Update: After reading dozens of reviews mentioning terrible customer service I was prepared to be straight up denied and with all honesty came into the conversation ready for a battle. But was promptly issued a refund and was given an apology therefore I am changing it to 4 stars. While I found it frustrating that I had to drive to orange county to pick it up to discover wrong item I do understand that accidents happen and the issue was resolved in a friendly timely manner. I do hope that the management listened to the other reviews and that the experience I had is the new standard. Absolutely terrible! I paid $200+ for a desk. Condition was listed as "sealed box". Well I got home and opened that sealed box to find a piece of material abs done hardware. It is literally May be 1/8 of the product. Completely unusable. Pretty much a piece of trash. So disappointed- will be filing a dispute with my bank and a complaint with a better business bureau read more

They used to be great but some of the things you buy won't work I bought a fridge and it doesn't get cold. Also they sure charging fees without telling you. All to pay a bunch of dudes that sit outside and don't work. I plan to reach out to the BBB and never purchase anything from them again. Edit: So all these items plus a few other one dollar items and they charge nearly 5 dollars for each item on top of that. They just added this fee without even announcing it without letting anyone know so of course I removed all the funds from my bank so they wouldn't charge me, because I'm not paying for this and unfortunately I won't be able to use these items as gifts for my nephews. They could have announced it beforestarted charging .They say everything is highly discounted, but it's not worth it with all the fees that they've added. I believe all the "labor fees" (which is supposed to b the service fee) added up to about 75 bucks. I got a marker...some were missing...guess how much the fee on that is still? Yup, nearly 5 bucks! Absolutely ridiculous. read more

This is what Appears new looks like. I also bout a airless sprayer that appeared new. It was used and never cleaned rendering it useless. A month ago I bought a mini fridge for 650$ that did not show the damage, which also made the unit not work. They offered me a 50$ voucher, I thought hat was nice but wish I knew I could return stuff before it went to the land fill. Loveseat was amazing. Now it's just boxes full of broken parts and pieces. Buyer beware. Someone needs to start video blogging all the loveseat issues. It would be pretty damn entertaining. read more

Loveseat Online Auctions - Auction Houses Near Me - San Diego, California

I've been a customer of Loveseat since before they moved into their larger location and sold. They've always been a stand up auction house that stood behind their products and were extremely helpful/customer focused. The Loveseat today is not even close. I had an item I refused at pickup, the box had Damaged written but was advertised as 'appears new'. When I opened it the item was completely thrashed. They told me to expect a refund in a couple of days, which didn't happen for 3 weeks after I essentially had to plead with them to refund me for an item I didn't even take that was up for sale in their current auction! Fast forward to a couple months later and I gave them another go. I won a few items and when I went to assemble a chair I won it wasn't even the same chair as what was advertised. It was also missing half of the parts. When I reached out to Loveseat on returning it they denied me because it had been over 7 days since purchase. Funny you guys can take 3 weeks to give me a refund but you're entitled to a short fuse on a return. The chair cost me over $100 and it was a complete waste of money. I've been a loyal customer for years but would never use them again. Good luck keeping your loyal customers around with your shady business practices. read more

It was described as granite table top. It wasn't, it's made of cheap powder wood and it's broken :( Bid/item price was $3. Services/handling charges are $17 lol read more

Loveseat Online Auctions - Got dining table, it was broken :( - Auction Houses Near Me - San Diego, California

