customer service is terrible they are no help, and on top of all of that incredibly rude.read more

I've been to this office several times now, one of those to have a couple cysts and a lipoma…read moreremoved from my back. The cysts were removed, but not the lipoma. When I express my concern that what was removed is much smaller than what I've been feeling for the last decade, I was dismissed. I debated for a couple months whether or not to complain, so I decide to do and go in to speak to the medical manager of the person that did the surgery. Once again, I was essentially blown off by the medical manager for the PA, after I pay my copay. Interestingly, after I complained, they turned my account over for collection, within a week, even though I'd been paying them. I will choose ANY dermatology clinic over this one. They truly don't care about their patients. They have to be better than Matthew Dohlman and Dr. Robinowitz.

I went in for my second endoscopy with Dr. Briggs, hoping for answers. This procedure was supposed…read moreto help figure out why I suffer from chronic hiccups--episodes that last 24 to 48 hours straight, where I hiccup with every single breath I take. While I was with the nurses preparing for the procedure, Dr. Briggs walked in and asked, "How are the hiccups, are they getting any better?" I told him no. His response was, "Sounds like you're going to have to deal with that the rest of your life." In that moment, my heart sank. I felt like all hope had been ripped away from me. I held back tears in the room, but inside I was completely shattered. The thought that I might have to live the rest of my life like this was unbearable. After the procedure, I sat in my car and broke down, sobbing from the devastation of his words. But deep down, I know this isn't the end of my story. With the right doctor and God's will, there is hope. I will never return here again.

Great service. Very informative and very helpful. I had an awesome conversation with the doctors…read moreand the were very supportive and informative.

I think the ER shouldn't have the Veterans say their name , address and last 4 social # out loud…read morefor everyone to hear (that's a HIPPA violation and they should know better). And there is one lady in the ER who is rude and should learn some manners while working at a Veteran hospital. Please work on etiquette

The facility has a logical floor plan…read more It is my experience the staff offers respectable and compassionate attention to us veterans. I have witnessed their deescalation skills when addressing upset veterans. They offer a wholistic approach to care. I highly recommend!

I'll share my experience and you Can decide what you think. I made an appointment to try and get…read moreADHD sorted out. My issue is mainly with unfair business practices and not disclosing prices up front. On my first appointment with the nurse practitioner, I was told that I would need to have bloodwork done and then schedule an in person visit with the psychiatrist to get the prescription. Then I would need to make an appointment with the nurse practitioner four weeks after that and I would need to visit with her every two months following. I had the bloodwork done that day then made the appointment with the psychiatrist as directed. At my appointment he called me by the wrong name. Then he spent 15 minutes rushing through reading to me a pre prepared page about the history of ADHD and such. Then he refused to prescribe me the prescription I had been on before and had asked for. Instead, he prescribed something else. I had never tried that medication so I was willing to try it to see if it worked for me. It did not. The side effects were horrid. He told me to schedule and appointment with the nurse practitioner in two weeks, not the four that I was originally told. I made the appointment and met with the nurse practitioner two weeks later to tell her the prescription didn't work. She recommended something else, I told her I couldn't afford it, and she said there was a generic version. Then the pharmacy informed me that the generic version was $400. No way I could afford that. I had literally just had the appointment with her so I sent her a message saying I couldn't afford it and I'd like to have the medication that actually works. She told me to message the psychiatrist directly. So I did. He told me to discuss it with the nurse practitioner in an appointment. So I sent her a message basically saying I wouldn't be making any more appointments. Okay here are the billing issues...insurance didn't cover the charges even though they said they accept my insurance. And they make you have a credit card on file. I paid $240 the first time, then $111 the second time. Then I got a statement for an additional $193. They charged me for the appointments and also the messages I sent. I called billing to dispute the charges. They didn't have a record of one of my payments and I had to find it on my credit card and give them the reference number. They said I'd owe $74 and I'd know something in two weeks. Then they charged my credit card for the $193 and changed the statement to include the "message charges" in the regular appointment charges. So now I'm out $534 for three appointments and I still don't have the right medication. As far as I can tell, they are in violation of the No Surprises Act stating that prices have to be published publicly so you know what you're getting into beforehand. I would not recommend this company at all.

Very happy with my new medication management here, it's leagues ahead of my last outpatient…read moreexperience (Laureate). I feel heard and cared for, plus I don't have to wait a week for my meds to be refilled!

Having the urgent care has been a game changer for us. They're generally quick to get us in…read morealthough we do have to wait awhile when we get in the room. Love being able to swing by the pharmacy as well although last time the wait there was an hour.

