(Boise store #0688): We purchased new kitchen cabinets, counter tops, and installation, through Lowe's. If we had it to do over again, we'd go with someone else.   The design phase went well, but the installation phase was a nightmare.  We placed the order on July 3rd, with an estimated date of completion of August 23rd. The job wasn't complete until October 2nd. The majority of the delay was due to the laziness and incompetence of Lowe's staff. We went with Lowe's because they promised a turn-key installation where they would handle all of the coordination with the contractors. They didn't. Out of necessity, we wound up doing most of the phone calls and coordination ourselves, often with no call backs and/or attitude from both Lowe's staff and their contractors. Lynn was nice enough during the design and payment phase. But when it came to coordinating things, she dropped the ball. Apparently, she didn't want to do the project coordination aspects of the job.  For example, when a cabinet came in, which had been on order for 3 weeks, Lynn didn't bother to call us to let us know. It sat in the back of the store for a week. We only found it when we started making a bunch of phone calls to track it down because it should have been here by now. This was on 9/20/19. The note in Lowe's computerized system says "delivered on 9/12/19. Lynn has been notified." Apparently, Lynn did nothing.  That's a whole week delay induced by Lynn. In fact, it turned into another week delay because when we then called Boise Kitchen Cabinets & Design to install it, he was booked out two weeks, whereas, he could have done it that week if he'd known. This is just one example.  We have many, but you get the picture.   Lynn's customer service left something to be desired, too.  One day, I called at 10:30 am to coordinate something. She said "I'm with a customer, can I call you back?" After 4 hours went by with no call-back, my wife called Lynn again to follow up. And Lynn was very rude and defensive. "I've been with customers!! I haven't had time yet!!" Really? 4 hours straight with customers, with no chance to call back? Even if so, do you have to be rude about it? Apparently, prospective new customers are more important than existing customers who have already given Lowe's $15,000 worth of business. Her boss, Josh, was equally unhelpful.  Multiple dealings with him resulted in no action.  For example, on 9/24/19, I called Lynn and Josh answered. I was calling to coordinate the next phase of the job. Told him we're ready for Top Notch plumbing to connect the sink and dishwasher. He said he'd make a note and pass it on to "someone". I asked him to let us know when Top Notch can do it, and he said this, direct quote: "I'll make sure somebody follows up with you". Nobody ever did. So once again, after a few more days went by with no activity, we found ourselves calling the contractors directly. The scheduling assistant at Top Notch plumbing told us they never once heard from Lowe's during the entire job. So much time had elapsed between the start of the job and the end, they thought our job had been put on hold. Not only were the unnecessary delays frustrating, the turn key aspect of the job was disappointing. There were several instances of running into small extra details that weren't covered. Like installing an electrical outlet, installing a water feed line for the ice maker, and re-installation of the appliances. When you pay a company $15,000 for a full kitchen re-model, you would think that would be enough to handle all normal aspects of the job. Not only were these things not covered, we got no help from Lowe's to figure it out. We were left high and dry to to find handymen on our own. I wouldn't recommend Lowe's for your kitchen remodel needs.  It's Lowe's loss. Now that our kitchen is done, we're going to remodel our bathrooms. If this experience had gone well, then we'd hire Lowe's again. Instead, we'll take our business elsewhere. Regarding the contractors that Lowe's hired for this job, there were 3: - Boise Kitchen Cabinets and Design to install the new cabinets. - Top Notch Plumbing to handle the plumbing aspects of the job (sink, garbage disposal, dishwasher). - Olive Branch to make and install the counter tops. (We went with Corian). Ryan at Top Notch and Chad at Olive Branch were nice and did a good job. Chad even went above and beyond, giving us some good tips for care of our new counter tops.  I would recommend both Top Notch Plumbing and Olive Branch Custom Countertops.   Ernie at Boise Kitchen Cabinets & Design was a different story, though.  For one thing, he's lazy. He didn't finish the demo that we hired him to do. He left an entire cabinet still attached to the wall, several scraps still attached to the pipes, and the subfloor. He used lame excuses to cut corners and we had to finish the demo ourselves.  I would not recommend Boise read more

