Lowe's is always a safe bet. The service is consistently great. Employees are attentive, helpful, and actually take the time to help you find what you need. The store is clean and well organized, which I appreciate when I'm already overwhelmed by a project. Selection is solid and the quality is there. Prices can be a little higher, but that's kind of expected. You're paying for reliability and good service. Only downside is I never have cell service in here (Verizon people beware), but overall I really can't complain. Always a good experience. read more

I ordered a Craftsman riding lawnmower, from Lowe's paid for it, and received a delivery notice for Friday. At the beginning of the week. I was notified by phone the day before delivery, that the lawnmower wasn't going to be delivered. After I asked why, they explain the delivery men who assemble the lawnmowers, never showed up. I assumed I needed to cancel the order, Lowe's wasn't offering any other options. I get it, why work on a Friday of Memorial Day weekend when you can skip out and have a long weekend. I went to Home Depot and purchased a John Deere lawnmower on Friday! My order is already out for delivery Saturday morning. Thank you Home Depot. Great organization, awesome staff who have impeccable interpersonal skills and customer service focus. read more

Lowes - Craftsman lawnmower - Hardware Stores Near Me - Clinton Township, Michigan

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Cashier or customer? Should I give one star or two stars? I'll give two because when there were no prices on the two stacks of boxed lawnmowers that I was interested in, two associates came to my assistance and scanned the barcode to let me know what the price was. To be honest, I really just needed a new lawnmower blade. I looked and looked and found exactly one. Just one available. So I grabbed it and went to the checkout. None of the cashiers were available. There was a line at the self-checkout. I finally got to the point of purchase. Paying cash. Scan a barcode. I hold up my military ID. Nope, not that one. I see military discount, select it, now it wants my drivers license. I fumble to get it out, the machine apparently couldn't wait and timed out. At that point, so did my patience. I simply walked out, empty handed. After a long day at work, I just wanted to cut my lawn. Maybe I'll stop by Home Depot or Ace Hardware on the way home from work tomorrow. I can be a customer at those places. I don't have to be a cashier, too. read more

Love this store! They are so helpful and answer all my questions without feeling put out by me asking them. They also never try to over sell me anytime I've been there. read more

Recently purchased a lawn tractor and was going to take it with us, but they said they had free delivery and we decided to get the mulching attachment and they said they had free assembly and they would install it and deliver it the following week it never showed up they said the assembler didn't come to work The manager at the store was making up excuses and then when it finally shows up several weeks later, the mulching attachment is not installed and a delivery. People said they don't install those. They just bring it along and it's up to us to install it. I was tempted to just tell him to take it all back and go to another business and buy a lawn tractor when you're spending thousands of dollars you don't expect that read more

I'm very disappointed with the managment I think her name is Diana and she was no help with my experience in the store she is very rude and I will never be shopping here again. On the other hand the people who are in the store and out the store are very nice and helped me with everything I appreciate there hard work. read more

We have purchased many things from this store on multiple occasions including a hot water heater, electrical doo dads, the bench cushion I couldn't find anywhere else, a bathroom faucet, and some hedges for the yard. The service is friendly enough, and the prices are typically decent. We will more than likely continue shopping there for various home related items. read more

I am 71 year old women. I ordered a lawnmower from Lowe's.. It was free delivery and they were going to attach a mulching device to the lawnmower which they said would take a couple days.. after delivery date came and went. I was told the person that does the assembly did not show up for work. New delivery date was issued an appointment. The device was not on the lawnmower and the delivery. People said that Lowe's a delivery that they do not attach equipment to lawnmowers because they didn't have a hoist. So long story short, three weeks go by. I've gotta pay somebody to mow the lawn. I've gotta pay somebody to put the mulching attachment on Lowe's cost me $100. If they had told me from the beginning I could've gone elsewhere and had complete assembly delivered to my house long before their delivery.. I even went to the store in Clinton Township and the supervisor told me the exact same thing they were waiting for somebody to put the mulching device on on the lawnmower. Not very happy with the entire situation being lied to and costing somebody on Social Security $100 extra when they really don't have that type of money. read more

Two 60+ year old customers loading $200.00 worth of lumber while four, red vested employees, chit chatted in the center aisle. Do better Lowes. read more

