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    Harbor Freight Tools

    3.0 (2 reviews)
    InexpensiveHardware Stores
    Closed 8:00 am - 8:00 pm

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    8 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (11 reviews)

    Customer service is nonexistent! There were three customers in one aisle waiting for help for over…read more30 minutes. None of the customers were "do-it-yourself" type of people, so they had to wait. Even after several calls were made over the loud speaker, no help went to that aisle after 40 minutes.

    I wouldn't give the one star but apparently no stars is not a option. Not once, but TWICE we were…read moretold we were confirmed for the delivery of a John Deer Tractor. Delivery window was given as 8am to 8pm, the day comes with no delivery. Called the store to find out the problem and was told the tractor was not assembled and it was being moved to a week later (zero notification to us, we had to call and ask). Confirmed delivery day number 2 comes around, STILL NO DELIVERY. Call the store again and was told they "attempted delivery and when they couldn't get me on the phone they took it back to the store." 100% lies. We have driveway cameras and no one showed for delivery, the only truth to that story was they did call me and it went to my voice mail as I worked in a closed area during the day and no cell phones allowed. Keep in mind wages lost again (my spouse this time) and a text confirming the night before we would have someone available for delivery. So now a new day on the books because they say its the best they can do, another day of lost wages so that military discount you offer is null and void. As a veteran Id rather spent more money to deal with people who have integrity than the shady crew in Decatur Alabama. We have been loyal customers for years and we have had several issues, each time it came down to integrity and we are finally done. We will take our business somewhere it's appreciated. You lure vets in with that discount and this is how they are treated. Shame on you. I'm not sure why this website shows me from CA, I'm from Huntsville Alabama..

    Harbor Freight Tools - hardware - Updated May 2026

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