Two months ago I was checking out on a Sunday. The manager asked me if I was goin to watch the…read moreBuffalo bills game because I was wearing a hoodie with a BILLS MAFIA on it . S so I explained to her that I had bought the hoodie to my local gym and that I was not a fan of the Buffalo Bills. They don't win anything. She then checked me out and said that I can leave her now because I was not a Buffalo Bills diehard fan. The manager was totally rude and ignorant to think that everybody should be a Buffalo Bills fan that shops at store she works at. Furthermore I had called the freight and explained what had happened. And a conclusion I am very disappointed that I never received a email or a phone call for a follow up of the situation. So then I had called the headquarters again and spoke to another person, and they still have not gotten back to me about a follow up. Even though Harbor freight does have cheap stuff that are discounted prices obviously through my experience at Harbor freight is definitely disappointing and not professional.

A few months ago I bought several items for a project, including Mitre saw, compressor and nail…read moregun. The purchase was over $700. I had to accumulate wood for this project so I did not even open the boxes (except the mitre saw which the 1st two were broken, but 3rd worked) until after the 90 days expiration (26 days late). The nail gun did not work. I thought it would be an easy fix, perhaps operator error, yet after talking at great lengths with their support, it was definitely defective. I went to the store and they said there was nothing they could do about it. Later I called and asked to speak to management. They echoed the same line, they would replace it only if I bought the 2 year warranty (the person I spoke to at the store did not offer that. I had already gone to Home Depot (where they sell quality products) and purchased a new one. I understand a 90 day return policy, but this is a terrible business practice. It was brand new, in box, untouched, other than trying to get a faulty product to work. There is a reason that Harbor Freight has 1.5 stars. They are absolute dogshit and I don't care how bad I need something, I am never walking into that place again. Sincerely, die poor assholes!

Had an amazing experience purchasing a new riding mower. The staff was very knowledgeable about…read moretheir products. Sarah went above and beyond. Sarah delivered the riding mower and explained in great detail how to use, service and clean it. I would highly recommend.

I has an extremely bad experience with this place. Back in May 2022 I had my lawnmower picked up…read moreand serviced for a tune up and it wasn't starting. I got the lawnmower back from them a few weeks later and the lawnmower still had the same problem and wasn't fixed the way it should have been, when I called them to report it still wasn't fixed right they wouldn't take it back unless I paid for another tune up because it was starting fine for them. The owner seems like a greedy money hungry prick who does not care about his/her customers and the service they get. Do not do business with this place.

I have had good luck at this Home Depot. The staff members are friendly and always able to help me…read morefind what I am looking for. This location is clean and organized, easy to look around.

I've spoken to 15 different employees over the last three weeks while working on a project. Every…read moresingle one of them has been knowledgeable and help. I could not be more pleased with the service I have received.

Yes yes 100% yes I recommend this business ! I have purchased kitchen cabinets from here as well as…read morebutcher block countertops and a bathroom vanity . Not only were they professional from start to finish / always available ( not like begging at the Home Depot or actually calling the store From iINSIDE THE STORE at Lowe's ) they were there from start to finish !! The store is "no frills" BUT everything is on display in a clean and well appointed setting ! Staff was knowledgeable and friendly! Never had a problem and the workmanship is great and the product quality ... deeply discounted ! NOW NOW NOW this is WHY I KNOW THEY ARE HONEST AND IMPECCABLE and well as PATRIOTIC... I went to pick up my merchandise. I handed them my slip. He went into the computer to double check everything and told me that they had not given me my military discount. He backed up the order re-totaled it and gave me a refund. He did not have to do that. He could've just as easily either pocketed the $100 or he could have just let it go. But he didn't. He looked in the computer and saw that I was a prior customer he saw that we always got a military discount and we did not get it on this order so he told me and he corrected it, that is why I know these people are trustworthy and good. I can't thank them enough go to the store and buy from them local owned business.

We are in the process of a new build. We came into the Blasdell store (not really expecting…read moreanything) and we sat down with Dan Lane. This employee sat down with both of us. He took his time and helped us put together our whole kitchen. He explained everything, showed us how the kitchen would look. We were so impressed by his enthusiasm and wanting to help, that we had him help us with our 3 other bathrooms, a laundry room and our wet bar. We did purchase ALL he had helped us with and we will be back for more of his exemplary help and ideas. Thank you for having such a valuable employee as Daniel Lane.

I ordered and screen door and the process of ordering in the store was great and the employee was…read morevery helpful, there is a sale going on for the screen doors so we got a lower price, they said 3 to 4 weeks to get our screen door and it arrived earlier then they said which was nice!!

Such great personalized service here. As soon as I walked through the door, someone was asking if…read moreI needed help finding something, I must have looked a little out of place, lol. Being that it's a smaller store than the big box stores, it's much easier and quicker to find what you need and get in and out. They had everything I needed, and a couple things I probably didn't, but bought anyway. I also asked for help with carrying out a heavy bag of salt, and no one hesitated for a minute. I believe it was the manager that grabbed the bag and brought it to the register, then another guy carried it to my car for me. Great service, friendly people, and close to home. Will be back!

So refreshing to enter a non warehouse store! And to be approached and waited on immediately by…read moreseasoned employees eager to help. I was taken directly to the item I needed,, in this case a hose nozzle. I did not tire walking up and down endless aisles. I did not wrench my neck straining to look up, or hurt my back bending down. Items are displayed so that you can shop with ease. The store was so neat and clean. The staff friendly and helpful. I was even offered a bag for my simple purchase. Keep up the good work Valu. Happy to have you in the neighborhood. Thank you.

This location in Hamburg is clean and organized. The staff is very friendly and helpful. The…read morestaff found an old flyer that had the item I was looking for that I previously seen and found it in the store for me as well. They were polite and no waiting in lines to check out. They have a great selection and prices are reasonable especially when they have sales.

This is the closest home improvement store to my house and I'm happy it is because the employees…read moreare great for the most part and they have decent prices on everything. Id also rather support Lowes than Home Depot so it works out. There are 2 employees that work in the garden section that are ill equipped to run the forklift so when you're trying to get mulch and they're blocking off the isles to bring something down with the forklift, prepare to wait.

Purchased a thousand dollar Whirlpool washer from them. The washer's control board went about a…read moremonth after and Lowes refused a return for a faulty product. They said you only had 24hrs to return it. Tried manufacture warranty, had to purchase a service plan and they came out to fix it and couldn't because the control panel is on back order for 2 months. I will never buy any large purchase from them again, especially appliances. Beware.

One of our go to places to get things for our home. This trip we ran out of paint for our porch…read more The associate actually helped us from start to finish. We took a picture of our paint can including the tag of color we used. The can looked different and it was a different style can as well. So glad we came back and everything matched well. I did take a picture and they already had the Christmas decorations out. It wasn't even Halloween yet.

Very helpful and kind employees. Several took interest helping a shelter dog find a home, after…read moreproviding easy to understand advice regarding purchasing the right light.

We loving going to Blasdell Nursery for our Christmas tree every year. The two guys that help with…read morethe trees are wonderful. They are so helpful and friendly and that is one of the reasons we go back every year. Great selection of trees and good prices. We will be back next year!

These guys have a great selection of plants and necessary items you will need to furnish your house…read moreand yard with awesome foliage! Staff is super helpfull and willing to answer any questions you may have. Thier selection is typically plentiful although if vegetables are what you are after, ya better get there quick or ya may miss certain types! Prices are fair and you can buy whole flats for a slight discount!