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    Lowe's Home Improvement

    2.1 (38 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 9:00 pm

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    8 years ago

    Horrible customer service , clearly management clearly needs to do thier job better in thier job . Specifically the Hamburg N.Y. location.

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    7 years ago

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    15 years ago

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    13 years ago

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    11 years ago

    This place needs more employees. I've been here multiple times in the past month and I always seem to be waiting for assistance.

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    7 years ago

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    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    I wandered around the garden section where a few employees were watering plants, and they all said hello.

    Mentioned in 2 reviews

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    Harbor Freight Tools

    Harbor Freight Tools

    1.4(5 reviews)
    2.2 mi
    $$

    Two months ago I was checking out on a Sunday. The manager asked me if I was goin to watch the…read moreBuffalo bills game because I was wearing a hoodie with a BILLS MAFIA on it . S so I explained to her that I had bought the hoodie to my local gym and that I was not a fan of the Buffalo Bills. They don't win anything. She then checked me out and said that I can leave her now because I was not a Buffalo Bills diehard fan. The manager was totally rude and ignorant to think that everybody should be a Buffalo Bills fan that shops at store she works at. Furthermore I had called the freight and explained what had happened. And a conclusion I am very disappointed that I never received a email or a phone call for a follow up of the situation. So then I had called the headquarters again and spoke to another person, and they still have not gotten back to me about a follow up. Even though Harbor freight does have cheap stuff that are discounted prices obviously through my experience at Harbor freight is definitely disappointing and not professional.

    A few months ago I bought several items for a project, including Mitre saw, compressor and nail…read moregun. The purchase was over $700. I had to accumulate wood for this project so I did not even open the boxes (except the mitre saw which the 1st two were broken, but 3rd worked) until after the 90 days expiration (26 days late). The nail gun did not work. I thought it would be an easy fix, perhaps operator error, yet after talking at great lengths with their support, it was definitely defective. I went to the store and they said there was nothing they could do about it. Later I called and asked to speak to management. They echoed the same line, they would replace it only if I bought the 2 year warranty (the person I spoke to at the store did not offer that. I had already gone to Home Depot (where they sell quality products) and purchased a new one. I understand a 90 day return policy, but this is a terrible business practice. It was brand new, in box, untouched, other than trying to get a faulty product to work. There is a reason that Harbor Freight has 1.5 stars. They are absolute dogshit and I don't care how bad I need something, I am never walking into that place again. Sincerely, die poor assholes!

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    Lowe's Home Improvement - hardware - Updated May 2026

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