THAR SHE LOWES! * A whale of a home improvement store* Ahoy maties! Avast and hear me spin some yarns of an emporium loaded with treasure to starboard and port! Okay, I was gonna write this review on national Talk Like a Pirate Day but I forgot and I don't think I can maintain that schtick for a whole review anyway. I just wanted to outdo Eric S with wordplay laden headers. I've found the employees at this Lowe's extra helpful. I bought a ladder here awhile back and the guy I asked for guidance to the ladder selection walked me through the whole process of extending, expanding, folding, unfolding and otherwise maneuvering the model I selected - the Little Giant, a ladder that's as compactable and easy to use as one could hope for. And the coup de grace is the Little Giant has wheels to spare the user from carrying it around! I don't know why I never saw a ladder with wheels until that day but I'm glad the Lowe's employee who assisted me took the time to give me a full on tutorial on how to use that ladder. He clearly appreciated the way that mechanism was designed and now I do, too. Haley, who mixed a couple quarts of paint for me one day went above and beyond too, chatting me up about the mural I'm painting and pointing me to a cashier who also paints in case I wanted to talk shop more. I didn't but that was thoughtful of her. I think this might have been the Lowe's I bought my Greenworks weed wacker and leaf blower at, too? I don't know, I've spent a lot of pandemic time unemployed and working on projects. At any rate I'm glad the Lowe's out by my parents condo has workers that actually care instead of just pointing in the general direction of what you're looking for. AAARRRRR! read more

Had the shop vac I wanted. Walked in asked a worker were the vacs were he told me the aisle and location. Walked over grabbed it made my way over to an unoccupied register . The lady working the register was super friendly. Good quick experience. read more

Lowes - Shop vac shopping - Hardware Stores Near Me - Clinton Township, Michigan

Putting down new tile flooring kitchen dining area. Next weekend is laying the tiles we needed the spacers and can pick up grout. Love the new spacers are really cool read more

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I was in desperate need of tiles to complete my kitchen improvement project. I purchased 15 tiles from a local Lowes at a clearance price. I needed more to complete my project, so the associate at the store I purchased from directed me to the Clinton Township store which was the only store that still has the items and it was only 6 left! So I hurried to the store asked for help but the store associate didn't find them. I was told there was a mistake in the system. I kept looking AND FOUND THEM!! However, the price was different from the price I purchased (clearance) the manager Karen said she couldn't price match another Lowes nor could she change a corporate markdown. These were the last 6 tiles in the district which were on clearance!! I really need them to complete my project. Karen said they would throw them away or donate them rather than sell them to me for the price I paid at another Lowes. Does Lowes stand behind this decision in the name of customer satisfaction? Lowes store #1716 Karen a manager who said she couldn't change the price, took $2 off but this was not equivalent to the clearance price I paid at a different Lowes. I really don't think that Lowes stands behind this managers poor decision making. I am very displeased and disappointed in Lowe's Home Centers LLC store #1716 Clinton Township Michigan. read more

Everything and a chicken wing! I can't tell you how many times i've been at a loss for where to buy something that didn't quite fit into the department store category or not quite lumberyard scale that I have found at Lowe's. They run the gamut on power tools, hand tools, lighting, plumbing.. I honestly feel that you could build an entire house from the stuff here and then furnish it. The store is big enough that you could probably build that house somewhere near the garden area and nobody would notice. ;) Staff here actually knows where stuff is, even if it's not in their area so if someone asks 'can I help you?', it's not an empty promise, they will, in fact, help you. Come in and get lost for an hour, you'll thank yourself that you did. read more

Lowes - Hardware Stores Near Me - Clinton Township, Michigan

Went in today only to encounter discrimination. Bill is the name they gave me to the gentleman who essentially made it his mission to keep anyone from assisting me in the purchase of a generator ultimately losing it to another customer. But the employees were sure to let me know (their words), the white man bought it. A Hispanic gentleman was trying to assist me but Bill kept him from that. Bill was under the assumption that when two Hispanic gentlemen are having a discussion that they know each other. Because of Bill I lost out on a great deal, which wouldn't have been an issue had he not kept the attention of every employee in the area away from me in an effort to help a white woman. Race and color wouldn't even had been an issue if they didn't make it their point to inform me after I finally got assistance that "the white man bought the generator"! That was the second time discrimination had happened here and the last time I will ever step foot in a Lowe's ever again. Home Depot and other hardware and lumber stores will get my business. read more