(Boise store #0688): We purchased new kitchen cabinets, counter tops, and installation, through Lowe's. If we had it to do over again, we'd go with someone else.   The design phase went well, but the installation phase was a nightmare.  We placed the order on July 3rd, with an estimated date of completion of August 23rd. The job wasn't complete until October 2nd. The majority of the delay was due to the laziness and incompetence of Lowe's staff. We went with Lowe's because they promised a turn-key installation where they would handle all of the coordination with the contractors. They didn't. Out of necessity, we wound up doing most of the phone calls and coordination ourselves, often with no call backs and/or attitude from both Lowe's staff and their contractors. Lynn was nice enough during the design and payment phase. But when it came to coordinating things, she dropped the ball. Apparently, she didn't want to do the project coordination aspects of the job.  For example, when a cabinet came in, which had been on order for 3 weeks, Lynn didn't bother to call us to let us know. It sat in the back of the store for a week. We only found it when we started making a bunch of phone calls to track it down because it should have been here by now. This was on 9/20/19. The note in Lowe's computerized system says "delivered on 9/12/19. Lynn has been notified." Apparently, Lynn did nothing.  That's a whole week delay induced by Lynn. In fact, it turned into another week delay because when we then called Boise Kitchen Cabinets & Design to install it, he was booked out two weeks, whereas, he could have done it that week if he'd known. This is just one example.  We have many, but you get the picture.   Lynn's customer service left something to be desired, too.  One day, I called at 10:30 am to coordinate something. She said "I'm with a customer, can I call you back?" After 4 hours went by with no call-back, my wife called Lynn again to follow up. And Lynn was very rude and defensive. "I've been with customers!! I haven't had time yet!!" Really? 4 hours straight with customers, with no chance to call back? Even if so, do you have to be rude about it? Apparently, prospective new customers are more important than existing customers who have already given Lowe's $15,000 worth of business. Her boss, Josh, was equally unhelpful.  Multiple dealings with him resulted in no action.  For example, on 9/24/19, I called Lynn and Josh answered. I was calling to coordinate the next phase of the job. Told him we're ready for Top Notch plumbing to connect the sink and dishwasher. He said he'd make a note and pass it on to "someone". I asked him to let us know when Top Notch can do it, and he said this, direct quote: "I'll make sure somebody follows up with you". Nobody ever did. So once again, after a few more days went by with no activity, we found ourselves calling the contractors directly. The scheduling assistant at Top Notch plumbing told us they never once heard from Lowe's during the entire job. So much time had elapsed between the start of the job and the end, they thought our job had been put on hold. Not only were the unnecessary delays frustrating, the turn key aspect of the job was disappointing. There were several instances of running into small extra details that weren't covered. Like installing an electrical outlet, installing a water feed line for the ice maker, and re-installation of the appliances. When you pay a company $15,000 for a full kitchen re-model, you would think that would be enough to handle all normal aspects of the job. Not only were these things not covered, we got no help from Lowe's to figure it out. We were left high and dry to to find handymen on our own. I wouldn't recommend Lowe's for your kitchen remodel needs.  It's Lowe's loss. Now that our kitchen is done, we're going to remodel our bathrooms. If this experience had gone well, then we'd hire Lowe's again. Instead, we'll take our business elsewhere. Regarding the contractors that Lowe's hired for this job, there were 3: - Boise Kitchen Cabinets and Design to install the new cabinets. - Top Notch Plumbing to handle the plumbing aspects of the job (sink, garbage disposal, dishwasher). - Olive Branch to make and install the counter tops. (We went with Corian). Ryan at Top Notch and Chad at Olive Branch were nice and did a good job. Chad even went above and beyond, giving us some good tips for care of our new counter tops.  I would recommend both Top Notch Plumbing and Olive Branch Custom Countertops.   Ernie at Boise Kitchen Cabinets & Design was a different story, though.  For one thing, he's lazy. He didn't finish the demo that we hired him to do. He left an entire cabinet still attached to the wall, several scraps still attached to the pipes, and the subfloor. He used lame excuses to cut corners and we had to finish the demo ourselves.  I would not recommend Boise read more

