Well, it was bound to happen sooner or later. We locked ourselves out of our flat. If you don't need a key to lock the door behind you, it could easily happen. There we were, being very silly as a result of some weird wine we drank, wandering through town to get some juice for the next morning. We didn't even realise that we hadn't brought keys until we got to our street. Thank God we made friends with our next door neighbour, who buzzed us into the building, offered us a wire hanger to try and pry open our door through the letterbox, and let us hang out in her flat until the locksmith arrived. One phone call, 30 minutes, and £65 later, we were back in the comforts of our home. While he basically shimmied open our door using what I believe was a piece of cardboard in 2 minutes, I was happy to part with my only remaining cash in exchange for access into my own flat. A little concerned about how easy it was for him to break in though.... read more

First impression - great. Quick call out following a burglary. But that didn't last long. They were required to send a set of the new keys to the landlord - turns out they lost those keys which meant they had to come back out. So I booked a time that was convenient well in advance only for them to show up 1.5 hours late without giving me any notice that they were running late. Totally unacceptable and would not recommend. read more

£432 to replace a Yale lock! Shared personal information without my permission. I spoke to Chris who quoted me £49 for callout & Labour and a replacement lock would start at £20. Chris told me he was a job in Balham and he attend my property next. This is what I agreed to. However, without my permission he contracted my job to Itcc locksmiths who prceeded to charge £432! My permission was not given nor requested to share my personal information, including address. Which is a breach of the data protection act Uk 2018. The locksmith who attended my property did not advise me that he was from a different company nor did he advise me that the prices where more than my initial agreed quote with Chris. This work was carried out by someone I was not made aware of nor did I know the price he was charging. My tenant paid the invoice without consulting me because she was also none the wiser that the locksmith who attended was not Chris and the price was substantially more than what I had agreed to. Chris and ITCC have not returned my calls. read more

Please do not use, total rip off. The job done was really poor. I phoned the company to complain, the locksmith then phoned me back and demanded more money to fix his rubbish job. When i refused he was really rude and hung up the phone! I felt really scared. Also he charged me £240 for one single lock, far more than any price quoted on their website, and almost three times the quote on the phone an hour earlier. They have not responded to my email complaint. I wrote an honest review but they did not put it on their website. That's why their website is showing 5 star reviews, hand picked and made up! This is how they get away with ripping innocent people off. I will also be writing to Trading Standards. read more

Made an appointment to get locks fitted on doors, agreed a date, time, price. Would not send me photos of the lock that he was going to fit on the doors despite me sending at least 5 messages requesting to see photos. Did not show up on the day. Could not get him on the mobile or office phone number. Call goes straight to voicemail after two rings (probably declined to answer my call). No call. No texts. Nothing. Completely wasted my time. Unacceptable. Unprofessional. Unresponsive. Will not recommend. Use at your own risk. read more

I called them on Jan 30th at 9.30am to come and deal with my door on Battersea Park Road. I told them that the door was jamming and that the tenants were struggling to open and close it. They sent a locksmith (Glen) around to fix it an hour or so later. One of the tenants was in the flat. Glen removed the face plate from the chubb lock, redirected the screws inward through the wood, tightened up the yale lock and left. I received a call from the tenants that evening telling me that when they got home from work, they attempted to lock the door by using the chubb and only managed to turn the key half way in the lock. It got stuck- they couldn't turn it either way and couldn't remove the key. They were locked in. This had never happened before Lowcosting Locksmiths had visited. I called Lowcosting Locksmiths and told them about the problem as soon as I heard (approx 9pm the same day). They said they would call the tenant and see if he could talk them through how to open it before sending someone out. They did call the tenant, they couldn't talk them through how to open it, and they told him that they couldn't get anyone there until 7.30am. This was too late- one of my tenants had to leave for work at 6am and regardless of that, I was not prepared to leave three tenants in the house all night with no escape route should a fire break out. Lowcosting Locksmiths didn't seem concerned about this in the slightest. I called them back and asked them to send someone out this evening; to which he (the owner?) replied "My locksmith hasn't touched the chubb" "Your tenant didn't seem too concerned about us getting there at 7.30am" "Nothing we did to that door has caused this to happen" "Your tenant is lying to you, my guy hasn't touched that chubb" before hanging up the phone on me. I then received a text on my mobile from Glen, the locksmith himself asking me to text him back and tell him what had happened. I called him and explained the situation. He replied with "So- you're telling me that they can't turn the key, how did they turn it half way then?" He agreed that he had removed the faceplate from the chubb lock and redirected the nails into the door. (Contrary to what his boss told me) He told me he had done what my tenant had asked and told me that it would have done no good to the door as the door needed changing (none of which he had relayed to my tenant that morning- he had given him the impression that the door was fit for purpose) I was left with no choice but to call another locksmith who was with us in 30 minutes and managed to unlock the door. He was astounded that the locksmith who had visited that morning hadn't sanded the door down (which was required to stop it jamming; my initial reason for calling locksmith) and was also baffled at the fact that they wouldn't come out to fix their mistake when it was so clearly the cause of the tenants being locked in. I received three texts from Glen that evening; telling me that he did what my tenant had asked him to do (rather than what he knew was required) and to stop "guessing what you're talking about" " i wasn't going to sand down the door free of charge" (free of charge?) "we are the biggest locksmith company in London" " I will leave you to your drink" (???) "I removed the face plate on the bottom lock, which doesn't affect anything whatsoever, only appearance" (why did you remove it then?) Never again! read more

Rough Trader and a Con company. The company website clearly said, the cost of the unlocking and replacing the lock was £78, including VAT and when I spoke to the staff they gave me the same price. But they charged us £154, which was double the rate that was originally agreed. So I called their office, when I told the staff that I will expose them via Internet reviews, he swore at me using abusive languages. For your own Good, just stay away from this Rough Trader. Very likely they operate in lot of dodgy names. So be very cautious. read more

Worst company I have ever used. On the website it says 65 pounds to sort out a lock out and promises to beat any quote by 10% so I phoned said I was locked out and they said someone would be with me in 15 minutes. 30 minutes.later a young guy turned up tried to slip the door which didn't work and so he used a bar through the letter box. He was there for all of 5 minutes. Before he started I asked for a price which he kept dodging and asked how much I'd been quoted. When I said I hadn't been quoted he decided he would tell me a price once he had finished. I didn't really get a choice. He decided to charge me 150 when he didn't replace anything just let me in. This company is a complete rip off and ignores emails of complaint do not use unless you want to be seriously out of pocket. read more

I booked to have a garage door locking mechanism replaced and was quoted between £70 and £80. I was advised by the locksmith he would be at the garage for 10:10, however as I arrived at the garage he then informed me he wouldn't be with me until 11:00. He finally arrived at 11:40. On trying the lock he decided to drill the lock out, but once he had done this he returned to his van and realised he didn't have the replacement the lock in his van. He drove away leaving me stuck at my unlocked garage and returned nearly two hours later with the lock. After all this was replaced he then told me the price would be £168 more than double the initial quote. After sitting in the sun for over 4 hours waiting for the job to be finished I questioned the price and decided to call the office on Monday and question this further. To summarise I was charged £70 for a locking mechanism that costs £14.99 and £70 in labour. I contacted the number on the website and was spoken to very rudely and eventually was told I would receive a call back regarding my query and the phone was put down. The call was made on Monday, I'm still awaiting a return of call on Thursday. In my opinion not the best of service, or the most reasonable of price especially as I was quoted a price and then charged more than double. read more