Extremely poor communication! Took a watch for service 4/27 never received any updates.I called on…read more5/27 for them to tell me they didn't have the part. A simple crown replacement!!!

Jocelyn !!!! What can i say except I am so grateful she answered the Phone; I was in New York for…read moreChristmas and completing some last minute shopping with my 19-year-old Granddaughter, we brought a ring and was provided some misinformation. After speaking with 2 Stores and Customer service. Jocelyn, Listened to my issue,and resolved it with no hesitation. My Granddaughter, needs the ring we brought resized, she lives in The Bronx and I live in North Carolina. However now my Granddaughter can go into any Kay store and get the assistance she needed. We need more Jocelyn's in this world. I am singing her praises!!!! If you go to Green Acres Mall look for Jocelyn she will help you

this place is amazing as a 1st time customer they give a good price for what I buy and the owner…read morewas nice and explain you very nicely each and everything about the watch if you guys love to buy new watch please visit once..

My watch of nearly 15 years stopped running. I am those people that buys quality and then repairs…read morewhen needed. My usual go-to place down the block (near McDonald's on 82nd) is temporarily closed and so I came here. The man behind the counter is definitely brusque; I am inferring he is Sammy the Owner. He first told me it would take 15 minutes to replace the battery and so I waited. A few minutes later, he came back and said he needed to have his "watchman" take a look at it. So I put down a non-refundable deposit and left. That was Monday. By the following Monday, I had not heard back and I was nervous because I would be departing NY. So I called and the same man (I recognized his voice) told me someone would be getting back to me. Within an hour or two, a woman phoned me and said I would need to come down and put a $20 deposit toward getting the watch fixed. She quoted me $100 for final cost. I ended up zelle-ing her the $20. She also told me the watch would be ready by Thursday. The woman was very nice. On Wednesday, the woman called and said my watch was ready. I went in to the store and paid the remaining balance--80 dollars. All in all, the whole cost-of-repair was $115. My watch works fine. I am not sure if this was a reasonable price and time for repair. It's crazy how the watch hardly breaks down in Bakersfield, CA, where the cost is significantly lower. Always in NY, sigh ...

Mark was very helpful and nice offered me a very generous offer right off the bat 10/10 experienceread more

I brought in an old ring that I don't use. He offered one price but I was able to negotiate with…read morehim . In the end, he was able to offer a fair price for my gold ring. He told me exactly what the gemstone was and what kind of gold. I would definitely recommend this place.

Beautiful boutique, highly recommended! Great assortment of…read moreclothes and jewelry. European style, designer items.

I love and adore Fox's! However .... Should you ever find yourself having an issue with a product…read more(namely Jimmy Crystal reading glasses) they're pretty much hands off in the customer service dept. The standard answer from a 'young' associate is 'we are NOT optometrists! Duhhhhh! As calm as I normally am, I just lost it. Seems like a bit of training may be in order. Fortunately, Jimmy Crystal, the company, happens to be VERY accommodating and has offered to replace the missing crystals. Thank you Jimmy Crystal. I will most likely buy additional specs at a different location. PS this 2 star review pertains ONLY to this situation!!

Seems like Claire's stores are closing for good. Not sure if all but many in our area are. Such a…read morenostalgic place, I remember taking my daughter when she was little for monthly treats and trinkets. Back then $20 would get her a bag full of goodies. I went in to get some items for my niece and a couple things for my daughter. Even though she's much older ,she wanted to have the Claire's tags for her scrapbook, for memories and such. The store at Union Square is still fully stocked and the discounts increase with the more items you buy. The staff in here are helpful and pleasant. It must be sad to experience a store going out of business when you work there. They were in good spirits regardless. The store waa still very organized and didn't look like a crazy rumage sale as yet.

do not get your ears pierced at claires, i used to work here when i was 16 yrs old and i had to…read morepractice on a stuffed teddy bear then had to automatically switch to a live person. this is not a professional place to get piercings done! go to a tattoo and piercing shop!! it wont get infected like it does at claires

I was having a lot of trouble removing my tragus piercing by myself and searched up piercing…read morestudios in the neighborhood. I rarely take out that piercing but it needed to be done cause I was getting an MRI. Luckily I was able to walk in with no appointment, waited a little bit and they removed the piercing at no charge. Overall great experience!

