Very friendly and attentive staff. Feels very clean. They have always gotten me in and out quickly…read more They run right on schedule. I get my results back the same day.

**Complaint Regarding Dr. Krupa Patel and Methodist Richardson Renner Gastroenterology**…read more My name is Chelsea Edwards, and I am submitting this complaint regarding my treatment and subsequent dismissal as a patient by Dr. Krupa Patel at Methodist Richardson Renner Gastroenterology. I have been a highly complex gastrointestinal patient under the care of this practice since approximately September 2024. My medical history includes significant gastrointestinal disease and multiple major abdominal surgeries, making continuity of care especially important. Due to the complexity of my medical condition, I have relied heavily on specialty gastroenterology care for ongoing management and treatment. Approximately six to eight months ago, I had a difficult encounter with a nurse practitioner within the practice. During that interaction, there was a disagreement, and I expressed my intention to file a complaint with the Board of Nursing regarding my concerns about that encounter. Following discussions with upper-level management within the practice, a decision was made that I would no longer see that specific nurse practitioner. However, I was specifically informed that I could remain a patient of Dr. Krupa Patel and continue receiving care through the practice. Following that incident, I had no further conflicts, confrontations, or negative interactions with Dr. Patel. In fact, I did not see or speak with Dr. Patel after that event. There were no discussions regarding concerns about my behavior, no warnings, no requests for a behavioral agreement, and no indication that my relationship with Dr. Patel was in jeopardy. In recent months, my health began to decline. I developed worsening esophageal symptoms and believed I required an esophageal dilation, a procedure I have needed in the past. As my symptoms worsened, I repeatedly contacted the office seeking assistance. Numerous telephone calls were made to the practice, and multiple portal messages were sent. These communications should be documented within the medical record and communication system. During this time, I repeatedly sought help but felt I was given inconsistent information and delayed responses. Despite my efforts, I was unable to obtain timely intervention for my worsening condition. What is most troubling to me is that I never personally spoke with Dr. Patel regarding my concerns. I was never given an opportunity to discuss my symptoms directly with her, nor was I informed that my status as a patient was under review. Instead, while actively seeking medical care for a worsening illness, I was abruptly informed that I had been discharged from the practice. If the physician truly believed that the therapeutic relationship had become irreparably damaged months earlier, I question why that determination was not made at that time. The practice had every opportunity to formally discharge me following the earlier disagreement involving the nurse practitioner. Instead, management specifically chose to keep me under Dr. Patel's care. It was only after I became ill and began requesting evaluation and treatment that I was suddenly dismissed from the practice. I am also confused by the language contained within the discharge notice. The letter reportedly stated that Dr. Patel would continue to provide emergency care for a period of 30 days. If my conduct was truly so problematic that dismissal was necessary, then it seems contradictory that the physician would still agree to provide emergency medical services during that transition period. This raises legitimate questions regarding the actual basis for the dismissal. Equally concerning is that I never received proper notice of the discharge in a timely manner. I was actively attempting to obtain medical care while unaware that the practice had terminated the physician-patient relationship. As a result, I was left without access to the specialist who had been managing my complex gastrointestinal conditions and was forced to seek alternative care during a period of medical instability. I fully understand that physicians generally have the legal right to terminate a physician-patient relationship when done appropriately and in accordance with professional standards. However, my concern is not merely that I was discharged. My concern is the timing, circumstances, and manner in which it occurred. As a medically complex patient experiencing active symptoms, I felt abandoned during a period when I was seeking necessary medical treatment. To this day, I cannot identify any interaction between Dr. Patel and myself that would justify such an abrupt decision. We had no personal conflict, no hostile encounters, and no discussions suggesting that she no longer wished to serve as my physician. Because of this, I am left with the impression that the decision may have been influenced by information or opinions unrelated to my direct interactions with Dr. Patel rather than based upon her own experiences with me as a patie

The worst clinic ever ! I had a terrible experience.The…read morereceptiinist was very rude and disrespecful. I left immediately.Never again!

I would not trust this place to provide timely care. Writing out prescriptions is obviously an…read moreend-of-day task for the physicians. Not acceptable at all. Will avoid this location in the future.