I used to be a Home Depot person but when I moved into my new home Lowe's was so much closer that I ended up going there out of convenience. I needed paint, keys, duct sealant... a whole bunch of odds & ends that really add up when you buy a new home. Lowe's has a nice selection & good prices. & if you download the app you can see exactly what is in stock & where it is located. Customer service on the floor is hit or miss. I've had workers go out of their way to help me & then I've encountered workers that were totally clueless. But nothing worth complaining about. I really like the 5% discount with the Lowe's card & I've purchased all my home appliances here in the last few years because of it. When I bought my dishwasher a few months ago there was a rebate offer for the cost of installation. I placed the order online & didn't follow the instructions correctly. When my rebate was denied I called the help number & was led through a process that resulted in me getting $130 store credit. I admitted it was 100% my fault for not reading the rebate terms thoroughly but Lowe's still honored the deal. This kind of integrity & service is what will keep me being a Lowe's customer. read more

Just wanted to commend the hiring manager who hired Bob. As a lady, there are lots of "parts" in the store and finding the "one" I needed was made easy by Bob. As soon as I arrived in the door lock aisle, Bob asked immediately if I needed help. YES! I had brought the part and explained what was wrong with it. Knowledgeable and eager to help, he found what I needed. But, the best parr? He took the time and explained the mechanism and explained why this part was a suitable match for replacement. He didn't need to do that, but that was exceptional customer service, I'm a why kind of person and the extra information really made a difference and I appreciated that! So, i had to go back a couple days later. My new part? Ended up...in the bottom of the door wall frame...inside. I hit the Bob aisle haha and really hoped he was there to help with this dilemma. He immediately greeted me, remembered me, and took me a few aisles over to suggest a telescoping rod, with a magnet on the end. Second problem solved. Thank you Bob! Again! I wish to recognize Bob to management. He is more than an employee, he cares, eager to help and he is the face of your company, representing it, and I feel he exceeds his customer service job description. Perhaps he would be suited for management training employees what customer service means. Please hire 1000 Bob's for your company. I will be back...because of Bob being so helpful! read more

I was looking to buy a roto tiller /cultivator well found 1 at lowes .com well ordering was confusing so i ordered the item but did not receive comformation of the order in my email address so i thought well the order didnt go through so i ordered the item yet again so i waited for about a week just to be sent 2 of the same thing well i sent 1 back that was june 11 2020 and fedex lost that item been chatting online and by phone for about 3 weeks now never will i use fedex or lowes again both companies owe me about $136.74 and today i was on the phone will lowes and was told that will take another 2 weeks if not longer dont buy from lowes and do not use fedex to ship your items thanks William B. read more

I will never go back to lowes ever again. Went to go buy some drywall, 2x4s, nails lady gives me my receipt and my total is $495. I tell her somethings wrong and she doesn't bother to care? Asked for a manager, he was extremely rude and had no idea what he was doing. He tells me everything is right and the lady charged me 11x for one box of nails i bough 11 times really? Then i ask for a return and the guy returns $365 out of $495 he charged me when i never left the store and all the supplies where in my cart. Manager tells me im not allowed to come back HAHAHAHAHAH funny dude. Says hes been manager for 20 years looked like 20 minutes to me seriously? So after i have to deal with idiots i go to home depot and buy the same supplies for $165. Man do they need a new manager at this shitty place who hired this guy? Pathetic read more

Unbelievably bad customer service. I had an electric hot water heater installed on Tuesday. I called Lowe's on Wednesday because the water isn't getting very hot. They said they would contact the installer (whom I had already talked to earlier) Lowe's never called the installer to authorize him to come reset the temperature. I called again today (Thursday) Lowe's said they would contact the installer immediately to have it reset. They didn't call the installer but did call me back 3 hours later to tell me that I have to contact the manufacturer to have the service call covered under warranty and that there was nothing further Lowe's could do to help me. So now I have to wait a week for the manufacturer to send out their technician so I can have hot water again. read more

Went to look for a ceiling fan and found the perfect one. I had been looking for one that was both modern and futuristic looking and couldn't find one at Home Depot or any other lighting stores. I'm a happy camper! read more

The closer of home improvement centers to my house, and so I tend to stop here a little more frequently than the orange-colored one. Good selection, decent prices, and I find, on average, that the people here are a little more friendly, helpful, and more importantly knowledgable than at the other place. And for a complete idiot like me who doesn't know the difference between a bevel and a level, that's important :) read more