Do not come here for anything other than buying jewelry. The store is super cute, the staff is very…read morekind, but the piercing expertise is severely lacking. The concept of nurses is cool, but they really need to hire more experienced piercers. For context: I went in today to get the L bar that my nostril was pierced with replaced with a regular flat back stud because the L bar was driving me crazy. The nurse took out my original jewelry and then struggled for a while to try and get the flat back post in. At first she said she was going to have to give up, but then she stuck a thin piece of metal through the front of my piercing to try and guide the new jewelry post through the back. This process was all extremely painful. She still could not get the post through my piercing, so she put lube on the inside of my nostril. I guess this did the trick because she got it in, but then she said it was too short and she couldn't get the top on. SO she got a longer post to replace the shorter one with but then she dropped the longer one into my hair. She found it, pulled it out of my hair, wiped it down, and then restarted the painful process with the guide wire. She finally got the longer post in through the piercing, but then she left it hanging there while she walked away to get the stud and the post fell out of my nose. She said it was probably because there was too much lube in my nostril. At that point, I just asked her to please put my original jewelry back in and I left with an absolutely throbbing nose. I really don't blame the nurse. She was very kind and I truly believe she was doing her best. But she's a trained medical provider, not a piercer. Please please please just hire the right kind of professionals.

Before I met Deena from Lusso, I was not feeling great about the engagement ring search. There were…read moreso many options, few of them fitting my girlfriend's taste or basic specifications. After I met Deena and showed her just one photo, the process instantly became smoother. I really cannot say enough about the level of knowledge, professionalism and - most importantly - customer service. She helped me design the perfect ring and charged significantly less than designer or retail prices. If you are shopping for an engagement ring, go to Deena. There's no one better.

Deciding on 'the one' should be an exciting life milestone. However, prior to meeting Deena, the…read moreprocess of finding the perfect ring became more stressful than fun. As I began my search for my soon to be fiance's dream ring, I found myself constantly interacting with untrustworthy salesmen, providing minimal transparency, and little regard for this exciting time in my life. Deena and her team changed my perception of the whole jewelry business. She is extremely knowledgable, thorough, and perhaps most importantly, personable! There are no 'dumb' questions with Deena. Deena listened to everything we wanted in a stone, and hand selected over ten diamonds for us to choose from - different shapes, sizes, clarity, you name it. Whatever we wanted, Deena had. Deena was patient with us, and with her guidance, allowed us to play a fun 'this or that' game, whereby we eventually eliminated all but one stone from the pack. After selecting the diamond, Deena and her team carefully crafted a beautiful setting that we could have only dreamed of. Prior to production of the final product, Deena provided a 360 degree detailed CAD drawing for us to approve. The ring ended up being everything we could have dreamed of...absolutely stunning. If you are looking to make the purchase of a lifetime, do yourself a favor and go visit Deena. She will not disappoint. She made a life long customer out of me!

I was recommended by a friend to come to this jewelry shop in Astoria to get a few old outdated…read morewatches fixed and see if any use vintage trinket catches my fancy . Friendly owner and honest as he told me these watches were old French time pieces that are no longer made and due to the simple parts , it was an easy and reasonably priced fix . They have a bunch of old unique items that I bet are older then the Brooklyn bridge and I can see me purchasing a few when I go back soon when the watches are ready . Overall a good neighborhood jewelry store that has plenty of bling and more .4 stars on my yelp meter.

This place is excellent -…read more I bought an engagement ring here a few months back and I was very impressed with everything. The selection here is very unique, full of mostly vintage and estate pieces... definitely a breath of fresh air after visiting a few other jewelers in the area (one guy literally handed me a catalog). It's THE place to go to find the perfect piece no one else has. The owner (Steven?) was extremely helpful, patient, knowledgable, and honest - he was only interested in selling me the best ring for me, not simply the most expensive piece. Definitely check this place out!