I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

My husband and I have been going to BSW for approximately four years. Our first attending doctor…read moremoved a few months ago. My new doctor is Dr. Figel who is also my husband's doctor. My issue with BSW is their Urgent Care clinic. Instead of seeing a doctor for my reoccurring UTI, I was attended by a nurse practioner. The meds she prescribed was for only the symptoms. Needless to say, a few days later, I wound up at the emergency room at an urgent care. I still have another three days on meds. If in three days there's no improvement, Ill be back to BSW ER.

It was easy to book the appointment online on a Friday evening. I didn't have to wait long. Female…read moredoctor was very kind and helpful which has not been my experience with any urgent care in the past.

I feel as though they were practically useless. I came in for a cyst on my knee and they did…read morenothing. They didn't even have a brace to give me and told me to go to Walmart. Like why would I pay for one when you guys should have them here so that my insurance could cover it. I feel like they just wanted me in and out.

I love Dr. Dean. She's amazing. Everyone associated with Methodist that I've encountered are…read moreawesome folks.

"The Forgotten Patient" Worse hospital ever for the "I…read moreforgot you were here" people. Not just one time but for over five-six hours. I begged all that time "Can I please have some water?" I had the IV line (two the first sticks one "blew" a vein, blood was just pouring) inserted but no IV fluids bag installed. My veins were collapsing because I was DEHYDRATED! Never got fluids of any kind the entire time. I came in by ambulance and had an immediate CAT scan but the dye or contrast didn't go in my veins but collected at the puncture site causing a massive painful red/purple/blue lump. The size of a lemon. The nurse grabbed some sticky bandage as tight as possible but that caused the lump to break into THREE huge painful lumps and my entire arm swelled. After hours and hours I realized if I wanted the basic needs of human being food and water, even sleep I needed to go home this was basic care which I couldn't get at this hospital. If something was wrong I figured 5-6 hours after one test was long enough or, unless they were truly cruel just did not care. That was so hard to believe so I must be fine. Definitely forgotten! I asked before I left if they would call with the CAT scan results "Absolutely!" Never got that call either! What did I get from Richardson Methodist? Massive bruising from blown veins, missed veins, vein, blowout contrast lumps, other arm collapsed veins (could I be DEHYDRATED! hint!) and extreme depression knowing I'm not worth their time. More tortuous than helpful. No fluids, diagnosis, recommendations, doctor, test result, medications, bloodwork (can you be charged for an IV if they never attached the IV fluid bag?) no physical exam of any kind, nothing. Going to a hospital like this when you're alone is like going to court without a lawyer! No-one to help and stand up for you and you end up being a "forgotten patient" Interesting fact, this is becoming a "phenomenon" in the medical world, coming in alone by ambulance, put in a room, might've been seen and had a test, then forgotten! I was shocked. That's what happened to me!! "Forgotten patient" is real! Even when it's a very slow time it still happens. Like "hot car" baby death, parents just forget they're there. So I guess make sure you're never alone! "Forgotten Patient" is real and it is terrible.

I used to see Dr. Rogers, several years back before I changed doctors completely he was reluctant…read morein listening to my problems which have now lead me to be in the wheelchair now. I've visited him almost 4 times in two weeks complaining that I was feeling numbness and tingling in my knee. He was reluctant in ordering additional testing for me and all he would give me repetitively was Prednisone steroids and saying to me that I probably had rheumatoid arthritis. He kept saying to me that I am young so I would not have any other conditions. This is frustrating because he does not order further testing and makes determinations himself. Had he have sent me for an MRI of the brain ( which another doctor sent me to, a few months after I changed doctors, it showed up in my MRI and a lumbar puncher that I have aggressive Multiple Sclerosis and by the time they had me on the proper treatment it was too late and I lost my ability to walk completely. He is the Doctor who messed my life up.

The front desk staff here are in need of review and training. I have had multiple appointments made…read morewith doctors who could not perform the service requested for the appointment. It is quite frustrating to take time off for work for an appointment just to wait in a waiting room until you see a doctor and are advised that another appointment will need to be made with a doctor who can actually perform the service that was requested for the appointment.