(Boise store #0688): We purchased new kitchen cabinets, counter tops, and installation, through Lowe's. If we had it to do over again, we'd go with someone else.   The design phase went well, but the installation phase was a nightmare.  We placed the order on July 3rd, with an estimated date of completion of August 23rd. The job wasn't complete until October 2nd. The majority of the delay was due to the laziness and incompetence of Lowe's staff. We went with Lowe's because they promised a turn-key installation where they would handle all of the coordination with the contractors. They didn't. Out of necessity, we wound up doing most of the phone calls and coordination ourselves, often with no call backs and/or attitude from both Lowe's staff and their contractors. Lynn was nice enough during the design and payment phase. But when it came to coordinating things, she dropped the ball. Apparently, she didn't want to do the project coordination aspects of the job.  For example, when a cabinet came in, which had been on order for 3 weeks, Lynn didn't bother to call us to let us know. It sat in the back of the store for a week. We only found it when we started making a bunch of phone calls to track it down because it should have been here by now. This was on 9/20/19. The note in Lowe's computerized system says "delivered on 9/12/19. Lynn has been notified." Apparently, Lynn did nothing.  That's a whole week delay induced by Lynn. In fact, it turned into another week delay because when we then called Boise Kitchen Cabinets & Design to install it, he was booked out two weeks, whereas, he could have done it that week if he'd known. This is just one example.  We have many, but you get the picture.   Lynn's customer service left something to be desired, too.  One day, I called at 10:30 am to coordinate something. She said "I'm with a customer, can I call you back?" After 4 hours went by with no call-back, my wife called Lynn again to follow up. And Lynn was very rude and defensive. "I've been with customers!! I haven't had time yet!!" Really? 4 hours straight with customers, with no chance to call back? Even if so, do you have to be rude about it? Apparently, prospective new customers are more important than existing customers who have already given Lowe's $15,000 worth of business. Her boss, Josh, was equally unhelpful.  Multiple dealings with him resulted in no action.  For example, on 9/24/19, I called Lynn and Josh answered. I was calling to coordinate the next phase of the job. Told him we're ready for Top Notch plumbing to connect the sink and dishwasher. He said he'd make a note and pass it on to "someone". I asked him to let us know when Top Notch can do it, and he said this, direct quote: "I'll make sure somebody follows up with you". Nobody ever did. So once again, after a few more days went by with no activity, we found ourselves calling the contractors directly. The scheduling assistant at Top Notch plumbing told us they never once heard from Lowe's during the entire job. So much time had elapsed between the start of the job and the end, they thought our job had been put on hold. Not only were the unnecessary delays frustrating, the turn key aspect of the job was disappointing. There were several instances of running into small extra details that weren't covered. Like installing an electrical outlet, installing a water feed line for the ice maker, and re-installation of the appliances. When you pay a company $15,000 for a full kitchen re-model, you would think that would be enough to handle all normal aspects of the job. Not only were these things not covered, we got no help from Lowe's to figure it out. We were left high and dry to to find handymen on our own. I wouldn't recommend Lowe's for your kitchen remodel needs.  It's Lowe's loss. Now that our kitchen is done, we're going to remodel our bathrooms. If this experience had gone well, then we'd hire Lowe's again. Instead, we'll take our business elsewhere. Regarding the contractors that Lowe's hired for this job, there were 3: - Boise Kitchen Cabinets and Design to install the new cabinets. - Top Notch Plumbing to handle the plumbing aspects of the job (sink, garbage disposal, dishwasher). - Olive Branch to make and install the counter tops. (We went with Corian). Ryan at Top Notch and Chad at Olive Branch were nice and did a good job. Chad even went above and beyond, giving us some good tips for care of our new counter tops.  I would recommend both Top Notch Plumbing and Olive Branch Custom Countertops.   Ernie at Boise Kitchen Cabinets & Design was a different story, though.  For one thing, he's lazy. He didn't finish the demo that we hired him to do. He left an entire cabinet still attached to the wall, several scraps still attached to the pipes, and the subfloor. He used lame excuses to cut corners and we had to finish the demo ourselves.  I would not recommend Boise read more

