Another great experience at Oxford Home Depot! Returned to items purchased online a few months…read moreago. Assistant Manager, Robbie found my order(I had no receipt, only general time period purchased) he found the order and credited by HD Card. The team at this location continue to deliver a great customer experience! Can not say that for some of the other locations I have frequented in different cities & states.

If I could give this place zero stars I would. DO NOT ORDER…read moreANY APPLIANCES FROM HERE. THEY WILL NOT DELIVER. This place runs on idiocy & anonymity. There is no accountability & no customer service. Do yourself a favor & shop local or go out of town for any delivery related purchases.

Home Depot used to be the best, now it's the worst. Its Billing Department needs to go back to…read moregrade school and learn Basic Math. This review has nothing to do with my local Home Depot store, the employees there are the best of the best. This is for the incompetence of Home Depot. My July Home Depot statement was delayed by the USPS. It was finally delivered on Saturday July 12, 2025. The statement is due July 10, 2025. I quickly went to my local Home Depot store on the 12th and paid the amount due and explained to the manager what had happened, due to the fabulous service that USPS gives and if they thought I would be charged a late fee for a damaged late bill that I had just received. She said hopefully not as their store has had problems with their own mail. Anyway, getting back to the point. After being alerted that my Credit Score has taken a large hit, I called Home Depot Credit Customer Service and talked to Jose' and explained the issue. He had made notes and put in for the late fee to be waived. Problem solved right? NO! The August statement arrives on time but there is this $29 late fee on the bill that was supposed to be waived. I called Home Depot Credit Customer Service again and spoke to Megan and she advised that the late fee has been removed and to continue paying the regular amount of $91 even though this bill was asking for $122. Another thing the math does not add up. $91.00 + $29.00 late fee comes up to $120.00 in my book. The September statement arrives and amount due is $152. So once again I called Home Depot Credit Customer Service and spoke to Sebatian and was handed off to Cythia and explained to her the original issue with the statement being delivered two days late after the due date. She never gave me an acceptable answer except to pay $31.00 now (08-20-2025) and to pay $121 on the upcoming September statement which is asking for $152.00! I will never give Home Depot anymore business EVER! I hope you never ever have a problem with their billing, because you will be screwed. I have since shredded their card and will continue to spread the word that their Credit Customer Service Department SUCKS!!! Oh and to make things even better, I receive a letter from Home Depot Credit Sevices on 08-21-2025 dated 08-16-2025 and my credit limit of $10,300 has been lowered to $3,400 and was based on (1) History of delinquent credit obligations on your account with us (2) Number of accounts with delinquency (Home Depot only) (3) Length of time credit history was established (August 18, 2023) (4) Portion of balance to credit limit too high on your account with us. Of the three-year history with Home Depot Credit only a couple of a month of the messed-up Credit Customer Service 07/12/2025 - 08-/20/2025 does not equate to a history. Now with all that out in the open, this is the way I roll. When the bill comes in, I always date on the envelope to be paid by the day before it's due, always online so to have a confirmation number of it being paid with date paid, for my records. Until this screw up with the USPS, everything was fine and as far as the credit to limit ratio it is well less than one third. The rest was caused by the incompetence of Home Depot Credit Customer Service for not listening or caring enough to fix things correctly. Don't get me started on the lack of competence of our Glorious USPS that wants more money and less responsibility! Timeline: 07-12-2025 Received damage Home Depot statement due 07-10-2025 07-21-2025 Credit Alert (Home Depot Hit) 07-21-2025 Jose' advised the late fee is waived (NOT!!!) 08-18-2025 Morgan advised late fee removed and to just pay normal payment of $91. 08-20-2025 Sebastian handed me off to Cynthia and was advised to the idiotic fee payment to bring my account back to current and the math not making any sense. 08-21-2025 Receive Letter from Home Depot that credit limit is lowered. Home Depot, is becoming a colossal joke! I DO NOT RECCOMEND GETTING CAUGHT UP IN THE HOME DEPOT CREDIT SCAM!!!

Bad commitment to the delivery of the product, I purchased a kitchen cabinets and countertops and…read moreinstallation and 7 months later still not finished but the contractor will not fulfill and the store just gives me the runaround

Good selection of items for the home garden or the homestead. Friendly and knowledgeable staff.read more

I purchased a lawn mower in March,was asked several times do I want the extended warranty,I stated…read moreno,because I have had other lawn mowers in the past 15 years that have lasted 3-4 years with no issues,I have only had this mower for 4 months,while cutting the yard the mower started smoking,I went back to the store and was told to change the change the oil,run a oil treatment in it with a gas solution,after adding more oil the mower acted as of it was going to blow up,I called the store and was told by the manager no need to call the store it's nothing they can do and was extremely rude,I called Torro,Torro stated to call Briggs and Stratton,the body of the mower is Torro but the motor is Briggs,Torro was extremely rude and stated it was not their issue it was Briggs issue,578$ was the purchase price,I finally located a service place in hornlake I had to pay to fix the mower,I really enjoyed TRACTOR SUPPLY in olive branch at 1st,it was very nice and great staff,but I will be closing my acct and sticking with Lowe's or Home Depot,I never thought the mower would come Close to Blowing up within 4 months,it was a leaving lesson