Oh my God, what a nightmare! We wanted a new entry door for my sons house so, we went to Lowes. We ordered the door in early November. Lowes informed us we would need a " Installation Expert " to go to the house to measure for compatibility and size of the new door. We made a appointment with the " expert " which he never showed up for ( wasted day for us ). Contacted the store for another appointment which he actually showed up for, 30 minutes late. Oh well, at least he showed. Now is when it gets good: The " Expert " installer informed us everything would work out fine. They would remove the existing door to be replaced and the storm door. Since the storm door was in good shape and still stylish it could be reinstalled, at a cost to us of course and we would have a completed entryway. We were supposed to have installation early December, it ended up actually being December 26th. A different installation team came, removed storm door and entry door and installed new entry door. When they were reinstalling the storm door we were told it wouldn't fit due to the threshold of th new entry door. So much for the " Installation Expert's " advice, which we paid for, by the way. So, no storm door. The installers told us we would need a " Fox " storm door, sold by Lowe's. We went back to the Lowe's where this all started and ordered a storm door that should fit, December 27th. We worked with a woman named Joy at the door installation desk. She apologized, were told the storm door would take 14 days to come in and she would personally get with the installer to put us " at the head of the list " Well, we are scheduled for a February 15th install date. December 27th, storm door order date. February 15th, storm door install date. 50 days from order, which never should have been needed according to the Lowe's representative, til installation. That's is we truly get the storm door installed that day with no more problems. Truly a terrible experience so far and it may not be over yet. I gave a 1 star rating because it would not let me give a zero read more

I love this Lowe's. I could spend hours in there. Tons of great home improvement products, wide aisles, and extremely friendly staff. They have much more than just paint and tools. Garden items, rugs, hardware, appliances, cleaning supplies. . .you name it! For a girl like me who loves to demo and then pretty the house up.. .. this is heaven! read more

Went and got a lawn mower. Sometimes staff not always knowledgeable, but always polite. Sales person for lawn mower was a great help and went out of his way to get a cart for us. read more

Went in to order a new washer and dryer as we lost ours in the June 26th flood in Detroit. Guy kept telling us he'd have someone over to help us in a minute. 10 minutes later here he comes as I'm madder than hell. His employee is having a personal issue and according to him their employees comes before the customer. I asked him if he wanted to make a sale or not, just employee comes before customers. Fumed out. I can't believe they are still in business. Lowe's here we come. read more

Went in to purchase wire shelving for my closet. I was directed to the correct aisle by customer service and found exactly what I wanted. I needed the shelf cut to custom length. Went back to the front of the store when I couldn't find an associate to assist me. I was told that they don't cut to custom size. I told the rep that the store website stated that they did and I had had them cut there before. She sent me to home decor. No one in home decor. Went to appliance department next door and an associate said he would find someone to assist me. Waited, waited... Went back up front to customer service and was told the machine to cut the shelf had been removed from the store. So much for the 20 year olds who don't know anything and could care less about a customer. Off to Home Depot. Got satisfaction there with no hassle. read more

I would say my experience has not been a positive one. I bought carpet 2 weeks ago at LOWES. It was going to be delivered to LOWES installer in 3-5 business days. Then I go into the LOWES and they call the LOWES installer says shutting business down until 4/16 at least because of the virus. This I get no problem. So drive back to LOWES talk to customer service to get a refund. I was informed that they needed the carpet to be delivered then they can do a refund which would be the next day. OKAY. Then I call the next day and they tell me they CANT REFUND because the carpet is at the LOWES installers possession and not at the LOWES store. Okay so since they are closed. THEY REFUSE TO REFUND MY ORDER. Lowes...I realize the virus was unavoidable but how is it possible that it's my problem that the LOWES installer has the giant roll of carpet and it's not at the store. This is horrible. No one at LOWES can help? This is absurd read more

This place is a joke! NEVER SPECIAL ORDER ANYTHING FROM THIS STORE! I waited 11 weeks for a stove and it never arrived. I ended up going to Best Buy who had it in stock. " NIck" at customer service is a sorry example of their management. He spent more time arguing with me than actually addressing the issue! Last time I will be there! read more

So amid all the restrictions because of covid 19, I did an on line order with Lowe's. This is the procedure suggested to order items. I have ordered items in the past at the lowes right by my house, but they never did them right. It was always quicker and more accurate to just get them yourself. So I ordered my stuff from this Lowe's which is further away , hoping for better results. As soon as I received my confirmation email that said my order was done, I left for the store. When I pulled up I couldn't believe how busy the lot was, no big deal my order is ready. Two minutes and I'm gone. 55 minutes later I left the store in disappointment. When I walked I. I was 1st in line . The lady asked my order number and looked around to get my order. After ten minutes of not finding it she called someone and they told her where it was . As she finished up paper work I noticed 2 of my 7 things were not there. She said it would take a bit to get my firestarters. I asked if I could wait outside and they would bring it to me so I was safe. She said no, you have to sign for it but we will let you know when we have it. After 20 minutes of waiting outside I came in to see my order was complete but no one notified me. I signed for my stuff and noticed I ordered two bags of birdseed but only one of them was there. I told the girl and she went to get me my bag of seed. 5 minutes later she returned. I took the stuff to my car and as I was putting it away I noticed she gave me 10lb bags of seed not 20lb bags like I ordered. So back into the store I go. The girl happened to see me at the door , so I told her what happened. She looked at her work phone and said I ordered 10lb bags. I pulled out my email and showed her my order of 20lb bags. She said she will switch them. I went inside waited 10 minutes and finally just went and got the bags my self. The girl never went to get them. This was my last online order at Lowe's. Oh your only supposed to shop for essentials in person but yet the garden shop was packed . People all over each other. Blue boxes by the registers but 30 people in line behind the boxes on top of each other. I don't know who is worse , the customers who can't stay home or Lowe's for letting them do it. read more

