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Lowe's Home Improvement

1.7 (25 reviews)
Closed • 8:00 am - 8:00 pm

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Front Door that had to removed

From the minute I walked into Lowes in Big Flats, I knew that it was as mistake. I needed to replace a washer & dryer, I had a Kenmore stackable for 23 and it was bad, I my book so I new the size that would fit. I had to wait about 2 minute for the sales person, was talking to I guess a girl that he wanted and I was in the way. I pay with a Discover card, I guess they do offer 5% off with a Lowes card anymore. So Delivery, Free and Haul away was on Wednesday 8th When the Truck put up, a young man greeted me, he was only about 5, 8 150, I am almost 70, 5"10, 165 , and he was the ONLY DELIVERY person on the Truck???, We look at the old unit, and then WE, now Lowes, Nick & I, started to haul or figure out how to get the old unit old, it was push & pull, twist & turn, legs getting stuck, arms pinched 1/2 up 6 he said the front door needs to come off. Me being on top, I when to get get the door off, I only could get it 1/2 of, Nick help getting the other off, Putting the in the lawn, I look at him and told him, he needed a new job, for this sucks, he remarked how back it was working at Lowes, 90 % of the time he delivery's by himself This is a sin, item that at so heavy, whom can even lift 250 pound appliance. We finally got the unit through the Door, Nick cut his finger, I had Bandages for him We mark my home steps, doorway and molding. I help him get it thru the garage, we got the new unit, 2"inches smaller which was a great help, got it thru the front Door , and sliding it down the step. Then twisting and turn the unit to get it in place. I truly believe with all my heart, Lowes show be sending me a check for my service, That have no respect for senior, or OLD PEOPLE , PLUS LOWES IN BIG FLATS YOU CANNOT CONTACT THE MANGER. This will be my last time in this store, I should of bought the item on Amazon , and paid someone to remove the old. Carlton

Had Lowe's out to install carpet, the experience was horrible from start to finish. They rescheduled 6 times, got stuck in my driveway and cut down large limbs off of my trees to stick under their tires to get traction to get them unstuck- without my permission. Now one of my tree looks ridiculous. When they finally got the the install, it was horrible, they used their knife to cut the carpet but cut a thick line into my molding on the entire length of each wall in each of the rooms. In a few spots I can actually see the blue underlayment through the carpet because it's worn so thin. Customer service is so bad it's almost incomprehensible. They gave me a refund of 200 dollars but that doesn't really help considering that I have to get the carpet replaced by another company and somehow try to fix the molding in each room.

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6 months ago

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16 years ago

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11 years ago

Went to buy a lawn mower waited a very long time and never was waited on . Not the first time this has happened.

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9 years ago

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8 years ago

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