If I could give it a negative star review, I absolutely would, we came on a Tuesday before seven…read more We got there at 6:23. We had plenty of time because the lady checked out two different people in front of us and then continue to check us out. We previously have been here three different times. And they have my name on file and document so clearly I am supposed to be in but the lady working didn't let me in since I didn't have my card? But I had a photo of it she wouldn't let me update it or anything very clear proof that I'm Indian! Waste of time and I'm still in pain...

You can check in online at home, but be aware they take WALK-INS before you after you arrive.read more

This is one of two urgent cares that I use. I have to use them often as I have a chronic illness…read moreand I'm immunosuppressed. I've come to really love Access, because there's one close by to anywhere I'm at and they have all my information. I also have the app on my phone, so I can check in early, before I even get there, and it cuts down on wait time in the lobby. There's also the option to have a virtual visit if I'm unable to leave the house (this does happen). The last time I was there, I asked for a steroid shot for inflammation and they did a Covid test just in case I was sick and it was a good thing they did because I had Covid! If I had gone anywhere else they probably would've given me the shot. They take good care of me!

Dr Lofgren has been the absolute best! I'm an extremely high risk case and she was able to join up…read morewith Dr. Kamp (amazing general surgeon btw) and do a nearly impossible surgery successfully! I couldn't have asked for a better team for my care.

The front office was extremely rude and dismissive. Receptionist would not even supply her own name…read morewhen called later on the phone. When received a text message about appointment it read " please arrive 30 minutes early or you may be asked to reschedule" apparently the "may" should be replaced with "will reschedule". Even though we still arrived early, we were refused and told to reschedule. When asking for office manager the receptionist only asked more questions and then sent call to a voicemail repeatedly.

I've been here a few times with my adult children. The people working here have always been very…read morekind and helpful. We've been in a room for a few days and here for diagnostics. Each time, I feel, the level of care has been very high. It's a stressful situation when you or a loved one isn't feeling well. I may be a bit more forgiving because we've been to so many hospitals over the years. If I was needing to stay in a hospital or needing diagnostic work, I would request this place. I do live over an hour away, that's how impressed I am with them.

After surgery, I was admitted to the 5th floor for an overnight stay. The nurse at night didn't…read morehave alcohol swabs or flushes when giving IV meds. She used a curos cap on the port before connecting the med. The day nurse popped all my meds in a cup and couldn't tell me what they were. I had to pull out my night meds and thyroid meds as you shouldn't take Levothyroxin with food. Med reconciliation did not happen. I could not get up unassisted and walk to the bathroom and no one helped except one tech at night. I could not void due to urinary retention and they did nothing for it, not even a bladder scan. I was discharged with very little education and with my bio button still on. The hospital is in poor condition and dirty. Prior to surgery, I used the bathroom in pre-op and there was urine on the floor.

Suffice to say it doesn't matter what you have to say as a patient they are going to do as they…read moredamn well please. On top of the copious amount of redundancies in paperwork and questions, from the pre screening calls to today's repeat paperwork. I made it abundantly clear to the woman at the front desk that I would prefer to be the patient who was spoken to about my results, not my husband. She acknowledged that with a yes ok. That clearly didn't sink in because as soon as I was brought back to the staging area I was then asked again if I wanted my husband to be communicated to and then heckled about it. Why is a polite no, no thank you just completely disregarded? At this point I gave up and said do whatever you want, you're going to anyway. The next alarming part was me being told I can wear my bra and shirt under my gown into an operating room! Like ok we no longer care about potential outside contaminates just because it's a colonoscopy? I'm frustrated because ultimately no one is listening and no one cares. To boot I explain my severe allergy a plethora of times only to be met with adhesives that I'm allergic to which I immediately removed. Then to be treated like a damn child by the doctor was the icing on the cake. I had adjusted the pillow the way I wanted it for me, but he just insisted on fixing it and then telling me "isn't that better". I did my level best to just be nice but behaviors like this made it very difficult for me to not just snap and walk out. Following the procedure I expected a brief note on findings NOPE! Those were only expressed to my husband, who coincidentally was asked about my previous procedures. Imagine my complete and total lack of surprise that he didn't know exactly what and when. If ONLY they had asked me, but perhaps since he's a man he knows more than I do about me and my care. I can also tell you they were not amused that I disconnected myself from the IV, and monitoring equipment got myself dressed and attempted to walk out. I mean really what else was I waiting for? I think if I had tried any harder to get to the door by myself the medical assistant would have shoved me into the chair to wheel me to the door. Thankfully this is over and I don't have to go back there. I have been reminded again that unless I'm carrying my own limb or bleeding out my eyeballs, I'm good and don't need the medical system.