We spent nearly $1,000 on 3 doors. They have continually lied about when they would be in. Supposed to be installed 12/8. Only one was in. They said it would be 2 weeks or the other 2. They never called. They kept telling us that they would get back to us. They did not. Finally, on 1/31 after 2 calls to corporate, the installer called for an install date. On the install date (2/3), the installer called and stated only one of the doors were in. Wevare still waiting for the third. read more

the people are GREAT here! Never had ANY issues with them and they are SO helpful. I know NOTHING about anything building but they're always able to dumb it down for me. Im always sent on errands cause no one feels like going and if i dont go it doesnt get down. Always the one who has NO clue yet is sent. Anyways going here i never worry cause the employees always work with me and help me. read more

This lowe's has always had helpful staff which seems to be employed there for quite a while, which is always a good sign. I do all my home improvement shopping at this store. read more

Came into Lowe's this afternoon on business related purchases. Not one employee asked if I needed help finding anything or did they care to be attentive at all. I was very disappointed by all of the employees. I completely understand if you do not specialize in a certain product, but don't talk to your customers like idiots, point them to someone who knows what they're talking about. POOR CUSTOMER SERVICE LOWES. Was at Home Depot first and they directed me here, sad to say I won't be back, and I'll be encouraging my mother in law to close her recent credit line opened at Lowe's. read more

Ken in plumbing is rude and looks down when you walk by him. When you ask for any assistance you then wish you would have gone to Home Depot or Warren Pipe for your plumbing needs. My recommendation is only go here if you know exactly what you need and you don't need help in plumbing. read more

Horrible service! Rang the help buzzer twice and no employee response nor could I find anyone nearby. This was on a Sunday morning with minimal customers. If you don't need employee assistance in getting something cut than this place is alright. read more

Helpful staff most of the time. Sometimes they are lacking or give bad information.

Attempted to purchase an electric dryer last night. 1st no one available in the department, pushed the button, she arrived and sat there a couple of minutes then asked what we were looking for, when we told her and electric dryer she stated at least 7 days because they don't stock them. We left went to ABC Warehouse bought a dryer, left the store at 8:50PM and it was delivered the next day at 7:10AM. Same dryer-same price! Step up your game Lowe's! ABC Warehouse is what you should be trying to be! read more

Worst experience We purchased a lowes refurbished refrigerator and had it installed by lowes.. the refrigerator never got cold.. we called customer service care they said that we will have to call lowes repair... lowes repair stated that based on the work order that we need a part that wouldnt come in for another 2 weeks without looking at the refrigerator .. we called customer care to let them that we would have to wait two weeks before they could come out with the part..customer care was very apologetic and said that they would replace the refrigerator with a new one knowing that the old one was refurbished and that the manager at the store will give us a call. We never received a call we had to call them and the manager Bill is refusing to give the ok to get a new one. To top it off when the refrigerator was delivered one of the deliver men (Kevin) was disrepectful knocked pictures of the wall, dropped one of the refrigerator doors and told us he wasnt doing shit and walked off the job. This happen in front of my elderly mother. read more

The employees here are so hit and miss. I've had outstanding help from a few people. Yesterday I had a group of 3 employees standing around talking and I stopped for help. One of the guys treated me like a total idiot. I even asked him why every other person I've spoken too about my floor gave me a different answer than he did and he rolled his eyes. Not appreciated. I walked away while he was still talking, since he was speaking to me like I was a silly woman who didn't know anything. When I walked away one of the other guys that was with him came after me. He showed me exactly what I needed that would do exactly what I wanted. It did exist and it was totally doable. By that time I had already decided not to spend my money on flooring at Lowe's. This isn't the first time I've had conflicting advice here. When they are helpful they're outstanding but the inconsistency sends me to other stores. read more