With the cold weather coming in my husband decided he needed to repair his mother's Delta faucet…read more We went to her house to check the faucet out and determine whether my mother-in-law would be able to drip water the next few days when the lows are below 15. Hubs determined the cartridge in the kitchen faucet needed to be replaced. He disassembled the faucet and off we went to Lowe's to buy a replacement. He purchased the cartridge last time at Lowe's. We get inside the store and there are no Delta cartridges in stock. Hubs becomes grumpy. He looks at Home Depot's website and their site says they have 7 in stock. Off we go to Home Depot. Once inside we find the aisle and bin. Except there are no cartridges. I find a Home Depot employee who scans the area and checks online. He says sometimes their numbers are off. We look for several minutes and do not find the cartridges. By now my husband is fuming. I knew not to tell him he should have researched inventory but that wouldn't help this situation since HD's website said they have 7 in stock. He thanks the HD employees as a second one joined to look for the 7 cartridges and we leave. I tell him we should go to Weathers Ace Hardware. We have nothing to lose at this point. Hubs checks their website and they have 2 in stock. Off we go again. I like this store. They have a little bit of most things. A nice employee, Ed, walked up and asked if we need help. Hubs showed him the cartridge and Ed took us right to the plumbing aisle and found the cartridge immediately. I was impressed how efficient Ed was. He said another customer had bought the same cartridge today. Hubs was smiling and off we were to my MIL's to put the new cartridge in. Pro Tip: it might be a good idea to check availability of parts before starting a task. :) Thank you to Weathers Ace Hardware for being conveniently located off Bailey Cove. They had outdoor faucet covers along with lots of other things for winterizing. There are friendly employees available to help. Please stop by and check out the store.

On Wednesday July 16, 2025 a few minutes before 3:00, I decided to give this store another chance…read morehoping my last review would want them to improve, NO. There was absolutely no change in their customer service, still horrible. Again, I thought the old guy was dead but when I walked out of the store at 3:03 he was slowly shuffling to his car. I believe in giving everyone a chance, but this old guy needs to stay home. I saw four employees this time and again no one spoke a work to me. No one wanted to make eye contact or care to smile. I can say that the store is always clean and neat that maybe because they have no customers. I can also say, from my last two visits that management/owner has no clue how to hire employees or he pays poorly and zombies are all that meets the job requirement. The zombies will starve there.

My husband loves tools, and I know very very little about tools, So when we visit a tools store or…read morehardware shop it consist of him looking and determining what is a good deal and what he may want. However for me its questions galore, like a kid in a candy store. What's this, what's that, How does this work, what is this for. Educational experience, I could spend hours in places like this just asking questions. The store is pretty large consider the outside does look a bit small, they have I think everything? One Aisle of power tools, an aisle and half of the air compressor tools. It is definitely really interesting. Welding supplies, air compressors, Gas tanks, generators, lawnmowers ( slim selection right now), clothing, pallet jacks, really they have a ton of stuff. The employees were super helpful they stopped and asked how we were doing a few times as we wondered through the store. I was randomly picking up objects and my husband was looking at different tools and supplies he would like. Overall it is a great experience. We will definitely be back. He did say the prices in the store were a bit higher than the catalog they have, but with the shipping and handling cost in the catalog the store prices might equal.

When I bought my Stihl String Trimmer service was outstanding. Ow when you have issues about…read moremissing equipment no one cares or wants to talk to you.man many phone calls emails and call main customer service never got a call back. Went on social media they want to talk In Private. Northern Tool can't spell customer service I contacted Stihl and they solved my issue in minutes. Stihl has great customer service

This is the place to look when you can't find it anywhere else. We use them to refill propane tanks…read morefor our grill. They have a nice hardware section that doesn't require you purchase 50 packaged screws or bolts, when you need 2-3. Decent pricing and good service. Consider making a trip to look around just for fun.

Have shopped Tractor Supply stores in other areas and have found TS stores to be consistent in…read moretheir very good customer service. Shopped at this TS the other day in Huntsville on N. Memorial Parkway, and found them to be very helpful. The mgr even gave me the sale price on an item that had recently gone off sale. Very cool.

Jessie at Leslie's on South Parkway in Huntsville knows her pool chemistry, and I am a chemist…read more After testing my pool water, She helped me decide which products I needed for my type of pool sanitation system, Copper Ionizer. Really great knowledge and customer service.

The staff in this office is unorganized and procrastinates with their customers equipment. My…read morePolaris was about a year old when it was hit by lightening so I took it to Leslie's to have it repaired. They have had it for two and a half months and still have not fixed it. It took them a week to find out they ordered the wrong part. Do not use this Leslie's!!

The folks at the South Parkway store are always great, but yesterday (11/4/2025), the two young men…read morewho were working close to closing time went above and beyond on customer service. We hear all the time about how today's youth are not polite or hardworking, but these young men completely defied that stereotype. I was blessed by their help in straightening out a problem that was my own fault to start with and greatly impressed with their work ethic, professional attitudes, and sincere kindness.

Went to get a simple card stock print. No one was able to print off a simple card stock document…read moreand laminate. This is awful on the management not to have qualified people in the store.

The prices for print jobs and customer service is extraordinary. Shana and her team really…read moreunderstand customer service and will go out of the way to complete a job. They are the ideal staff to have at any location.