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Have bought several items over the years. Many were a great deal several were not. Was okay with that since most of the items were going into my furnished rentals or I was buying a partial set really cheap that I hoped I could create something to donate to people in need. Now that is no longer true. Just won a bid for $1 (only a part of a bed set) and my invoiced amount was $17.85. $10 Handling Cost, $6 Service fee, $.85 Tax. A month ago that would have been less than $2 and I would have been at least one-third of the way to having the materials that after some extra drilling and sawing would result in bunk bed sets for a needy family.. I can no longer recommend this site and my guess is they are going to be a mess for several months since their warehouse is going to be stacked with partial sets of beds, table, etc. Stuff no one is going to want. 11/17 The $10 Minimum handling charge for every order is still in place. While not specifically stated until your winning bids exceed $50. Your service fee is over 20%. In my earlier situation, was 1,000% and that is still true for everyone. This is no longer the place to buy things if you don't plan on spending $50+++ read more

waiting for a refund because apparently they couldn't find my item when I went to pick up, but my profile says "I picked up the item" . The second item that I received was broken even though the description said it was "like new" don't think I'll be using this auction again... read more

I've been purchasing from Loveseat.com for over a year. I love they added scheduled pick ups. Problem is it's a 80%+ chance the item is broken, damaged or missing pieces ' even when they say new. The last 5 purchases have had issues. No quality control. None of the appliances of electronics have worked. I just picked up a "new" outdoor umbrella - not new, missing a piece and stained. read more

I've used this auction site several time and the only issue I had in the past, is that there was a screw missing. Now I bought some chairs that showed returned but the pictures showed everything in working order. I get it home after a long stressful day just to be surprised with 2 broken chairs in a box. I should have taken it as a bad auction when I got there and a customer asked if there had ever been a bad buy. It also added to insult when the female that was taking names kept coming out and saying that even though these people had been waiting for so long that their stuff was nowhere to be found. I counted 6 people that were mad and had to drive away. Loveseat couldn't even tell them when they would be getting their money back. I don't know what happened this week, but there definitely were a lot of unhappy people. I don't know if I ever want to come back to this site. I definitely would recommend trying a different auction in the future. read more

Loveseat Online Auctions - One of two broken chairs. Four broken legs in total. - Auction Houses Near Me - San Diego, California

I had requested for a refund of the restocking fee as I had received and returned a shattered glass figurine. There was a lot of unnecessary back and forth e-mail communication between the dates of 7/28/23 to 8/22/23 -- almost a full month (a waste of time)! On 7/28/23, I went to the Loveseat warehouse in Mira Mesa (San Diego location) to pick up an item that I purchased through the auction; it was a glass figurine. Upon receiving the item, I noticed the glass figurine was shattered. I immediately went back to the warehouse representative and requested for a full refund as the item was completely shattered. The warehouse representative only gave me back a portion of the amount, and kept the restocking fee. There was NOTHING to restock because the item was shattered, unless they were planning to auction a shattered figurine (which, at this point, I would not put it past Loveseat). When I got home that same day on 7/28/23, I e-mailed Loveseat to request for them to refund me the restocking fee since there was nothing to restock. On 7/30/23, Loveseat informed me that the refund was processed on 7/28/23 and to wait 3-5 business days. Then, when I didn't get the refund, I e-mailed them back on 8/9/23. On 8/9/23, they e-mailed me back saying to now wait 5-10 business days from 7/28/23. More than 10 business days later on 8/18/23, I e-mailed them back to inquire. On 8/18/23, they e-mailed me back now to say to reach out to my financial institution to address this. So on 8/18/23, I called my bank and got the charge resolved. On 8/20/23, I received an e-mail from Loveseat stating that they were unable to process a refund due to a chargeback that they received, and then asked me to go back to my bank to withdraw the chargeback. WHAT A JOKE. read more

So many things that you could use, but really dont need. The gifts that keep on giving... endless options of returns of others to add to your collection. But Really, the team at the SanDiego Loveseat is the best. especially Tony, and Gabriel- keeping everything flowing. it takes a village. thank all of you guys for helping move the constant flux of product to us, every week. read more

They do have some good deals, however, most of the stuff that they say "appears new" will be highly damaged or missing several pieces. I would use extreme caution when buying from them because they incorrectly label the items they sell and it's quite a shady business practice. read more

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Great place to shop for amazing deals! Quality products and fantastic customer support. read more

