My husband and I came in one weekend, because we had outgrown our other couch. Our old couch was a three-seater, and just didn't work anymore with two adults and four dogs. The store itself is well laid out and stylish. We were immediately greeted by Mike. He was super patient with helping us decide what design and other customization we would like for the couch. I appreciated that the store had every type of cushion firmness available for us to try for the seat and back. Also, other customization options were in the store for us to try out so we could make a truly educated decision to determine whether or not we would purchase the couch. At the time of purchase, Love Sac was offering a 30% discount with an additional 5% discount given to individuals who are in the military, are a teacher, and are a healthcare professional. Furthermore, they had a credit card with 24 months of 0% financing The discount and financing option was helpful, because these couches are not cheap! We received our couch within a week in A LOT of boxes. If you decide to purchase, I recommend watching the YouTube videos that teach you how to open the packages and how to put the couch together. It's easier to watch the videos than try to figure it out for yourself. Total time to put our couch together was about 4 hours. We have had our couch about a month, and are very happy with our purchase. Our dogs are happy too, because now there is room for all of us to sit together. read more

With a name like Love Sac, you'd think there was much to love, but I'm sending everything back! LOCATION: In that new ice blocks shopping center building across from Phil's Coffee which I recommend you visit and adjacent to the midtown Safeway. Limited paid parking out front as well as limited paid street parking. DECOR: Bright, inviting, modern and sleek. Light wood colored floors and teal blue walls. Large windows in front for lots of natural light. Display furniture tastefully placed and not crowded. A bit on the smaller side because anything you purchase will be ordered and delivered through FedEx. PRICE: $$$$ $400-$600 PER SEAT depending on the cover, cushion, storage option and pillow. We got 5 seats (3 storage) and 2 storage ottomans for about $6500 AFTER a 25% promotional discount! LAYOUT: You choose the layout for your couch setup. This is truly amazing. Seats even change orientation so that some can be wider or deeper seats. They're connected by a "shoe" which is a wooden block weigh holes for the leg pegs and slowed the couch to be connected as "one piece." CUSHIONS & COVERS: There are 3 choices for firmness. Firm, regular and soft. There are several choices for couch covers based on color and texture. Some are better for pet owners. STORAGE SEATS: Make any seat or ottoman a storage seat. The seat cushions are attached by Velcro to a flat piece that acts as the hard surface the cushions sit on and the storage top. The entire cushion and under piece come off when you want to access the storage unit. TABLES: They have tables that sit on top of and hug the cushions. Two of them side by side will cover an entire cushion for a more full table. You can choose between 3 colors of wood. A dark, medium or light. EXCHANGES: You can exchange any part of the couch such as cushions for a different firmness or regular seats for storage seats. However, you must send back that piece of your couch BEFORE they can get you a replacement and sending it back is on you. You can return the couch within 60 days for a money back guarantee. EXPERIENCE: I walked into this place with my partner to look at a customizable couch. We were welcomed in and shown around the store. We were assisted by Cristian who helped us build out our couch with a block model set. We tested out cushions on their display couch and decided on the firmest cushion which felt like the best option for our needs. We decided on 5 seats (3 storage) and 2 storage ottomans. Then we looked at covers and were told about the different materials that were better and worse for pet owners. We got the charcoal gray with the dog friendly material and two dark wood tables. It took about 2 weeks for our couch to arrive. It came in a lot of boxes. A single box for each seat bottom, side, back, cushion and pillow. Then a box for each table and all of the shoes and links. Oh, and the covers had their own box. The covers where a bit difficult to put on because they were so tight fitting with little to no stretch. Much more difficult than those videos made it seem. Once we finally set up our couch, it looked gorgeous. Then we sat down and wow! I didn't know it was legal to make a couch cushion that firm. It was like sitting on a cushioned bench. And it felt COMPLETELY DIFFERENT than the furthest cushion at the store. This was 2 levels of firmness above that. It literally hurt my partner's back when she say on it longer than 20 minutes. Then we tried the corner storage seat knowing it would be the most difficult to reach. After removing both very large couch backing pillows and placing them aside (which which is absolutely necessary in order to even get to the cushion top) you have to then remove the couch cushion. You can try to tilt it, but it'll just slide into the storage unit itself. Once you've retrieved your stored item, you then must slide the cushion back on top of the storage bottom which had to be the most difficult part of the process if you can believe that. But they don't just lie down into their fitting. My girlfriend is 5'2" and she can barely lift the seat off let alone adjust it to seat properly. I'm 6'4"and even I struggled to place it properly. Accessing the storage unit shouldn't feel like deconstruction and reconstructing hair of the couch and shouldn't take 3 to 5 minutes to accomplish. So of course we want to trade out the storage seats and the firm cushions for something softer which we were told was incredibly easy. But this is a lie. First, we called the number for an exchange. They told us to package up the couch as we received it, then ship it to them via FedEx, then it'll be 2 weeks without the pieces, oh and $150 MORE PER SEAT!! That's when we decided right there in the phone that we'll not exchange anything and we'll send it all back. She said she could sent us some boxes of we were in need of some and just package everything as stated before and once they receive the pieces, then we can get our complete refund. read more