Everything gardening, spring hanging baskets, plants are all on sale. This is a great time to go…read moreshopping. I was in lala land.. I got tomatoes, jalapeños, bell peppers, hanging baskets, even a nice sized pot of lemongrass. Great selection, better prices.. happy shopping

As a DIYer, I can spend hours in Lowe's just browsing, planning, and getting inspired. The customer…read moreservice is always on point, which makes every visit worth it. Today it was Angel who shined! Thanks so much for taking your time with me today. I'm installing a new bathroom faucet and had questions about one of the tools that I needed. He told me that he's currently in school for plumbing and was excited to work through this with me because it was helping him to test his knowledge. At the end, he made some recommendations and assured me that he was usually about 99% percent correct. We laughed and I told him I'd come back and look for him to help me again if it didn't work. Again, he said, "I'm right". Well, Angel you were right! Thanks again and Godspeed on your journey! Great customer service as usual!

I try and do business here. I try and try. ZERO service, decent selection, decent value. Raise the…read moreprices and hire some help. Good god, you people need help. MANAGERS, where are you. Absent, I can see.

The Home Depot in Horn Lake, Mississippi offers everything you or w professional contractor might…read morebe needing. I went in to look at a new stove, but ended up looking at barbecue grills and ended up wandering the aisles. Service is pretty good, just look for someone wearing their signature orange apron and they will assist you in getting what you need. Walking in I saw that they have various construction equipment for rent ( they are chained in the parking lot) All in all, a good place and one that I would recommend.

AHS corp set up this service for today between 7am-6pm. I've waited all day, over 8 hours when a…read morevirtual text from Sears said I have to reschedule and no tech can come! After me waiting all day long! Waiting for over 8 hours and they just tell me via virtual text they have no agent available?! They only have an AI contact, no live agent. Not even AHS could reach them! Do not wait around for them, they will drop the ball. Avoid Sears, they're not reliable and are very unprofessional!

I shopped with Sears Hometown Stores online, canceled my order over 2 weeks ago and I still will…read morehave to wait another 72 hours to have my cancellation confirmed. And another 5 days to get my refund after that.. this is a horrible exp Update it has now been 20 days since my cancellation, and still no notification of any kind May 8 I still have not received any contact from Sears Homestores. I called today and was told to expect an email in 48 to 72 hours this is the 4 time I have been told this. At least they gave me a new case number! It is a week shy of a month since my initial cancellation call on April 16

Horrible "Smart" customer service, waited 2 hours on the phone just for nobody to pick upread more

poor customer service i waited for assistance that never showed and they were called twice put…read moremoney into hiring good plentiful help like yall have cameras on the outside i noticed flock cameras on every entrance to your store including police cameras but can't stock your stores empty shelves

The selection is fine, but when you look up items in the app it will sometimes give incorrect aisle…read moreand bay locations. Customer service is blech horrible non existent. You can't find anyone to help you in the aisles - the people you do see are all crazy busy doing..... well hell I have no idea what they are actually doing. Actively avoiding providing customer service I guess. And my favorite part is the 12 closed empty un-manned cash registers, leaving all the customers to be stuck ringing up their own items at 1 of the 4 the self serve checkouts. Hey Lowe's I don't work there why am I having to do work? You should at least give me an employee discount if I'm having to ring up and bag my own purchases.

Service!!! Only 2 employees spoke. Only 1 offered to help. 4 employees watched my husband & I load…read moreour Sheetrock panels on the cart. It's all self checkout! The isles are so junky you can hardly get through when you have a large cart! Also a large cart with long materials that you have to find & load yourself. Mind you, the one that offered came by at the only time we felt sure of what we were getting. I'm unsure as to why there are employees in the store.

I really like this place! It's got a lot of items from hedge trimmers to the wackable cast iron…read moreskillet. The employees are pretty neat and are willing to drop (most of) everything to help. Now you won't find THIS at a hardware store! They got a cat who won't bite or scratch you (probably for mice idk). And there's a robot called Tally that checks for stock of items and scans your items for price. Overall, a great place to get your new hardware!

I get the feeling that employees really don't care about the customer. The store looks great. The…read moreselection of merchandise is great. Prices are reasonable. Their promises about delivery and interest in solving a difficulty leave room for improvement.

So why five stars? Well...because I'm going to compare them to other Home Depot locations around…read moretown. This location, Collierville, is spot on. Spot on with having product in stock. Spot with cleanliness. Spot on with organization. Spot on with the employees giving a flip about the customers. From standard fare customers to contractors. I can't say how much I like this location. I drive out of my way to come here rather than even darken the door of the location in Wolfchase/Bartlett. Kudos to management in having a staff that seems to want to come to work!

Standard Home Depot. They need to check the aisles more because water hazards abound.read more