(Boise store #0688): We purchased new kitchen cabinets, counter tops, and installation, through Lowe's. If we had it to do over again, we'd go with someone else.   The design phase went well, but the installation phase was a nightmare.  We placed the order on July 3rd, with an estimated date of completion of August 23rd. The job wasn't complete until October 2nd. The majority of the delay was due to the laziness and incompetence of Lowe's staff. We went with Lowe's because they promised a turn-key installation where they would handle all of the coordination with the contractors. They didn't. Out of necessity, we wound up doing most of the phone calls and coordination ourselves, often with no call backs and/or attitude from both Lowe's staff and their contractors. Lynn was nice enough during the design and payment phase. But when it came to coordinating things, she dropped the ball. Apparently, she didn't want to do the project coordination aspects of the job.  For example, when a cabinet came in, which had been on order for 3 weeks, Lynn didn't bother to call us to let us know. It sat in the back of the store for a week. We only found it when we started making a bunch of phone calls to track it down because it should have been here by now. This was on 9/20/19. The note in Lowe's computerized system says "delivered on 9/12/19. Lynn has been notified." Apparently, Lynn did nothing.  That's a whole week delay induced by Lynn. In fact, it turned into another week delay because when we then called Boise Kitchen Cabinets & Design to install it, he was booked out two weeks, whereas, he could have done it that week if he'd known. This is just one example.  We have many, but you get the picture.   Lynn's customer service left something to be desired, too.  One day, I called at 10:30 am to coordinate something. She said "I'm with a customer, can I call you back?" After 4 hours went by with no call-back, my wife called Lynn again to follow up. And Lynn was very rude and defensive. "I've been with customers!! I haven't had time yet!!" Really? 4 hours straight with customers, with no chance to call back? Even if so, do you have to be rude about it? Apparently, prospective new customers are more important than existing customers who have already given Lowe's $15,000 worth of business. Her boss, Josh, was equally unhelpful.  Multiple dealings with him resulted in no action.  For example, on 9/24/19, I called Lynn and Josh answered. I was calling to coordinate the next phase of the job. Told him we're ready for Top Notch plumbing to connect the sink and dishwasher. He said he'd make a note and pass it on to "someone". I asked him to let us know when Top Notch can do it, and he said this, direct quote: "I'll make sure somebody follows up with you". Nobody ever did. So once again, after a few more days went by with no activity, we found ourselves calling the contractors directly. The scheduling assistant at Top Notch plumbing told us they never once heard from Lowe's during the entire job. So much time had elapsed between the start of the job and the end, they thought our job had been put on hold. Not only were the unnecessary delays frustrating, the turn key aspect of the job was disappointing. There were several instances of running into small extra details that weren't covered. Like installing an electrical outlet, installing a water feed line for the ice maker, and re-installation of the appliances. When you pay a company $15,000 for a full kitchen re-model, you would think that would be enough to handle all normal aspects of the job. Not only were these things not covered, we got no help from Lowe's to figure it out. We were left high and dry to to find handymen on our own. I wouldn't recommend Lowe's for your kitchen remodel needs.  It's Lowe's loss. Now that our kitchen is done, we're going to remodel our bathrooms. If this experience had gone well, then we'd hire Lowe's again. Instead, we'll take our business elsewhere. Regarding the contractors that Lowe's hired for this job, there were 3: - Boise Kitchen Cabinets and Design to install the new cabinets. - Top Notch Plumbing to handle the plumbing aspects of the job (sink, garbage disposal, dishwasher). - Olive Branch to make and install the counter tops. (We went with Corian). Ryan at Top Notch and Chad at Olive Branch were nice and did a good job. Chad even went above and beyond, giving us some good tips for care of our new counter tops.  I would recommend both Top Notch Plumbing and Olive Branch Custom Countertops.   Ernie at Boise Kitchen Cabinets & Design was a different story, though.  For one thing, he's lazy. He didn't finish the demo that we hired him to do. He left an entire cabinet still attached to the wall, several scraps still attached to the pipes, and the subfloor. He used lame excuses to cut corners and we had to finish the demo ourselves.  I would not recommend Boise read more

(Boise store #0688): We purchased new kitchen cabinets, counter tops, and installation, through Lowe's. If we had it to do over again, we'd go with someone else.   The design phase went well, but the installation phase was a nightmare.  We placed the order on July 3rd, with an estimated date of completion of August 23rd. The job wasn't complete until October 2nd. The majority of the delay was due to the laziness and incompetence of Lowe's staff. We went with Lowe's because they promised a turn-key installation where they would handle all of the coordination with the contractors. They didn't. Out of necessity, we wound up doing most of the phone calls and coordination ourselves, often with no call backs and/or attitude from both Lowe's staff and their contractors. Lynn was nice enough during the design and payment phase. But when it came to coordinating things, she dropped the ball. Apparently, she didn't want to do the project coordination aspects of the job.  