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    Lowe's Home Improvement

    1.4 (19 reviews)

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    Mac C.

    This is my personal and unique opinion of Lowe's Home Centers, LLC 350 Diedrich Boulevard Ashland, KY 41101 also known as Store Number 1123. This opinion was formed based on my recent personal experience with Lowe's. On November 16, 2019, I purchased an LG WHT WT7300CW washer, MED663HW dryer and XHPC155XW dryer stand from Lowe's. When the salesperson rang up the sale, the total was $400 more than the advertised price. We had shopped the features and benefits of similar units and made our final selection based on the value of the advertised price displayed on the Lowe's price card for each item. The Lowe's salesperson said not to worry, and that the price would be adjusted as promised using a mail-in rebate which would give us $400 in Visa Prepaid Cards. On November 18, 2019, we mailed our Lowe's receipt and rebate forms as instructed and patiently waited the 8 weeks of processing time. By mid-January 2020, the promised $400 in Visa Prepaid Cards had not arrived. In an attempt to resolve the situation, we visited the store twice. Lowe's customer service couldn't find any registration of our rebate. Eventually we found a customer service staffer that directed us to contact the Lowe's Rebate Center directly at (877) 204-1223. The Lowe's Rebate Center informed us that there wasn't a valid rebate offer for the items we purchased and that we would not be receiving the $400 in Visa Prepaid Cards. On 2.14.2020 The new Lowe's Store Manager Tracey told me that the former store manager and 1/2 of his staff in Appliances were terminated for similar complaints, but there wasn't anything she could do because it happened before she was assigned to that store. In my opinion, Lowe's lied to me to sell appliances at a price $400 higher than I was willing to pay. Knowing that Lowe's staff had used this ploy to sell appliances is simply appalling. In my opinion, knowing that Lowe's terminated the store manager and key employees for doing this to other customers is shocking, but honorable. However, in my opinion, knowing that Lowe's won't make it right with their customers makes them complicit. Lowe's is no longer the friendly do-right retailer that Lucius Lowe founded. It is my opinion that their actions are unconscionable and possibly illegal. YOU HAVE BEEN WARNED! And by giving my truthful and honest opinion on this consumer complaint site, I hope to help Lowe's improve its honesty, transparency, integrity and services in the future of dealing with me and its other customers.

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    4 months ago

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    18 days ago

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    4 years ago

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    7 years ago

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    Ferguson Plumbing Supply

    Ferguson Plumbing Supply

    1.0(2 reviews)
    1.4 mi

    They are the worst company to deal with and on top of that their plumbing is horrible and they…read morenever finish a job within a good amount of time, it takes them a month to finish a simple job that Most can do in one day. I highly recommend using a completely different company do not waste five dollars on this company ever!!!

    Hands down, the WORST customer service I've EVER gotten, ANYWHERE, ever! I admit, maybe I don't…read morelook like a plumber (and neither does my husband) but I would expect at least a "hello," or "I'll be right with you," when you walk in the door. The guy behind the counter refused to even acknowledge someone entered the store, and even though he was helping someone else, there was time to tell us we would be next in line. Someone eventually came out from behind closed doors, took our broken part with a sour look on his face, and asked if we knew the brand. When we didn't, he disappeared behind the same closed door, and NEVER CAME BACK. Approximately 30 minutes later, we asked the worker (who still hadn't said even ONE word to us) if perhaps we had been forgotten? (We were now the only customers in the store.) He said he would check for us, came back with the part about 5 minutes later, and said the guy "couldn't find the part." That was it - no explanation, no further inquiries, nothing. It was only a sprayer hose for a kitchen faucet, so we aren't talking about rocket science. They just didn't care, period. I have never experienced such poor customer service at any establishment (whether retail, wholesale, restaurant, hotel, whatever you can name) ever in my life. I would NEVER go back there, I wouldn't care if they were the last plumbing supply store left on the face of the planet. I guess you have to be a "regular" and / or "look the part" to even get acknowledged there - I wouldn't waste my time, people!

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    Ferguson Plumbing Supply
    Ferguson Plumbing Supply

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    Harbor Freight Tools

    Harbor Freight Tools

    3.0(2 reviews)
    8.8 mi

    My go to store back home! Great deals, friendly service but that's part of the regional charm too…read more We have these around Columbus and the area but this store in Kenova, WV is a place Infrequent when in town. Harbor Freight offers a wide range of budget‑friendly tools and accessories. I love to stop in and look around but the weekly sales and deals are what to look for. You can always find something little you didn't know you needed like a personal headlamp or a claw stick grabber thingy. Harbor Freights main competitors include Home Depot, Lowe's, Walmart, and dare ai say the dollar tree for some of those Chachkies. You can find just about anyone at Harbor Freight , like: * Power tools * Hand tools * Tool storage & boxes * Auto tools & shop equipment * Generators, compressors, welders * Outdoor power equipment * Safety gear * buckets, tape measures, lights, & misc items Worth stopping in if you see on. Website: www.harborfreight.com

    Harbor freight sells really affordable tools and other various home and garden equipment, of course…read moreyou get what you pay for. A lot of the tools and products are made really cheap, if you take care using them they may last you, they do offer warranties on things. I took back a dent puller that used glue sticks and a glud gun, I tried several times to get the thing to work but the glue kept pulling away from the tool, I got the third degree from some red-haired manager guy because I had actually used about half a glue stick trying to get the thing to work, then he proceeded to tell me that there were things missing because the picture on the box didn't match the contents when clearly they had changed the look of the contents and didn't change the picture on the box, maybe if the guy could have read then he would have clearly seen that everything was there. I will NOT be back to shop at this location because of the treatment I got during this visit.

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    Harbor Freight Tools
    Harbor Freight Tools
    Harbor Freight Tools

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    Lowe's Home Improvement - hardware - Updated May 2026

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