I don't think I will ever want to deal with Loveseat anymore. I paid over $1,500.00 on a coffee table which was described 'Appear New' and it was actually a damaged table. They didn't provide the photos of the damaged parts when they listed it and there is no way to see the real conditon when you place a bid. I refused it at the San Diego warehouse and send the photos of the damaged parts to the support team and requested a refund on this damaged table. I was told the request was under investigation. I sent another email to ask the status on my request and received the same answer. Finally I received an email today saying "Thank you for your patience. Unfortunately, we will not be able to issue a refund for LOT #731083, however, the item was resell on your behalf. This means that Items will be re-auctioned, and you will receive 50% of the proceeds once the customer who purchases the item/s pays their invoice in full. " I don't feel I was treated fairly. They told me that my request was under investigation and in the meantime they just put it in the auction and told me that I would only receive the 50% of the proceed. I was treated like a fool. I am so disappointed with the way they conduct their business. I am seeking an assitance from legal or consumer department. Any input is high appreciated! Be careful! read more

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Long but informative, honest review. Buyer beware. It could be a good or bad experience for you. I've been a customer for years, well before the pandemic. Loveseat used to sell local consignment pieces before they sold returned and overstock items. I want to love this company so much, but your purchase from them is a gamble. There are many, many unhappy customers whose orders are lost or the item they bought was grossly misrepresented. It's happened to me time, time, and time again. On the other hand, sometimes you end up with a great find/deal and feel like you scored. What you NEED to know. Loveseat doesn't thoroughy check items so your purchase is a complete risk. Even if a listing says, "Appears New," you can hover over those words and it will disclose that Loveseat doesn't fully inspect the item and they cannot guarantee perfect condition. Thus, they really are guessing that it appears new. To me, that's a deceptive business practice if you have to hover over an active word to see that it doesn't really mean what it says. The best thing to do, if possible, is to open and inspect every item before you leave their property. That way you can decline a purchase. Often that's really impractical, especially if buying something electrical, mechanical, large, or items that need to be assembled. Once you get your items home and they don't work or there's damage that they didn't take the time to take pictures of, you can email them and ask for a refund. Customer service isn't the best, but not the worst either. They will consider giving you a full refund if you take the time to return the item to them or they may offer you up to a 30% refund if you keep the damaged or broken item. Thus, you need to return the item or pay 70% of your bid to keep a damaged or non-functioning item you bought from them. I've been screwed over time and again because I didn't have the time to drive almost 30 minutes one way to return an item. I was then left with paying 70% of something I would never have considered purchasing if the listing was accurate. Or, and this has happened more times than I care to admit, I just don't want to deal with customer service and take what I paid for the item as a loss. See what I mean about risk? Being a long-time faithful customer, I've urged them (often!) to consider checking their items more thoroughly so they can have more integrity with their listings. I hear so many complaints from other customers while waiting for them to bring my order out week to week. Loveseat has specifically told me they don't have any interest in changing their business practices. That kind of sucks, tbh. So - whenever you're bidding on an item, think about if it's damaged, are you willing to deal with customer service over email and 1) return the item to their warehouse for a refund or 2) keep it for 70% of what you paid for. Good luck on your bidding! read more

******BUYER BEWARE****** I bought three Keurig coffee makers for a total of $160 & none of them worked. This might be a good place to buy things that are not electronic. It was a waste of money & time. Fool me once and I won't be back. read more

Loveseat Online Auctions - Auction Houses Near Me - San Diego, California

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Buyer beware. Got stuck with 2 broken patio umbrellas and 4 wicker patio chairs that had been damaged by a box cutter. I would inspect purchases when you pick them up and deal with it then and there. Otherwise you have to go through email correspondence and then you are asked to send photos of the damaged goods to prove they were in fact damaged. Then you must deal with returning damaged goods to the warehouse . I think LoveSeat then keeps trying to sell those returned damaged goods in the next auction without warning of their condition. My advice is to beware. read more