I would never dare to think to write a negative review on a medical professional. Well, I decided…read moreto make an exception today because I did not like the way I felt after leaving his office yesterday. He has a practice with other physicians, but this is in no way reflecting on them because I have only met with Dr. WInkler. My regular physician assistant has left the practice that I normally go to so I decided to make a journey to find someone who I can trust. Unfortunately, I will never go back to him again. You know how people say you should always trust your gut feeling? Why didn't I do so? 1) The nurse or the medical assistant took my blood pressure and everything (which is normal), but she asked me to go into details why I was there. Which is fine, because I really liked her, but in all the times I have been to the doctor's office, the physician or even physician's assistant will sit down with you and ask you themselves or reinterate what you told the assistant, right? So, I basically spent the majority of my time with her. 2) In comes Dr. Winkler. Ugh, when i saw him I knew I made the wrong decision (no, this review is not based on that). He was socially awkward and very monotone. I am pretty sure he does a pretty good job, but his "bed side" manor needs WORK. Basically, he went by what the assistant wrote down, didn't even asked me questions, and told me I had something I did not. I looked at him and instantly said, "no, I don't" and gave him a look that read, "are you freaking kidding me? There's no way!" And then he proceeds, "I am very certain". Then I re-asked him the question that he asked me to make sure we were on the same page and he looks down on the chart or whatever the assistant wrote, and goes, "oh, I am sorry, I meant ________..... my words got mixed up". Oh brother. 3) So, I had to turn some immunization forms because I will be going to the medical field soon myself. And he goes on to say he can't sign this one portion because he only met me today. He proceeds to go on about his integrity. I am all about that and I totally respect him for it. And then he explains his reasonings and I understand. I am a very logical person too, but the way he made me felt... OMG. He made me feel like there was something wrong with me. Imagine, you are going to someone who is in a field you highly respect, and he makes you feel like that. He didn't even talk to me and has already made an assumption that is not even remotely true. I think if he had even taken the time to talked to me prior he would have gotten that information. 4) The only one thing that I did appreciate him for is that he gave me the option to either finish the appointment and do SOME of the labs and get immunization shots, or go to another physician (I had a deadline to meet). He even told me he was not going to charge me for the appointment if I decide to go to another doctor. I graciously declined and left. 5) Though, I did not have to pay for the appointment I felt I wasted my time (which is trial and error of course). I left questioning myself and the doctor's bed side manner. I never wish for anyone to have to go through what I did. I don't believe a person should feel like this when they leave a doctor's office. I am leaving the place and thinking, "what the hell just happened?" God forbid, if I ever find something terminal from this man. I would definitely would not like to recieve news from him *knock on wood".In the end, it has taught me something; I learned how a patient should be treated. I hope I would never make that mistake.

Dr. Winkler is very positive and encouraging. He is open and honest and straightforward. If you…read moreneed a doctor who will be kind and sincere, and help you make better decisions for your life and health, I recommend Dr. Winkler. I have been seeing him for about 3 years now, and it is a very comfortable visit- no awkwardness. Oh, yea- and his nurses are very good when taking blood samples with needles. And this is coming a person who HATES needles!

Medical staff: 5 stars (thank you, medical staff!)…read moreOffice/finance staff: 1 star Office initially told me my responsibility was a small amount (low 100s). When I arrived for surgery, they told me my insurance paid $0 and I had to put over $3700 on my credit card. (This is coercive: what choice did I have then?) Surprise! (to no one except them): after surgery, insurance paid 100% and said my responsibility was $0. Now, based on what I've just read here, it looks like I'm in for a fight to get a prompt refund to my credit card. In the meantime, I'm paying interest while the surgery center is profiting from the time value of my money. CLEARLY, based on other reviews, this is an ongoing problem with this facility. This is inexcusable.

Checked in for Tiki Hubby very professional surgery center. Front staff friendly and helpful…read more Sharon did his intake and made sure she had all his information. Christina his pre op nurse was so reassuring. The overall experience in the facility was great. Good care by Dr Tong(sp) anesthesia and Dr Nassri physician. Fast efficient and patient forward. Great work by all.