For example, when a cabinet came in, which had been on order for 3 weeks, Lynn didn't bother to call us to let us know. It sat in the back of the store for a week. We only found it when we started making a bunch of phone calls to track it down because it should have been here by now. This was on 9/20/19. The note in Lowe's computerized system says "delivered on 9/12/19. Lynn has been notified." Apparently, Lynn did nothing.  That's a whole week delay induced by Lynn. In fact, it turned into another week delay because when we then called Boise Kitchen Cabinets & Design to install it, he was booked out two weeks, whereas, he could have done it that week if he'd known. This is just one example.  We have many, but you get the picture.   Lynn's customer service left something to be desired, too.  One day, I called at 10:30 am to coordinate something. She said "I'm with a customer, can I call you back?" After 4 hours went by with no call-back, my wife called Lynn again to follow up. And Lynn was very rude and defensive. "I've been with customers!! I haven't had time yet!!" Really? 4 hours straight with customers, with no chance to call back? Even if so, do you have to be rude about it? Apparently, prospective new customers are more important than existing customers who have already given Lowe's $15,000 worth of business. Her boss, Josh, was equally unhelpful.  Multiple dealings with him resulted in no action.  For example, on 9/24/19, I called Lynn and Josh answered. I was calling to coordinate the next phase of the job. Told him we're ready for Top Notch plumbing to connect the sink and dishwasher. He said he'd make a note and pass it on to "someone". I asked him to let us know when Top Notch can do it, and he said this, direct quote: "I'll make sure somebody follows up with you". Nobody ever did. So once again, after a few more days went by with no activity, we found ourselves calling the contractors directly. The scheduling assistant at Top Notch plumbing told us they never once heard from Lowe's during the entire job. So much time had elapsed between the start of the job and the end, they thought our job had been put on hold. Not only were the unnecessary delays frustrating, the turn key aspect of the job was disappointing. There were several instances of running into small extra details that weren't covered. Like installing an electrical outlet, installing a water feed line for the ice maker, and re-installation of the appliances. When you pay a company $15,000 for a full kitchen re-model, you would think that would be enough to handle all normal aspects of the job. Not only were these things not covered, we got no help from Lowe's to figure it out. We were left high and dry to to find handymen on our own. I wouldn't recommend Lowe's for your kitchen remodel needs.  It's Lowe's loss. Now that our kitchen is done, we're going to remodel our bathrooms. If this experience had gone well, then we'd hire Lowe's again. Instead, we'll take our business elsewhere. Regarding the contractors that Lowe's hired for this job, there were 3: - Boise Kitchen Cabinets and Design to install the new cabinets. - Top Notch Plumbing to handle the plumbing aspects of the job (sink, garbage disposal, dishwasher). - Olive Branch to make and install the counter tops. (We went with Corian). Ryan at Top Notch and Chad at Olive Branch were nice and did a good job. Chad even went above and beyond, giving us some good tips for care of our new counter tops.  I would recommend both Top Notch Plumbing and Olive Branch Custom Countertops.   Ernie at Boise Kitchen Cabinets & Design was a different story, though.  For one thing, he's lazy. He didn't finish the demo that we hired him to do. He left an entire cabinet still attached to the wall, several scraps still attached to the pipes, and the subfloor. He used lame excuses to cut corners and we had to finish the demo ourselves.  I would not recommend Boise read more

(Boise store #0688): We purchased new kitchen cabinets, counter tops, and installation, through Lowe's. If we had it to do over again, we'd go with someone else.   The design phase went well, but the installation phase was a nightmare.  We placed the order on July 3rd, with an estimated date of completion of August 23rd. The job wasn't complete until October 2nd. The majority of the delay was due to the laziness and incompetence of Lowe's staff. We went with Lowe's because they promised a turn-key installation where they would handle all of the coordination with the contractors. They didn't. Out of necessity, we wound up doing most of the phone calls and coordination ourselves, often with no call backs and/or attitude from both Lowe's staff and their contractors. Lynn was nice enough during the design and payment phase. But when it came to coordinating things, she dropped the ball. Apparently, she didn't want to do the project coordination aspects of the job.  