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The staff at this location was super helpful and patient. They explain to us what to expect when ordering on line, in person or via phone. I loved how they didn't rush us out of the store but also how they gave us a moment to really think about our choices. There were moments when discussing options was easier to discuss because other clients were available but if they hadn't been there I felt like the store was too quiet to talk. My partner and I appreciated that we were able to get an estimate for the total and also another estimate for a slight change to the design of the couches we had in mind. Overall we do plan on checking one of these stores in the near future if we want to change our sofa covers, have side arm tables or foot tables! Wonderful customer service! read more

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Lovesac is awesome, I received top quality service. All of my questions were answered, they were very enthusiastic, and literally let me jump on the beanbag. Lots of really cool configuration options on their couches: seats, sides, colors, firmness and more. They are incredibly comfortable and all Sactionals hard pieces are guaranteed for life. Thanks! -Anthonyxibarrax read more

Lovesac - Furniture Stores Near Me - Sacramento, California

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We have a very rectangular living room and any piece of furniture we've got for it just blocks the space in the home and creates a hallway next to the door. We've been trying to find ways to open up the space we have while providing practical seating. But also leaves room for our LOVESAC. Always top notch service! We originally purchased our Sactional at the Roseville Galleria location but since this location opened up we've been adding to our furniture at this location! If you don't have a Sactional or LoveSac we highly recommend it! So many different configurations as choices and so comfortable!!! Over 100 different cover styles to choose from. I will say you do have to wait about two-three weeks to get your items but it's worth it! The other thing is that if somethings wrong with it you can't just take it back to the store. You have to rebox it and they send a shipping label and schedule pick up, which isn't that bad. We keep adding and adding. Next we want to add the speaker system technology! So excited for it! read more

This review is for customer service. More will come once I make the purchase. I am still researching and doing my due diligence as a consumer. I visited the R street location twice in the past four days. Gianna assisted and provided exceptional customer service both times. She understands the product well, answered all our questions satisfactorily and informed us of many additional options/ideas to consider. read more

HORRIBLE SUPPORT!!!! DO NOT BUY THIS PRODUCT!!!!! Took 2 days to put it together and no instructions came with it! Had to go to you tube for help!!! Returns are literally IMPOSSIBLE!!!! read more

The employees at love sack are always so enthusiastic and give a warm welcoming whenever I come in. I've been to the location about 2 times because I was very unsure. Each time they made sure all of my questions were answered, and made me feel way more better about my decision once I purchased. It's a couple months shy of a year since I've purchased my sactional, and I haven't had any issues and I am still thoroughly happy with my purchase. If I ever decide to add to my couch, I will definitely come back to this location just for the great customer service! read more