi

Chris is the best! She went above and beyond to help us find the products we needed. Many of the…read moreitems we needed were not available from the manufacturer for a few months. Chris called stores all over their network to find the products and get them shipped in time for our remodel. One crucial set was lost in shipping so Chris checked daily until she found it and had it shipped to us within just over a week. We felt that Chris was not only knowledgeable about solutions for us but that she really cared about meeting our needs.

Toilets, sinks & vanities from American Standard.

Modern Supply represents Armstrong Cabinets, Starmark Cabinetry, Kraftmaid Cabinets & Quality Cabinets.

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American Water Heater made in Johnson City, TN.

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2 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

J.H. M.

7 years ago

I went into this location with a plumber that is upgrading the plumbing in my entire house. After collecting our needed supplies, we went to check out. Waited patiently for the cashier clerk "Allison" to complete everything. (Now keep in mind I have not shopped Lowe's in a very long time) She gave me the total (several hundreds of dollars) I pulled out my wallet to pay and I asked if they still gave Military discounts, (so obviously it's been a while since I have shopped apparently the only way that they will honor your military ID now is if they can scan a copy of your DDForm 214, she told me that Lowe's did not recognize a VA card or my military ID as a sufficient way to award a measly 10% discount. If that is the way this company is going to treat a 8 year Gulf War Veteran then I will NOT return back to another Lowe's period because of this. Unless I am going to open a store credit card then my personal information isn't needed. Oh...and to beat it all, I asked her if she could please give me her store manager's information because I would like to leave some feed back. Her reply was " All the information that you need is right there on that sign. It has his name, and will even show you what he looks like" as she pointed behind me and blowing out air very loud. I am very disappointed in her customer service, actions like this would not be permitted back when I use to be an employee of Lowe's several years ago. Maybe it was the level of excellence my store manager held us to. read more

Larry L.

6 years ago

I was recently shopping for some LVT flooring when the sales associate, James approached me and asked if he could help me. I told him what I was looking for and he said he would try to help me. James took me to the product and explained the options that were available in the store and choices that would have to be ordered. While he was explaining this, Audrey, another associate joined our conversation. She commented she was fairly new and was trying to learn as much as she could. Both James and Audrey were both very helpful. I ended up purchasing 350 sq ft of LVP for a basement project. I asked both of them if they would load 23 boxes of flooring on a dolly and load it into by vehicle. Both of them answered absolutely and this is exactly what they did. Having been a materials and customer service manager in my working career I really appreciated the treatment I received from James and Audrey. Lowes Home Improvement did not make this sales to me, it was James and Audrey. I am one that can appreciate great customer service. Larry L Jonesborough Tn read more

Lowe's Home Improvement - hardware - Updated October 2026

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