I won a rug, hammock and a 10'x30' tent. The rug and hammock were in fair condition as advertised but when I opened the tent, every connector piece was broken. It was clear the status of the condition "appears new" had not been verified. read more

Loveseat Online Auctions - Broken tent connectors. - Auction Houses Near Me - San Diego, California

So here's the latest... I emailed Loveseat to see what they are going to do about the broken and missing canopy. Miguel's email response is in the photos, read the circled area.. unbelievable!!!! So apparently the only thing they can do for me is put it on consignment try to find another sucker to sell it to and give me 60% of that, I don't think so!!! we're dealing with a real dishonest company and I will no longer do business with them or ever refer them to any people I know. I Understand we're getting a good deal, but it's not a good deal if you can't even use it and you're not getting what they are saying they're selling, so bidder beware of this untrustworthy company. that's why they don't have a phone number to call, because they'd be smashed with all the calls they get for all the crap they sell. read more

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TLDR; Stay away from Loveseat Auctions unless you're buying furniture or something that doesn't need to... umm... work! My wife bid on a couple of items last week and we picked them up on Saturday. Pick-up was smooth and efficient. Guys were friendly. However, none of that matters if what you bought *doesn't work*. ;( Artificial Christmas tree: missing the thingie that lets you plug it into the wall to make the lights turn on. Total bust. Am now trying to order an adapter from Chinese mfr. - oh my, how will that go? Air mattress: psyched to get this, esp. since it has a built-in air pump to make inflation ultra easy. Sadly, pump doesn't work, doesn't even turn on. Total bust. My recommendation is that, unless you're buying furniture/hard goods that don't require parts to work, save yourself the frustration and buy somewhere else... Also, their policies include (a) no pre-inspection and (b) no returns, so caveat emptor. #neveragain read more

Absolutely regret using loveseat... I've already emailed support twice this week and still haven't received an email for their team to "review". I purchased a bed frame that states "factory sealed" and "appears new". The box was clearly repackaged with a ton of taped on one end, clearly not new. The first thing I noticed was that the upholstery was torn when I opened up the box. I didn't even bother taking the package out and sent an email to their support team, no reply in a week. Decided I'd have to deal with the damaged upholstery a week later and pulled the product out of the package. Even worse, the bed rest is BROKEN. I can't even put this together. So I just wasted my money on something I can't even use. I'm extremely disappointed and absolutely would not recommend anyone using loveseat as they are unresponsive and unwilling to reach out nor take care of their customers. To the leaveseat team that reads these reviews: I've already emailed your support team and followed myself and have not received a single response after their review. I gave them a week. Are you ok with this standard of business? read more

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Be supper careful, you can't preview and they don't disclose defects. I bid on a barstool $65 and it came with 3 right legs and one left leg so it was $100 tossed to the wind. I asked for a refund and it was denied. Their links don't always work so I asked the size of a shower door, they said it was up to 74" wide so I bid $600+ out the window because it only goes up to 60"! I had a box that was suppose to have 8 cushions in it, instead, it had a broken toaster oven! That they refunded me $25. This company is relatively new and has horrible support. No phone support whatsoever. If you have $ to burn and don't care about customer service or quality, then go ahead and bid. read more

Loveseat Online Auctions - Three right legs and a broken toaster in a box that says 8 cushions! - Auction Houses Near Me - San Diego, California

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Nope. The pictures are deceiving. Most pictures show what it WAS, not the actual product or condition. The long lines aren't excusable when claiming your items. You aren't allowed inside before, during or after the auction. Sometimes items you paid for have gone to someone else or can't be found, then you have to wait for a refund and maybe drive back to get it another day. Service is lacking almost as much as value. It's a zero star. read more