For example, when a cabinet came in, which had been on order for 3 weeks, Lynn didn't bother to call us to let us know. It sat in the back of the store for a week. We only found it when we started making a bunch of phone calls to track it down because it should have been here by now. This was on 9/20/19. The note in Lowe's computerized system says "delivered on 9/12/19. Lynn has been notified." Apparently, Lynn did nothing.  That's a whole week delay induced by Lynn. In fact, it turned into another week delay because when we then called Boise Kitchen Cabinets & Design to install it, he was booked out two weeks, whereas, he could have done it that week if he'd known. This is just one example.  We have many, but you get the picture.   Lynn's customer service left something to be desired, too.  One day, I called at 10:30 am to coordinate something. She said "I'm with a customer, can I call you back?" After 4 hours went by with no call-back, my wife called Lynn again to follow up. And Lynn was very rude and defensive. "I've been with customers!! I haven't had time yet!!" Really? 4 hours straight with customers, with no chance to call back? Even if so, do you have to be rude about it? Apparently, prospective new customers are more important than existing customers who have already given Lowe's $15,000 worth of business. Her boss, Josh, was equally unhelpful.  Multiple dealings with him resulted in no action.  For example, on 9/24/19, I called Lynn and Josh answered. I was calling to coordinate the next phase of the job. Told him we're ready for Top Notch plumbing to connect the sink and dishwasher. He said he'd make a note and pass it on to "someone". I asked him to let us know when Top Notch can do it, and he said this, direct quote: "I'll make sure somebody follows up with you". Nobody ever did. So once again, after a few more days went by with no activity, we found ourselves calling the contractors directly. The scheduling assistant at Top Notch plumbing told us they never once heard from Lowe's during the entire job. So much time had elapsed between the start of the job and the end, they thought our job had been put on hold. Not only were the unnecessary delays frustrating, the turn key aspect of the job was disappointing. There were several instances of running into small extra details that weren't covered. Like installing an electrical outlet, installing a water feed line for the ice maker, and re-installation of the appliances. When you pay a company $15,000 for a full kitchen re-model, you would think that would be enough to handle all normal aspects of the job. Not only were these things not covered, we got no help from Lowe's to figure it out. We were left high and dry to to find handymen on our own. I wouldn't recommend Lowe's for your kitchen remodel needs.  It's Lowe's loss. Now that our kitchen is done, we're going to remodel our bathrooms. If this experience had gone well, then we'd hire Lowe's again. Instead, we'll take our business elsewhere. Regarding the contractors that Lowe's hired for this job, there were 3: - Boise Kitchen Cabinets and Design to install the new cabinets. - Top Notch Plumbing to handle the plumbing aspects of the job (sink, garbage disposal, dishwasher). - Olive Branch to make and install the counter tops. (We went with Corian). Ryan at Top Notch and Chad at Olive Branch were nice and did a good job. Chad even went above and beyond, giving us some good tips for care of our new counter tops.  I would recommend both Top Notch Plumbing and Olive Branch Custom Countertops.   Ernie at Boise Kitchen Cabinets & Design was a different story, though.  For one thing, he's lazy. He didn't finish the demo that we hired him to do. He left an entire cabinet still attached to the wall, several scraps still attached to the pipes, and the subfloor. He used lame excuses to cut corners and we had to finish the demo ourselves.  I would not recommend Boise read more

Bad experience buying sealing fan, the casher name Sarah Allen was so rude and disrespectfull that I was shocked, since I always shop there for my home improvement. And on top of that I found out from my friend who works there that she is always talking about how she secretly seing one of the managers, wtf, is that really conversation to have at work while taking care of customers at the register?? And on top of that she mention that she is seeing one of the managers who is married and have kids right in front of me. That is unexceptable to me. Lowes need to screen their employees better!! read more

Worst customer service ever! My husband and I walked by so many employees. We were never acknowledged and when we did ask where dry wall anchors were the guy clearly had better things to do than help a customer. He seemed annoyed we asked for help. He even gave us the wrong isle number. Will not be back. Continue my service with Home Depot! read more

They put together a fireplace my my husband and I without charging us anything. That's awesome customer service!

I usually go to Home Depot but thought I'd check this place out. Pretty much the same store.