I came into your store to look at hardwood flooring and approached the desk near your T molding…read moresection to ask for assistance. The younger men standing there looked directly at me, said nothing, and then walked off into the back stock area. One of them,i think his name tagsaid edgar or edwin called for help over the radio. The other man with a long name, dequa something said "these stupid white mother f÷^×ers." edwin/edgar LAUGHED!!!!!!!!! I am FLOORED and BEYOND angry. This was my first time ever stepping foot in this store and it will without question be my last. What I heard today was disgusting, openly racist, and completely unacceptable. Your corporation should be ashamed of the people you allow to represent your brand. Allowing employees to speak about customers this way on the sales floor shows a complete failure of management!!! In my 55 years of life, I have never experienced this level of this vile in a retail environment!! No business that tolerates this kind of conduct deserves my money!!!

Very nice selection of tile at the Madison, AL location. Alicia K. went above and beyond to help me…read morewith my total bath remodel!

With the cold weather coming in my husband decided he needed to repair his mother's Delta faucet…read more We went to her house to check the faucet out and determine whether my mother-in-law would be able to drip water the next few days when the lows are below 15. Hubs determined the cartridge in the kitchen faucet needed to be replaced. He disassembled the faucet and off we went to Lowe's to buy a replacement. He purchased the cartridge last time at Lowe's. We get inside the store and there are no Delta cartridges in stock. Hubs becomes grumpy. He looks at Home Depot's website and their site says they have 7 in stock. Off we go to Home Depot. Once inside we find the aisle and bin. Except there are no cartridges. I find a Home Depot employee who scans the area and checks online. He says sometimes their numbers are off. We look for several minutes and do not find the cartridges. By now my husband is fuming. I knew not to tell him he should have researched inventory but that wouldn't help this situation since HD's website said they have 7 in stock. He thanks the HD employees as a second one joined to look for the 7 cartridges and we leave. I tell him we should go to Weathers Ace Hardware. We have nothing to lose at this point. Hubs checks their website and they have 2 in stock. Off we go again. I like this store. They have a little bit of most things. A nice employee, Ed, walked up and asked if we need help. Hubs showed him the cartridge and Ed took us right to the plumbing aisle and found the cartridge immediately. I was impressed how efficient Ed was. He said another customer had bought the same cartridge today. Hubs was smiling and off we were to my MIL's to put the new cartridge in. Pro Tip: it might be a good idea to check availability of parts before starting a task. :) Thank you to Weathers Ace Hardware for being conveniently located off Bailey Cove. They had outdoor faucet covers along with lots of other things for winterizing. There are friendly employees available to help. Please stop by and check out the store.

On Wednesday July 16, 2025 a few minutes before 3:00, I decided to give this store another chance…read morehoping my last review would want them to improve, NO. There was absolutely no change in their customer service, still horrible. Again, I thought the old guy was dead but when I walked out of the store at 3:03 he was slowly shuffling to his car. I believe in giving everyone a chance, but this old guy needs to stay home. I saw four employees this time and again no one spoke a work to me. No one wanted to make eye contact or care to smile. I can say that the store is always clean and neat that maybe because they have no customers. I can also say, from my last two visits that management/owner has no clue how to hire employees or he pays poorly and zombies are all that meets the job requirement. The zombies will starve there.

My husband loves tools, and I know very very little about tools, So when we visit a tools store or…read morehardware shop it consist of him looking and determining what is a good deal and what he may want. However for me its questions galore, like a kid in a candy store. What's this, what's that, How does this work, what is this for. Educational experience, I could spend hours in places like this just asking questions. The store is pretty large consider the outside does look a bit small, they have I think everything? One Aisle of power tools, an aisle and half of the air compressor tools. It is definitely really interesting. Welding supplies, air compressors, Gas tanks, generators, lawnmowers ( slim selection right now), clothing, pallet jacks, really they have a ton of stuff. The employees were super helpful they stopped and asked how we were doing a few times as we wondered through the store. I was randomly picking up objects and my husband was looking at different tools and supplies he would like. Overall it is a great experience. We will definitely be back. He did say the prices in the store were a bit higher than the catalog they have, but with the shipping and handling cost in the catalog the store prices might equal.

When I bought my Stihl String Trimmer service was outstanding. Ow when you have issues about…read moremissing equipment no one cares or wants to talk to you.man many phone calls emails and call main customer service never got a call back. Went on social media they want to talk In Private. Northern Tool can't spell customer service I contacted Stihl and they solved my issue in minutes. Stihl has great customer service

The folks at the South Parkway store are always great, but yesterday (11/4/2025), the two young men…read morewho were working close to closing time went above and beyond on customer service. We hear all the time about how today's youth are not polite or hardworking, but these young men completely defied that stereotype. I was blessed by their help in straightening out a problem that was my own fault to start with and greatly impressed with their work ethic, professional attitudes, and sincere kindness.

I bought a diffuser which resulted in being defective with a leak. Instead of an exchange for the…read moresame the manager recommended I contact the manufacturer. I will not be shopping here again.

We purchased most all of our lighting for our new house from MEWS and it was the best experience! I…read morecan't say enough nice things about Robyn and her team. MEWS has a large showroom located off Hwy 72 W in Athens. There you can see both lighting and bath fixtures as they have a lot on display. We previously shopped around online and knew exactly what we were looking for. I sent over exactly what we were looking so that we could get a quote. Compared to several other lighting stores in town, MEWS was the most competitive with pricing and truly wanted to earn your business. They were easy to get ahold of and were able to deliver differ parts of our order on short notice. I highly recommend them for any of your electrical and plumbing needs! Fun fact- MEWS is an abbreviation for Mechanical-Electrical Wholesales Supply...the more you know!

Wonderful store to have near by. Just moved to the area, and stopped in. Loved everything in…read morethere, tools, plumbing parts, etc. too many to list. Garden wind chimes , signs, and so much more. Staff was helpful and very pleasant. Will be back.

Connor and Dylan helped me move out of my house, and I couldn't be more impressed. Despite the…read morepouring rain, they remained professional, courteous, and careful not to track mud into either home. After unpacking, I was relieved to find that nothing had been damaged. Their attention to detail and respect for my property really stood out. I highly recommend TM&T for any moving or junk removal needs--they truly go above and beyond!

We filed a claim in small claims court, and then plaintiff contacted us, and then the defendant…read moreagreed to pay the claim in full. The owner apologized and took responsibility for the damage.

Went to get a simple card stock print. No one was able to print off a simple card stock document…read moreand laminate. This is awful on the management not to have qualified people in the store.

The prices for print jobs and customer service is extraordinary. Shana and her team really…read moreunderstand customer service and will go out of the way to complete a job. They are the ideal staff to have at any location.