Having made multiple purchases over the last couple years I have run into same issue that has yet to be resolved. First and foremost they are very clear how the system works and what you sign up for. You are buying items that you have not seen before and if they turn out to be malfunctioning so be it. That is their policy and they make that very clear, fair enough. My advice is to open up every item and double check before you accept it. Frequently items listed as "appear new" turn out to be heavily used or broken and if you do not refuse it in the spot it is yours. My hope is that the team could be a little more diligent before they list a item as "appears new". read more

There are some great deals to be had here, but beware bidding on small items. They now charge a service charge AND a handling fee. For items less than $15 or so, it will easily double your costs or more. Still great for picking up furniture or items more than $100. Just know that you'll pay a bunch of fees, so you will be paying more than than what you're bidding in the auction. The fees aren't revealed until you receive the invoice. read more

Both the curtains I bought marked as 'appears new' were so heavily stained I had to throw them out. My husband said they smelled like vomit it was so gross. I could see they were damaged before I even removed them from the packaging, where is the quality control? They also said the bench I won was missing when I went to pick it up. I've emailed their customer support and have yet to receive any response or refund. read more

I just wanted to point out the new "handling fee" they recently added in addition to the regular 15% service fee they charge. After a backlash from loyal customers about the addition of the new handling fee, they sent an email saying they removed the handling fee. What they neglected to disclose in the email was that they just took the additional handling fee they "removed", and added it to the current "service fee" that went from 15% to 25%. Very shady and not at all what I would expect from an honest business. Disappointed to say the least. read more

This use to be a fun place to find things for a decent price now they started this NEW handling fee, which is outrageous.. for example I got something for $60 and it was a $150 fee and ?? somehow my total was $310.00 This place is BS and Andrew is no help.. my refund was $59.00! HOW.!!! that exceeds the 25% restocking fee,BUYER BEWARE OF THIS COMPANY!!! I DO NOT Recommend loveseat , sorry to all the people I referred in the past.. read more

I bought a lot of things at loveseat.com in the past. It was great. I got bit a bunch of times with trash items however overall positive. Because sometimes I got a gem. Now there is a 20% markup plus a ridiculous "handling fee". sometimes adding hundreds of dollars to the cost. I no longer recommend this site. Beware, most items are broke, or have missing parts. read more

Loveseat Online Auctions - Auction Houses Near Me - San Diego, California

This was my first time using Loveseat. Below are my issues: 1. The requirement to verify my identity was ridiculous. I had to contact their IT department because the system wouldn't accept my photo. After 2 days of threats my order would've cancelled and I would've banned from using the site for life I finally worked it out only I find out I didn't need to do it at all. 2. All of the heaters I bought were defective. The site said "appears new" however on at least 2 of the there was a slip on top that said defective. one of them almost started a fire. when we're looked closer of the slip on the top it said the device was smoking. 3, The "appears new" trash can I bought has a large dent in the lid. I realize you are buying something sight unseen with an auction but this was ridiculous. In the future I'll stick with INFINITY AUCTIONS. read more

Loveseat Online Auctions - Auction Houses Near Me - San Diego, California

Unfortunately my experience here was not good. The customer service is not good, there is no sence of urgency to welcome customers or to guide them on how the pick up process works. They have an extreme lack of organization and lack of management supervision. There operations system is horrible, when you check in you need to sign a paper stating that you have received your item(s) before you actually receive your items. After signing the paperwork, the paperwork is moved to a clipboard on top of a cabinet where the air blew a couple times and two of the signed paperwork flew behind the cabinet, one of the employee noticed it but I know exactly what happens when one of those papers get lost. 30 minutes after I checked in I started noticing that everyone who got there after me was already receiving their items. I called one of the employees and told him about my situation. I saw the employee that I spoke with grabbing some papers and leaving to look for the items, I assumed sinced I expressed my situation to him that he found my paperwork and went looking for my item but after about 10 minutes he came back with other people's items. So, I asked him if he found my paperwork and his response was no. He never let me know anything until I asked for the second time about my item. Finally another employee with better customer service skills approach me and apologize about the issue, requested my information to look for the item and brought it to me. I ended spending almost an hour there which is not a nice experience. I understand this was one of those random incidents that can happen to everyone at any place but I truly believe that with a better system of operations and management supervision you can avoid these types of incidents. read more

I was set to win several items near 7pm on Wednesday and at the last minute the day and time for this auction to close was change to Friday. Beware of this shady tactic. Will no longer participate and support Loveseat. Don't waste your time or money. read more

Loveseat Online Auctions - Auction Houses Near Me - San Diego, California

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Today was supposed to be a great day until I found out from an email sent at 9:55am this morning that the workers could not locate the treadmill I won in auction. I mean I was full refunded for the item but really..9:55am, 5 minutes before opening. I think you can do better than give a customer a 5 minute warning through email. Phone calls still work right!! I had already left my house drove from Chula Vista to Mira Mesa and arrived early to wait in line for 15 minutes only to be disappointed. Next time I advise the workers, management to check your entire inventory before you list items on your website. Not being able to locate the item in your warehouse the day of pick-up day is not an excuse! Simply unprofessional! read more

After giving it some thought and time, I decided to up a star to this place. When shopping be very attentive at the photos for the items. Pay attention to the items listed partial versus open box and factory sealed. Your best bet is factory sealed but those items are rare. Most of the open box items are okay. I've been able to purchase patio furniture the last few auctions. Even that being said the items I received required time to put together. The furniture itself is fine. Albeit there are ever so slightly "wobbly" legs on some of the chairs they are still fairly well put together and no one will be falling off. A few chair leg pads (Amazon sells these) can remedy this. Altogether I've bought retail price $700 plus of patio furniture for roughly $170. It's still a gamble purchasing items on auctions don't get me wrong but with some luck and a keen eye you can score some decent stuff. read more

Loveseat Online Auctions - Pick up site off Miramar Road area. - Auction Houses Near Me - San Diego, California

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people need to understand that when you make a purchase from this site, there is no guarantee that the item wont be: -broken -missing pieces -or looks completely different That's the point of a blind auction though ‍ I'm more irritated about the new "buy now" feature tbh... you could be winning but somebody has the option to purchase your item well before the auction ends? Defeats the whole purpose of what I loved about this site and some people literally will literally pay full price for an item that they aren't allowed to see until pickup read more

my fire pit was damaged. But they wrote under it : appearance new !!!! I give ziro star if I can. read more

Service is great and items are as stated but not crazy about the new handeling fee! Some items are damaged so look over everything also there are sometimes missing parts even when they say complete Just look everything over before leaving wearhouse read more

I am updating the review to four stars in light of loveseat removing their handling fee as of this week's auction. The service fee is now 25% which is reasonable for these auctions and the great deals you can find here. The only thing keeping the 5 stars from happening is the inconsistency between what is listed and what is received. For instance; I bought a dining table, the "appears new" listing photos showed the closed box, then the opened box with a hardware package and a leg package. When the item was received the leg package and hardware package were no longer there. This issue is a fixable operational problem happening somewhere between photos and the warehouse door pickup. Come on loveseat, you can do this! read more

My mother won an auction on Calphalon pots. What she did not know is that she was bidding on trash items: overused and in the worst shape pots. What a scam! Can anyone drive for overpriced trash when we are paying $7/gallon for gas? Buyers be aware, the pics showed the brand new pots. Here is trash, she decided to bring and publish so no more victims run into such experience: read more

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There return policy, even when they agree with you that they sold you something completely not what described is ridiculous!! You have to jump through hoops to get it. Once you return the item---very tight window of ability to do so--they attempt to not refund you by you having to wait and then provide information as to whether or not the did or do not refund your money. Three weeks later I still have no refund. They are really great at making sure they charge u immediately! So the point is be very careful what you buy---returning is not a friendly process. read more

Loveseat Online Auctions - Chair with peeling back. - Auction Houses Near Me - San Diego, California

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